Hume Health Reviews 

I placed my order (Hume Band 2.0) on July 5, and, after a significant wait, I still have no clear understanding of when I will receive it. The tracking information provided offers very little visibility, and I have had to repeatedly contact support just to get basic status updates.
What is most frustrating is not just the delay, but the lack of transparency. I received explanations about high order volumes, yet no firm delivery date or meaningful information about where the package actually is.
Customer support has been polite, but the responses have been generic and have not provided the clarity I was looking for. As of today, I still do not know when my order will arrive.
I was genuinely excited to try Hume's products, but the ordering and fulfillment experience has been extremely disappointing. Customers deserve accurate shipping information, proactive communication, and realistic delivery expectations.
If anyone from Hume leadership or customer experience management reviews this feedback and genuinely wants to help resolve the situation, I would welcome the opportunity to discuss my order directly and obtain a clear resolution.
Based on my experience so far, I cannot recommend ordering from Hume unless you are prepared for delays for weeks and limited shipment visibility.

Lots of data provided daily, I love my Hume band. If anyone is thinking of getting one, i would say go for it. To me, it is worth it.

Hume customer service representative ( Andrew ) was super supportive and helpful. He understood the concern, provided support and resolved the issue quickly and efficiently.

This was order on 4 July and still no movement in the order. There has been not explanation on the delay. Their website states orders would be delivered with 7 to 10 days but the order is marked as “waiting for information”. They said they would look into it that was 12 July but not feed back.

Tried again same answer. I didn’t think they know where the order status are never mind providing feedback reasons for delays. Poor service, I can’t even cancel the order online either!!!!

Buyer BEWARE! I order two bands and two pods, order number 1306737, 1304970, and 1232143. I don't want the products because the don't work well. I data is is very inconsistent at best compared to Oura, Withings, and QWatch Pro, a product I purchased on Amazon. They are giving the runaround to get a refund. They easily take you money and don't want to give it back.

It's been over a week of emails back and forth. And they haven't given me authorization to send the crap back.
I hate writing reviews good or bad. And you need to know before you invest your money with Hume

I had an excellent customer service experience with Hume Health. Kenneth responded to my request very quickly and handled it with genuine care, professionalism and consideration.

His clear and friendly communication made me feel truly valued as a customer. It is very reassuring to see a company paying attention to its customers and making a real effort to find a satisfactory solution.

Thank you, Kenneth, for your outstanding assistance!

Purchased a Hume Health Band 2.0 in mid June and now I am still waiting for a refund. The agreed the band was not working properly, offered me a replacement or refund. I chose the refund and they still have not refunded my money. I had to begin the dispute process with my credit card company and as you know, that just gives them extra time to keep your money because they get time to process it your credit card company now. The band did not process calories or step accurately and also the sleep time was way off. Really look into this product if you are thinking of purchasing it. They appease you with a lot of emails that are AI generated to keep you waiting and waiting.

Hya ,

Provided a great customer service when my Hume Health band that I ordered was delivered to wrong address and they also allowed gor the customer that received my band to keep it at no cost !

They are sending me a new band to the correct address and the respond from customer service and Hya was excellent!

Heriberto

Absolute rubbish. Long delivery , doesn’t recognise sleep , tells me I’ve done 1k steps when I’m in bed .

Thank you Gixela for your prompt response and help.

I wish I had bought these scales a long time ago. The info is mind blowing but it’s been the kick up the rear to make big changes and get myself in shape. Would thoroughly recommend. Next purchase a band!

I love my hume band. If anyone is thinking of getting one. Go for it!!! Definitely worth the $$$. Don’t listen to the haters

I bought the Hume band and pod as a Christmas present to myself. I love the products because they give me important snapshots of my health everyday and in every way. I love it!! I also love the customer service. Each person I have encountered-Erika, Jasmin,Lek and Ellaine-have been responsive, kind and truly concerned that my product experience stays positive and productive. They really have gone above and beyond and I appreciate each of them! Thank you

Stay away from the band and it's a terrible band and app. I have had many which were cheaper that were much better. I can walk a half hour to an hour without it recording a single step, the band is snug, arm is swinging but no correlation to the app. Sleep tracking is alright but even with that you need to do a work around of force stopping and keeping the app closed for it to track your sleep correctly. My only hope to salvage my purchase is that the developers can make the app much better.

The band and app make tracking various health stats and trends easy. The app provides daily recommendations and areas that could use extra effort. Looking forward to adding the pod to the band.

I bought the Hume band 1.0 and the pod. Easy to set up,easy to use and view data. I also purchased the one time 10 year warranty.

I have used it to completely change my dietary habits and now I’m working out multiple times a week. Lost 15lbs over the last couple months The pair of pod and band have been a Godsend. I know what my body needs and where I am losing weight. Showed me that I was losing some muscle mass along with fat so I upped my exercise.
Support has been exceptional. Couldn’t see how they can improve support or the product. Well, I was wrong. Out comes Hume band 2.0 and presto. It came as part of the upgrade program. The band is much more comfortable and the device is thinner. The added technology that measures blood pressure is awesome and very accurate. Another jump in technology is the increased battery life to 14 days is fantastic. Setup took 30 seconds to add it. I rarely write a review but I felt compelled to contribute to the long list of five star reviews. Absolutely the best purchase I have made in years. If you are trying to improve your health this a product that will guide and inspire you to meet yours goals.
Thank you Hume for creating such an incredible product!!!

I am very impressed by the customer service I received. I recently purchased a Hume 2.0 band using a discount code and not even an hour later saw a different discount code that made the band even cheaper. I tried to cancel my order, but I must have been just past the hour time limit, so I couldn't. I emailed customer service and asked if I could cancel my order because a different discount code made the band cheaper. They said no but offered to do a price adjustment/partial refund. Ellaine was the representative that helped me out. I appreciate the price adjustment because these days, every dollar saved counts. Thank you so much!!!

I have purchased the hume band, the scale and the yearly app for health guidance. Any issues I've had customer service has gotten back to me within 24 hrs and resolved my issues instantly.
1st time my band wouldn't charge and they sent me a new one right away, 2nd time I couldn't get my scale to pair and within the call back I was connected. (It was my error I couldn't connect) And currently, a new band 2 just came out and because I just purchased all of these products, Ellaine the wonderful customer service representative that responded to my enquiry of a home 2 in less then 24 hours is sending me one to replace my current band. I really love this company and their products. They're 100% precise with my body measurements and the scale is accurate. The app has countless workouts of all levels. Don't judge before you try this product. They're an amazing company with the best customer service. ♥️
Thank you hume for helping me stay healthy!

Hume health provided exceptional support, I experienced issues with my scale they were quick to respond and provided resolutions that were incredible; I can honestly say I don’t feel ripped off or scammed by them, they have reps which respond quickly and try to resolve any issues promptly.

Outstanding customer service with timely replies. Ellaine was very helpful to resolve the issue of getting a replacement band for my watch and was super polite.