Hunters Knives Reviews 

Ordered on the 8th of July got it on the 23rd July can fault them very happy will order again

Hello everyone,
So basically I’m now concerned about my order, which is topping over £300,
I made it around 10 days ago, and so far only received a confirmation of my order,
My email inquiry hasn’t been answered, so as the phone numbers don’t work, so I can’t contact anyone.
I’m currently thinking of recalling my order through my credit card provider,

So far, quite a bad experience, considering that I’ve placed quite a big order.

Please help, I want my knives, don’t really wish to cancel the order, but what option is left...?

Update: It's 7th of September, 2 months since I've placed my order, I have currently received only 1 knife, out of 4 ordered, and another knife as a present (which is nice but I didn't ask for it in the first instance). Customer support is polite, but they didn't get back to me since my last query for about 2 weeks now). I don't know how to resolve this issue anymore.

Having seen that Hunter Knives bothers responding to people, I decided to take a chance and placed an order.
The web site worked well (I wish there was a favorites / save list which would save searching for an item every time when trying to narrow down the choices)
Within a few days the order arrived, good product and as described.

So I placed another order for a dearer knife and guess what..... it arrived on time and was perfect.

My only moan is that for security reasons the email confirming dispatch does not automatically contain the tracking number... but I do understand why this done, and I suppose if one asked then it could be supplied.

As soon as I have saved up for another purchase I have no hesitation in ordering again.

Worst customer service ever and simply looking to rob you with no intention os sending anything you buy or give any refund. Sent many emails chasing for updates, very occasionally get one back but with no updates on order other than it’s on hold waiting for my age verification, sent this twice to them and I know they received it as they used one of the sent emails to reply to me asking for it again!! just save your effort and time and don’t bother with them, clearly not a legitimate company as they don’t provide a real address they are based at, don’t provide a telephone number you can call them on, never respond to messenger and at best occasionally respond to an email, but only with delaying tactics to keep your money

placed order here and item arrived within the time stated. unfortunately there was damage on this. sent mail to describe the item and was told a replacement would be sent out.
got replacement item today and very pleased with the product,
Pedro went above and beyond what some places would do. he made sure this item was sorted and posted within a week (maybe a little longer but item was on back order) every email i sent was responded to straight away or at the latest the following day. (this is understandable as it must be very busy during this pandemic)
all i can say to people reading some of the bad reviews on here is do not let it put you off ordering, if you see something on the site you like then order it. i know from my orders that any problems will be sorted as soon as possible. read terms and conditions and follow the steps, then everything will be ok.
maybe the contact number is not working at the moment but the email address at sales is working and pedro does reply and do everything he can to help.
i think maybe some people who do encounter any problems rush in to fast and put a bad review on here. all it takes is to be polite, explane the problem and follow the steps req and i promise pedro will sort this out.
even though my first item had damage, pedro had a replacement sent out completely free and i did not even have to post the damaged item back.
great service, great sales department.
i will be placing more orders from here and have the confidence knowing i will get the items i order. as i say do not let some of the bad reviews put you off. its a great place to order with a good selection of product.

I placed an order on 10/06/20. Unfortunately i did not received any
confirmation for my order, nor could I login on the website. No
telephone number are available (Page no longer in existence). I had response from Pedro Ramos(Sales Dept), he adviced me that he has changed my password and given me new login details. After trying the new password on several occasion, Still, I was unable to login. Email Pedro and told him that the login was pretty much impossible. Pedro insisted that i should be able to login and his words were “I would like to remind you that the only person on the earth that cannot login into there account”. Well, at that moment i felt i wanted a refund, thus, emailed him on 14/06/20 asking for refund. He answered me by asking me for my order number. I do not think he rightly understand my first email when i told him that i did not receive any email with respect to the order. On 16/06/20, he told me that he now has the order number and will process the refund and that it would take up to 14 days from the day he found the order number, despite asking for refund on 14/06/20. Last contact 29/06/20 (Not responding anymore). Today 30/06/20 - No email received, no refund received. The amount due is £52.94. Can anyone advice ?

I ordered from Hunters Knives and any queries I had were answered promptly by Pedro! I was advised when delivery would be and the item arrived within the time scale stated. I was very pleased with the Katana which looked exactly as was on their website.
Thanks for the excellent service.

Highly recommend using Hunters Knife service! Very helpful and responsive customer service. Also I'm very pleased with the product I received.
Thank you!
I will definitely use the website again!

*UPDATED*

ANOTHER UPDATE...(DAY 66)... (26/06/20)
No contact with the company in the last 16 days (from either side, I have lost all faith in the rest of my order ever arriving - PAUL/PEDRO - if you would like to update me on where my item is then that would be great but I wont hold my breath (you have my email - crossbowclown[at]gmail.com or my work email that you also have)

10/06/20 - **CORRECTION** It would appear that an (50%) item from my order was delivered last work to my work place while I was off, I now have the box (addressed from a completely different company *DNA Leisure* With no notes or paperwork saying it was from or sent on behalf of Hunters, with just as bad reviews on this site and unknown if associated with Hunters so I will not comment as I have had no direct contact or interactions with them) but only part of my order was in the box... so I still await the other half. (Lets hope its not another 50 days)

10/06/20 - 7 weeks 1 day - (50 Days!!) still no item and I have even given up Trying to contacting the company now As I seem to get a quicker response updating my review. Someone did try to call me on 05/06/20 but I was not able to answer and no message was left, I will however thank [Paul] for his efforts, The times I spoke to him on the phone he was always polite and as helpful as I guess he could be. However I’m £80 out of pocket and will now contact anyone that will listen in the effort to get my money back. - I would just advise buyers to be cautious before buying from this company - read the other reviews, I have no doubt that some of them are real reviews however this has been my experience - I have been honest - this is a genuine review from a very unhappy customer.

02/06/20 (PM) - Total of 42 Emails and 128 Calls (only 5 answered) No items and No refund!! [Now they won’t answer the phone or reply to my emails]

02/06/20 (AM) - Called again this morning, Paul answered the phone and as soon as I told him my name he hung up on me .... (recording available for anyone who would like to listen to it....) how rude.... great customer services ...

02/06/20 - Hunters claim to have contacted me regarding my review, this is another lie... if they had contacted me about my review I would have asked them about my order but as I called them 59 times yesterday and not once was the call answered... (happy to show my call log and emails to anyone that would like to see them....

(01/06/20) After being told on Friday that my items were out for delivery by the sales team they have still not arrived... this is now 5 weeks and 6 day.... this is not acceptable....

[(27/05/20) Called them again this week another week has passed (now 5 weeks since ordering) was told that it must be lost and that they would resend my item (with free gift as compensation) still nothing - Emailed yesterday

(26/05/20) was told it is being sent direct from the supplier in Oldham (which is also where the UK based warehouse is)] .... Back to 1 star!! very very disappointed in the whole experience (The only good thing about the whole thing was how friendly Paul was on the phone when I rang)... ((I APPRECIATE THE CURRENT WORD PANDEMIC BUT HAVE MANY OTHER IDENTICAL ITEMS FROM OTHER SELLERS THAT ARRIVED WITHIN DAYS SOME EVEN NEXT DAY))

[(18/05/20) Made contact with a very helpful guy at the Spain office (0034922583038) who has looked into this issue for me and advised that my item should arrive by Wednesday and is dispatched from the UK warehouse] gone to 3 stars.... (watch for update)....... ITEM DID NOT ARRIVE - REFUSED TO PROVIDE TRACKING INFORMATION SAYING ITS IN THERE TERMS NOT TO PROVIDE..

Placed an order on 21/04/40 and still not arrived, they have now stopped replying to my emails, refuse to give tracking info, lie saying they have been trying to email me and no refund either, uk telephone number not working.... thieves .... AVOID THIS COMPANY.......

The service was excellent staff are very helpful definitely use them again

Very good service and product, Pedro very helpful.

I’m very disappointed with Hunters, I ordered my product 7100015879 on the 15 April nothing came.
I then sent a tex, I got a reply by Pedro saying he was going to look into it.

A few days later I got an email saying a 2nd one was sent out 7100008551..after a week or so nothing came, so I contacted Pedro again, he replied saying they will
have to refund me...

So I agreed for a refund, says it takes up to 2 weeks, it’s been well over and I have contacted them, but I have no reply from them..
Don’t take the chance I read a few reviews and I’m not the first by the looks

I feel like I was scummed by this company..
I will speak with my bank and go from there..

Don’t take the chance with this company it’s such a shame but
you will save plenty headache.

The answer to your question yes, I’m 47 yes of age..
Don’t try and cover this my friend. Just refund me today if you a proper company, and I will let the people know that you have.

Just an update for you folks to let you know I have had no contact from Hunters, and still no refund.

I ordered on April 24th, order number 71000016196, still nothing has arrived,Covid 19 is no excuse as i have ordered and had delivered many items from other companies since then delivered by DHL, The Post Office, Parcel Force, Hermes, DHL and ArrowXL. Hunters Knives UK phone line is disconnected and the emails to sales at hunters-knives.co.uk bounce back undelivered.
Time to contact my credit card company and try to get a refund.

Reviewing first order, as there has been no reply to my emails from my order that hasn't arrived. No response here, either.
Nothing from them.
Money down the toilet.
Asked for tracking in April.
Nothing.

Tried to make a purchase, when asking where my order was 5 days later (I paid for Express delivery) the staff said I was being rude. Then requested a refund in 14days of my purchase otherwise i will be sueing for my money back. #7100016076 is my order number, I currently have 7 days to wait till I receive my refund. DO NOT BUY FROM THIS COMPANY. I will report back and see if I receive my refund or not on the 5th of May

Great products 100%. Took little time to get here but with the world in this pandemic thing its understandable. . Thanks

Simply Delighted with the service. There was a genuine issue with the delivery but Pedro was straight onto it, and they actually sent me another higher spec item to save me waiting whilst it was sorted.
Friendly people. Highly recommended.

Honest review, I thought that the items would arrive sooner than they did, and I read the reviews on Trustpilot which made me a bit worried that the items wouldn't arrive. So I emailed Hunters customer services department, and Pedro got back in contact with me, I found Pedro to be forthright and polite in all of his communications. The items arrived, and I'm very happy with all of my purchases. The best feedback I can provide is that I will purchase again from Hunters, and look forward to doing so.

Received a Really Good quality pair of machetes, one was very heavy and amazing quality, the other like taken from The Walking Dead, considering the circumstances it arrived very quickly. Only good words for this company so far, I understand times can be harsh right now, but this order came as if things were "normal".
Amazing quality. Thanks for your work.

I had my order delivered yesterday and I’m very happy with it. Very high quality and it’s a nice souvenir. Thanks