Humble Pioneer Reviews 413

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Purchased 2 x jumpers over a week ago and no confirmation of delivery and sent 3 emails past 3 days which they ignore and conveniently do not have a telephone number. Just carried out some research an... See more

Company replied

Rated 5 out of 5 stars

Giving 5 stars because the sweater looks great! However, it did take awhile to ship and I was a little worried that I had fallen for a fake storefront. Just a bit better communications on the ship t... See more

Rated 5 out of 5 stars

Ordered my son a navy blue sleeveless jumper for part of his birthday... it's amazing quality and I know he'll love it. Hadn't bought from this company previously but will definitely be shopping here... See more

Rated 5 out of 5 stars

With the greatest of respect, I choose Humble Pioneer because it was offering the type and price I required and I bought, expecting good quality and I received good quality thank you. However, I get f... See more

Company details

  1. Clothing Store

Written by the company

Humble Pioneer started as a small idea when we were all in lockdown together. We wanted to create high quality garments whilst ensuring we remained affordable for our customer . We ensure our garments are long lasting and stand the test of time. We want to create a relationship with you that will last generations Our timeless menswear has been created with a pioneering spirit. We're a welcoming tribe of positive game-changers. All designs you see on our website are crafted exclusively by our artisans from designs created uniquely by our designers. We don't make jumpers for anyone else.


Contact info

3.7

Average

TrustScore 3.5 out of 5

413 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Still not received my top been over a…

Still not received my top been over a week no tracking data or call

December 29, 2024
Humble Pioneer logo

Reply from Humble Pioneer

Note* tracking provided and item was delivered but customer was not available at point of delivery

Hi Gurpreet,

Thank you for your feedback

Please note this is the first time we have been made aware of the above. Your tracking number is sent alongside your order confirmation email.

If you look at this you can see the item was delivered within the time frame however noone was home to collect it therefore redelivery is required. Please use the tracking number and rearrange delivery for whenever you are available.

The item was sent on time and delivered quicker than the expected times too. The item is not missing and all tracking has been provided.

If you have any issues please contact customerservices@humblepioneer.com

Thanks

Humble Pioneer Team

Rated 5 out of 5 stars

order arrived on time and well packed

order arrived on time and well packed. The quality of the jumper was exactly how it was advertised. Excellent quality garment really delighted. it was a present for my brother looks great accurate size measurements as well. I recommend this company most definitely and will purchase again.

November 30, 2024
Rated 1 out of 5 stars

Disappointed

i recently bought a men’s cardigan from humble pioneer. I was delighted with it when it arrived until I noticed it says small and I ordered large. (I’ve checked the order
I have tried to contact humble pioneer several times since then ( on their ‘how to retiurn’ email) and have heard nothing. I tried to order another (a large) but rhey are out of stock so I now have no present for my friend and a cardigan I don’t want and no returns information.
I am bitterly disappointed

December 4, 2024
Unprompted review
Humble Pioneer logo

Reply from Humble Pioneer

Hi,

We are really sorry to hear about your experience.

I can confirm the team contacted you last week regarding providing a returns label for the wrong item. The correct size would then be shipped out to you however we just needed confirmation so we could issue the returns label. Please note sometimes our emails can be labelled as spam and you can find these in your junk.

I can assure you we are working on this and will get the correct item to you

Thanks

Humble Pioneer Team

Rated 5 out of 5 stars

Brill

A well priced soft snuggly cardigan in a great colourway. Website ordering and delivery was top notch with an email update to confirm despatch.
Will definitely order from Humble Pioneer again.

November 1, 2024
Rated 5 out of 5 stars

Lovely purple sweater

Item arrived on time and with a lovely shade of purple.
One of the few places online I could get that colour sweater - not so many reviews so wanted leave one for other cautious shoppers.

October 8, 2024

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