Purchased 2 x jumpers over a week ago and no confirmation of delivery and sent 3 emails past 3 days which they ignore and conveniently do not have a telephone number. Just carried out some research an... See more
Company replied
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See what reviewers are saying
Giving 5 stars because the sweater looks great! However, it did take awhile to ship and I was a little worried that I had fallen for a fake storefront. Just a bit better communications on the ship t... See more
Ordered my son a navy blue sleeveless jumper for part of his birthday... it's amazing quality and I know he'll love it. Hadn't bought from this company previously but will definitely be shopping here... See more
With the greatest of respect, I choose Humble Pioneer because it was offering the type and price I required and I bought, expecting good quality and I received good quality thank you. However, I get f... See more
Company details
Written by the company
Humble Pioneer started as a small idea when we were all in lockdown together. We wanted to create high quality garments whilst ensuring we remained affordable for our customer . We ensure our garments are long lasting and stand the test of time. We want to create a relationship with you that will last generations Our timeless menswear has been created with a pioneering spirit. We're a welcoming tribe of positive game-changers. All designs you see on our website are crafted exclusively by our artisans from designs created uniquely by our designers. We don't make jumpers for anyone else.
Contact info
United Kingdom
- humblepioneer.com
3.7
Average
413 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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Still not received my top been over a…
Still not received my top been over a week no tracking data or call
December 29, 2024
Reply from Humble Pioneer
Note* tracking provided and item was delivered but customer was not available at point of delivery
Hi Gurpreet,
Thank you for your feedback
Please note this is the first time we have been made aware of the above. Your tracking number is sent alongside your order confirmation email.
If you look at this you can see the item was delivered within the time frame however noone was home to collect it therefore redelivery is required. Please use the tracking number and rearrange delivery for whenever you are available.
The item was sent on time and delivered quicker than the expected times too. The item is not missing and all tracking has been provided.
If you have any issues please contact customerservices@humblepioneer.com
Thanks
Humble Pioneer Team
Sent a jumper not a cardigan as ordered.
December 27, 2024
order arrived on time and well packed
order arrived on time and well packed. The quality of the jumper was exactly how it was advertised. Excellent quality garment really delighted. it was a present for my brother looks great accurate size measurements as well. I recommend this company most definitely and will purchase again.
November 30, 2024
Good communication, Easy to order
Easy to order, good communication and delivered on time
December 8, 2024
Excellent service all round.
December 9, 2024
Disappointed
i recently bought a men’s cardigan from humble pioneer. I was delighted with it when it arrived until I noticed it says small and I ordered large. (I’ve checked the order
I have tried to contact humble pioneer several times since then ( on their ‘how to retiurn’ email) and have heard nothing. I tried to order another (a large) but rhey are out of stock so I now have no present for my friend and a cardigan I don’t want and no returns information.
I am bitterly disappointed
December 4, 2024
Unprompted review
Reply from Humble Pioneer
Hi,
We are really sorry to hear about your experience.
I can confirm the team contacted you last week regarding providing a returns label for the wrong item. The correct size would then be shipped out to you however we just needed confirmation so we could issue the returns label. Please note sometimes our emails can be labelled as spam and you can find these in your junk.
I can assure you we are working on this and will get the correct item to you
Thanks
Humble Pioneer Team
Just wish it was pure wool. Easy web site and good quality products…
Easy web site and good quality products that arrived in a timely fashion. So many items seemed to be sold out which is quite frustrating
November 26, 2024
Excellent Jumper quickly delivered
Excellent Jumper quickly delivered. Superb value for money.
November 7, 2024
Great company
Great service, speedy delivery and cardigan already a great hit! Thank you
November 5, 2024
Brill
A well priced soft snuggly cardigan in a great colourway. Website ordering and delivery was top notch with an email update to confirm despatch.
Will definitely order from Humble Pioneer again.
November 1, 2024
Great value, good customer service
bought 4 items, returned one the wrong size (my fault), I sent it back, they replaced it immediately with the correct size. Based in England, Good products, all as described with reasonable prices.
November 1, 2024
Swift Delivery
The parcel arrived promptly.
The quality of the item is good and at a reasonable price
October 27, 2024
Great quality and great service!
October 23, 2024
Top quality
Very happy to have discovered this brand. Good quality, affordable knitwear.
October 22, 2024
Lovely purple sweater
Item arrived on time and with a lovely shade of purple.
One of the few places online I could get that colour sweater - not so many reviews so wanted leave one for other cautious shoppers.
October 8, 2024
I have purchased a number of jumpers…
I have purchased a number of jumpers from your superb range and this latest one is just as good as my previous ones. Delivery is quick and efficient.
October 1, 2024
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