Hume Health Reviews 

My upgrade was processed quickly.

Elaine was helpful in getting this expedited and I look forward to getting my new device.

At first, I had a bit of trouble connecting it, but once it was fully charged and the sensors were unobstructed, it connected. It’s an excellent product for getting baseline health metrics. I’m sure the app will keep improving. I bought the HomePod to complement it.

The customer response time, clear communication and immediate resolution by Yaseen was well above expectations!

Great product with great staff and support!

Mary Ann was extremely helpful and quickly responded to my emails. It is good to know that I can reach out and get fast and thorough customer service. Thanks Mary Ann.

This is the best band I’ve had in a very long time. The details in the amount of information is amazing! It’s easy to understand, and it is now helping me guide myself and feel good about my daily activities and the composition of inside my body! I’m very pleased with this new Hume band! Eventually, I will buy the scale, but at this time, I am truly enjoying and appreciating this band

Excellent and immediate customer service. Very professional and understanding.

The service representatives Rey, Harold and Lek answered my enquiry promptly, were efficient and solved my problem. Thank you, Rey, Harold and Lek.

The product itself may be fine, but the shipping experience left a lot to be desired. The tracking system gives vague, generic updates like “arrival at transport hub” or “shipment en route” with no indication of which country or specific location the parcel is actually in.

I reached out to customer service to ask for more clarity, and while they responded quickly, the reply was a generic templated message that just repeated the same tracking number and generic reassurances (“your order is on its way”) no actual location details, and no real answer to my question. I checked the tracking link myself too, and it’s just as vague no country, no specific hub location, nothing beyond generic status labels.

For a shipment that’s taken well over a week with multiple hub transfers, this lack of real transparency both from the tracking system and from support was frustrating.

I have a scale from Amazon that I paid $25 dollars for. I bought the Hume to compare. My $25 scale showed everything the Hume does and read the same-it was just as accurate as the Hume. On top of that, you have to pay for a subscription to get the extra stuff with Hume. When you return it, you also have to pay the shipping. Very frustrating.

Good product, Rey and Elijah were incredible helpful.

So far this has been a wonderful experience. Customer service is responsive and band and scale are the best I have ever used.

The app is huge bug fest! Scales do not connect to iPhone (app & iOS all updated). The scales reading variance of 2kg when weighing in the same place, after a reset and 10 mins inbetween weigh ins. Asking for a return & refund from customer service slow - Im still waiting for answer on how to return them and refund. Build quality is really cheap. Very cheap! They’re advertising over socials - 98% accurate compared to Dexa Scan. Well I had a Dexa scan. Hume scale are completely wrong. This could cause more health problems! Hume scaled said 19.4% (low) body fat. I can see in the mirror I’m a lot more then that! Hence why I need scales to track my weight loss. I’m actually 24% body fat.

This band doesn’t just collect data — it makes it make sense. My sleep rhythm quality? Excellent. But it showed me something I didn’t realize: I’m running a sleep debt. Not from bad sleep, just not enough of it.

What sets the Hume Band 2.0 apart is it explains why and actually nudges me to fix it — extend my sleep window, bring down the debt. Simple, actionable, no guesswork.

On top of that, the range of other features is genuinely impressive — all the health and fitness metrics are tracked accurately and presented in a way that’s easy to understand at a glance.

Highly recommend if you want a tracker that actually helps you do something with your data, not just look at it.

Elaine's communications were polite and greatly appreciated.

I got it to change. It is hard to get charging. I ride my electric bike and don’t pedal. I used walking mode and it locked up and ran out of charge.. I get glp shot .5 is the number. Maybe the weight thing should be a next item.

Extraordinary Service! It is rare to find a company that is willing to go above and beyond to stand behind its product. When I had problems with getting my unit to work (all due to my fault, by the way), the team at Hume (including Diana, Bianca, Francis, Dave, Neri, and Patrick) each worked diligently to give me the support I needed without stopping until I was overwhelmingly satisfied. If you have any reservations about getting an amazing Hume product, please don't hesitate. This company stands behind its products and is the exemplar of extraordinary customer service.

My hulme band failed intermittently on Bluetooth connectivity May 2026 and totally by 15 June 2026. I agreed to a new one being posted out by late June. After chasing up on 14 July there is still no delivery date even forecast. I looked to place an order for my wife and it ships by 19 July so why can I not get a forecast date for a warranty replacement ? My whole fitness plan progress is on hold for two months

Good buying experience, quick and well communicated. A bit tricky to work out how to charge. Easier when you remove the tiny isolating stickers on the electrodes!!! Takes a bit of time to accumulate data and give proper insights, so ignore for a few weeks. Other than the step count, it’s fairly accurate. Step count is way off compare to a watch and needs a gps to sort out. Battery life is great

My issue was resolved in a timely matter by Ellaine.
After an initial attempt to try and fix the issue, which unfortunately did not resolve my issue, a new band has now been ordered.

I placed my order (Hume Band 2.0) on July 5, and, after a significant wait, I still have no clear understanding of when I will receive it. The tracking information provided offers very little visibility, and I have had to repeatedly contact support just to get basic status updates.
What is most frustrating is not just the delay, but the lack of transparency. I received explanations about high order volumes, yet no firm delivery date or meaningful information about where the package actually is.
Customer support has been polite, but the responses have been generic and have not provided the clarity I was looking for. As of today, I still do not know when my order will arrive.
I was genuinely excited to try Hume's products, but the ordering and fulfillment experience has been extremely disappointing. Customers deserve accurate shipping information, proactive communication, and realistic delivery expectations.
If anyone from Hume leadership or customer experience management reviews this feedback and genuinely wants to help resolve the situation, I would welcome the opportunity to discuss my order directly and obtain a clear resolution.
Based on my experience so far, I cannot recommend ordering from Hume unless you are prepared for delays for weeks and limited shipment visibility.