Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jackie from Hydro Cleansing has gone over and above to deliver a tanker from an overflowing basement. Communication has been fantastic and they have also arranged for the pump to be replaced. I had ma... See more
The team turned up within the stated time not bad as we are zone 2 in London. Head man Andy was superb - analysed all the problems very quickly and all the work - tree root cutting/clearing of sewage... See more
Company replied
We used Hydro Cleansing on our site when our usual supplier was unable to assist due to us having 10-15% solids within our IBCs. I spoke to Shane who was very helpful breaking down exactly what it is... See more
Company details
Written by the company
Hydro Cleansing, as an environmental services firm, offers liquid waste removal, tanker hire, drain unblocking & cleaning in London & the Southeast of England.
Contact info
HCL House, CR04XB, Croydon, United Kingdom
- 02086893339
- enquiries@hydro-cleansing.com
- hydro-cleansing.com
3.6
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service quickly booked in and…
Efficient service quickly booked in and good communication with the office staff
August 15, 2025
Jack Barrett was very polite, friendly and knowledgeable
Jack Barrett was very polite, friendly and helpful and made sure to have an engineer out the next day, the prices he provided was very competitive, I recommend you ask for jack if your using hydro cleansing's services
August 12, 2025
Reply from Hydro Cleansing Ltd
Dear Michael,
Thank you for your kind review.
We’re pleased to hear that you found our team easy to work with and that the service met your expectations. Providing a smooth and professional experience is always our goal.
We appreciate your feedback and look forward to working with you again in the future.
Best regards,
The Hydro Cleansing Team
Excellent work done
August 6, 2025
Reply from Hydro Cleansing Ltd
Thank you for your kind words! We’re glad you’re happy with the service and appreciate you taking the time to share your feedback.
Very unprofessional service
Very unprofessional service. When you call the office, they charge you for a full service, but when they attend, it’s a completely different story. They showed up, spent five minutes poking the drain with long rod, didn’t clean properly, didn’t use the pressure wash as promised,just unblocked and left. Yet, they still tried to charge me for two hours of work. Completely unacceptable. I will never use this company again.
July 18, 2025
Reply from Hydro Cleansing Ltd
Dear Customer
Thank you for your positive review.
We’re delighted to hear that you found our team friendly and efficient. Providing a professional and approachable service is a core part of our values at Hydro Cleansing.
Your feedback is greatly appreciated and encourages us to continue delivering high standards across all our services.
If you require any further assistance in the future, please don’t hesitate to reach out.
Best regards,
The Hydro Cleansing Team
They quoted me price very different to…
They quoted me price very different to the last time when asked they said you were quoted wrong last time. The operation manager Graham was very rude to me. He had no profesionalism at all and hung up on me.
Now after sending me the new invoice told me to pay on the spot. I said it would be paid next week. They put penalty of £35. After the weeken they threatened me to take legal action. This was all happened within the time period of 5 days. They could not wait 3 to 4 days. My director makes the payment every week.
Very disappointed by their behaviour and treatment.
June 5, 2025
Very easy to deal with and provided a…
Very easy to deal with and provided a professional service as promised
June 4, 2025
Reply from Hydro Cleansing Ltd
Dear Ryan,
Thank you for your kind review.
We’re pleased to hear that you found our team easy to work with and that the service met your expectations. Providing a smooth and professional experience is always our goal.
We appreciate your feedback and look forward to working with you again in the future.
Best regards,
The Hydro Cleansing Team
Reply from Hydro Cleansing Ltd
Dear Lorclon,
Thank you for your kind review.
We’re pleased to hear that you found our team easy to work with and that the service met your expectations. Providing a smooth and professional experience is always our goal.
We appreciate your feedback and look forward to working with you again in the future.
Best regards,
The Hydro Cleansing Team
Croydon Rd,The staff were friendly
The staff were friendly, polite, thorough & confident.
The job was approached & conducted professionally & successfully.
April 24, 2025
Reply from Hydro Cleansing Ltd
Dear Tosanta,
Thank you for your kind review.
We’re pleased to hear that you found our team easy to work with and that the service met your expectations. Providing a smooth and professional experience is always our goal.
We appreciate your feedback and look forward to working with you again in the future.
Best regards,
The Hydro Cleansing Team
Painful
10 calls a day. Just felt bit harassed in one point - the timing was wrong at the end as well.
March 7, 2025
Reply from Hydro Cleansing Ltd
Thank you for your feedback, and we’re sorry to hear about your experience.
We apologise if our follow-up felt excessive — that was never our intention. We aim to provide timely and efficient communication, but we understand the importance of balance and will take your comments onboard to improve.
If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to email us at enquiries@hydro-cleansing.com.
Kind regards,
The Hydro Cleansing Team
Good commuication
Luke, Account Manager, was very professional, he ensured that we were updated at all times and followed up at the end of the job.
January 23, 2025
Reply from Hydro Cleansing Ltd
Dear customer,
Thank you for your kind feedback.
We're pleased to hear that Luke provided clear and consistent communication throughout your experience. We’re proud to have team members who are dedicated to delivering a high level of professionalism and customer care.
We appreciate you taking the time to share your experience and look forward to working with you again.
Best regards,
The Hydro Cleansing Team
Do not use this company
Do not use this company. They are only interested in taking money, demanding payment for incomplete work within 3 days or placing a hefty late payment fee and threat of legal action upon you. Never dealt with such an unprofessional company.
November 29, 2024
Unprompted review
Great service
November 6, 2024
Reply from Hydro Cleansing Ltd
Dear Zurab,
Thank you so much for the 5-star rating! We're thrilled to hear you had a positive experience with us. Our team works hard to provide efficient, professional service, and it's always great to know we're hitting the mark.
We truly appreciate your support and look forward to being of service again in the future if ever needed.
Warm regards,
The Hydro Cleansing Limited Team
Spammers
Spammers. Will never use them, asked for their GDPR information and was totally ignored. Asked to be removed and nothing...
November 6, 2024
Unprompted review
Spam emails that you cannot stop
Spam emails that you cannot stop. I've never used the company and have never contacted them but I get constant emails. You can't unsubscribe and they ignore requests to stop.
October 30, 2024
Unprompted review
Great team - overflowing car park basement
Had an overflowing car park basement, spoke to Daniya and she sent a team out quite efficiently, i was impressed! Shes helped us previously and would definitely recommend Hydro Cleansing.
September 27, 2024
Unprompted review
Reply from Hydro Cleansing Ltd
Dear HM,
Thank you so much for the 5-star rating! We're thrilled to hear you had a positive experience with us. Our team works hard to provide efficient, professional service, and it's always great to know we're hitting the mark.
We truly appreciate your support and look forward to being of service again in the future if ever needed.
Warm regards,
The Hydro Cleansing Limited Team
Emergency storm drain clearance
Great service very friendly fitted us in on a very busy day for them. The 2 lads who arrived very friendly and cleared everything we needed doing. Well done all Thank you 👍
September 24, 2024
Reply from Hydro Cleansing Ltd
Thank you for your kind words! We’re glad you’re happy with the service and appreciate you taking the time to share your feedback.
Reply from Hydro Cleansing Ltd
Dear Jodie,
Thank you so much for the 5-star rating! We're thrilled to hear you had a positive experience with us. Our team works hard to provide efficient, professional service, and it's always great to know we're hitting the mark.
We truly appreciate your support and look forward to being of service again in the future if ever needed.
Warm regards,
The Hydro Cleansing Limited Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.