HWB Car Parts Reviews 

318
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID this company. Placed an order on the 11th August with a promised 3-5 day delivery. 25 days later They have ignored my repeated email and chat requests for a delivery update and can only assume t... See more

Rated 5 out of 5 stars

Came across HWB Car Parts by chance looking for a Hyundai lawnmower. We were slightly taken aback being asked to suggest a price but so glad we did. Customer service and delivery has far exceeded our... See more

Rated 5 out of 5 stars

Unfortunately the multi-tool I bought from HWB car parts did not reach my expectations and wasn't suitable for me. Obviously no fault from the company just the product itself. When organising a ret... See more

Rated 5 out of 5 stars

Not the fastest delivery… took much longer than expected… but the product ( high lift Hyundai petrol mower blade) arrived well packed and as described… oem part and much cheaper than buying from Gen... See more

Company details

  1. Auto Parts Store

Information provided by various external sources

We are a leading supplier of power products. We sell a wide range of air compressors, garden machinery, generators, pressure washers, vacuum cleaners, tools & construction, water pumps and welders. Our car parts department has over 80,000 car parts ready for same day delivery. We fit wiper blades, car batteries, bulbs and dash cams.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(318)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! They we’re very competitive and incredibly quick.

Comms were good.

I would definitely recommend and will use again

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

My lawn mower purchase was spot on.

HWB car parts processed my order quickly and it even arrived earlier than expected. Staff here are really helpful and prices are amazing.The Hyundai lawn mower did the job perfectly.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience with this company

Very good experience with this company. I purchased a tracked dumper. Alex was very polite and easy to deal with. There was a slight delay due to it being a bank holiday but they got the item to me at the earliest opportunity. From the other end of the country.
I would use them again.

April 28, 2022
Rated 5 out of 5 stars

Came across HWB Car Parts by chance…

Came across HWB Car Parts by chance looking for a Hyundai lawnmower. We were slightly taken aback being asked to suggest a price but so glad we did. Customer service and delivery has far exceeded our expectations order was placed late Tuesday and it arrived safely on Thursday at lunchtime. We would definitely shop again with HWB and highly recommend.

April 21, 2022
Unprompted review
Rated 2 out of 5 stars

Customer Service rather Blinkered

Customer Service have sadly let this company down. The £500 mower I purchased in April ‘22 failed to start, so I enquired at a local machinery company.

They discovered that the bolts holding the pulley cord which started the engine were not tightened effectively which caused the recoil to malfunction.

A cost of £41 ensured that a new cord was installed, tightening of the bolts and testing the faulty mower was paid by myself.

I contacted the Customer Services department a number of times by phone leaving messages and 3 emails. I finally received a reply from Alex the Sales Manager stating that “I should have sent the mower back to them for them to investigate”.

The cost and time would have been out of the question as the postage alone would have been vast (even if HWB would have paid this, the time would have been rather costly).

I replied that the lack of customer service has been noted and the small cost to putting the defective mower back to use was disappointing to receive such a “blinkered response”.

I am writing this for future customers to be aware of the logistical and geographical limitations that HWB are placing on you…the customer.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

Alex was most helpful in identifying…

Alex was most helpful in identifying the correct Hyundai generator for my requirements and ran through everything thoroughly, ensuring that it had enough power and not too much which is equally as important.
Many thanks
Ian

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend HWB Car Parts

After a negotiation over price, I must admit I was apprehensive as I've never dealt with a company allowing customers to 'make an offer', but it is all legit. Superfast delivery, product exactly what I wanted at the cheapest price I could find. Well done HWB Car Parts

March 13, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look