Hunters Knives Reviews 

I ordered a knife from hunter knives back in November... It's now almost February & I've still have no knife. I've emailed them on several occasions, they've ignored some & they have outright lied to me at least twice! I've even had abusive & threatening emails from them! Their customer service is completely incompetent!! Do yourselves a favour & avoid this company at all costs! I'm still trying to get my money back & as a collector of knives, I've ordered from several companies & have never had a problem until I used hunters knives

Managed to get my Credit Card supplier to refund my payment due to their failure to provide the product ordered or process a refund when requested.

That’s the end of my saga.

Hunters Knives, I truly hope you go out of business and stop failing your customers.

Your customer service is truly terrible.

Order Number 7100018258

No reply to my email requests requesting my refund. Your time is up I’m afraid Hunters Knives. I’ll be reporting you to MasterCard as a fraudulent transaction.

You’ve failed to perform the most basic of actions. Replying to emails and processing refunds. I’ve cut you some slack due to Covid. Enough is enough.

UPDATE

Barclays fraud have refunded my card. Also had to have a new debit card issued a few weeks after sending these scammers money as Barclays fraud department picked up on potential fraudulent usage.

Really wish I had read the reviews before hand. Ordered a knife on the 22/12/2020. The knife is made in Sheffield and clearly states on the description that it is UK DISPATCHED with a delivery of 2-5 days. I paid extra for express delivery and so it should have arrived in 72 hours.

I received no confirmation email or order number....the only way I knew the transaction was complete was by seeing that the money had been taken from my account.

Because of the Christmas period I was lenient on delivery and didn’t push the matter. Emailed a week ago and received no reply. Emailed again and have been talking to a lady called Luisa who has been blunt and rude in her short email correspondence. I was sent a link for tracking which, without knowing my order number is pretty useless....for all I know it’s not even my order. In fact there’s no need for anything to be sent from Spain as it’s UK dispatch and sent via Royal Mail according to their website?! She completely ignored this point when I mentioned it.

They are blaming brexit for a delay and she has told me rather rudely that ALL knives are sent from Spain and all crossbows from the UK.....completely ignoring the fact this contradicts EVERYTHING their website says. No apology, no information, no clarification......instead I am apparently creating a ‘conspiracy’ about them.

I asked for a refund which has been ignored and have now asked again....I will be amazed if one every materialises.

Placed two orders months ago they said it would be 3 weeks for delivery nothing in two months emailed them again at start of November they said it would be here by the end of the week still had nothing emailed them several times after and finally got a reply in December saying they delivered it in July I asked for the tracking of it which never came and havnt had any reply from them since

Reply from Hunters Knives
2 hours ago
Dear Gary

your postage option was international economy to Ireland so there for it is not a tracked option.

This order was fulfilled back in the day, months ago

Kind regards
Admin

This is not true I never received anything not even the name of the currier to follow up on delivery and they where only 1 option for delivery use don't reply to my emails plus if it was delivered why did use say on the only 1 email use replied with that it would be here by the end of the week now use are sayin it was delivered when order was placed I've the email to prove, use must have some evidence of the delivery if it was sent as far as I see from the reviews its something use are good at use havnt even the decency to reply to my emails but use where good enough to take the payment

Use have my email address provid me with the evidence that it was sent and name the company use posted it with going by the comments on here use are just a disaster of a company how come use can reply to this but not my emails or Facebook messages is this just for show

24 hours later still no reply to my emails and no evidence that the orders where sent nearly £400 out and all they say it was sent but nothing to prove it atleast reply to my emails

I ordered something on the December 4th order no #7100018744 and told it would be delivered in 2 weeks. Since then I emailed and was told it would be the following week. Since then nothing. I’ve sent at least 4 emails and they’ve all been ignored and my order is still on “processing”. This was supposed to be a Christmas gift for my brother and that’s ruined. I’ve not been rude in any emails and I’ve been patient because of covid but this really is disappointing.

Some of emails were sent before the break for Xmas and as of today 5/01/2021 I still haven’t had a response to any of those emails.

I purchased the Zombie Head from Hunters Knives on the 26th of November. No confirmation email of my purchase and then no responses to my numerous emails over the last few weeks asking about my purchase. I think this company is a fraud and the fact that my card details were used to make other fraudulent purchases a few days later, makes me think I was scammed (no proof, but I can put two and two together). Don’t take the chance and purchase from this company.

UPDATE 2 Spent 20 mins on with trading standards who are looking into this company if anyone else has been left high and dry like me then please call them on 0808 223 11333 - they want to hear from you !

UPDATE , have asked for a refund 3 times now over 3 months and they said they would but of course have not , this company is a serious joke , trading standards should shut these people down

This company is actually a scam , there are so many people on the review pages i have visited that have never got their product they purchased !! DO NOT BUY ANYTHING from them you will NOT get it and your money is gone, ask yourself this , why have they removed their contact page (try to go to it) they are just taking orders and keeping the money its shocking, all i will say is do some digging yourself and just look at their customer service reviews on pages like this - DISGUSTING COMPANY SHOULD BE LOCKED UP *** THE REPLY ** i have sent you my order number via trustpilots reply service just like i have 15 times since i ordered my item , why dont you just reply instead of ignoring and taking peoples money then no response ? By replying with smarmy comments to everyone that complains dont you see you make yourself look even worse? if only you replied in the first place none of these review sites would be plastered with bad comments , i find it odd you take time to reply to these but not your normal emails which would have solved all this , its just odd?

Just to say recieved my outback 2 knife and I'm over the moon with it ! It's an amazing knife and razor sharp , delivery took a few days longer due to covid and xmas only to be expected , but can't fault the service I recieved from from this company would definitely use them again cheers rob .

Flatout sketchy customer service. No email to confirm the process for age verification, order placed on the 9th, only getting a reply almost immediately to my email on the 16th but with no information.

Placed the order with what I thought would be plenty of time to process but things seem stuck for, from the look of things, a long while

Edit: First, it's bizarre to me that it's faster to get a reply here than it is a direct email. Second, nowhere in the terms or FAQs does it say where to send it to. You have two emails listed (not in the now nonexistent contact us link) sales@hunters-knives and customerservice@hunters-knives and neither of those have yielded any useful information. Or any real reply at all. I just want to move things along, or at least be directed to where I can and have had no real respond bar this one

Do NOT Buy Anything From this Company.

Hunter Knives are unprofessional, rude, and may rip you off!!

I ordered a knife (that cost me 182 pounds UK), as a birthday gift for my cousin on 3 November 2020 (order number #71000183552).

When I placed the order I was told that it would be delivered in 8-12 days.

I emailed Hunter Knives on 18 November 2020 to inquire about my order. I was told that when I placed my order the knife was on 'back order' and would not be in stock in about 14 days.

Nowhere in the documentation that I have from Hunter Knives does it say that the knife was on 'back order.'

Also, on 18 November 2020, Hunter Knives asked me if I wanted to expedite delivery by paying more money for the item to be expressed posted. I replied, stating that I would like to do that, and asked for information on how I could go about arranging express postage - but I received NO reply.

On 4 December 2020, 16 days after being told on 28 November 2020 that my order (#7100017225) would be delivered in about 14 days, I sent Hunter Knives an email requesting an update about my order. Hunter Knives did NOT reply to that email.

On 9 December 2020, I sent Hunter Knives another email requesting an update regarding my order. Again, Hunter Knives did NOT reply to that email.

On 16 December 2020, I sent yet another email to Hunter Knives requesting an update regarding my order. Again, Hunter Knives did NOT reply to that email.

The amount of customer complaints made against Hunter Knives on this website is disturbing, and Hunter Knives' responses to most of those complaints are offensive - just read Hunter Knives' responses to legitimate customer complaints that appear on this website.

For example, in response to a complaint made 6 days ago (regarding order #7100017225) about a knife that was purchased but never delivered, Hunter Knives replied "...Non the less if the item hasn´t arrived why make the complaint 6 months later?". What a disgraceful thing to say to a customer who Hunter Knives effectively 'ripped off' by not supplying them with an item that they purchased form Hunter Knives in good faith.

Hunter Knives needs to get their act together, replay to my (and other customer's) emails and complaints in a professional and timely manner.

Finally, regarding my order - fulfil your consumer contractual obligations and DELIVER THE KNIFE I ORDERED to the person and address that you agreed to post it to!

I await your unprofessional and rude response to this post! Reading your pathetic attempts to totally discharge any of Hunter Knives' responsibilities to legitimate customer complains on this website humours me!

________________________________________________

Dear Hunter Knives,

I note your response to my post about your company on this website.

Your response is inadequate, and possibly deceptive.

I have the following concerns:

1) You say that you delivered order #7100017225 "...back in November (2020).". However, in an email to me dated 28 November 2020, you said that the knife I ordered was still on 'back order' and that you would not receive it until about 12 December 2020. So, which of these statements is the truth? Did you deliver my order in November 2020, or did you have to wait for the item to arrive as a 'back order' on about 12 December 2020 before allegedly delivering it?

2) You say that you have a 'receipt of delivery,' which would no doubt prove that you received and delivered the knife, in accordance with my delivery instructions, 'back in November' (2020). But, since November 2020 I have directly sent Hunter Knives emails on 4 December, 9 December and 16 December 2020, inquiring about the delivery status of my order, and Hunter Knives has NOT responded to any of those emails. If Hunter Knives does actually have a 'receipt of delivery,' then why will you not respond to any of my emails and provide me with a copy of the alleged 'receipt of delivery,' as proof of the actual delivery?

3) I notice that Hunter Knives responded to my initial post on this website within hours of me placing it. If Hunter Knives can do that, then why can't Hunter Knives respond to any of the last 3 emails that I have directly send to Hunter Knives about this matter?

4) If Hunter Knives is in fact a legitimate business, then you would respond to the un-answered emails that I have sent directly to Hunter Knives, and provide me with evidence of the alleged delivery (the 'receipt of delivery' that you refer to on this website). Simply stating that you have a 'receipt of delivery' showing that you delivered my order 'back in November' means nothing - respond to my emails and provide me with real proof of delivery!

5) Hunter Knives should be professional and engage in business with me by responding to the emails that I directly send to Hunter Knives - not pingpong posts on this website!

I ordered 5 lamps 7th November and still got nothing just a stupid email that automatically gets send .to u a message saying they will gei t back to you but they don't. I have been asking for a refund for weeks and still just get a stupid automatic email with no answers . This company us worst I have dealt with .7th November till now 15th December and still waiting.
i see your reply but yet still no refund .if u was as quick answering emails as you are answering trust pilot you would not be getting so much negativity .STILL NO Refund and a week later still no refund.
ORDERED MY LAMPS 7TH NOVEMBER SPENT NEAR £700 AND I ASKED FOR A REFUND AND ITS NOW 30 DECEMBER 2020 . THIS IS THE MESSAGE I GET BACK FROM HUNTER KNIFES {
We open the office to answer people at 9.00am give us a chance to reply to your email before you continue with your tantrum and updating review, all though it doesn´t inspire us to assist you any quicker .....SOON BEEN WAITING FOR 2 MONTHS FOR A REFUND BLOODY RIGHT I SHOULD BE THROWING A TANTRUM .PEOPLE GO TO YOUR BANKS AND REPORT TO THEM THAT YOU HAVE NOT GOT WHAT YOU PAID FOR AND THEY WILL REFUND YOU AND INVESTIGATE THESE CROOKS

I orderd the tactical-machetes/j-v-adventure-falcran-tactical-kukri

I have been waiting patiently and it said it would 3-5 days and it is nearly one month since purchasing the product on the 25th November.

I wondered if any one else was having problems and came across this site and it appears so many honest good paying customers are having similar problems.

All one wants is to deal with a good company and receive the goods that they bought with their honest money.

After reading the various posts, I believe it is unlikely that I will receive my product or refund and now have the greater concern that more fraudulent funds may be removed from my wife's account, so now we have had to cancel her card and order another one. Of course this would not be directly related to this company, just coincidence.

I have also logged this with the European Fraud Office based on my experience to date and my concern. I will be happy to ammend and apologise if my concern is misappropriated.

Hopefully I am very wrong and the product will arrive or money refunded but I would not bet my life on it.

DO NOT BUY FROM THIS TERRIBLE COMPANY IMHO. BUYER BEWARE.

Please Hunter Knives do not post a poor reply and just apologise and deliver the product or refund. If you did your job properly you would not be getting bad reviews.

It is very sad really as I would have probably spent a few thousand pounds with your site.

Update 18.Dec.2020

Still NO PRODUCT ARRIVED. MORE PEOPLE BEING RIPPED OFF AND WEBSITE NOW DOWN AND DOES NOT RELOAD. as of 20. DEC the website now appears online again.

DO NOT BUY FROM THIS SITE assuming it even exists now.

THEY HAVE CLEARLY STOLEN MANY CUSTOMERS MONEY or at least many outstanding complaints. I have neither received my product or a refund so you decide if my money has been stolen or not!

EMERGENCY UPDATE:
20th December 2020:

MY WIFE'S ACCOUNT IS NOW UNDER ATTACK AND MONEY BEING STOLEN. THE BANK HAS CANCELLED ALL THE CURRENT WITHDRAWALS OF 2X £100.00 TRANSACTIONS AND SEVERAL SMALLER AMOUNTS. THE CARD IS NOW BLOCKED.

DO NOT TRUST THESE SITES AND OTHERS AS THEY BECOME BANKRUPT AND GLOBAL FINANCIAL COLLAPSE IS IMMINENT.

Of course this has nothing to do with this company just sheer coincidence!

Update 20 dec 2020 17:10.

Several other transactions made from my wife's account since and another call to bank required. Must be reaching about £600.00 plus not including the £143.00 for the knife i have NEVER received. Again nothing to do with this company, just sheer coincidence.

UPDATE 27th Dec.

Still no knife or refund. Happy to have refund now but do not expect either.

Card has been cancelled so not likely to receive this now so I expect my knife but that is unlikely now too.

Will log with bank to reclaim lost money.

Trust Pilot upheld my review after hunter knives complained and I gave them proof/evidence of my wife's account being attacked through account statements and texts from the bank.

Whether hunters knives were responsible for this attack is anyones guess but it seems a strange coincidence and based on other people reviews.

Update 15:50 27th Dec 2020:
Thank you for replying.
I look forward to receiving my knife, which I will believe when I see it and if it does arrive, I will be very happy to update my review accordingly and modify any remarks to the contrary but only when I receive it. You have 28 days to rectify and send out this knife to me.

Of course any such remark that you believe I have made saying that your company has defrauded my wife's bank account is untrue and I would never make such accusations as I have already pointed out and it is just sheer coincidence and nothing more. Justa bizarre coincidence, a strange coincidence if you will but definitely nothing to do with your company. I do of course do not believe your company has passed on my wife's records or that hunters knives have defrauded my wife's bank account and of course I revoke any such claim written here stating so.

I look forward to receiving my knife in 28 days. Failure to do so is clear theft and fraud on your part for taking my money and non delivery of goods.

Yours sincerely

J

Placed original order on the 10th November 2020 for a Femme Fatal knife which is a Christmas present for my partner, I did receive a knife but it isn't what I ordered.
Attempted several times over the last month to contact Hunters Knives to resolve this issue, but have had no response other than the automated response. I have included the most recent email that I have sent below:

"Dear Sir/Madam,

I have attempted to email yourselves several times now using the sales@hunters-knives address you provide in your order confirmation emails.

I placed an order (#7100018433) for the "femme fatal rainbow folding knife" (see first attached picture) on the 10th November 2020. This knife is a gift for my girlfriend for Christmas.

I received a knife from yourselves, however it looks nothing like the one pictured in my original order. I have attached a photo of the knife I received (see second attached picture).

I would like the knife that I ordered sent as soon as possible please, I will return the "blue" knife that you sent me just as soon as you can send me the details on how and where to return it.

Please can you respond asap, I need to get this resolved before Christmas."

If anyone from Hunters Knives is reading this, I need this sorted before Christmas, if I don't then I'll be taking this further.
Hunters Knives are quick enough to take your money but are impossible to get hold of if you have an issue with an order.

Lawrence Stocks.

Stay well clear. These are a very dis-honest organisation, 7 days after purchasing from them my credit card was tried to be used fraudulently to the tune of £1200, and it was the only place I had used the card as it was brand new, I still havnt received the item so I e-mailed them, they said the parcel would be dispatched later that week as it is a national holiday in Spain, although the website fraudulently claims that they are based in UK,
I left this review and received an e-mail reply stating my package had been returned undelivered, even though 2 days earlier they had told me it hadn't even been dispatched yet,
A very dishonest group intent on one thing and one thing only, obtaining your credit card details

This company deserves a minus rating but I can't give one.
Hunters Knives: Shipment # 7100009494 for Order # 7100017789 of the 28th August just in case you start to say you have never heard of me.
Originally E-mailed Non Arrival of knives 14th Sept and I have emailed and tried to call numerous times since.
Your website seems to have been adjusted since my original order as I am sure it used to say you had a UK Warehouse and Phone numbers.
"UK Mainland Only - Please allow 3-5 working days" now three months and still nothing.
Phone numbers never answer. Any UK ones, did they ever exist. Ok where were your UK warehouses then originally ?
I notice you have since retracted and everything is from Spain.

Please refund my money or send the goods.
If not forthcoming I will apply for the money back from my Card provider.

Having seen previous replies from yourself on Trustpilot I look forward to a childish and bad tempered one in return.

Thank you for your reply but I don't have the Knives. Please can you send me proof of delivery so I can query the Royal Mail.

And so it goes on...February 2021 now, still nothing, and you have sent me No proof of delivery. One would almost think you were Scammers (sic).

Ordered my knife 3 weeks ago sent them email they got back to me straight away and after 10 days they sent tracking number will defo buy again thanks guys

I BOUGHT A CROSSBOW ON 27 OF OCTOBER , THEY SAID IS 3TO 5 DAYS DELIVERY , I JUST SEEN THE REVIEWS AND I UNDERSTAND IS A BIG SCAM , I DONT KNOW HOW THEY CAN STILL OPERATE AND ROBBING PEOPLE , THEY STOOPED REPLY TO MY EMAILS A WEEK AGO ! Beside is not my right email ( check replay ) HUNTERS AND KNIVES I NEVER EVER HAVE AN EMAIL TO BE ASKED FOR AN AGE VERIFICATION , what I’ve got instead is load email saying your crossbow will be with you next week , your crossbow will be verry soon with you , we will look in to that matter and on Monday and deal straight away , IVE GOT PROVES so HUNTERS AND KNIVES NO MOTE GAMES SEND ME THE CROSSBOW

After No response from countless mails, phone calls and messenger texts. I was told my order was canceled. then i was told i would get my money back within 14 days. No money was returned...Like soooo many others I can see here in trustpilot they have basically stolen money from another person.

And to you Mr Hunters-knives instead of spending time on answering in a bad tone like you have the other good users of the interweb shopping world JUST SEND MY MONEY BACK. like any other reputable company would.
Orde no.7100018329
purchase 31 oct 2020

Continued in response:
Just because they have not answered my review doesn't mean they have refunded me....

Avoid this company at all costs. Don't give them the satisfaction of taking your money. I truly hope they go into administration and lose everything. The responses were nothing short of rude and abnoxious. I'd imagine a fat slob of a woman spending her entire day trying to thinking up witty replies to paying customers that also haven't received anything because they cannot be bothered to actually do their job. Ordered a pocket knife on 30oct, its now 28nov and all iv had is rude childish responses from jabba the hut sat behind her screen at home making out their helping people. No apology, poor responses to emails if any atall, childish attitude and mentality, her responses sounded so pathetic I honestly thought a 3year old was writing it. They welcomed trading standards or 'Cimo' as she corrected me about it. They craftily are based in Spain even tho they give the impression on their website that their a UK based company. Very slighly hidden at the bottom of their webpage. All in all a bunch of criminals who will happily take your money and then insult you for it when you receive nothing. Karma will rear its ugly face for them very soon and its going to hurt. If your reading this 'hunters knifes' be ashamed. You are widely hated by pretty much all of your customers. Doesnt that tell you something. Stop making up excuses, get off your fat as# and do your job

Continued in response.
Frustration takes many forms in the freedom of speech. As for lies... your age verification request, order cancellation and refund are 3 lies that youv just made right now. Proof of any of these is welcomed and I will retract my review and apologise accordingly.

Bought a katana on 25th October 2020. I waited a month then emailed numerous times. Finally got a reply which was merely a lie to appease. Still no delivery and also no response from further emails sent.... They have also shut down their phone lines... These people are scamming as far as I am concerned....

Update 1- I have given further details to this second rate scam of a company hoping for a timely and positive response... What a joke... Do not buy anything from this sham... I believe I shall be pushing for a refund as I have no trust in the integrity of these people...

Update 2 - I am insulted by the reply... I have emailed the sales team on multiple occasions and had no response... I maintain my opinion as already stated... 🤔... Only response received on 9th November...

Dear Andrew

Please accept our apologies for the delay, as you can imagine the lockdowns are causing some delays but your items will be with you by the end of this week

Thanks and keep safe

Kind Regards
Sarah Hopkins - Sales Dept.

Please cease the lies, deliver please or immediate refund.... 😂 😂 😂...

This company is untrustworthy and will never be considered by myself again... Advice is avoid doing business with this company...

Unfortunately the scale for review does not allow a zero or negative... Shame....

Update 3 - I have today (25/11/2020) received a reply to my email from the sales team. It makes for interesting reading and demonstrates a very unique brand of customer service technique... 🤔

Dear Andrew

Weather we hear from you or not we will honor your words on the trustpilot review.. if we are scammers we are scammers

Kind Regards
Sarah Hopkins - Sales Dept.

Please remember these are their words...

Update 4 - 11th December 2020....

I requested a refund after the email shown above was received. Surprise Surprise... No refund has been forthcoming as of yet... These people truly are thieves and scammers. They have breached their own T&C's... 🤔

Anyone reading this review, please don't give your money to this group of charlatans... The chances are they will not provide the goods paid for and steal your money too...

Avoid Hunters-Knives like the plague or more topically like the Virus...

Update 5 - 14 December 2020...

I have now emailed 13 times requesting a refund and automated emails are the only response received... This company is guilty of theft and fraudulent advertising. I would not be surprised if this was just one individual on their computer who has expedited this elaborate online fraudulent scam. I am going to be contacting my bank's anti fraud department to progress this complaint further... At this point all I require is my money back. I shall be posting regular updates to this review...