Hunters Knives Reviews 

AVOID THIS COMPANY LIKE THE PLAGUE!

I've never ever had to deal with a company like this. I've ordered some items early on 6th of August.
Order # 7100013725
Then they took my money
Invoice # 7100008561
Guess what? Like other people saying here, no items, no despatch note, nothing!!!
Their phone number doesn't work, customer service email address doesn't work. Their sales email address works, but not had 1 reply. Absolutely nothing of them. I've sent them an email nearly every week. Their Facebook site, comments are banned so you can't post a comment... I wonder why?

To hunters-knives reply: I've not received any emails from yourselves whatsoever. But there's an easy way to prove me wrong, forward me the emails you had sent before. Also, it's not in my spam I can assure you, first of all it wouldn't even go in my spam, since the order confirmation AND the invoice came to my inbox. Secondly, just to be certain I have been checking my spam all the way through. I can also confirm I am on the electoral register. Your phone number doesn't work and on your Webpage when I click on "contact us" it shows this: "Sorry, the page you requested no longer exists". Anymore excuses??? Let's try this, please, refund my money. If you do, I will update this review to confirm this has indeed happened and will take off that you are scammers. Although, not keeping my hopes up...

UPDATE to my review, miraculously after complaining here and then as per their instructions I requested a refund, they'd sent me an email to say the refund is on its way (which I did receive). Therefore, I can confirm they are not scammers. However, everything else I stated in my review is true. They need to sort their customer services out because it's appaling. I never received any emails of them from the moment they took my money, they say they emailed me twice. Interestingly I received the email about the refund but never received the emails they'd allegedly sent to me... Anyway, good luck to all who tries to buy from this company...

Great service from this company.
i ordered a crossbow, got an email within half a day saying the one i had ordered had been recalled with a faulty trigger. the replacment i was offered at NO extra charge was £75 more. And because the box had a scuff mark on it got a spare string thrown if as well.
comunication was great , replies coming back to me within 1hour.
will definatly use again.

Here i will post an e-mail exchange with Hunters Knives, where they promised me that they will send me a knife, with an updated postage option, and after that they don't answer anymore. They refuse to provide a tracking number, wich leads me to the ideea that they never sent me any knife.

Hunters Knives Sales Dept.
Mon, Jul 29, 1:25 PM
to me

Dear Alexandru Gabriel Stanciu

We are still trying to locate your parcel and should have a response today, even if we do not get a response we can only refund you or offer you an alternative product as the YUKON was our last one in stock

Please let us know how you would like us to proceed

Alexandru Stanciu
Mon, Jul 29, 1:27 PM
to Hunters

I will wait for your answer. I hope you can locate it.

Alexandru Stanciu
Thu, Aug 1, 12:28 PM
to Hunters

Dear Pedro,

I still don’t have any answer, i feel very disappointed as i was wishing that knife a lot for my birthday on 11 August. In my account, i put in my cart another knife that i was intended to order, the Solingen Kentucky Bowie. Please be good and send me this knife, and i will pay the extra taxes for one good and fast courier service with a tracking number included.
Please help me with this. And if you will find the lost Yukon Bowie, please let me know, i will buy it again.
Thank you!

Best regards,

Hunters Knives Sales Dept.
Fri, Aug 2, 9:10 AM
to me

Dear Alexandru Gabriel Stanciu

We are proceeding to ship the alternative order today and in compensation we will upgrade the postage for free

Thanks and sorry for the inconvenience

Alexandru Stanciu
Fri, Aug 2, 9:11 AM
to Hunters

That's great, thank you very much! I will wait for the shipping informations.

Best regards,

Alexandru Stanciu
Tue, Aug 6, 3:00 PM
to Hunters

Hello,

Can you please send me the tracking number and an estimated delivery date?
Thank you very much!

Alexandru Stanciu
Wed, Aug 14, 10:39 AM
to Hunters

Hello,

Could you manage to ship the knife? I still don’t have any news. If you did, please give me the tracking number so i can track it.

Thank you!

Alexandru Stanciu
Wed, Aug 21, 10:12 AM (13 days ago)
to Hunters

Dear Pedro,

How can i enter in the possession of my knife?

Thank you!

Alexandru Stanciu
Wed, Aug 28, 1:04 PM (6 days ago)
to Hunters

Hello!

It is been a month since i am waiting my knife from you. I have sent a lot of e-mails without getting any response. I would like a refund. My order number is #7100013474.

Thank you!

I ordered a knife from Hunters, it stated 3-5 days delivery time, unfortunately it didn't arrive, I emailed customer services and Pedro replied very quickly, he then asked me to wait for 48hrs so he could check on the delivery status, after waiting said time, I emailed Pedro again asking for a refund, he then emailed back straight away saying a refund wasn't a problem. less than the stated 14 days, I have had a full refund, I only hope that Pedro and the team can sort the issues they are dealing with and make Hunters a good place to shop

Other than being a tad difficult to get hold of as the contact phone number didn't work the selection of the website was great and my order arrived pretty much bang on time. As for the item itself im more than happy with the product i chose.

I have been a regular customer of Hunters Knives for quite some time and overall, I am happy with the service. As always there are plusses and minuses and here are a few:
• The range of knives they offer is very good and at a reasonable price, probably the best range on the marketplace that I have come across.
• The products themselves are very good and are generally of high quality.
• Señor Pedro Ramos is extremely helpful and is a great asset to HK.
• Delivery usually takes longer than stated, but that is not a problem for me. It might be worth changing the commitment statement on the website.

The reason for me writing this review is because customers typically write reviews when they are dissatisfied and this is also true for me. But here, I have an occasion to complement HK. Last week, I received a knife that I had not ordered – an error. Its delivery shortly followed the delivery of a knife that I had ordered. When I informed Pedro by email (to which he very promptly replied), his first question was to ensure that I received the 1st knife and that I was fully satisfied (which I was). He then asked me to keep the 2nd knife as a free gift. Good customer service!!

My review is simply based on my short experience using the website and trying to contact them.

When you enter a shop you are experiencing their service.
When you use a website you are experiencing a service.

When you contact customer service and get a response...you are experience a service.
(the hint is the in name, 'Customer SERVICE')

My review is based on my experience with their 'service', their website, and their customer service (which is frankly appalling)

I believe this website is here to inform others.

Inform them when a company has good customer service
And inform them when a company should be avoided like the plague.

This is exactly what I am doing. I am giving my review on my experience with their shambolic service.

Anyway...my review. Being fair, I have gave 3 stars...as my issues don't involve any money being at risk thankfully, but only because I have not yet placed an order. The 3 stars are because of the issues I have already experienced in just trying to ask them a question, which raises some red flags already.

I was thinking about making a purchase here...but then I saw all these reviews and I started to think twice.

So I decided to contact them first.
To ask about the stock situation and the expected delivery time
(even though it says 2-5 days estimate it seems that can be very far from accurate based on others experiences)

Well...Firstly the 'contact us' page on the website doesn't even work...why ? the page is missing, it just says 'Sorry, the page you requested no longer exists'

and then when I manually sent an email using the address provided at the bottom of the websites page, where it gives some info such as their address...

...I got a G-mail reply back, 'Mail Delivery Subsystem' delivery report error saying:

Address not found
Your message wasn't delivered to customerservice@hunters-knives because the address couldn't be found, or is unable to receive mail.

The response from the remote server was:

550 No Such User Here

So...I don't know what to say really, I have not even placed my order yet and its not off to a good start. I simply cant get in touch...luckily I have not placed my order, and I am not trying to get in touch to chase my payment or item otherwise I would really be worried. I simply wanted to ask a few questions.

Considering the amount of replies here from the company themselves, it seems they do read and reply. So... are you there ? are you reading this ?

I would greatly appreciate you to reply to me and explain why it is impossible for me to contact you ?

These sort of things seem like essential and fundamental parts of a business that need to be working, the contact us page should always be working when a company is accepting payments and is suppose to be providing a service.

if you can respond and explain why, I would be grateful. But I still don't see why these are problems and it is not a good sign to anyone considering making a purchase.

‐-----------------------
Edit:

I have since heard from the back from them...
It was alittle rude actually.

(I actually have allot more to say now, as they have essentially first hand confirmed everything I have been seeing and hearing about here on their reviews.)

It can be hard to accept it to be as bad as people say until you experience yourself.

Firstly because I didn't actually make purchase my opinion doesnt matter and is not relevant apparently.

They say, as seen in their reply here also, they cant find records of me making a purchase ? And thus dismissing my ability to have an opinion?

Well duh, when I started in my review I have not yet placed my order amd this is based on my short experience trying to send them a message and finding it very hard getting in touch with them.

Well...regardless of me sending money or not...I still had an experience on the website and trying to use the contact us services. My review is simply addressing this experience, not with an item I did or didn't recieve (which I made crystal clear in my review)

I still encountered problems before I even went through with my purchase...why do these problems only matter IF I payed for something ? Why should they not still be a reflection of my experience using the website/store?.

And I have now had even further bad experiences from the communication recieved back...very very unprofessional responses.

I could change my rating and lower it now based on the reply and rude attitude...but to be honest I wont. I will leave my review as intended and based on my short time using their site.

I dont think realise thay the way they reply completely proves the customers right and makes them look even worse...they make excuses, give totally biased and defensive responses and and outright unprofessional and rude to customers and potential customers.

Anyway, their response was basically telling me they dont want me to place an order with them after my review ...

(my 3 star, respectful, totally honest review). If I was rude to them in my review and gave 1 star when it was not appropriate I could understand. But if my rating was any higher it would be 'good' and that would be a lie. I think it was fair.

But Instead of addressing my concerns and appologising for problems with their contact us page and none working email address, they just took offence obviously.

Here is part of the reply i got anyway:

"Non the less we do not think we should let you purchase from our site at all after reading such review."

"Yes the item is in stock but please refrain from purchasing from us"

The only positive outcome is that I seemed to have dodged a bullet by not sending them money in the first place.

If they spent less time monitoring their reviews on here and actually tried to fix some of the problems, they could most likely solve most the issues.

And if they stop putting time and effort into disproving customers experiences, dismissing their problems and making excuses...and instead put that effort into addressing the problems people are having, they would be a good store.

First and foremost though, the customer service tone and attitude needs a complete overhaul. This terrible practice of replying to people like they are someone defending themselves on a YouTube comment section needs to change. Stop taking it personally, start being respectful and professional.

-------------------------------------------------------------

Edit 2:

The saga continues, and it gets worse.

I have since heard back from them again, this time from the 'managing director' and this with attempts to threaten, scare, and blackmail me.

That's right... THREATS, BLACKMAIL and SCARE TACTICS.

shocking. Honestly.

apparently they don't understand freedom of speech !
(or they do...but they just try to scare people into silence anyway, which is the more likely conclusion)

They have threatened me that they are apparently seeking compensation for 'defamation'

I am actually thankful they have been stupid enough to put this in writing and giving me the evidence/proof of it.

Here is the direct quote from the email I have:

"shall be seeking compensation via small courts claim for defamation."

"We suggest you take the legal advice from a solicitor and contact us within the latest of 24hrs before we take this further and it ends up costing you. This is your one and only chance to avoid unnecessary costs."

Defamation for leaving a 3 out of 5 star review ?
even though I have only spoken the total truth and have proof of it all ?

yeah ok...i am really scared that my freedom of speech and right to an opinion doesn't apply.

and a review on a review website, that I left to warn others, which I can back up with screenshots and proof, is apparently defamation.

Defamation relies on a claim being false. What have I said that was false ? the contact us page is STILL down at the time of writing this, as I expect the email to still be, given at the bottom of their website.

Anyway...now I am SO glad I did not follow through with my purchase and send them a single penny.

I ordered a knife from Hunter Knives back in February 2019, it’s now July 2019 and I have never received the knife. Oh, they took my money but didn’t deliver. I am disappointed and just want others to know, beware of these people.

The 3 to 5 days delivery should be taken as a best case scenario, but the tomahawk I had ordered as a present arrived safely and is a great quality item. The company has a great asset in Mr Ramos, who could not have been more helpful and diplomatic in resolving any problems.

Hello I have to say my story with this company.I bought pritty dear knife from ZT and next day Ijust checked this company on trustpilot and seen so many bad comments, I have been like OMG my money and knife is gone.But knife came for a 5 working days.Im very happy with this company and want thanx them for a perfect service,definitely buy more from them.

I ordered the pistol crossbow on the 5 June 2019 and it arrived on the 14 June 2019. I was a bit worried after I had purchased my crossbow as came across the reviews and they were not good, so I was a bit worried that I might not get my order but I said to myself I will give them 2 weeks before contacting them.
I did take a bit longer than the 3-5 days stated on the website but that's is just ok with me.
All I can say is a great service and quality products.
Thanks, Hunters Knives.

This company should cease trading. I ordered a knife for ~£80 in January, after massive delays, I received a reply to emails saying the item was not available and a refund will be given.
Still waiting on this refund now....6 months later. The company duped an email in a reply to my google review to make me sound like I was in the wrong....by ordering an item that the company was not able to supply (it said in stock on the website)
I should have known it was a con when the only means of payment were phone payment or bank transfer... look forward to a reply to this...

EDIT - I have sent several emails and have had no replies, just like what happened shortly after ordering the item. You have my bank details and these have been sent to you twice, I would just like my money back for the order you have been unable to supply

A week ago I left a negative view about this company.
I then received a phone call from Paul in Spain who spent half an hour on the phone with me trying to source my missing payment.
It seems there was an issue somewhere down the line and when he finally tracked it down, he refunded the money immediately.
Paul could not have been more helpful so as these things sometimes happen, I am changing my review to 5 stars for the frankly outstanding customer service.
Thank you Paul

Hi everyone ,so i ordered a crossbow from hunters before checking any reviews in fact in my haste I looked at the website believing it to be a UK based business, soon after I relised it weren't, and so proceeded to the reviews , and quite honestly after reading them , I were left with the feeling I were about to be bent over !! , anyway after a couple of emails , hunters replied quickly , I felt a tiny bit better , so the delivery says 2 to 5 days and on the 5th day I recieved an email saying that the postage address were damaged and needed to shipped again at this point I definitely thought scam ! , but true to there emails I've received my crossbow today , so although it were later than expected about 2 weeks it took, I'm over the moon with my purchase .😉

i canceleld my order of condor village parang on 13 may 2019. i requested a refund which was agreed. i was told it can take up to 14 working days to go through which is not a problem.But just for peace of mind could someone in customer service just clarify that the refund is being processed please.
thanks. my order number is #7100013129 (placed on 13 May 2019)
as a review of the company they were fast and efficient in their replies.
regards
James h

I bought a knife from Hunters Knives on 26 March 2019. Never arrived. After several emails from me, and messages I left on their website, I received ONE email from them on 26 April. The email regarding Invoice # 7100008084 Order # 7100012781 apologized and added:
"it seems it has got misplaced. We just need them to check the whereabouts of the package before we can open a claim and send you a new order or refund you in case there is no more of your items purchased."
That's the last I have heard from Hunters Knives, in spite of sending more emails, and leaving more messages on their website.

Edit:
It seems that Hunters Knives have no problem responding to people on Trustpilot, even reporting someone within the last 24 hours. Surely they should have no problem responding to me.

I am a long standing customer of Hunters Knives and although sometimes the delivery times seem to take longer through using the slow Royal Mail!... I have never, ever been dissatisfied with the products and service I have received from Hunters themselves. Their stock of knives seem to be of the highest quality for the price! and as I have said, "I have never been dissatisfied with a purchase from Hunters Knives". I hope this makes it easier to make up your mind about purchasing from Hunters Knives, I highly recommend them for both casual & full time collectors like myself.

Having had a communication problem with this company in the past we have now settled our differences and I have received a commemorative knife in the post. I have given the company 3 stars as I feel we have met each other half way. They are not a bad company it was a communications problem with emails.
I would like to thank Pedro the salesmanager for helping in this matter.
John R Deeks