Hunters Knives Reviews 

289
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I am writing this as a final resort following a total failure in customer service regarding Order #100007580 (placed March 26th). ​My parcel has been static at the UPS Stanford Le Hope facility... See more

Rated 1 out of 5 stars

Why on earth anyone would want to buy knives zombie swords or any weapon that could lead to the murder of an innocent is beyond me. These sites that advertise themselves as sporting shops need closi... See more

Rated 1 out of 5 stars

Terrible. Didn't ship goods. Didn't respond to multiple emails. Tried to cancel, no response. Gave up and contacted card issuer. The week after, got an angry and incoherent email asking why I h... See more

Company replied

Rated 1 out of 5 stars

These people are borderline crooks.and dishonest. Goods delayed, no tracking info given; and when Goods go missing they will not help, and threaten to dispute any means one might follow to get a r... See more

Company replied


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2.1

Poor

TrustScore 2 out of 5

289 reviews

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2.1

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(289)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

one star is being generous dont give your money away

I’d give them less then one star if possible, do not give this company your money, I’m currently waiting on a crossbow coming that was ordered and supposed to be here nearly 2 months ago, there is no number and if u do manage to make contact and get a reply, expect the most unprofessional sarcastic responses I’ve ever heard, no tracking is supplied and they mustn’t stock the items listed as my order was split in to two my machetes came and where of good quality but my compound crossbow nearly £400 has never arrived and I’ve had no reply since messaging them back about this, I personally wouldn’t order again I’m also waiting on a refund for items that hadn’t been dispatched nearly 2 weeks later, advertise good products but everything else about it so far feels like nothing more then a catfish haha, seriously don’t send them money use a reliable company that will send you your paid for products, I’ll amend/update my review if and when my crossbow arrives and my refund hits my bank account, personally I’d avoid these in future

April 15, 2020
Unprompted review
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Reply from Hunters Knives

Dear Carl

Sorry you have not got a reply to your email, we have just looked now and the email you sent us was on the 10th of this month Friday bank holiday to state you received your machetes but not the crossbow, we are glad the first part of the order arrived.

Sorry but we just needed to point out that your order was placed on 20 Mar 2020 11:33:52, that is less than one month ago!!!

Bank holiday was from the 10th - 13th included!!!

Kind regards

Rated 1 out of 5 stars

These people are borderline crooks.and…

These people are borderline crooks.and dishonest.
Goods delayed, no tracking info given; and when Goods go missing they will not help, and threaten to dispute any means one might follow to get a refund or even a credit note.
NO SURPRISE THEY WONT TAKE PAYPAL: THEY KNOW THEYD GET TOO MANY STOPS ON THEIR ACCOUNT.
Nasty, unprofessional, and useless.
Avoid- there are better firms without wasting your time with this lot.

April 9, 2020
Unprompted review
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Reply from Hunters Knives

Dear Nicholas Worthington

As per email sent on the 20/03 with the tracking number provided PBIJ1788805001 for parcel force delivered and signed for on the 23/03.

We do not offer PAYPAL because there policy does not allow us to sell certain items.. like Katanas etc etc, check there policy if you feel it is necessary.

PBIJ1788805001 this is the tracking number and below the link so you can track the item
https://www.parcelforce.com/track-trace

Yes yes we know, Parcel force fraudulently forged your signature and signed with your name...

We have contacted parcel force and they have confirmed delivery.

Sorry we cannot help you further but feel free to dispute it with parcel force if you believe them to be lying or committing fraud

Kind regards
Admin

Rated 1 out of 5 stars

Phone number not working no email response

Have placed an order Order #7100015498 money has been taken from bank phone number isn’t working and no response on email disappointing please advise

April 7, 2020
Unprompted review
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Reply from Hunters Knives

Dear Matt,

Thanks for your review, shame you cannot seem to get through to us, our only line working currently is this one 0034 922.583.038 as due to the coronavirus there is some offices closed down as we have reduced our staff to a 1/3 to keep us and you safe from this outbreak.

Please call that number from 9.30 to 13.00 any day of the week

Thanks

Rated 5 out of 5 stars

First purchase from these guys

First purchase from these guys, crossbow arrived on time (when preppershop has failed to deliver the same bow with two weeks extra difference between them!) Can't fault the bow or the customer service so very happy, just waiting on the airgun as it's coming from their Spanish side, fingers crossed but otherwise very happy with them!

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Hi everyone

Hi everyone, I ordered from Hunters my Down Under Outback Eclipse Bowie and straight after I received confirmation of my order , all my questions were answered quick and clearly, after that I confirm my age and end of the week my package was on the way to UK. Mr. Pedro send me msg and confirm that, on Monday I receive message from Parcel Force which provided tracking number and I could clearly see where my order is and even if right now the Corona virus slow everything down end of the week I had my package delivered. I'm very confident in Hunters service and I will order again . F.Ambroz 29.03 2020

March 29, 2020
Unprompted review
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Reply from Hunters Knives

Dear Fanna

Thank you so much for your kind words.

Regards

Rated 5 out of 5 stars

TRIPLEX Tactical Knife

First purchase from Hunters Knives, speedy delivery, good communication, first class service. Knife was very well packaged and in excellent condition. Would highly recommend. The knife is super awesome as well.

March 25, 2020
Unprompted review
Rated 5 out of 5 stars

I read some reviews after my purchase…

I read some reviews after my purchase was a day late and I had some concerns. However I contacted customer services where they were very polite, and fixed the situation quickly and professionally. I honestly couldn't be happier and will be ret1urning as a customer.1

February 21, 2020
Unprompted review
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Reply from Hunters Knives

Dear Nicholas, Thanks for your kind words and custom

Rated 5 out of 5 stars

Hunter Knives - First Class…

My first order from Hunter knives and after minor delivery issues, Pedro of Hunter Knives sorted it our very quickly, being helpful and well mannered, thus fulfilling my order, which promptly arrived as needed, the product itself was first class and well priced - would I use them again - Yes without a doubt

Jeff Acreman

February 21, 2020
Unprompted review
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Reply from Hunters Knives

Dear Jeff, Thanks for your kind words and custom, we are glad we could solve the issue as expected

Rated 5 out of 5 stars

Hunters.co.uk

Hi
This is the second time I have ordered from hunters and both times the items have arrived.
They are a reliable company and their customer service is excellent.
Both my products were in excellent condition and I will continue to shop at hunters.
Great company
Trustworthy and always deliver

December 24, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling company

Absolutely appalling company! I ordered/payed for an item on the 17th of October, a week later they said they didn’t have it and now two months later they still haven’t refunded me! Avoid these thieves!!

December 17, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service

Pedro in sales has been of great assistance throughout my purchase experience. Communication was excellent, I have read earlier reviews and whatever problems people have experienced previously the company have clearly listened and acted on these. A first class service from start to finish and a first class product too. Very highly recommended.

December 14, 2019
Unprompted review
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Reply from Hunters Knives

Dear Bev,

We are very pleased with your custom, you have been an excellent customer All through your purchase.

We hope to have you round again soon

Have a very nice Christmas

Thanks again

Rated 1 out of 5 stars

Terrible service: Order placed 21 Nov and still not received

I placed my order 21 Nov. My order number is 7100014275. To this date I haven't received a confirmation email or any status update but of course the money was withdrawn from my account straight away. None of the phone numbers work, neither the one for Spain, nor the one for Oldham. I also sent an email to one of the addresses provided on your website on 26 Nov and I have not received a response. Given mine is not the only review like this, how do you think that this is acceptable service? What you're doing is illegal because you are actually in breach of your own terms and conditions. I expect somebody to look into resolving this ASAP and contact me.

December 11, 2019
Unprompted review
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Reply from Hunters Knives

Dear Ana Machiedo

Yes you are right you havent recieved your order yet, reason being that the items are on back-order as product description indicates on most of UCO things as they are shipping very slowly due to the season. Non the less it is advertised clearly in BIG BLACK BOLD writing next to the delivery time. 2 of the items chosen are on back-order.

Our contact info is on the About us page and the phones work perfectly, (customer service phone number) not the warehouse number!!!

Please view this link and feel free to call https://www.hunters-knives.co.uk/about-hunters-knives

You may say terrible service etc etc but you have not even requested in any email.... a refund of your order, you have not asked for an update, so acusing us of theft is absolutly intolerable.

Yes from time to time we do make mistakes and customers make reviews always to complain, I wonder if you would of made a nice review once you got your items?

Now we have explained in public that your items are on back - order and clarified your queries...

If you fell the need to contact us again please email sales@hunters-knives.co.uk or customerservice@hunters-knives.co.uk or if you wish to continue to comunicate via a review

Thanks for your custom

Kind regards
Admin



Rated 1 out of 5 stars

No knife or communication

Since my last Email to Hunters Knives 3 weeks ago, I still have heard nothing about the Knife I ordered, As quite obviously they do not have the knife i ordered in August , I asked for my money back, and have heard nothing !! I have written to them again today, giving them notice, that if I do not hear from them in the next 7 days, the matter will be reported to Action Fraud .

November 21, 2019
Rated 1 out of 5 stars

Hunters Knives Issues

The company have as stated refunded the majority of the costs - I am a few pounds out of pocket due to bank charges etc. They have also apologised for the mistakes that were made during the transaction.

Obviously the company has issues but I retract the statement of them being scammers and thieves.

Graham 21 November 2019

If the refund is received as indicated I will gladly edit my review and inform the unit I have reported it to.

I have learned a very valuable lesson from dealing with this 'company' never trust a slick looking website - always look for reviews. Like many I ordered a knife early October - they took payment immediately and then - nothing! I chased with email after email finally getting a response that it had been a holiday in Spain and I would have the knife in 10 days - like many others who were waiting patiently nothing arrived! So contacted them again and again to be offered a free up grade or cancellation - I chose to have a refund with a promise of it will be with you soon after two weeks I decided that enough was enough and if I didn't receive the monies in my bank I would report the issue as cybercrime/internet fraud and let the police in the UK deal with the matter -

November 18, 2019
Unprompted review
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Reply from Hunters Knives

Dear Graham Workman,

I am very sorry to hear about the issue at hand, I am assuming by your insults, that this matter has not been resolved even though Pablo said it would be shortly.

I hope that you may correct your review as soon as the funds reach your account.

Kind regards

Rated 5 out of 5 stars

Cannot wait for my Spartan style…

Cannot wait for my Spartan style Xiphos-ish machete and other items, will report back and give rating when they arrive and have had the chance to judge build quality.

Update, the items came on the 23rd and I have to say they are excellent and a great price. I have thus upgraded the score to reflect this to 5 out of 5 stars.

October 22, 2019
Unprompted review
Rated 4 out of 5 stars

I have seen a lot of negative comments

I have seen a lot of negative comments, but i can genuinely say that my experience of making the purchase and the service received was very good. I had some initial concerns hence 4 stars as opposed to 5, and i will highlight those hear to help other people gain confidence in making a purchase. So, points of concern, the link to the contact page does not seem to work, the Oldham (UK) distribution contact phone number does not work (I think this stems from some negative press that goes back to previous knife sales promotions, and the overly panicking UK press causing a lot of problems hyping up hysteria), so i can see why the phone number etc., is currently hard to obtain. Anyway, back to the purchase, i made my initial purchase on the 5th October, noticed the bank transaction was about 3 days later and was in EU's to the Spain based shop. I was concerned about tracking the package and Pedro and eventually Jorge were very helpful and reassured me that everything was o.k, and kindly gave me some tracking information (Which is not normally given due to security of the package). I have received my package this morning 17th October, all fine, no problems. I think that maybe the website could have some updates applied to it that would help people to understand why there could be delays in the processing and dispatch times. Over all though i am happy with my purchase and feel confident about making future purchases and would recommend the company to other people, with the above points made clear to them.

October 17, 2019
Unprompted review
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Reply from Hunters Knives

Dear Mark

Much appreciated your review and rest assured we have taken your suggestions and hopefully improve,

Thanks for your most refreshing honesty

Hope to have you back soon

Regards
Admin

Rated 5 out of 5 stars

Great service, professional website

I recently purchased some outdoor equipment from hunters knives, after spending a few hours looking around for a good deal. The hunters knives website was slick and they had the best selection I could find - a great experience

September 27, 2019
Unprompted review
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Reply from Hunters Knives

Dear Customer,

We are pleased you have enjoyed your experience with us and you like your purchase,

Kind regards
Admin

Rated 5 out of 5 stars

Kershaw to UK

Ordered a Kershaw from the website on a Saturday night and it arrived the following week. Delighted with knife and service, the communication from Pedro Ramos was excellent.

September 24, 2019
Unprompted review
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Reply from Hunters Knives

Dear Gary,

We are very pleased that you have liked your item and the service provided by Pedro

Hope to see you back soon

Kind regards
Admin

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