Hunters Knives Reviews 

I guess, unfortunately, that this company is a SCAM.
Have ordered a Lionsteel KUR Metamorphosis knife on the 12 of February, order 7100012552.
The knife was indicated as in stock. After few weeks of waiting, I addressed the customer support and received a fast answer, that I should wait for the delivery of the knife for the shop. After the second mail the answer was that the desired knife will be in the next delivery from the manufacturer in the middle of March.
That rang a warning bell to me, as I knew that this knife was discontinued long ago by the producer. So I asked them to double check it.
All of a sudden the order status changed from Processing to Shipped. And for almost 2 months no delivery, no tracking emails or anything.
All of my emails to the sales department are being ignored, and there were quite a lot of them.
So, unless the full refund for the order that was obviously not even sent will be received, I consider that shop as completely fradulous. And highly disadvise everybody to make any purchases from them.

Edit: Sorry, but the response from the company on this site is not valid - there is NO CUSTOMS for the package on it's way from England or Spain to Luxembourg. I live in this country for 2,5 years, ordered a lot of packages from within EU, from Russia and China, no problems at all.
Unless the company presents any proof of shipment or tracking ID I still insist the order was not even shipped.

Edit 2: You may not know about customs, which is quite strange as you should - you operate as a shop in Europe. But I live in this country, know the European legislation and local practices- which means no customs control within EU borders.
You faible excuse on spring knives on scan is also futile - Lionsteel KUR is not a spring or gravity knife, and is completely legal. I will tell you more, you can even buy spring assisted knifes on Amazon.
You can easily disapprove my statements by just posting a tracking or shipment confirmation here. Wish you luck in this matter.

I wish I had read the reviews of this company before ordering and paying. My experience is very similar to that reported by so many other people. They have a nice and professional looking website, but the reality is they take your money and then disappear.
I placed an order online on 16th January 2019 and paid by bank transfer the same day. After some chasing by email I was eventually told none of the items ordered were available and was offered a refund. Some further emails were exchanged about the refund, but the last reply I had from them was on 25th February 2019. Since then all my emails have been ignored. The UK phone number does not work, the customer service email does not work, the contact form on their website does not work, and the sales department ignore my emails, so effectively there is no way to get in touch.
Now, 4 months after ordering and paying, I have neither the goods nor the promised refund. Sadly for me, it took me until now to read reviews about how bad this company is. Don't make the same mistake, don't send them any money.

Five star plus for service and customer relations, a great knife of exceptional quality. I can’t thank Pedro enough for his kind responses to my emails. I would recommend this company to anyone. Once again exceptional service.
Paul Pattenden.

great honest service with plenty of feedback and customer care
the blades are excellent quality all in all eleven out of ten
well pleased all round highly recommended company

I, like many other reviews on here, find the level of customer service re. Delivery information absolutely atrocious.

Regarding my order, invoice nr# 7100008126 for Order # 7100012890, I have contacted them twice now & I just recieve the same response, we do not provide tracking numbers & cannot, or will not, confirm when I can expect delivery.

I ordered my product in the 12th April, taking into account the weekends & bank holidays, this is now been 7 working days and I have still yet to receive anything.

Their T&C's say between 3-5 working days and reading other trist pilot reviews, I'm extremely concerned that I shall not receive my product due to the validity of the company.

I have NEVER heard companys not been able to provide tracking numbers, that certainly is not a security issue, if sent to the registered email address.

This appears to be the Hunters buying time, due to lack of product availability or they simply have not shipped the item.

I demand to know my tracking number & what compensation scheme they have since the delivery is overdue as per their T&C's?

Update: Thank you for your response. However, the amount of time is still above your 3-5 working days stipulated in your T&C's. I have excluded both weekends & bank holidays & today is the 7th working day.

I would also appreciate both the tracking number & the courier company you have used so I can at least check the status.

Update 2 (27/04) I have finally received my product today & all is in order.

I have increased my rating from a 2 to a 3 which I believe is fair, simply because the delivery service as per T&C's was not met.

If I order another product I hope to provide a more positive review.

Just be honest with your delivery timescales. If it can take 5-10 days, just put that! I'm sure you will have far less complaints.

Update 3 (27/04) In response to your comments, it CLEARLY states delivery 3-5 working days in your T&C's, I am the customer, it is up to you to ensure delivery is within that timeframe, irrelevant of any 3rd party.

I also contacted Royal mail, who you used to deliver the parcel. They assured me they deliver in the timescale requested by the issuer, as in you!

I can also 100% guarantee that NO attempt of delivery was made yesterday. a) I was in all day b) Royal mail contacted me yesterday by text to confirm delivery would be this morning, which it was.

I suggest you review your agreement with Royal mail in regards to your service agreement. They seen to know the timeframes, unfortunately, you dont.

Update to the below - I have now received my refund, it arrived two days after I logged my review of the firm online here. Having looked into it this is a business that qs in the UK and was taken over by a Spanish business in early February. Clearly there are a lot of teething problems and the predominant one is customer communication. I found the only way to get a response from them is via this website, after that they started to use their email address.

Whilst I believe they are trying there are a number of areas they need to improve on enormously. The cynical side of me questions if I would have had a refund until I complained. I am giving them three stars rather than two as I want to believe there are teething problems in the business rather dishonesty. I will at some point give them another go and see how I get on, in the meantime I found what I had originally ordered somewhere else.

You have asked me to email you with my order number - I have already done that yesterday, and I am still awaiting a response...

I have now looked at your T&C and would have the following comments to make:

Your T&C say: "Tracking Numbers are no longer given to customers due to fraud prevention as these items are targeted by many fraudsters. Whatever courier we use will text or email the customer and advise of delivery on the day providing the information given is exact at the time of purchase."

I say - I never received any communication from your courier which makes me question if the item was ever sent and if you can't send me a tracking number then I really do question if you sent me the item.

Your T&C say "To enable us to process your returns efficiently please contact us on 0161 287 0711 for returns address information."

I say - If I call this number it is no longer in use. It makes me question if your T&C are even up to date with fact that your business is now based in Canaryl Islands

Your T&C Say "If you purchased your item using your debit or credit card please allow up to 7 days from the date of your return for your card to be credited or up to 14 days for larger items."

I say: I ordered some Havalon blades, NOT a large item, and a refund should be in my account within 7 days

Therefore if I do not receive evidence of tracking number today and a refund by the 21st April then I will take this matter further. Going on other reviews of your business there are serious questions being raised about your customer order delivery. Equally I would be very happy to actually receive my order but this will require me to see real evidence that it has actually been sent this time and a delivery timescale.

Thank you

Further to your response below to my review - I have not received any emails from you and I have looked in my inbox and junk mail. Could you send me the TNT tracking number as I would be very interested to see their delivery attempts and why they failed to deliver.
thank you.

I placed an order on the 17th March and payment was taken that day. As of yet i have not received anything. I have tried to contact the company (albeit in the last couple of days) to understand where my order is- the order #7100012728 - and have used their online contact form and also their sales address. I have received nothing and this is hopefully going to elicit a response.
I have tried to track my order but i cant seem to do that on the website, it just tells me the order is complete but there is no shipping information.
I am quite happy to review and change my rating for the shop but currently its a tentative 2 star until i learn further information and ultimately receive my order!
If the company does read this then please respond and let me know the status of my order.
Many thanks

This is the message and response when dealing with HK complaint relating to orders many months ago - the Saga continues

I do not read or speak Spanish

No idea what this says

For the record - once MY BANK had refunded the money YOU owed me, I have ignored your antics....only to get silly comments that I am required to answer

YOU leave me alone, I will do likewise

Tony Sawyer

Estimado Tony Sawyer,

Somos una empresa Española con sede en el Reino Unido y no tenemos porque hablar Ingles y mucho menos con la tecnología que hay hoy en día como (Google Traductor) Nosotros no le hemos ofendido diciéndole que el que tiene que hablar en Español es usted ni hemos hecho criticas de ello.
Cuando usted este dispuesto a hablar con nosotros para solucionar cualquier problema que usted tenga, nosotros estaremos encantados de asistirle.

A cordial saludo
Pablo Ramos - General Director
If anyone wants the email history - look for me on facebook, happy to share all correspondence with bank - police, others I cannot name!!!!! and the non English speaker in charge of complaints!!!

Happy to share ALL emails and correspondence

Great product, customer assistance very helpful
Recommend and will buy again from them

I have read all the reviews, and I was shocked that I ordered from them. I should have checked the reviews before my purchase, but it was only a £30 order so I did not bother. Here comes yet another bad experience.

I have ordered a Magnum Boker Rainbow II knife, as a gift. Postage was reasonable I received it in 6 days I believe it is within the acceptable time frame as they are based in Spain.

When I opened the envelope I have found a Magnum Boker Rainbow I knife. At the time of the order; 16th of March, they did not stock the Rainbow I on their website, and it is a smaller, cheaper model.

I wrote them 3 times to try to get the Rainbow II knife, what I have paid for. There is no reply from their contact email (sales @ hunters-knives.co.uk). I have tried the online contact form, that was ignored as well. Obviously, their phone number is from Manchester, it has been disconnected long ago.

I decided to not waste any more time on this purchase. At least I have got something, unlike the other reviewers. Hunters Knives if you are reading this; don't forget a dissatisfied customer will tell between 9-15 people about their experience, that is what I am going to do. In case you are wondering my order number is #7100012720.

***Funny, how I get a reply in 1 hour after the review. As for my spam folder, there is nothing in it, I kept checking it since I wrote my first e-mail to you. As some other review pointed it out your domain name is blacklisted, it will not even reach the mail servers, not to mention my spam folder. If you are aware of this problem, you should sort it out.

Like I said I am done wasting my time. I will not bother returning the knife, and worry if I ever get anything back, or a wrong item again.

After reading a few of these reviews I was a bit set back, but the item I wanted could only be found here so I gave them a shot.

Very happy with my product, service and comunication was great, got my item in less time than advrtised

they have a new regular customer with me, Cheers guys

Placed an order for an item listed as in stock. Item was out of stock and thus delayed. The long delay resulted in me cancelling the order and agreed a refund. Refund was not paid but item was sent but 'lost' by courier. Despite sending a cancelled item that was not received still no refund. I accept an item was sent but it should not have been and any failure by a courier is not my issue. So after over a month no refund for cancelled item and no item. Courier must have faked my acceptance as no one was in at the time of alleged delivery. Based on this I have been accused of being a liar and of theft. Will never deal with them again and would not advise anyone to use them.

The first order went missing, communication was outstanding and a replacement order was sent by courier and had to be signed for. Its a stunning knife, beautiful workmanship.

Contacted them via email in regards to a discount and they were very helpful in providing a discount code. The delivery took longer than expected but all in all very good customer service. Would use again
Jim Kay

My item arrived, after some time from the initial date promised I had emailed them a few times with no reply, they sent me an email explaining that they had already sent the item but it failed to deliver and they sent it out for delivery at no extra cost which is appreciated. But that was only after leaving a review on this site, If there was some communication through the whole process it would have helped to ease my mind I'm sure many other customers would feel the same, however, another review on this site mentioned the company's email address is blacklisted, so it is possible they did communicate but it did not get through. It is a shame the problems that happened as the product is very good at a very good price.
If I were to give the company some advice, I would suggest they brace their shipping orders with a note just alerting the customer to the fact it may take longer than promised due to issues beyond their control, such as customs and also for them to see if their email services are actually blacklisted and rectify it.
All in all, if there had been some more communication would have been a short review stating good products, good price, smooth service.

DO NOT WASTE YOUR MONEY - READ OTHER REVIEWS OF HUNTERS KNIVES FIRST!

I ordered a tactical pen from Hunters-Knives.co.uk - No item was ever delivered (or the promised replacement), and they never responded to any emails. I never received my £37.00 refund.

People only need to Google 'Hunters Knives Reviews' and see the truth with the numerous other people that they have taken money from and the way they respond to their complaints.

They are also not a UK-based company - from the 'About' section of their website: "Hunters Knives is an online store based in Spain..."

DO NOT send them the requested payment by *bank transfer*, as you are then not covered by UK law when they take your money.

"Who are you, scum!!" is the most intelligent reply I had from them on an online Google review I posted about this poor company. Very professional.

I placed my order 19/11/18
I had a very quick response when I wanted to know how to pay, I have since sent many emails and had no response.
I have email now depending a full refund so will see what happens, I am not happy at all because the set I found was a perfect Christmas present, I have had to order another set from a german company who got this out within 2 weeks.
I have checked my junk emails and had nothing. Please respond before I take this case further.
My order number is 7100011988

UPDATE
Finally got my email, rather rude (in email) for the position you have put me in loosing out nearly £100 before Christmas. Let’s hope this gets resolved.

Update 2
After a few rude emails I finally got my money back, company reported my review and threatened legal action
I feel this is disrespectful towards people’s right to warn others of their experiences.
Worse thing I did was try to order from this site.

I placed an order on 29/11/18 and the money has definitely been taken from my bank account. Still no sign of my order and the further emails I have sent to Hunters Knives have not been responded to. I have emailed again and asked for a refund so will await their response. Reading some other reviews I am shocked by the rude and unprofessional responses from the company.

Update for Hunters Knives - Order number 7100012064

Further update - Hunters Knives, I have no emails from you in my inbox or spam folder or anywhere else. As the item is out of stock and I do not wish to choose a replacement please arrange for a refund asap.

Many thanks

I understand your email has not been delivered. I am not sure if this is a problem at your end as I do not seem to have any issues with other emails being delivered. Regardless of this I have as you advised sent a contact form to your company requesting a refund.

Further update 06/01/19 - I am still waiting for my refund, I have sent a further contact form via your website.

Further update - full refund received

To be honest they were very quick to answer questions before placing an order but was told the item would arrive much faster than when it did. Item arrived and a different model arrived than what i had ordered.

I suggested in an email to them that the knife was incorrect but never had a response.

Wouldn’t use again.

This company have moved to Spain, I ordered my knife on the 13th October and was told I would receive the order in 3 to 5 working days. This was to be a present for my friends 50th birthday, what a big mistake, they do not answer any emails, the phone number supplied 01616819810 and 01612870711 are for the old company, no one answers the phone and now i think one of them has been blocked. They are on Facebook and you can instant message them there, they will chat with you as they think you are going to buy, as soon as you mention your order, they go off line and do not respond even though they have read your message. Stay away.
DO NOT BUY FROM THEM, they have taken my hard earned money and not delivered the goods, they are a JOKE....
UPDATE -
After this review, they emailed me pretty quick, their email was both rude and very unprofessional in my opinion, this is part of their reply
"Hopefully it has got lost and we would only refund you as after reviewing your review and email just recieved we think a knife in your hands may be a concern". Not very professional don't you think.
Anyway, cutting a long story short, I never received the knife back, they say that Barclays will not forward the money to them, so, I paid from my account to their, the money went to Barclays who Hunters Knife say will not release the money due to UK knife laws. Fair enough, I accept this but why, when I messaged them on Facebook and asked if the knife could be bought in the UK and they stated yes, it can. However, this is not true, you think they would have known this as they keep pointing out they they took the company over in February 2018, nearly 9 months before I made my purchase.
So now i have not received the item and I have had to contact my bank who were very good and are refunding me the money and now chasing Hunters Knife for this. My experience with this company has been very very poor. DO NOT buy from them if you live in the UK as they can not deliver many m,any of their knifes due to the UK law, I wish they had just pointed that out. So its a zero star from me.......

I have paid for a product on the 28/10/18 received a confirmation email which stated 3-5 working days however I have received nothing I have tried to ring the 0161 number however it appears not to be in service I have emailed with no reply . I have just read the reviews for this company and I’m shocked and now fear I will not receive anything . I am a serving soldier going on deployment next week and don’t have the time to resolve this