First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d... See more
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Ordered a pair of Yeezy breds for the mrs on the Tuesday night and they were delivered by Thursday morning. Couldn’t believe it when comparing the service ive had when dealing with other personal shop... See more
Dealt with the guys at hylux numerous times now, service is impeccable! Great prices, a huge range of stock and can even request sourcing of items not already available on their site. Absolute grade... See more
Ordered trainers. Got an email confirmation. 30 minutes later, got an email cancelling the order ‘but your payment has not been refunded yet’ 3 days before Christmas and £250 down and no way to now go... See more
Company details
Information provided by various external sources
Glasgow based personal shopping service.
Contact info
United Kingdom
- hyluxclothing.com
4.0
Great
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy thank you :)
So good! quick delivery and great customer service. Thank you so much will be ordering from again☺️🖤
January 26, 2021
Unprompted review
Helpful friendly staff
Staff were helpful and understanding, and reply to messages quick!
January 26, 2021
Reply from Hyluxclothing
Hi Lewis
We do apologies regarding how you feel .
You have messaged us on Instagram on Sunday at 9:58AM with your order number the team was off on the Sunday.
It has been one working day and you have went and left this review.
We are a small family run business and are currently working through hundreds and hundreds of messages trying to get through everyone as fast as we can.
Can you drop us a message on Instagram and we can get this resolved thank you .
*UPDATE*
We are awaiting a response from the buyer to see how they would like to proceed with there exchange . Would appreciate if you could change your review based on our reply.
Thanks
Quick delivery and trainers were…
Quick delivery and trainers were absolutely amazing! Will definitely be ordering again.
January 13, 2021
Very pleased with my products from…
Very pleased with my products from Hylux. Arrived quickly will shop here again
January 7, 2021
First class service
First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d said and the top looks amazing. The guy delivering was class and has excellent customer service as well, I’d highly recommend them to anyone looking for the latest brands and designs.
January 6, 2021
Unprompted review
Great product and great service
December 24, 2020
Amazing service and quick delivery
December 1, 2020
Initially I was a bit worried because…
Initially I was a bit worried because my order hadn’t arrived and no one had contacted me, however once the issue was explained to me about the delay, my order was despatched very quickly and arrived the next day.
Given the circumstances in the country, I am very satisfied with my purchase and most definitely use again. Thanks
November 19, 2020
Excellent service
Excellent service, genuine designer products, ordered came within 1 day, Thank You Hylux !
October 21, 2020
quality service
quality service, ordered my stuff in the wednesday and was there in less the 24 hours. can’t complain with that kinda service
September 16, 2020
Unprompted review
Reply
Sorry I don’t know how to reply to the last review, I messaged the Instagram page (which I get will have a mental amount of messages) I also sent an email and then used the chat option on the website, all of which I didn’t get a reply to but again I get how busy you guys must be. I tried to apply for a refund but it said it has to be done via the sender, also I must say my bad I totally forgot I placed it later on in the night, and the actual delivery of the item wouldn’t be down to you guys, appreciate the reply.
August 20, 2020
Unprompted review
Reply from Hyluxclothing
Hi Philip we do apologies regarding this just had a look into the order #1064 .
Regarding the £11 for the delivery the order was placed at 18:54 on Thursday Evening the parcel was dropped off at the post office on the Friday and special delivery was the service that had been selected just looked into it however due to it being the weekend the parcel wasn't guaranteed for Saturday Delivery however it should have got to you for Monday.
You should be able to contact Royal Mail and they might be able to compensate you with the half of the postage money back .
Regarding the lack of contact for this we do apologies can i just ask what method is it you used to contact us ? We are a small family based business but that is no excuse for lack of contact.
Many Thanks
Ordered yeezy zyons and arrived the…
Ordered yeezy zyons and arrived the next morning great service
August 20, 2020
Unprompted review
Tremendous customer service and rapid…
Tremendous customer service and rapid delivery, 100% shop here again
May 27, 2020
Unprompted review
Outstanding service.
Dealt with the guys at hylux numerous times now, service is impeccable! Great prices, a huge range of stock and can even request sourcing of items not already available on their site. Absolute grade A service and I personally recommend to the highest degree.
Keep up the good work fellas.
April 25, 2020
Unprompted review
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