Hydro Cleansing Ltd Reviews 98

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues... See more

Rated 5 out of 5 stars

Jackie from Hydro Cleansing has gone over and above to deliver a tanker from an overflowing basement. Communication has been fantastic and they have also arranged for the pump to be replaced. I had ma... See more

Rated 5 out of 5 stars

The team turned up within the stated time not bad as we are zone 2 in London. Head man Andy was superb - analysed all the problems very quickly and all the work - tree root cutting/clearing of sewage... See more

Company replied

Rated 5 out of 5 stars

We used Hydro Cleansing on our site when our usual supplier was unable to assist due to us having 10-15% solids within our IBCs. I spoke to Shane who was very helpful breaking down exactly what it is... See more

Company details

  1. Drainage Service
  2. Sewage Treatment Plant
  3. Waste Management Service

Written by the company

Hydro Cleansing, as an environmental services firm, offers liquid waste removal, tanker hire, drain unblocking & cleaning in London & the Southeast of England.


Contact info

3.6

Average

TrustScore 3.5 out of 5

98 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very proactive business

Very proactive business; well priced work completed to a high standard. I always deal with Shane Lindsay; who is attentive and quick to respond.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

No Job too big or small

No Matter what works required, whether it be an urgent road sweep needed, a tank emptied, or a CCTV Survey works to amp out drains, Hydro Cleansing are always their to assist with the team led by Charles in the office on hand to ensure works are completed in a timely manner

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Overall a very good experience working with Hydro Cleansing

I'm working with Hydro Cleansing for the last three years and I can say with confidence that it's a very good business partnership. The team, especially Shane, is very responsive and does everything to accommodate our needs. If there ever are any works which did not turn out as expected, Hydro Cleansing, is never blaming it on us, the customer, but is trying everything to correct it and look for a fair solution. This is very much appreciated!

December 6, 2022
Unprompted review
Rated 1 out of 5 stars

Incorrect tanker sent to job

Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues not resolved. Management not interested in entering a conversation.
Also let down by sweeper, booked for 3 days, did 2 ... no show next day, no apology or explanation from Hydrocleansing. Will not use again

November 17, 2022
Rated 5 out of 5 stars

Great Service

While not being entirely sure what exactly we needed, office was very helpful in guiding while the on site staff were very friendly and went above and beyond.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Started using Hydro Cleansing and…

Started using Hydro Cleansing and couldn't be happier with the service they provide. Big thank you to Rephael for getting us booked in as soon as possible and of course a thank you for the lads who came out to carry out the works.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Emergency callout

Recently had a major issue with a burst water line which completely flooded my basement. Contacted Hydro Cleansing and then assisted with a quick response and went over and above to ensure the situation was under control. Great bunch of lads that attended. From office to engineers, highly recommended for an emergency.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Contacted Hydro Cleansing for a callout on one of my sites. Quick, Efficient & Very Competitive - Wouldn't hesitate in using them again, highly recommended.

October 3, 2022
Unprompted review
Rated 2 out of 5 stars

Customer service did not understand the…

Customer service did not understand the request and sent out the first team late evening unfriendly unprofessional didn't do anything just complained. For this, the company charged £ 1200.00. The second team did the dye test of 2 pipes and carried out the job professionally. Again I was charged £1400. I phoned customer service and wanted to speak to the director of the company then I was told if I don't like the cost they charge should look for another company.
Very rude.

July 10, 2022
Rated 5 out of 5 stars

I contacted Hydro Cleansing when a…

I contacted Hydro Cleansing when a gulley and toilet were blocked at my home. The person who dealt with my problem was very professional and courteous. He arranged a site visit without much delay and the 2 men that attended were able to sort out my drain problem quickly and efficiently. They were kind and caring. I cannot recommend them more highly.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Faultless service from the start

Faultless service from the start. Detailed quotation, Friendly and professional team who will overcome access issues as if they never existed! From drainage issues to freely running water in under 2 hours! Cannot recommend highly enough! Thankyou!

December 17, 2021
Unprompted review
Hydro Cleansing Ltd logo

Reply from Hydro Cleansing Ltd

Thank for your this amazing review! We look forward to working with you in the future.

Rated 5 out of 5 stars

Preferred Supplier

We have been working with Hydro Cleansing for over 2yrs and the company have always tried their best to accommodate our sites (even with short notice). The rates are fair and we have a great working relationship with our Account Manager Charles.

December 16, 2021
Unprompted review
Hydro Cleansing Ltd logo

Reply from Hydro Cleansing Ltd

Thank you for the review, we look forward to working with you for many years to come!

Rated 5 out of 5 stars

I have known Steve and Hydrocleansing…

I have known Steve and Hydrocleansing for many years and have used them for everything from pumping out flooded pumping stations, cleaning and emptying interceptors, clearing blocked drains, CCTV surveys and removal, disposal and pumping of excess water from site. Always a professional and efficient service

December 15, 2021
Unprompted review
Hydro Cleansing Ltd logo

Reply from Hydro Cleansing Ltd

Appreciate the positive feedback! Thank you!

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