Hunters Knives Reviews 

Terrible company, stay well clear. They have now had my money for well over a month. They don’t reply to emails and I have no alternative but to now pass on the details to the fraud department of my bank to retrieve the money. I have written many emails asking for a ETA of my goods with no reply.
They are dealing with a pandemic the same as you and every business owner are at the moment.

Absolutely terrible experience.

I ordered a knife for work 2 months ago, it hasn't arrived- they say it's shipped but I can see on their website that the product is still in processing. They say that it's because of the UK leaving the EU that there are delays but this is beyond that level of time now. They're clearly lying to me to keep me happy in waiting.

Like many others here, the card I used on this website ended up being leaked and I had £165 removed from my account through online purchases. Despite the huge number of people with the same experience, Hunters Knives tells me they are not at fault for this and that it was my own fault somehow. Perhaps they are right- I should never have used Hunters Knives in the first place.

I have asked for a refund- they said it would be granted to me, but that was 2 weeks ago and I've not heard anything about that yet either.

Other salient points from my experience
- They accused me of defaming their payment platform because I suggested it wasn't as secure as they believed it was. They threatened to report me actually.
- They demanded the details of my bank and branch so that they could investigate the claims that "we stealing from you". I never said that they were stealing from me, just that the bank had said that it was likely the card leak came from their website as it's the only place I've used the card recently.
- Their customer service staff are aggressive, accusatory, and extremely unhelpful.

In short, they took £55 from me and then hurled abuse at me and my bank for having my card leaked- probably by them- won't tell me where my knife is, and won't give me the refund.

I think I'm going to take this matter to smalls claims court because it's clear they're doing this to everyone and no one's doing anything about it- they can't be allowed to get away with stealing peoples money.

Avoid like the plague.

I have the same experience as the other negative reviewers. I cancelled my order with them after reading the negative reviews. This was back in September. No refund has been issued. Initial emails was courteous and to the point, but it soon turned to condescending and arrogant replies, until they finally stopped responding.
I gave up communicating with them a couple of months ago, as it is no doubt futile.
I'm now taking actions through my bank to get my money refunded.
Trust what has been written about them on Trustpilot, and read the replies from the company. It speaks for itself.

Same has happened to me. Knife hasn't arrived and emails unanswered. Also had some fraudulent activity on my account, luckily picked up on by my bank. I have started a dispute but not holding much hope.

I purchased a knife from the online site and then saw the reviews. I emailed and cancelled the transaction before anything had preceeded.... however weeks later am awaiting the refund. I am now involving the fraud team from my bank. Since using this website I have had a fraudulent attempt at using my card..again blocked by the bank !!! Be aware...

Update ...Further to this Hunters Knives have tried to flag this review as fake.....this company has no shame....I have provided proof as requested that it is genuine all sent to Trustpilot...still no refund however a new bank card issued...

24/ 2 Update to Hunters Kinives unprofessional response

Hunters Knives....you already have all this information do not try to deflect the fact that you as an organisation are rubbish

The point of leaving these reviews is so that other people out there can see what a completely rude and unprofessional bunch you are and hopefully make an informed decision not falling into the same trap as myself and many others it seems

I did not post the review for you to fix the issue my Bank who unlike you are friendly , professional and true to their word are already sorting it...your reply to my review and many others simply displays your level of customer care

We (all others that review you also) were all originally people that wanted to use you however your treatment during the process and after is disgusting and hence the reviews that you try pitifully to belittle

Best wind your neck in and take the criticism..enjoy as you deserve it as you have brought it on yourself...

Placed my order with this company , never arrived just like so many on here. Emailed them , they didnt reply then i had suspicious bank activity a few days after they (or whoever they sold my card details to) tried to buy something for nearly 100 pounds off my card .
I have reported them to action fraud and my bank, I will also be trying to find out how to contact Spanish fraud departments .
I can prove eveything ive said with emails and other things incase they try to lie and reply to this comment, ive seen how utterly pathetic their replies are its messed up .

Shambles of a company, ordered 2nd January 2021, happily took money and I never received my goods, when emails were eventually answered they were non committal and then rude, Sarah at customer services needs a refresher course I think, I've had to go to my credit card company to get a refund, I will add that like others I've had suspicious activity on my card luckily the card company was really on the ball and blocked them, I'm not saying it is via this lot but it is a little coincidental. I'll let others decide on that.
Please do not use hunter knives

Since your reply & have checked through my Spam & Junk folders but have received no reply other than a stock automatically generated generic reply. There was no mention of postage being an issue or requesting more money for the delivery to Northern Ireland. No other postage options were available at purchase. Please sort this out as soon as possible or refund my money.

Ordered a knife on 24th January & still haven’t received it nearly a month later. Have emailed twice & had no reply. The website says ‘order processing’. I am afraid this is looking like a scam site, at the very best a very inefficient business with very poor communication.

11th April 2021:

I still have not received the pocket knife & I have reported the scam to my bank. I will post the outcome. Please do not order from this website as it a total scam.

I've used this company in the past with no issues, but sadly, something seems to have changed. My last order (verified through trust pilot directly as you can see by the verification checkmark) didn't arrive in over a moth after purchase and their contact information seems to all be fake on the site and Facebook, not to mention the threats and unprofessional replies on here, which really don't help their case, and convinced me to add a review as I've never seen such a pathetic display from a company. (FYI, there are no grounds for defamation here. Some people however can take legal actions against them for posting personal information).

I tried contact through email multiple times with no response apart from the automated ones. Yes I checked spam, and given plenty of time due to current world issues. The phone numbers are all fake, and the address is also fake.

Also, like others, shortly after paying them I had fraud on my account. Instead of insulting people for pointing that out, which makes them look guilty, they need to be looking into this issue, as there are enough people reporting the same to make it unlikely to just be coincidence, and if they're legitimate, they may have a serious security breach. I have reported this to my bank, been refunded through them and it's in their hands to look into it now.

Worth noting that Hunters have flagged 100% of their negative reviews, with 52 reviews being removed purely because the reviewer didn't respond to the claim, as opposed to legitimate reasons found. This is not a good look for a company, and not an issue most have. I've reported them to trust pilot, and verified my purchase with them, which can be done without any information passed on to huntersknives for them to abuse.

I have ordered a camping knife on 24th of January. I have only receives a confirmation email. No answer to my emails. MORE: my credit card used fraudulently after purchasing from them. There is no coincidence!
I'm going to make a complain to Met Police for Credit Card fraud. AVOID!
Update: Today is 2nd of March, no item received...

Hi

I’ve emailed several times and still haven’t received a response. I placed an order in January and still haven’t received my item. Payment has been taken so I just want to receive the order ASAP!! I’ve tried calling but all numbers are not recognised and no response to emails!!!!!!!

Please advise!

After seeing the reviews and not having any information about the item almost 2 weeks after purchase now I am worried, please could you post a phone number I can contact as there's no response to either emails- if I ever receive order # 7100019344 this will become a 5 star

Ordered a knife on Christmas Day for my lad (fishing). Never arrived and it’s now Feb 9th 2021. After emailing them I got a tracking number and a snotty email. The tracking said it was stuck in customs. I gave them the benefit of the doubt what with COVID and brexit etc. However the tracking has been updated IN SPANISH to say it’s been delivered... I have emailed numerous times and have asked for a refund. Not given as yet. So I filled out a claim form from my bank to try and get my money back. Annoyed as they say they are based in Manchester but that’s not true, they are in Spain. Also to add insult to injury I have had a fraud alert from my bank on 6/2 where money was attempted to be taken but fortunately it was blocked. I only used my debit card for this transaction so I know it’s been done by hunters knives. I think they are selling card details on. Hopefully the fraud team at the bank will liaise with the Spanish police and get these scammers closed down. Update- I have filed a report to ACTION FRAUD with all their details, I strongly suggest anyone else that has been ripped off by this “company” do the same then hopefully they will get closed down and the individuals responsible will end up languishing in a nice Spanish prison...

Fraud FRAUD FRAUD FRAUD what more can I say they are a company which doesn’t exist it’s a front ! As well as this Sarah doesn’t exist SARAH doesn’t exist they sell your card details on as you can see from all the replies it’s all “SARAH” that replies DO NOT USE THIS COMPANY THE FINANCIAL Ombudsman HAVE BEEN INVESTING THIS COMPANY FOR A WHILE AND WILL SOON GET TO THE BOTTOM OF THIS trading standards is also involved. This is no joke !!!p. LITTLE UPDATE they have threatened me with 4 emails I have a screen shot of there first reply now they have changed there reply on trust pilot to a more formal one rather than the usual childish reply they have changed there name from Sarah to pablo which is more funny to add when you do a business search nothing comes up. It’s like arguing with a really uneducated 18 year old with horrible spelling and SARAH/PABLO if you share any of my details I WILL SUE YOU DONT TEST ME !!! No money returned they just keep moaning saying if I change my reply they won’t take legal action GOOD LUCK !!!! Just to let you know you have to write your bank details twice once on the website which does nothing then when u press process it redirects you to to a third party to then enter bank details again very very wrong good bye 👋🏼 SECOND REPLY. I have given no one my information it asks for your bank details and bank details only not address as they don’t need the address only you do which is needed to send the goods your digging a bigger hole for yourself on trust pilot it’s disgusting!!!! Anymore from you I will get the local authority involved also known as metropolitan police :)

Avoid at all costs! SCAM! this company has taken my money and not replied to my emails and I can't reach anyone via telephone. They sent one message saying it was shipped nearly 6 weeks ago and are now ignoring my last 4 emails!!! Feel so disappointed and let down that I didn't read reviews prior to ordering. School boy error on my behalf as this company seems to have robbed me of a service I've payed for!

Order# 7100018186
These crooks took my money, never shipped my purchase and lied continuously about the order status. Do not deal with these thieves they will take your money with no intention of shipping the items. They claim that the item was returned to them by the courier then refuse to reship. They refused to refund my money, giving some long winded excuse about terms and conditions which clearly state a refund would be given. Contacting them is a nightmare as they reply to very few emails. When they do reply it is with insults. I wish I had never heard of this company. After 5 months I still have not received a refund or a reply to my last email.
Update - I have filed a report with Action Fraud. This scammers deserve a prison sentence for what they have done to people.

DO NOT USE THIS COMPANY - IT IS A FRAUDULENT COMPANY. I also got the standard message about customs paperwork, they took my money a month ago, nothing has arrived yet, they have ignored my last two messages, i have now had to put it in the hands of my bank.

Do not buy form this company, no knife blaming it on customs "We are currently having afew orders returned from customs due to paperwork, we apologize for this inconvinience and we will ship out the order again via a different courier.

Please accept our apologies for all this mess"

Kind Regards
Sarah Hopkins - Sales Dept.

now having fraudulent transitions on the account that used my details with... stay away...

maybe a coincidence however after reading other reviews maybe not !

This company are a scam have zero customer services take your money and run.
Ordered December and they have replied a few times on here but all lies and no knife or refund.
Last said it was shipped and held up by Brexit at customs. That was about 6 weeks ago.

Money taken, nothing shipped. No response to e-mails. No other contact method available, as no phone number listed, and 'contact us' page currently doesn't work.
Credit card used fraudulently after purchasing from them (which maybe is just a coincidence, but the complete lack of response on their part, and no goods received make me believe not).