humancustom.com Reviews 2,203

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

My daughter ordered a mother's day sweatshirt that came too small in wrong size. Hugcustom made this right by remaking and sending the correct size. The quality and workmanship on embroidery is fanta... See more

Company replied

Rated 5 out of 5 stars

Very happy with how my phone case looks and fits but my only concern is the way it was posted my phone cover arrived bent and out of shape so I had difficulty fitting it to my phone but once on fits... See more

Company replied

Rated 5 out of 5 stars

Very happy with my purchase. It was so easy to order my personalised phone cover. It looks amazing + it fit my phone perfectly iPhone14plus. Communication on progress was spot on + I was very impresse... See more

Company replied

Rated 1 out of 5 stars

Poor excuse of quality. Very bad quality especially for over 30 bucks a piece. Packaged in a way that the piece of crap material bent so badly can't be straightened. Can't even be put in wash because... See more

Company replied

Company details

  1. Clothing Store

Written by the company

The Most Creative Personalized Phone cases, T-shirts, Canvas for Grandma, Dog Lovers, Cat Lovers. Unique Custom Gifts for Him, for Her and for anyone in your life with our extensive selection of unique, quality gifts at unbeatable price


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great shipping and delivery.

Great shipping and delivery.

July 23, 2024
Unprompted review
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Reply from humancustom.com

Thank you so much for your feedback and we will continue to provide best products and service to customers like you. Cheers!

Rated 5 out of 5 stars

Beautiful design

Beautiful design! Nice quality

July 27, 2024
Unprompted review
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Reply from humancustom.com

It's great that you feel like our products and that the quality of our products has met your requirements. We always strive to deliver the best customer experience, and it makes our day to hear we have accomplished that. We count ourselves lucky to have you as a customer. Thank you once again for purchasing and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

It was perfect as i expected

It was perfect as i expected. Loved it so much

July 27, 2024
Unprompted review
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Reply from humancustom.com

Awesome to hear from you! What a piece of great news that you're absolutely satisfied with your order. We look forward to your next purchase.

Rated 5 out of 5 stars

I love checking out your phone cases

I love checking out your phone cases. My first one I purchased had the names of my 7 Great Grandchildren. Then of course, I have #8 due any day now!! So I needed a new phone case! I really Love the one I bought!! Thank you so much for making my Great Grandchildren and myself so happy and proud!!

July 17, 2024
Unprompted review
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Reply from humancustom.com

Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!

Rated 3 out of 5 stars

Not impressed at all

Not impressed at all. Have not received my order yet! ☹️☹️

July 24, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback and we do regret to hear that you have not received your order yet. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

Rated 3 out of 5 stars

I didn't like the fact that they sent…

I didn't like the fact that they sent me the wrong size very disappointed I told them an 8 they sent a 10

July 9, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

Rated 5 out of 5 stars

My shirt with my pets picture and name…

My shirt with my pets picture and name is lovely!

July 22, 2024
Unprompted review
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Reply from humancustom.com

Thank you so much! We are very delighted that you are completely satisfied and love our products. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. We look forward to your next purchase.

Rated 3 out of 5 stars

The top was small

The top I ordered was so small. I usually order a XL but ordered a 2XL. The size runs really small. Do you make sizes 5X or 6X? I need to order another one. I was happy with the quality of the top, the design was exactly what I ordered. Also going to order some footwear to go with the top. Thank you for designing this fun clothing.

July 17, 2024
Unprompted review
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Reply from humancustom.com

Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you for your time!

Rated 5 out of 5 stars

My products came out fantastic and with…

My products came out fantastic and with in 2 weeks. I have to warn you they sometimes comes separately depends on the amount. Don't panic you will receive all your product and will love every piece.

July 12, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback. We are very delighted that you had a great experience when doing business with us. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. Thank you once again for purchasing and we look forward to welcoming you back soon.

Rated 1 out of 5 stars

I NEVER RECEIVED MY PKG

I NEVER RECEIVED MY PKG! Despite the tracking showing it was delivered to my mailbox, it WAS NOT! I sent an email last week advising your company that it was not received…and that I wanted you to re-send the item, or return my money. I have yet to receive any response! So, what will your company do to make this right!

July 12, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback and we do regret to hear that you have not received your order yet. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

Rated 5 out of 5 stars

Great products

The web site was easy to use and to find the item u liked

July 17, 2024
Unprompted review
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Reply from humancustom.com

Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!

Rated 4 out of 5 stars

I really love how they do their…

I really love how they do their products!

July 17, 2024
Unprompted review
humancustom.com logo

Reply from humancustom.com

Thank you so much! We are very delighted that you are completely satisfied and love our products. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. Thank you once again for purchasing and we look forward to welcoming you back soon.

Rated 3 out of 5 stars

Picture looked blurry

I received it and at first glance it looked okay . As I really looked at it the picture looked Blurry and what looked like a piece of tape was on the picture

July 11, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you for your time!

Rated 5 out of 5 stars

Happy Customer

Received my item as ordered and in a timely manner.

June 28, 2024
Unprompted review
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Reply from humancustom.com

Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!

Rated 4 out of 5 stars

Love the shoes

Love the shoes. Very comfortable. My only complaint is I ordered an 8 and they run a little small.

July 1, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.

Rated 3 out of 5 stars

I honestly thought it was going to say…

I honestly thought it was going to say caregiver and not “ caregi “very disappointed

July 10, 2024
Unprompted review
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Reply from humancustom.com

Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

Rated 5 out of 5 stars

how my phone case looks…

Very happy with how my phone case looks and fits but my only concern is the way it was posted my phone cover arrived bent and out of shape so I had difficulty fitting it to my phone but once on fits well
So maybe change the postage package to support products better

July 12, 2024
Unprompted review
humancustom.com logo

Reply from humancustom.com

Thank you for sharing your feedback. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you once again for purchasing and we look forward to welcoming you back soon.

Rated 4 out of 5 stars

I didn’t receive my key chain

I didn’t receive my key chain, have emailed them twice they stated they will send me a new and apologized. I ordered April 1st and they haven’t sent it yet. VERY UPSET!!!

April 1, 2024
Unprompted review
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Reply from humancustom.com

Thank you for your feedback and we do regret to hear that you have not received your order yet. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

Rated 1 out of 5 stars

The hat I bought was cheap plastic

The hat I bought was cheap plastic. I paid 40$ which is completely ridiculous.

June 27, 2024
Unprompted review
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Reply from humancustom.com

Thank you for sharing your feedback. We are sorry that the quality of our products did not bring satisfaction to you. We appreciate your feedback and will try to make it better in the future. Thank you for your time!

Rated 1 out of 5 stars

I never received my package said it was…

I never received my package said it was delivered but it wasn’t in my mailbox. Reached out to find out what the deal was and no one ever emailed me back.

June 10, 2024
Unprompted review
humancustom.com logo

Reply from humancustom.com

Thank you for your feedback and we do regret to hear that you have not received your order yet. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.

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