Hypnia - High Quality UK Mattresses Reviews 1,372

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

They offered 200 day trial period - then when I requested to get refund or exchange for a firmer mattress (the mattress I got was much softer than a different model Hypnia mattress that I tried at a f... See more

Rated 4 out of 5 stars

Third mattress purchase. One to replace a Hypnia bought ten years ago, one for my son. Excellent mattresses and probably won’t change brand as they are so comfortable and durable. Four stars given... See more

Rated 5 out of 5 stars

replaced our old mattress and pillows, simply because of age and hollows. We had also made the mistake of choosing a mattress that could not be turned; otherwise it had been excellent.our new hypnia n... See more

Rated 5 out of 5 stars

Ordered the kingsize supreme hybrid mattress and OMG 😲 what a comfortable, supportive, soft mattress it is.. its simply the best mattress I've ever bought at a brilliant price Delivery was quick and... See more

Company details

  1. Mattress Store

Written by the company

Hypnia supplies & delivers the best quality hybrid & memory foam mattresses across the UK. Buy it, try it & sleep better with a 200-night risk-free trial, free speedy delivery and a 15-year warranty. Discover a revolutionary sleep experience with Hypnia.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I ordered a mattress at the end of May…

I ordered a mattress at the end of May , on receiving the mattress I left it to air for 24hrs and then started using it ., however the smell is quite bad especially when I walk into the bedroom .. I have emailed company but haven’t heard anything back yet . The mattress is ok I ordered because my back has been suffering and sleep not been great .. I don’t get into bed and feel like I’m benefiting from this mattress which I’m disappointed in I was really hoping this would be the end of my problems but so far it’s not .

May 28, 2024
Unprompted review
Hypnia - High Quality UK Mattresses logo

Reply from Hypnia - High Quality UK Mattresses

Hello,
We are very sorry for the inconvenience.
One of our service agent has taken care of your request and has contacted you. We would be happy to help and exchange the mattress for a new one if needed.
We wish you a pleasant day, and apologise once again.

Rated 5 out of 5 stars

I got the refurbished supreme hybrid…

I got the refurbished supreme hybrid mattress and it’s perfect, not too hard or too soft. Perfect balance.

Had some issues but customer service resolved it with great rapid service. Shout out to the team

Highly recommend Hypnia.

May 26, 2024
Unprompted review
Rated 3 out of 5 stars

After my order went in I was promised a…

After my order went in I was promised a delivery one day between 07.00 and 19.00 no body turned up and the following Sunday the delivery company messaged me to say they had delivered it ! I messaged a few times before Hypnia eventually sorted out delivery . The mattress seems great but too early to fully know if it is ok .

April 10, 2024
Unprompted review
Hypnia - High Quality UK Mattresses logo

Reply from Hypnia - High Quality UK Mattresses

Good afternoon,

Thank you for your review. We apologize for any inconvenience caused.

If your order is still not fully resolved, please reach out to our customer service team. We are more than happy to assist you further.

Please note that if our mattress does not meet your comfort expectations, we can exchange it or provide a refund, as long as you are within the trial period.

Thank you for your patience and understanding.

Kindest regards

Rated 5 out of 5 stars

100% recommend Hypnia Hybrid mattress

My second Hypnia mattress and it's superb. Can't fault it - the quality is excellent as is the price! Delivery was efficient and well packaged. I love, love, love my deep, most comfortable ever hybrid mattress. 100% recommend!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the extra firm hybrid

I bought the extra firm hybrid, as I have Arthritis, Fibromyalgia and I'm overweight. I needed a mattress to give me a lot of support, which this mattress does. I wake up and I'm less stiff and in less pain.The mattress is also extra thick/high. My mattress makes a massive difference to me.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Needed a new supportive bed

Needed a new supportive bed, chose Hypnia & the bed is excellent quality & just right, the price was decent & delivery was speedy, really pleased!

May 15, 2024
Unprompted review
Rated 4 out of 5 stars

A good night's sleep at last

Having both struggled with chronic back problems for many years, this mattress has made sleeping much more comfortable and, although rather expensive, this purchase was well worth the money!

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent mattress …

It was my first major online purchase and I have no regrets, contact with Hypnia was always good, the professionals were very helpful in answering all the doubts I had and the delivery service was fast, and the employees were very efficient.

I chose to buy the Supreme Hybrid Mattress, I really made the best choice, my mattress is super comfortable and my nights sleep has improved a lot.

5 Stars

Paula S.

December 29, 2023
Unprompted review
Rated 4 out of 5 stars

We like the mattress

We like the mattress. There were a few hiccups with the deliveries but the Hypnia Team has been extremely helpful and I am very grateful for their help in sorting everything out for us and making things right, thank you again so much!

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Issues with back pain? Trust me get one of these!

I’ve had problems with my back for years sleeping on various mattresses, I didn’t think this would be any different until I decided to try it out, now I’d never choose anything else it’s perfectly balanced so every position feels comfortable and stable at the same time, my back pain is 100% improved and so has my sleep

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Best sleep ever!

Easy ordering
Good communication
Delivery as quoted
& as for mattress itself well…..
2 words…..
LOVE IT

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

Mattress not received on time and not a good mattress in my ipinion

Mattress not received when it was supposed to and the delivery company were showing it was delivered they sent a photo of it in the back of a van somewhere but not delivered so phoned your help line several times and were told it would be delivered the next day no mattress left it a few days and called again they said they would send another one out by there premium company never arrived called again and told it could be 7 days before it would be delivered and was at the depot it did arrive . Then a few weeks later the original one arrived no notice or anything I called back and was told it would be picked up this is now may and it’s still not been picked up. As for the mattress it’s like dead when you lie on it and it doesn’t keep you cool like advertised very disappointed with the whole experience would not recommend to anyone.

February 17, 2024
Unprompted review
Hypnia - High Quality UK Mattresses logo

Reply from Hypnia - High Quality UK Mattresses

Good morning,

Thank you for your feedback.

We sincerely apologize for any inconvenience you experienced with our service. We are pleased to inform you that we have addressed our previous delivery challenges and are committed to providing improved service to our valued customers.

If the mattress did not meet your comfort expectations, please reach out to our customer service team for assistance. We are dedicated to ensuring your satisfaction and would be delighted to help resolve any issues you have encountered.

Once again, please accept our heartfelt apologies for any inconvenience caused.

Best regards,

Rated 5 out of 5 stars

As with many potential customers

As with many potential customers, buying a mattress online always seems a bit of a gamble. So, one does research to the point of addiction! We chose the Hypnia hybrid mattress based on substantial reviews and in all honesty a lick and a prayer! The first delivery date was missed unfortunately. Right away we started thinking "oh no we've made a mistake. But, a second date was set and on this occasion it arrived on time. The delivery drivers were very nice and helpful. We chose the unboxing and take the old mattress away service. We let the mattress expand overnight. There were no "off gassing" smells at all. Then the moment of truth. Our first night on it. Well, it was just fantastic. It's been a few months now and still enjoying the restful, painfree sleep. I can only recommend Hypia mattresses for all you people out there wondering if there's a catch. There isn't. And in all honesty, for the price you really can't go wrong. Thank you Hypnia.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

I love my mattress

I love my mattress! It’s been a game changer. I was getting pain when laying on my side with my old mattress and that has gone with my new one

April 2, 2024
Unprompted review

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