Very disappointed with my order. Engraving so small I couldn’t read it. Sent a picture and a complaint to them yet nothing. Very poor
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See what reviewers are saying
Lovely collar. Slightly heavier than my dogs previous collar but it doesn't seem to be a problem for her.
Fantastic customer service and I love the unique products you provide. It's very difficult to get collars like this anywhere else. They're very beautiful. I'd love to see collars for large breeds with... See more
The product itself was fantastic. However i wasnt aware it was being shipped from China. I originally ordered it, as the store was about 25miles from me so i thought the postage time would be abou... See more
Company details
Written by the company
We are Humber Pets. Small, family run online pet store.
Contact info
Colonial House, Swinemoor Lane, HU17 0LS, Beverley, United Kingdom
- info@humberpets.co.uk
- humberpets.co.uk
My cat loves the toys I get from you
My cat loves the toys I get from you. The only drawback is shipping takes a bit longer but springs are worth waiting for!
April 26, 2023
Reply from Humberpets
Hi Jane,
Thank you so much for taking the time to leave us another 5 star review!
We hear you on the delivery times and are working hard behind the scenes to improve.
Thanks, Humber Pets 😺
I haven't purchased any other products…
I haven't purchased any other products from you so I can't really give a true and honest opinion with one purchase. I will say that if all your products come from the other side of the world I might not buy much more!
April 10, 2023
Reply from Humberpets
Thank you for taking the time to leave us a review.
We hope that you agree with our confidence that the quality and value of the product far outweighs where the product was shipped from.
We ship from countries all around the world. As a small business, we took the decision to stock a limited number of products here in Hull - some are from UK suppliers, whilst others are from suppliers in Europe and Asia.
So that we could offer a broader range of styles, sizes and colours, some products come directly from the supplier to keep our costs lower so we can offer better prices to you our customer.
Thanks, Humber Pets 🐶😺
Reply from Humberpets
Thank you so much for taking the time to review Humber Pets - it's really important for a small business like ours.
We hope that you and your pet enjoy your order.
Thanks Humber Pets 🐶😺
Absolutely love this!!
March 15, 2023
Reply from Humberpets
Hi Celine, thank you so much for taking the time to leave us a review!
Feedback such as your is really important to a small business like ours.
We are glad to hear you liked the product you purchased, and hope your pet loves it too!
Thanks again,
Humber Pets 😺🐶
Love love love the lead I purchased…
Love love love the lead I purchased with you, looks exactly like the picture on site. The only qualm I will say is it took quite a while to come, but defo worth the wait.
March 18, 2023
Reply from Humberpets
Thank you so much for taking the time to leave us a review! The lead you purchased is one of our favourite products, so we are glad you love it too.
We appreciate your feedback and wanted to let you know that we are working hard to try and reduce our delivery times.
Thank you again.
Humber Pets 🐶😺
Great experience!
Great experience buying from Humber Pets for the first time - easy to use website and product is great quality! Personalised collar is good value for money (as well as nicely done) especially because I didn’t have to buy a separate tag for my new pup, and because it’s part of the collar I’m not worried about it catching on anything. Will now have to stop myself buying too many more!!
February 21, 2023
Reply from Humberpets
Hi Jess, thanks so much for your review.
We are glad you and your doggo are enjoying the products. The personalised collars are a great way of staying within UK law, whilst also making your pup super stylish!
Thanks again,
Humber Pets 😺🐶
Excellent Experience
Great service offered by Humberpets, the website is easy to use with loads of choice. I liked the secure checkout with no fuss, Humberpets had great communication from ordering to delivery.
I would definitely recommend checking Humberpets out for your pet accessories and toys.
February 21, 2023
Reply from Humberpets
Hi Lewis, thank you so much for taking the time to leave us a review!
Feedback such as your is really important to a small business like ours.
Thanks again,
Humber Pets 😺🐶
Very nice collar
Very nice collar. Very good customer service following late delivery from postal service.
February 15, 2023
Reply from Humberpets
Hi Pauline, thank you so much for taking the time to leave us a review, it means a lot to a small business like ours.
We are glad to hear your like the collar your ordered, and hope your dog does too!
Thanks again,
Humber Pets 😺🐶
Very clear website and easy to order
Very clear website and easy to order. Email communication throughout the ordering process. The products are as described and great quality. Customer service was very responsive. Would order again.
February 18, 2023
Reply from Humberpets
Hi Jo, thank you so much for taking the time to leave us a review!
Feedback such as your is really important to a small business like ours.
Thanks again,
Humber Pets 😺🐶
Lovely products
Lovely products! The coat was a little tight so very quick refund and easy return…the personalised collar is super! Thank you 🙏 we will buy again 😊
February 15, 2023
Reply from Humberpets
Hi Sue, thank you so much for taking the time to leave us a review, it means a lot to a small business like ours.
It was a shame that the coat was too small, but we are glad we could rectify quickly and easily.
We are glad to hear your like the collar your ordered, and hope your dog does too!
Thanks again,
Humber Pets 😺🐶
Top Quality Service
I bought the tie-dye hoodie from Humber Pets and found that communication about my purchase was spot on, delivery of the product was as advertised.
The product it's self is absolutely fantastic quality and matches the description and picture on site! My dog loves it and she looks so cute.
I will definitely be buying from Humber Pets again in the future.
February 16, 2023
Reply from Humberpets
Hi Sam, thank you so much for taking the time to leave us a review!
Feedback such as your is really important to a small business like ours. We are glad both you and your doggo are happy with your purchase.
Thanks again,
Humber Pets 😺🐶
Excellent
Everything arrived as described and promptly. Good communication as the order was processed.
February 17, 2023
Reply from Humberpets
Hi Daniel, thank you so much for taking the time to leave us a review, it means a lot to a small business like ours.
Thanks again,
Humber Pets 😺🐶
Great experience
Great site, easy to understand. Lovely pictures of products. I bought some cat toys and clothes and they were all nice quality. The clothes are very well made. Delivery quicker than expected.
February 8, 2023
Unprompted review
Reply from Humberpets
Hi Josh, thank you so much for taking the time to leave us a review!
Feedback such as your is really important to a small business like ours.
We are glad to hear you liked the product you purchase, and hope your cat loves them too!
Thanks again,
Humber Pets 😺🐶
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