Hunters Knives Reviews 

2 stars ( now updated to 5) as had a good service on my 1st order in March. Although it was late which was understandable and have to say the products were top quality.

2nd order made 04/09 and no sign of it yet. Sent numerous emails and had one response from Sarah saying it had been posted 2weeks ago. Still nothing and no response to my further queries. Would really appreciate a resolve to this now. It has been 4 weeks!
Re: Your Order #7100017856

Update: So my order has arrived today, like others have said have faith. Could the commutation from Hunters be better, probably but these are challenging times.

Overall top quality products which DO arrive 👍

Jason

Hunters Knives: Order # 7100017811

31st August online purchase made 3 to 5 day delivery
Invoice Received.
Still awaiting my item despite being told in numerous emails variously...
No answer to first few emails. Then
Its been despatched from our Spanish depot;
It'll be with you next week;
We will send you a replacement;
It'll be with you by the end of the week, or maybe the week after.

Challenged them to provide a tracking number for the courier I paid for. No answer.

Challenged them to provide a refund. No answer.

I asked them to conclude our business ASAP either with a refund, or delivery or I will look to take further action, only to be told by them that they don't appreciate threats. That made me laugh, as if they can pretend to have any moral high ground in this.

Advice to would be customers - Look Elsewhere.

Update. No Item, no Refund. Correspondence has been ignored. I'd be embarrassed to be associated with this 'business' were I to be an employee. Instead of putting out fires on here, suggest you actually focus on delivering as promised.

Update. No refund, no item, no contract.

I have contacted both the European and UK Action Fraud teams, who deal with fraudulent online behaviour, about this company.

Update

Fine. Perhaps you should rather be glad to provide something approaching a service to those poor unfortunates that have given you hard earned money.

Frankly you're a disgrace. REFUND/ DELIVERY. Two simple words you consistently fail to understand.

You fail to answer customer queries via your "customer sales" email address. You fail to deliver, you fail to adhere to your own terms and conditions. You're all over Trust Pilot though, it's the only place I get a response. You are trying to squeeze the next order for your sham of a company.

And to quote directly from your own website...

"About Us

Hunters Knives is an online store based in Spain with EU fulfilment centres, our online retail outlets are committed to our 'Best Practice Guidelines' to ensure secure online ordering and our ongoing pledge for total customer satisfaction"

You fail on every level. Look in the mirror and ask yourself, hmm could we as a company be doing a little bit better...? But no, you are doing exactly as you intended.

AVOID THESE SCAMMERS!
Order number #700016537. Wasn't able to get my partner a birthday present until well over a month late because of this scammer.
Placed order 15/5/20 for Hiro Nakamura replica sword, advertised 3-5 delivery. Nothing shows up, so I allowed time for Covid-related delays, then on the 28th May called them. Manchester number doesn't work, number is fake or cut off. I had to look in shop reviews on Google for a contact number, which is when I realised this seller has a habit of taking people's money and sending them nothing. Spanish number provided by another scammed buyer works 0034-956-270-506. They claim item is out of stock and claim they issue a refund. Like others have experienced, they accuse me of being abusive on the phone in refund email, after they put the phone down on me for pointing out that the Contact Us (NOT the About Us, where most people talk about the history or ethos of their business but apparently that's where Hunters Knives puts their contact details) section of their website is error 404. Whatever, if trying to help a small business remain contactable and therefore in business is abusive, then I'm abusive. 4th June, the day after my partner's birthday, still no refund, emailed, assured via email by Pedro it'll be with me within 14 days. 15th June no refund, emailed, Pedro assures it'll be with me that week. 22nd June, no refund, emailed, no reply. 24th June, emailed, no reply.
Got refunded through my bank eventually, didn't realise they (Barclays) refund scam debitcard purchases before, so you other scammed buyers might want to give it a try. If enough of us report the transaction as fraudulent, eventually the banks will block the transactions before they go through and this little scam will come to an end for a while until they can open a new bank account.
I also reported them to trading standards via the Citizens Advice Bureau website, it's only a quick form (<2 minutes) for anyone else who wants to follow suite.
If you've got the time on your hands, and let's face it during the age of covid who doesn't, you can also look these scammers up on Facebook, where they have three different pages (how dodgy!) and report them as scam sites to Facebook too.
Like many others, I have to budget carefully. Like I say, I wasn't able to get my partner a birthday present for over a month because of this scam. Would hate for anyone else to experience the same, hence all the reporting and creating a TrustPilot account. I never did get a reply from those emails either ...

Ordered a pistol crossbow four months ago and never received it. Emailed them several times (first email was sent two weeks after purchase) and they finally replied after three months and never offered me a refund or replacement. Six weeks later and still no reply. Terrible company. Avoid!

Re order No #7100012886, placed on 11 April 2019.

I have been contacted by Hunters Knives via Trustpilot for further information regarding my review.

They require my Name, address, order number and email address.
They already have ALL the the above details. Which can be seen by my previous reviews and there untruthful replies.

What I havn't got is the item I ordered, or a refund of £57.94 or a tracking number.

When you reply to this with your usual BS please publish the name of the courier you say you used and the tracking number...... it will be on the email you claimed to have sent to me !

Well, I eat my words. I should not have judged so soon and should not have listened to all the negative reviews. My items arrived in around a week. Excellently packaged and exactly as described. I am sorry all at Hunters. Prospective buyers - forget the haters. I personally vouch for Hunters Knives.

These people seem to be a scam. Ordered an item on 2 August 2020. No sign of the item arriving. Emailed the compant who replied that I would receive my order by the end of that week. No delivery. Asked for an update or refund. Company said that item had been dispatched and asked me to confirm delivery address, which I did. No word from them since despite another request for an update.
Avoid this company. they are either a scam or just crap.

Update
Order Number 7100017535

Update
Thank you for your confirmation that you have not replied to my email.
I note that you have published my name. Is this an indication of your approach to giving out your customers personal details?

Update
I did email and you have not replied. At least this thread is giving a view of your customer service.
I look forward to receiving my item or a refund. I trust I will know which once you reply to my email.

Update
Well Hunters Knives complained about my review and had it removed whilst Trustpilot investigated. Anyway my review has been reinstated as I am a genuine customer of Hunters Knives.
I am still waiting for a reply to my email to Hunters Knives in respect of either receiving my item or receiving a refund. I will not hold my breath.

This company took my money in March and has not sent the second item I paid for. There is no working phone number. Multiple polite emails have been ignored and only when I began a Small Claims Court process did I finally receive a reply, which was scornful in tone and informed me that as they are HQd in Spain the UK Small Claims court would have a "jurisdiction problem." They refuse to send me the item I've paid for and have basically just stolen my money.

UPDATE IN RESPONSE TO THE INCORRECT REPLY BELOW.

The company shipped one of the two items I paid for back in March. The second was never shipped. They have refused to refund, they still have my money, they have not sent me the second item and have ignored my request for a UK address to take up with Small Claims Court. I have provided documented evidence of all communication including their own acknowledgement that they have not sent me the item. Avoid.

Very pleased with my knife,was a little late due to covid .but when I contacted them it arrived 2 days later!... I would use this company again

Jesus where do I start with these absolute crooks!! I urge you and hope people read these reviews before spending their hard earned money with these people, I wish I had done!
These people literally just take your money and do not send your item out, it’s bizarre, they emailed me to say dispatched and it’s never ever arrived, I confirmed my address with them and still nothing, I have emailed them god knows how many times and still I have never received my order despite them actually acknowledging the fact I have never received anything. This has gone on for well over a month if not more, I don’t think they even care and have just happily taken my money. I’d love to just sit back and take peoples money and not provide a service. By the looks of it after reading reviews elsewhere this is a pretty standard procedure with this company. Trust me when I say “AVOID THIS COMPANY” do not make the same mistake I did!!
I will be putting this review elsewhere to warn others as this kind of business if you can call it that needs shutting down, they are pretty much as good as thieves

Placed an order and was told part of it was on back order. In good faith ordered from them again. Was told that 1 item was out of stock and another was on back order. Requested a refund for out of stock and was happy to wait for back orders.
Now been waiting 14 months for the orders and refund. Have repeatedly contacted the company and I am always told they are on the way and will be with me next week.
Currently trying to get my money back but struggling.

DO NOT SHOP HERE. Got a refund from VISA anti-fraud team. Says it all.

DO NOT USE THIS COMPANY.

This company is nothing short of a complete scam. The other reviews on this site may reflect this.

I ordered 2 items weeks ago with a stated UK delivery of 3-5 days. I still have not received my order. I have sent numerous emails now to their 'sales' and 'customer service' team - Where I got only one reply, stating that they will contact the warehouse in regards to tracking and get back to me - they never did.

I'm now in the process of contacting the authorities over this. It seems like I am not the only one that has not received their orders and have lost money.

This is my second purchase from Hunters knives and it went through fine. I received the emails of my purchase and payment transaction but after waiting a couple of days I still didn't receive a item dispatch email so just to check on the process and progress of my purchase I contacted Pedro to inquire. Sarah Hopkins from the Sales Department replied back to me the following morning letting me know that my purchase will be with me by the weekend and lo and behold it arrived on the Saturday morning packed well, undamaged and in perfect condition. Thank you Pedro and Sarah at Hunters Knives, I highly recommend them. I'm ready for my third purchase.

Avatar BlueChild.

I ordered 2 knife s combat tactical and wrapper River boot knife boot knife shown up but would ov expected over one two at same time tactical combat knife never turned up thort I'd give them a chance as seen so meny bad reviews order number 7100017348 and order 7100017348 best part about it was going to be long turm customer hade loads ov knifes in mind to buy y they let them self s do own never no god some answer ING to do when I go Spain next year i will be havein a visit no matter what the cost prisibull scam unless u prove over wise and give me my tactical combat knife I kindly payed for if not u should be took off the internet so no one elts can be heart broken by lack ov trust have good day 👹👹

Placed my order, waited longer than the stated delivery time so i emailed them and received an automatic reply. I then did what everyone does and started reading the reviews on here and elsewhere and thought 'ok I'd just lost £50..
But before I jumped on here to slag them off, I waited.. and re-sent my initial polite email, i then got a lovely reply from Luisa, who apologised profusely and explained that like all businesses at the moment they were experiencing problems. She promised that my order would be resent and a week later it arrived.
Yes i waited a fair bit longer than they state on their website but with a polite email and a bit of patience I received my order and im very happy with it.

This seems to be the only way of getting a response from this company based on other reviews. I have yet to receive over half the order I placed. I received throwing axes and knives but not the targets or crossbow and accessories I ordered. Nearly two months since the order was first placed. I have emailed several times and no answer received other than their standard automated one. I am not happy with this and want my money back.

If someone from the company deems me worthy of a response on here the order number was 7100016840.

I am starting to think that this company is fraudulent, only delivering the cheapest items of an order in an attempt to hide this!!

DO NOT WASTE YOUR MONEY you will not even get an answer to your emails. Very very disappointed customer here!!

UPDATE:

When messaging them on Facebook I was told that the person I was speaking to only manages their social media and couldn’t help. Also that ‘leaving a review’ was not helpful as it was the same person that dealt with reviews! Then got an email from Trust Pilot informing me that Hunter’s Knives does not recognise me as a customer!! What a joke!!

UPDATE

IN THE HOPE THAT THE PERSON WHO REPLIED TO THIS REVIEW READS THIS.

I would prefer to be able to communicate with you via email but as you don’t respond to them this is the only way. As stated in the emails and above review I received only the axes and knives. The paperwork in said package said that this was the first of TWO deliveries and only had the axes and the knives on the invoice paperwork. Hence the delay, I was giving the benefit of the doubt for delays due to the pandemic. If you would reply to my emails I would be greatful. No crossbow pistol, no bolts, no extra string, no target, no additional targets. You may help me by first answering my email, and secondly posting me the missing items. I am sure if you look in your records it will say that I did indeed purchase these items and that they were not sent to me. If they were then they have been lost in transit (again giving benefit of the doubt).

UPDATE

Having finally found a working phone number which I had to search through many negative reviews to find I was told that I had been emailed. I have not. When I challenged them stating that if I had been replied to why would I be sending upwards of three emails to them a day the told me they were simply ignoring my emails and then hung up on me.

Finally got an email from them saying the phone ‘cut off’ but when you clearly hear the person on the other end staying ‘oh whatever’ and then the phone line going dead. That is not a cut off call it is a hang up.

DO NOT DEAL WITH THIS COMPANY.

UPDATE

FAO Hunters Knives. I asked 20 times via email for a phone number, and via your Facebook page. As for the one on your about us page. It doesn’t work, ‘number not recognised’ I had to call 00 34 922 583 038 as the only way to contact. Here is the number for you just in case someone asks you for it so you have it. I really appreciate that you didn’t answer my other issues, such as been ignored and hung up on. Bravo ten out of ten for customer service (in case you can’t tell this is sarcasm).

I received my order of 3 knives and I’m very happy with them. The reason that I give 4 stars instead of 5 is because of the poor communication from the store/not replying to my email questions about my order.
Also, although the website is a ‘co.uk’ they are based in Spain.
However, the knives are good quality, I recommend them.

Ordered 6 knives 24/4/20.

7/5/20 4 arrived after 14 days. One was damaged with an obvious forging flaw

Pedro assured me others were on way and to send the damaged one back. Posted on 8th by recorded delivery

29/5/20 returned knife signed for by them after sitting in Spanish postal system for weeks. Still no sign of other knives. As its obvious I'm not receiving the 2 missing knifes I ask for my money back on the 3 knives and the return postage (as per EU law). No reply

9th June, Chase email asking for knives or money. No Reply

23rd June. Another chase email asking for knives or money. No reply

11th July asking one last time before I get chargeback and leave negative reviews,

13th July Reply from Sarah in Sales asking me for a brief on the issue. Replied with email chain and summary. No Reply

27th July, chased Sarah. No reply

So, at this time I am over £100 out of pocket, the company has lied in writing when they did bother to reply and has ignored almost all correspondence

Legal action is being started shortly after this review

Spanish OMIC now informed and UK Trading Standards notified

So Hunters Knives reply by showing the original delivery that was missing 2 knives and contained a damaged knife. Just shows they didn't read the email correspondence. Where are the missing 3 knives you owe me or the refund I have asked for?

I did politely and immediately notify you that the original parcel was short 2 knives and had a damaged knife. You stated that you knew this and the missing knives were on their way in a second parcel. Do you want me to publish your email stating this? also I have a signed delivery receipt where I sent back the broken knife, which you still havnt dealt with

delivery was in 7 working days which isn’t bad at all. They have a good range and stock a lot of rare and exotic knives. I will definitely be ordering from them again in future. I love my new knife.