Highly NOT Recommended. I was sold a dated Hume band when the 2.0 was actually released and was charged the same cost as the upgraded band. I hadn't realized this, but either way I was planning to ret... See more
Company replied
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Highly NOT Recommended. I was sold a dated Hume band when the 2.0 was actually released and was charged the same cost as the upgraded band. I hadn't realized this, but either way I was planning to ret... See more
Company replied
Tracks useful information. Don’t know how accurate but correlated with other similar but more bulky units. Tracks all info hourly. Bp readings are useful. Reminds me to drink if dehydrated. Can wear r... See more
I made a significant investment in the Hume band and scale. At 66, I prioritize my health and want to track everything meticulously. While I’ve used other scales, the Hume band and scale have take... See more
No 800 number support. No return label provided. 3-5 days to respond and never admit their many mistakes. Ordered 1 unit they sent out 3! Took 6 months for Bank of America and US Bank to provide... See more
Company replied
Canada
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Replied to 83% of negative reviews
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Great customer service as I had a few questions before purchase. Once I received my 2.0 band I have had no issues. I find the information it provides very helpful to aid my health journey. Very happy with this purchase.
Asked a question and received more then an answer. After wearing the Hume Band for a couple of weeks I was concerned if it was malfunctioning. The blood pressure readings had not fluctuated like normal readings. I contact Hume by email and quickly received a response. In less than 24 hours I received a detailed email that answered all my concerns. Great Job. love my band
Peter
From original purchase, my Hume band noticed difficulty connecting. The band did connect and worked flawlessly for a couple of months. Unfortunately, the band would not connect. I reached out to Hume and RYAN was very proactive and is replacing my Hume band- no questions asked!! Now this is customer support!! Thanks
LEK answered my question about replacing the charger. While unfortunate that a stand alone charger cannot be purchased, LEK really stepped up and offered to send one free of charge. That is very much appreciated.
I purchased my Hume band about 5 weeks ago and I really love it. Tracking my steps each day keeps me motivated and it even reminds me to drink some water. I have been having issues with insomnia and the sleep tracking feature has really helped me stay on top of my sleep cycles. I highly recomend this product.
I was having issues with my Hume band, it stopped connecting to my iPhone, I tried all of the steps I could find online but nothing worked. I reached out to Hume Support and was helped by Andrew, he was able to authorize a free upgrade to Hume band 2.0 that will ship late July.
Looking forward to receiving the new version and new insights.
I was convinced of the quality of the Hume products and that they would be beneficial to my family and me, but I did have some questions going through the ordering process. I wanted to make sure the pricing accurately reflected some of the great offers I had seen.
Rey in customer service was very helpful and resolved my concerns quickly. We can't wait to start using the pod and bands!
Received a quick response from Hume. Maui recognized that I had an issue that I couldn't resolve and offered a great solution right off the bat. Very helpful and a great customer service experience.
Ellaine was able to follow up on my questions to find a solution to the problem that was exactly why I contacted the company.
Absolutely love my Band 2 especially with the longer lasting battery.. The customer service is 5 ⭐️ As I had a concern and Yaseen was quick to reply , expect ion ally helpful and delivered a result I was grateful for
Really happy with Hume as an outstanding product and customer service too
🥰
Ellaine was very supportive throughout the purchase process of the Hume band. I was very impressed with the Hume pod and look forward to having a greater insight into my health.
Wildly inaccurate. You can step on the scale three times in a row and get three different readings, sometimes with up to a 0.6 kg difference. I compared it against a calibrated competition-grade scale, and the Hume scale consistently reads 1–1.5 kg heavier than the accurate scale. For a product marketed as being highly accurate, this is unacceptable. It’s all marketing and no accuracy. I wouldn’t recommend this product if you want reliable weight measurements.

Reply from Hume Health
The Hume Health team in general has been fantastic in assisting me get a new Hume band due to having a faulty battery. It was quick and easy the team was very responsive and friendly throughout the entire process. (It started in March) Now upgrading to the 2.0 I have been waiting for my trial period to be over and Ellaine helped confirm I was out of my trial period so that I can be shipped the Hume band 2.0! I am ecstatic about it! Ellaine confirmed my address so she could get it to me asap! Thank you to the Hume health team for being so awesome!
I spent time and read the reviews on the Hume band and Hume band 2.0- I went for the 2.0 and it’s been great straight out of the box- absolutely no issues charging and using it was a breeze once connected via their app- the insights it offers are first class and it’s helping me improve my health daily. The only criticism is that they don’t clearly set out the basic and the full experience meaning to get the most use of the band you need to pay the subscription- it’s a shame as the advertising says unlike other devices you don’t need a subscription when you actually do if you want to make the most of the device- that said I still absolutely love it and will tell anyone who asks all about it.
Bad start.
All information on internet shows that this band does not require subscription compared to other ones. All unboxings same.
First thing after installing the app; locking you into a subscription!!!! The "I don't want my free trial" button does not even work!
Not impressed.

Reply from Hume Health
Excellent service re app issues. Understood the problem, went the extra mile to figure out solution. Very professional and helpful. Highly satisfied!
Bianca was amazing! She turned a bad experience into a positive one for which I am grateful. We need more Bianca’s in the world.
I had a great help from Lek today. I didnt need to explain much: case was studied before he contacted me. He rearranged everything I asked from their side with minimum use of my time and efforts. He was very considerate and friendly, I wish every customer service person was like Lek!
I like the band and what it does but I don’t see it helping to inform me if I am sick or having a heart issue.
My upgrade was processed quickly.
Elaine was helpful in getting this expedited and I look forward to getting my new device.
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