Hunters Knives Reviews 

Ordered from hunters on the 30 Oct still not arrived have emailed them and no reply
stay clear will now try contact my bank to get the money back that way the fact they don't even reply to your email is terrible

Dear hunters knives,

I am still waiting for my refund.

This has been over 2 months now and I am genuinely concerned. I have emailed you several times but communication has stopped (hence why I am writing on here)

Please can I have my refund. This has been too long now.
Regards,
Mike smith

So at first I was skeptical with all the negative reviews I had a read through the reviews and felt like my knifes would never come however they are genuine yes I admit there order time is slow but we’re in a pandemic so just be patient and it will be with you there is 1 thing that did let this site down there customer service at first was kinda rude however it may have been me messaging eagerly worried about my order but after apologising I was spoken to politely and even was able to track my order now my order is here I’m a very happy customer

Kind regards to hunters knives

My experience is sadly similar to the many reviews below. I ordered a gift on 17/10/2020 and needless to say, it didn't arrive in the promised 3-5 working days. It was only shipped more than 3 weeks later after multiple e-mails to the sales department. I got it on 14/11/2020.

The order was listed as shipped from the UK, in the end it came from Seville, Spain. I'm relieved that I actually received it after a month and didn't end up with my order missing. The product itself is top-notch, well-packaged, exactly as advertised on the website.

However, after a week of my online purchase through their website, unknown transactions started showing up on my bank statement. I had to freeze my card and get a new one.
As another customer had mentioned that his card details were defrauded, I was almost certain it must have been Hunter's Knives website that's insecure. I'd warn anyone who plans to place an order with them, to use a card that they don't mind renewing and having no money for safety purposes.
I'm not saying it's Hunter's Knives' fault but if there's multiple customers with their card details leaked, they should look into securing their website.

Luckily, Barclays refunded me all fraudulent transactions in 24hours and started an investigation. I also pointed out that apparently, Hunter's Knives is failing to send items to their customers and asked for advice on what to do. They said they would refund me in case my order is not received by a certain time.

It was only I e-mailed the sales department about getting a refund through my bank that my order was shipped. I'd like to mention that in one of the e-mails from Sarah, she said my order had been dispatched roughly after 10 days, and I also got a shipment notification a few days later. My order clearly wasn't shipped till weeks later.

Anyway, stay away from this website and company. Lies about delivery times, lies about tracking and shipment, possibly leaking your card details!

Absolutely terrible company highly recommend no one uses them. I placed an order which was then cancelled I was told I would get a refund within 14 day it’s been 5 weeks now and still no refund also have sent numerous emails with no response. Trading standards will be notified they Have basically stolen from me as far as I’m concerned.

I owe this company an apology. I made an order for a copy of the walking dead katana the live blade version for a gift. After reading all of the negative comments on here (Trust Pilot) I start to worry. So anyway I sent a few emails and at one point i asked for a refund. But the point is i received my item today and what can I say but sorry for the emails that i sent to (Hunters Knives). The item is of good quality and arrived well packaged and the katana is quite nice well pleased. So I am not saying that people on here are liars but I am saying that my emails were answered and from me placing the order I have only waited about two weeks... Hunters Knives Thanks... Mick UK.

Put in a order on the 18/10/20 and got my item today, Excellent Quality and good packaging, l'm a Happy Customer,5-🌟🌟🌟🌟🌟's.🤓👍

Avoid this company at all costs its nothing short of online theft.

I placed my order in May or June, don't remember exact date.

In short, many months have passed since then and I haven't been refunded when I decided so after I didn't get my knife.
Then I contacted European anti-fraud office (OLAF) and reported this site.
After a month or so I suddenly recieved my tomahawk.

Thank you for the axe but I don't think I'll come back to shop at your site again. To be honest if I purchase something, the whole "hell" starts again.
Cheers.

Have ordered from this site a few times in the last 12 months. Takes ages for anything to turn up well past 3-5 working days more like weeks. My last order i was sent the wrong knife, i emailed about an exchange, was told to keep the knife and they will send the correct 1. That was 3rd of sep. I Emailed to find out what was happing, got a crappy reply from sales department after i said about trading standrds. They are extremely Rude and unprofessional.

Sadly my story is very similar to many here, ordered an item, no sign of delivery in over 6 weeks communication is very dificult untill you mention contacting card company, promised refund but no sign.
Going to card company now as my last resort, should have looked at these reveiws before.

Edit
Oh dear how forgetful of you
Order # 7100017958
Seems you knew me well enough to debit my card within a very short time.

Edit 24/10/20
Still no sign of my promised refund, even though you now know who I am.

Edit
So
09/12/2020, Card company refunded my payment, no attempt by HK to ship the lamp or to refund my money.
There are many names for people who take money and make no attempt to supply the promised goods, so you can chose your own.
But if you dont want to be sitting here in a few weeks writing another sad story and wondering if you will get your money back I sugest you find an honest suplier and buy from them.

This company refuses to answer emails and messages. Wont send out product that I paid for along with paying delivery and refuses any contact. Obviously a scam and just thieves

I ordered a cross bow from this site 3 months ago I still have not received my order. They did not ask for proof of age then 4 weeks later I emailed and they asked for proof of age and said that is why the order did not arrive.
I sent proof of age by return which they acknowledged by email return same day and said the order will now be sent.
The order has not arrived, I have emailed repeatedly with not response.
Do Not Buy From This WebSite it is a Fraudulent website they take your money and your order never arrives.
I have asked for a refund guess what no reply and no refund.
Read the reviews don’t be conned like the people reviewing them on Trustpilot.

Admittedly, my order took a very long time to arrive but to be fair we are in the middle of a global pandemic. I sent two emails to chase the order and both were replied to very promptly. I am shocked to see others question the honesty of this company. As I say, it did take a long time for the item to arrive but I have got it and I am very pleased with it. Perhaps Hunters should edit their website to manage expectations better. Overall I WOULD use this company again because they deliver some very hard to obtain items.

Still awaiting my knife ordered april 5th still no response taken the money 5 month on no product disgusting service ! steer clear

Purchased 2 knives over a year ago only ever received one, never got a refund after repeated emails, this cimpany as others have stated is very poor and no customer service

I have placed an order with this company July time and still haven’t received my order.. after contacting them they said I was calling them a thief which I never did.. I have asked for a re fund and they won’t give me one. I also showed them proof of buying a product ..

If you are looking at reviews before you buy from hunters knives, I strongly suggest you read my review of my purchase experience with Hunters Knives

Hunters Knives, if you say I've not got my facts right, then provide Trustpilot with your evidence and get this review removed. If this review remains up then surely my review is honest as Trustpilot would have removed it otherwise. 08/10/2020

Ordered and paid for a knife in early July from Hunter knives. Nothing had arrived by end of July, i then requested a refund from hunters knives, they agreed. However no refund received from Hunters knives.
Last of the few emails (customer service is rude and unproffessional) from hunters knives said, the refund going is back on my card as we speak. That was in September. So now we are in October, No refund forth coming so I contacted BARCLAYS BANK ANTI FRAUD Dept. As they had previously hightlighted this transaction. They considered the transaction to be FRAUDULENT and recovered my money straight away. Barclays Bank had contacted me in late July informing me that my CARD DETAILS had been hacked, they appeared in AMERICA, as someone had tried to access my card from there. Funny that the only time I used that card online was to buy the knife from Hunters knive? Is Hunters knives website NOT SECURE? On that same phone call Barclays also queried the hunters knives transaction. Read into that what you will
My advice is read all the reviews, as they have common thread. Do not trust the good reviews as I believe them to be made up.
I strongly urge all potenical customers to AVIOD this FRAUDULENT Company.
And, hunters knives, for your 4th time of asking you have my order number and details send again to you for the 4th time. Sounds familiar anyone?

Dear Hunter knives.
Bring it on.
Why would Barclays Bank Anti Fraud Dept recover my money if it was not FRAUD? They would have looked at our transaction first then check to see that I had not received any refund from you before acting
It speaks volumes that Barclays paid me out straight away.
Receiving money for goods or services advertised and not by providing goods or services and keeping said payment is FRAUD.
Much more chance of them coming after you than me.
What did you say, when another customer threaten to sue you? You said, good luck as we are in another country
Bring it on.
Oh, I see you've removed your threatening email, and put a different one up. Lol.

Dear hunters knives.
Please show me transaction of refund and you never asked for my son's age
You make it up as you go along.
As previously stated in an earlier review, I attempted to buy a knife from you for my son's 19th Birthday. In UK law he can buy one himself. He is a 6 foot tall 14 stone, karate black belt, rugby player, some kid lol.
Barclays would not have recovered my money from you if they had seen you had refunded me.
Please carry on this message exchange as I couldn't make this up

Dear hunters knives.
Is that the best you can do? No conspiracy theory, lol. I just wanted my money back. Anyone is free to read all emails concerning my dealings with hunters knives upon request.
You first said, the knife was sent by courier, you then said knife not sent as buying for an under age person and now you are saying there were tracking details, and then you finish your email saying YOU DID NOT SEND IT lol really. Do you know liars need good memories?
If anyone wishes to check this, please read hunter knives replies to my earlier reviews.
ALL the reviews on here seem to follow a constant thread, money paid but no goods received and then lots of absolute lies from hunters knives left as replies to customers reviews.
I really think it's you that looks silly.

Throwing knife broke almost straight away. They promised to replace but nothing arrived and no responses to my follow up emails,
Update - I've seen their response in which they have ignored the fact that they said that they would replace the knife in this instance!
See copy of email below aa proof :
From: Hunters Knives Sales Dept.
Sent: 09 April 2020 18:43
To: Nigel Spiers
Subject: Re: Broken Knife
Dear Nigel

Sorry to hear about this, this might be a one of as we have been selling these knives for years and never ever one has been sent back or complaints, this is why we will find it difficult to convince the supplier it is a manufacturing issue.

Blades do not have guarantees I hope you understand and appreciate that it is very difficult to determine if it was thrown correctly and snapped in the middle like that can only show that the blade was smacked on the side. If the point snapped it would of been easier for us to assume that the item snapped upon correct throwing..

We cannot take the item back as it was sent in good condition but we will ask the supplier if we can send you a new one to replace it out of gesture of good will

I hope that satisfies the situation

Thanks and keep safe

Kind Regards
Pedro Ramos - Sales Dept.

EDIT: Hunters have replied saying that a refund within 14 days means 14 WORKING days. That is not what their T & Cs state, and even if it were so, they are STILL OUTSIDE THIS TIMEFRAME.

On with the review...
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After the by now familiar-to-all lack of communication from these charlatans, I emailed demanding a refund of #7100017521. I add the order number here because as we can all see, Hunters love to say "we don't know you, you're not our customer, stop causing trouble."

Anyway, I tried to be polite, but that gets you nowhere. These people have over 250 pounds of my money and are refusing to return it.

-------------------------------------------------------
Fri, Aug 28, 8:09 AM
to me

Dear Ashley

The order is going through sir, the only delay was the age verification and now that was provided so everything is going through fine

Kind Regards
Sarah Hopkins - Sales Dept.
-----------------------------------------------

On the 15th of September I requested to cancel the order. I received no reply. Therefore on the 22nd of September I sent the following:

"I have not received a reply from yourselves regarding this order, which must be cancelled. As I placed the order on the 1st of August I am dismayed at the lack of communication from your company as the status.

Please acknowledge this email and provide details of when you will return my money. Failure to do so will leave me no option but to report this transaction as fraudulent.

Regards. "

The absolute brass neck of these people is on show below.

Tue, Sep 22, 12:04 PM

Dear Ashley

Really no need for the last paragraph of your email.

Your order will be cancelled and refunded within the t&c time frame

------------------------------

The T & C Time frame states "Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation."

Still waiting, Hunters. Still waiting.