Hume Health Reviews 

5,475
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Highly NOT Recommended. I was sold a dated Hume band when the 2.0 was actually released and was charged the same cost as the upgraded band. I hadn't realized this, but either way I was planning to ret... See more

Company replied

Rated 5 out of 5 stars

Tracks useful information. Don’t know how accurate but correlated with other similar but more bulky units. Tracks all info hourly. Bp readings are useful. Reminds me to drink if dehydrated. Can wear r... See more

Rated 5 out of 5 stars

I made a significant investment in the Hume band and scale. At 66, I prioritize my health and want to track everything meticulously. While I’ve used other scales, the Hume band and scale have take... See more

Rated 1 out of 5 stars

No 800 number support. No return label provided. 3-5 days to respond and never admit their many mistakes. Ordered 1 unit they sent out 3! Took 6 months for Bank of America and US Bank to provide... See more

Company replied

Company details

  1. #7 of 7 best companies in Fitness and Nutrition Service
  2. #11 of 13 best companies in Health and Beauty Shop
  3. #14 of 14 best companies in Vitamin and Supplements Store

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3.6

Average

TrustScore 3.5 out of 5

5K reviews

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3.6

All reviews

(5,475)

5,409 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service as I had a few questions before purchase. Once I received my 2.0 band I have had no issues. I find the information it provides very helpful to aid my health journey. Very happy with this purchase.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Asked a question and received more then…

Asked a question and received more then an answer. After wearing the Hume Band for a couple of weeks I was concerned if it was malfunctioning. The blood pressure readings had not fluctuated like normal readings. I contact Hume by email and quickly received a response. In less than 24 hours I received a detailed email that answered all my concerns. Great Job. love my band

Peter

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

From original purchase

From original purchase, my Hume band noticed difficulty connecting. The band did connect and worked flawlessly for a couple of months. Unfortunately, the band would not connect. I reached out to Hume and RYAN was very proactive and is replacing my Hume band- no questions asked!! Now this is customer support!! Thanks

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased my Hume band about 5 weeks…

I purchased my Hume band about 5 weeks ago and I really love it. Tracking my steps each day keeps me motivated and it even reminds me to drink some water. I have been having issues with insomnia and the sleep tracking feature has really helped me stay on top of my sleep cycles. I highly recomend this product.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I was having issues with my Hume band

I was having issues with my Hume band, it stopped connecting to my iPhone, I tried all of the steps I could find online but nothing worked. I reached out to Hume Support and was helped by Andrew, he was able to authorize a free upgrade to Hume band 2.0 that will ship late July.

Looking forward to receiving the new version and new insights.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great cutomer service!

I was convinced of the quality of the Hume products and that they would be beneficial to my family and me, but I did have some questions going through the ordering process. I wanted to make sure the pricing accurately reflected some of the great offers I had seen.

Rey in customer service was very helpful and resolved my concerns quickly. We can't wait to start using the pod and bands!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Ellaine was able to follow up on my questions to find a solution to the problem that was exactly why I contacted the company.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Band 2 especially…

Absolutely love my Band 2 especially with the longer lasting battery.. The customer service is 5 ⭐️ As I had a concern and Yaseen was quick to reply , expect ion ally helpful and delivered a result I was grateful for

Really happy with Hume as an outstanding product and customer service too
🥰

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Ellaine was very supportive

Ellaine was very supportive throughout the purchase process of the Hume band. I was very impressed with the Hume pod and look forward to having a greater insight into my health.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Wildly inaccurate

Wildly inaccurate. You can step on the scale three times in a row and get three different readings, sometimes with up to a 0.6 kg difference. I compared it against a calibrated competition-grade scale, and the Hume scale consistently reads 1–1.5 kg heavier than the accurate scale. For a product marketed as being highly accurate, this is unacceptable. It’s all marketing and no accuracy. I wouldn’t recommend this product if you want reliable weight measurements.

July 19, 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Sadi,

Thank you for taking the time to share your feedback.

I'm sorry to hear that your experience with the Hume Pod hasn't met your expectations.

We stand behind the accuracy of the Hume Pod when it is used under the recommended measuring conditions, and we'd appreciate the opportunity to investigate the results you've experienced.

If you've already been in touch with our Support team, please reopen your existing email thread, address it to my attention, and include the requested data snapshots along with the email address associated with your Hume app account. I'll personally review your case, assess your measurement data, and work with you toward the most appropriate resolution.

I look forward to assisting you further.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Amazing customer service

The Hume Health team in general has been fantastic in assisting me get a new Hume band due to having a faulty battery. It was quick and easy the team was very responsive and friendly throughout the entire process. (It started in March) Now upgrading to the 2.0 I have been waiting for my trial period to be over and Ellaine helped confirm I was out of my trial period so that I can be shipped the Hume band 2.0! I am ecstatic about it! Ellaine confirmed my address so she could get it to me asap! Thank you to the Hume health team for being so awesome!

March 9, 2026
Unprompted review
Rated 4 out of 5 stars

I spent time and read the reviews on…

I spent time and read the reviews on the Hume band and Hume band 2.0- I went for the 2.0 and it’s been great straight out of the box- absolutely no issues charging and using it was a breeze once connected via their app- the insights it offers are first class and it’s helping me improve my health daily. The only criticism is that they don’t clearly set out the basic and the full experience meaning to get the most use of the band you need to pay the subscription- it’s a shame as the advertising says unlike other devices you don’t need a subscription when you actually do if you want to make the most of the device- that said I still absolutely love it and will tell anyone who asks all about it.

July 19, 2026
Unprompted review
Rated 2 out of 5 stars

Bad start. Let's see if it is useful without sub otherwise return

Bad start.

All information on internet shows that this band does not require subscription compared to other ones. All unboxings same.

First thing after installing the app; locking you into a subscription!!!! The "I don't want my free trial" button does not even work!

Not impressed.

July 18, 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Edwin,

Thank you for sharing your feedback.

I'm sorry to hear about your first experience, and I completely understand how frustrating that must have been.

I'd like to clarify that Hume Plus Premium is completely optional, and the Hume Band works without a subscription. If you tap "Learn More," you'll see two options: "Start Free Trial" or "Continue with Free Version." Simply select "Continue with Free Version" if you don't want to subscribe to Premium, and you can continue using the app with its free features.

The issue you described is not the experience we want for our customers. If you're still having trouble dismissing the prompt or accessing the free version, please reach out to our Support team at support@myhumehealth.com and address it to me. I'll be happy to help investigate and get everything working as expected.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Excellent service re app issues

Excellent service re app issues. Understood the problem, went the extra mile to figure out solution. Very professional and helpful. Highly satisfied!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Bianca to the rescue

Bianca was amazing! She turned a bad experience into a positive one for which I am grateful. We need more Bianca’s in the world.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I wish more people like Lek in customer support!

I had a great help from Lek today. I didnt need to explain much: case was studied before he contacted me. He rearranged everything I asked from their side with minimum use of my time and efforts. He was very considerate and friendly, I wish every customer service person was like Lek!

July 18, 2026
Unprompted review

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