Hypnia - High Quality UK Mattresses Reviews 1,372

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

They offered 200 day trial period - then when I requested to get refund or exchange for a firmer mattress (the mattress I got was much softer than a different model Hypnia mattress that I tried at a f... See more

Rated 4 out of 5 stars

Third mattress purchase. One to replace a Hypnia bought ten years ago, one for my son. Excellent mattresses and probably won’t change brand as they are so comfortable and durable. Four stars given... See more

Rated 5 out of 5 stars

replaced our old mattress and pillows, simply because of age and hollows. We had also made the mistake of choosing a mattress that could not be turned; otherwise it had been excellent.our new hypnia n... See more

Rated 5 out of 5 stars

Ordered the kingsize supreme hybrid mattress and OMG 😲 what a comfortable, supportive, soft mattress it is.. its simply the best mattress I've ever bought at a brilliant price Delivery was quick and... See more

Company details

  1. Mattress Store

Written by the company

Hypnia supplies & delivers the best quality hybrid & memory foam mattresses across the UK. Buy it, try it & sleep better with a 200-night risk-free trial, free speedy delivery and a 15-year warranty. Discover a revolutionary sleep experience with Hypnia.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I bought a mattress in October 24 & all…

I bought a mattress in October 24 & all the information I read online seemed perfect for me who suffers from chronic back pain, including a 200 night guarantee. Also it was supposed to help with PRESSURE POINTS WHICH IT DIDNT Unfortunately I was in HUGH PAIN ALL NIGHT EVERY NIGHT AND MORNING !!! Also I didn’t receive the 2 FREE PILLOWS ADVERTISED ONLINE ASWELL AS VERY POOR DELIVERY SERVICE. I PAID for the item to be taken to the room AND THE DELIVERY MEN REFUSED & they did RELUCTANTLY - THEY SAID “IF I ASKED NICELY THEY WOULD TAKE IT TO THE ROOM “ AFTER I PAID FOR THIS SERVICE !!!! I apparently I had a top quality mattress !!!

October 24, 2024
Unprompted review
Hypnia - High Quality UK Mattresses logo

Reply from Hypnia - High Quality UK Mattresses

Hello,
We apologise for the inconvenience. The trial period gives you time to discover your new mattress. If it does not suit you, we take care of returning it. So that one of our agents can deal with your request, please contact us by e-mail at contact@hypnia.co.uk, indicating your order number. We wish you a nice day. Best regards
The HYPNIA team

Rated 5 out of 5 stars

Fabulous mattress

For years I struggled with sleep mainly due to a bad back. These mattresses have changed that for me and I now sleep soundly. They are so comfortable. Delivery is also quick. We would absolutely recommend them.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second Hypnia mattress

This is my second Hypnia mattress, I can’t begin to explain how fantastic this mattress is, super comfy, always get a great sleep, I purchased my second one after having the first one for 12 years, incredible value for money, delivery was quick and efficient, looking forward to another 12 years of this luxury mattress

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a double Hypnia Essential…

Ordered a double Hypnia Essential Hybrid mattress and we are so pleased with it. It is extremely comfortable. The entire process from ordering to delivery was seamless and I highly recommend Hypnia.

July 17, 2024
Unprompted review
Rated 3 out of 5 stars

Expensive for a bit of sponge

Expensive for a bit of sponge. When I want memory foam, I want it to feel firm, then form around your body as you relax. So far, the only true memory foam I've used is by Tempur. But they're prohibitively expensive.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Hypnia £9 erroneous delivery charge

Bought mattress via telephone call to Hypia Sales.
Charged £9 without knowledge. Delivery later than advised - arranged delivery to coincide with collection of furniture by same company.
Delivery people collected item and my 2 sons put the mattress in my bedroom and removed all packaging as we were unaware there had been a £9 charge levied.
Hypnia would not refund charge as now say £9 charge is due to choosing a certain day for delivery.
Since return mattress after 30 days as although soft , too hard an hour or so later leaving back pain. Disappointing result all round

August 10, 2024
Unprompted review
Rated 4 out of 5 stars

Highly Recommend - Got this after months of research

We had been searching for mattresses for almost few months and were unable to decide which was better as most of them were offering almost similar kind of experience days. Then after going through lot of reviews over various websites got this from Hypnia and we had been using this for months now and it was really nice experience of sleep we are having.

We had been using this for months now and I would definitely recommend this product to others who are looking.

I did lot of research and its really tiring and as I finally got this bed from Hypnia hope my review helps others in deciding and buying.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

4 failed delivery dates resulted in cancelled order

Would love to say that Hypnia mattresses are excellent, but sadly never got the chance to try one. Delivery was arranged for 2 December. We were informed by ArrowXL that it had been loaded on the van and out for delivery only to be rung 30 mins before delivery time to say they were not able to deliver. The next day at 08.00 a lorry arrived, sadly this time it appeared that the mattress had not been loaded even though they had the paperwork and delivery note. On the 4 Dec ArrowXL emailed to say that they were unable to deliver, (even though they had never said they were). Hypnia refunded the delivery cost, agreed to send another mattress and agreed that either the new or replacement mattress would be delivered by 6 Dec. Again we were notified that it was on the van and out for delivery only to then get an email to say they would not be able to make the delivery. We cancelled the order and were told that the refund could take 2 days, (the delivery refund had been received the next day). In fact the refund took 7 days, and no it doesn’t take longer to refund than it does to pay. Unfortunately ArrowXL do all the warehousing and deliveries for Hypnia so there is no choice in delivery company and for that reason we will not be using or recommending Hypnia. Went elsewhere, ordered on 6 Dec and delivered 8 Dec. No argument with Hypnia customer service, ArrowXL customer service abysmal.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

MATTRESS DREAMING. Every time I'm away…

Every time I'm away from home I dream of sleeping on my own big cosy Hypnia mattress – and when I'm home I dream soundly on it.
I never imagined I'd ever think about mattresses, let alone dream about one

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic mattress

Fantastic mattress, comfortable and strong. The only down side was a strong burned plastic smell which took several months to dissipate.

December 9, 2024
Unprompted review

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