Very disappointed with my order. Engraving so small I couldn’t read it. Sent a picture and a complaint to them yet nothing. Very poor
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely collar. Slightly heavier than my dogs previous collar but it doesn't seem to be a problem for her.
Fantastic customer service and I love the unique products you provide. It's very difficult to get collars like this anywhere else. They're very beautiful. I'd love to see collars for large breeds with... See more
The product itself was fantastic. However i wasnt aware it was being shipped from China. I originally ordered it, as the store was about 25miles from me so i thought the postage time would be abou... See more
Company details
Written by the company
We are Humber Pets. Small, family run online pet store.
Contact info
Colonial House, Swinemoor Lane, HU17 0LS, Beverley, United Kingdom
- info@humberpets.co.uk
- humberpets.co.uk
Bad quality
Bad quality ball not fit for purchase, and from China . I wouldn’t have brought from you .
August 18, 2023
Handle snapped second day
August 14, 2023
Really well made & durable collars
Really well made & durable collars. Bought two, one for each of my dogs - look fantastic.
August 7, 2023
Dog collar; not fit for purpose
Dog collar: not fit for purpose
Looked great when the collar arrived. Unfortunately, the clip is so loose that it opens with the slightest movement of our dog’s lead. Luckily it failed before we left our driveway. We live near a busy road so this could have been disastrous!
August 6, 2023
Original collar design.
So far we are pleased with the collar we purchased for our dog. Very pretty pattern and liked the incorporated engraved tag design.
The only issue was the very slow delivery.
August 1, 2023
Good product good communication and…
Good product good communication and delivered on time
July 17, 2023
Lovely personalised dog collar
July 11, 2023
Beautiful collar
Beautiful, collar! Soft, padded and durable. Lovely material and design thank you.
July 5, 2023
Quality is decent but not exactly as advertised
Ordered a collar and multifunctional rope lead. Expected a bit of a wait on the delivery and that was exactly what I got. Not the biggest deal in the world.
When the products did arrive I found the quality to actually be really good considering some of the reviews. The collar is a lot better than others we had bought from different companies and the rope lead is a very decent quality.
However...
The multifunctional lead is not like it shows in the pictures. One of the pictures shows a woman walking a pug with the lead over her shoulder. Where the loops are on the lead we got, the only dog I could use it over my shoulder with would be a great dane. I've got a mini dachshund. Love the lead but had I known that it isn't actually multifunctional, I would have just bought a standard rope lead.
July 10, 2023
Unprompted review
Good quality
June 13, 2023
Good communication but wouldnt repurchase
Good communication and fast reply when enquired about my order. However, wouldn't order from here again unfortunately. Paid 4.99 for a really cheap quality collar that you can get for half the price at any pet shop in the uk, the engraving looks more like rust than actual engraving. I don't think it's worth waiting for so long for them to arrive, I would rather pay more for something quality and made in the UK
June 8, 2023
Ordered a collar for my dog
Ordered a collar for my dog, came in time. Looks and fits great! For the price I would highly recommend.
June 12, 2023
Unprompted review
Dog collar and lead
Purchase was smooth and when delivered it is a fantastic product of great quality which Toby loves to wear!
May 29, 2023
I ordered a new collar for my dog
I ordered a new collar for my dog. Shipping was slower than I’d hoped but the collar is absolutely perfect. Would highly recommend
May 21, 2023
I received the wrong order
I received the wrong order, having got the pastel coloured colour another one arrived in pastel as well rather than the bright coloured version. Delivery also took a long time and there were no notifications of delivery date.
May 16, 2023
Product didn’t match description and still refused refund
First off the products are incredibly cheaply made and very clearly not locally manufactured. Made in China rubbish.
The pictures on the website and what actually arrived have a huge discrepancy. Quality appalling, ‘leather’ so stiff it couldn’t bend.
Advertised as a cat collar, however what arrived would probably fit a Great Dane.
Despite the product being falsely advertised, Humber Pets refused a refund.
Avoid like the plague. Scam artists
May 30, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.