My daughter ordered a mother's day sweatshirt that came too small in wrong size. Hugcustom made this right by remaking and sending the correct size. The quality and workmanship on embroidery is fanta... See more
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Very happy with how my phone case looks and fits but my only concern is the way it was posted my phone cover arrived bent and out of shape so I had difficulty fitting it to my phone but once on fits... See more
Company replied
Very happy with my purchase. It was so easy to order my personalised phone cover. It looks amazing + it fit my phone perfectly iPhone14plus. Communication on progress was spot on + I was very impresse... See more
Company replied
Poor excuse of quality. Very bad quality especially for over 30 bucks a piece. Packaged in a way that the piece of crap material bent so badly can't be straightened. Can't even be put in wash because... See more
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Company details
Written by the company
The Most Creative Personalized Phone cases, T-shirts, Canvas for Grandma, Dog Lovers, Cat Lovers. Unique Custom Gifts for Him, for Her and for anyone in your life with our extensive selection of unique, quality gifts at unbeatable price
Contact info
United States
- humancustom.com
I keep sending emails in regards to…
I keep sending emails in regards to when will my order be shipped and I have yet to receive a response. I placed my order on 1/21/25. A response back is only courteous.
January 25, 2025
Unprompted review
Horrendous Customer Service
I am giving this company a 1 star because there is no option for something lower. Their Customer Service is beyond abysmal!!
Let me start with I live in the United States and therefore wear US sized clothing. That said, I ordered a pair of nursing clogs (product #HTN31May24KL1) in the size of women's 9.
What they sent to me was an EU 42. If you investigate EU (European) sizes, they run larger than US sizes. So, what they sent to was the equivalent of a size 11.5.
That was the first and foremost issue. The second was that the design was applied so badly it is ridiculous that, if they have any form of quality control, it should never had left the factory. The person who did the work, obviously, had zero spatial reasoning ability as nothing was properly centered on the shoe.
This order was placed on 9/17/24. I first emailed them on 10/4/24 after receiving the shoes. It is now 11/26/24 and I have yet received any resolution. As a matter of fact, the customer service lady that was initially pretending to help me has failed to respond to my repeated emails. The last one that I sent was on 10/28/24.
I have tried calling the phone number listed on their website, but it only goes to a recording that tells you to email which they then ignore.
My recourse now would seem to be to contact the BBB and my credit card company to see if I can get the charge reversed.
WHAT EVER YOU DO PLEASE NEVER ORDER FROM THIS COMPANY!!!!!!
September 17, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
When ordering 2 hats with children's…
When ordering 2 hats with children's names on them I was sent with other names and not the correct ones. I asked for a replacement and still have not received several months now.
May 30, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Ordered 2 t-shirts and never received…
Ordered 2 t-shirts and never received them!!! Will NEVER order from here again!!!! First and last time!!!
October 22, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Quality excellent …
Was pleased with the cover but thought it slightly too dark but all in all am happy with the end product
October 11, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
They were the wrong size I asked for a…
They were the wrong size I asked for a 9 woman’s and got 10 men’s! I double checked before placing order, love the clogs just disappointed in the size
October 19, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Great phone covers
Great phone covers, yes I ordered 2!!! Not bulky and heavy, fingers crossed, I have not dropped my phone yet so I can not attest to how well they hold up to a drop.
October 18, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
Anniversary Blanket
I ordered an anniversary blanket for my husband for his birthday in September, didn’t receive the correct blanket. I emailed the company to find out how to get the correct blanket and what to do with wrong one. I was told that the correct blanket was on the way. This has been since September 24, 2024. Still haven’t received it. Also, I still have the wrong blanket, no idea what I’m suppose to do with it.
September 24, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Love my phone case
October 9, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
I love my new phone case
I love my new phone case! You were able to get all 10 grandchildren names on the case. I've been showing it off and telling others where I got it!
The wait was the worst part.
September 21, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
Love fall!
It is a beautiful decal colors were great all names were correct and received a lot if compliments. The only issue was it was a one time use decal if you stick it on something it’s not reusable next year that’s my fault but I left it on the clear sheet and put it up that way so I can have again next year! Thank you 😋😍
October 14, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
The best quality phone case with my…angel my late husband
The best quality phone case with my angel case to remember my late husband. So happy to have this beautiful memory every day
October 1, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
It was very easy and convenient
It was very easy and convenient to place my order, I was given updates about my order, I’m very happy with my purchase.
October 10, 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.
I have yet to receive the my package
I have yet to receive the my package. Me, and other family members, reveive plenty of packages to the address provided and yet the status shows "Package failed to be delivered. Address is not right". If I don't reveive the package I seek reimbursement.
October 9, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support. Many thanks for your time and we are sorry about any inconvenience.
Love the things I got would recommend…
Love the things I got would recommend there really lovely
October 1, 2024
Unprompted review
Reply from humancustom.com
Thank you so much! We are very delighted that you are completely satisfied and love our products. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. We look forward to your next purchase.
I ordered several tops in
I ordered several tops in. 5x when I received them they were the size of a large but labeled 5x. These people lie about the sizes
September 26, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Our support team will immediately clarify the problem and make it right. Thank you for your time!
I order my mom a shirt for her birthday…
I order my mom a shirt for her birthday now when I go in check where they site is gone. Not happy at all my mom better get her gift if not I want my money back.
October 3, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Waiting for my Order
Have been waiting since the first of September for three personalized phone cases. Have tried to look on the website but nothing is coming up????? What is going going on??????
September 1, 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support.
Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
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