HyreCar Inc. 

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Rated 1 out of 5 stars

It crazy because it's starts off asking what went wrong this time like y'all anticipate stuff to happen but anyway your host upstate homes LLC guys is a total rip off he price gauges minutes before yo... See more

Rated 1 out of 5 stars

If I could give them ZERO STARS I WOULD! Total crooks! Charged me $250 for a key replacement and I’m the one that requested them to pick up the vehicle because I wasn’t feeling well! The owner NEVER t... See more

Rated 1 out of 5 stars

Crooks, someone was stealing money from me through my payments to them. Thank God I don't need them. There are better alternatives, specifically if you want to rent long term, I also was over char... See more

Rated 5 out of 5 stars

Luis Juarez Cedillo My first chat on the app went terribly, I won’t go into detail but the gentleman who picked up the keyboard this time was awesome. Helpful and patient with my slow texting and end... See more

Company replied

Company details

  1. Vehicles & Transportation

Written by the company

HyreCar (NASDAQ: HYRE) is a nationwide leader operating a carsharing marketplace for ridesharing in all 50 states and Washington D.C. via its proprietary technology platform. HyreCar has established a leading presence in Mobility as a Service (MaaS) through individual vehicle owners, dealers and OEM’s, who have been disrupted by automotive asset sharing. By providing a unique opportunity through its safe, secure, and reliable marketplace, HyreCar is transforming the industry by empowering all to profit from MaaS.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gravity Motors, Peepoos, and Michael Biggs

Gravity Motors, Peepoos, Michael Biggs
at 4040 Jonesboro Rd in Forest Park, GA
Atlantans, BEWARE! THESE ARE SCAM ARTISTS. Michael Biggs is an alias that is used on Hyrecar's App. They use the apps to take money from people. The lie to manipulate Hyrecar into not refunding customers when they do not even have the cars that they market on their lot. These foreigners are stealing from Americans and using fake identities and expired licenses to do so. The City of Forest Park should shut them down, especially since they operate illegally and defraud its citizens. Forest Park City Hall: Do your job and stop allowing these shadetree crooks to run a muck!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

good for a temporary decision, Not a long-term

this app definitely allows people to rent your car out, but the website and the app needs some work for the owner side

June 15, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

Thank you for your feedback! We appreciate your input on the app and website. We’re always looking to improve the owner experience, and your insights are valuable. If you have specific suggestions, please feel free to share them!

Rated 2 out of 5 stars

They are only here for the money

They are only here for the money. Don't care about the drivers or renters. Owners are at renters mercy for unpaid tickets and toll. Good luck getting your tickets paid for when the renter is done. Also good luck getting insurance to cover items. They will indicate it it's regular wear and tear even though you can tell the renter blatantly damaged it.Also renters have issues with apps. Customer service is good but the company policies are trash.

May 24, 2024
Unprompted review
Rated 2 out of 5 stars

Renters Traffic Ticket is a big issue

As an owner of a car, I have experience with renters getting several traffic violations tickets each time they rent my car and I found out that there is no easy way to make them pay for the tickets. The Hyrecar team literally do nothing to help!.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

Worst car hiring experience

Worst car hiring experience. They don’t hold the car owners accountable for random cancellation. I had 2 appointments canceled back to back for stupid reasons and this wasted my time and money.
First cancellation:
I took an Uber from my house to pickup location $24 and when I arrived there the vehicle was different from the one on the paperwork. Hyrecar asked the owner to switch the vehicles on the app and he claimed the app wasnt working on his end. This seemed shady to me. He abruptly canceled my reservation, meaning I had to get another Uber going back home , another $24. So I lost $48 and wasted my freaking time.
Hyrecar said ther was nothing they could do.
This same owner has done a switch before

Second cancellation:
Got approved the night before and was ready to go pickup next morning.
called the owner 3 times and messaged him 2 times and for him to cancel coz he said the vehicle not upto standard.

In both cases I haven’t gotten my refunds back.

Please people , hire your car elsewhere!

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello, I just want to give a major shout out to Mr Tony Palafox, he was overly helpful for my first time experience with and issue he went out his way to
Listen to me, some what go out the system to overly accommodate me and I love that, he didn’t make me feel like the platform is just here to take or make money from me he gave me care and made me feel like we where a partnership and wanted to see us succeed, so blessings to him and please acknowledge him cause he’s a rockstar

May 27, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

Thank you for your kind words about Mr. Tony Palafox! We truly value his dedication to providing excellent customer service and we will sure to acknowledge his hard work. Thank you for being a part of our partnership and we look forward to continuing to support your success.

Rated 1 out of 5 stars

The worst rental group ever

The worst rental group ever. Please someone do it better. I hope someone comes along and improves this idea. I wasn't in my rental for 1 hour and the vehicle went hot and shut off in the middle of traffic. I waited with the car for 3 hours and eventually had to leave because the owners mechanic took too long. Hyre car needs a better system where Hyre tows car at owners expense. Now because the rental is still in place can't get another car from someone else. Please be careful test the car before leaving and make sure the owner or someone is present. Ridiculous! What a lose today. Apparently there wasn't enough coolant in the vehicle. Isn't that basic maintenance?

May 24, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are truly sorry to hear about your frustrating experience with the rental vehicle. Your safety and satisfaction are our top priorities, and it’s concerning that you faced these issues. We appreciate your feedback regarding maintenance and the towing process, and I’ll make sure it’s addressed. Please reach out to us at contact@hyrecar.com so we can assist you further.

Rated 1 out of 5 stars

Save your money and time and stay away…

Save your money and time and stay away from Hyre Car. I am a driver that rents a car for a ride share company. I applied to Hyre to save money on rental and didn't pass their background check. As I mentioned I already rent and drive for a ride share and when I called customer service, Hyre would not explain why I didn't pass their background check. I'm currently a TWIC holder, Military clearance, and drive professionally for both a ride share and commercial. Don't waste your time with Hyre, you deserve better. I told customer service it is their Loss and too good for my business

May 20, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are sorry to hear about your experience with the background check process. We strive for transparency, and it’s concerning that you didn’t receive the information you needed. Your feedback is important to us, and I’d like to understand more about your situation. Please reach out to us at contact@hyrecar.com so we can assist you further. Thank you

Rated 1 out of 5 stars

THE CAR IS INFESTED WITH BEDBUGS!!

THE CAR IS INFESTED WITH BEDBUGS!!!
HyreCar doesn't even check the vehicles.
I want all of my money back now!
I'm contacting an attorney!

April 30, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are deeply sorry for the inconvenience you experienced. Please contact us immediately so we can look into this further and provide a resolution. Thank you

Rated 1 out of 5 stars

I rented a car to use for Lyft and Uber…

I rented a car to use for Lyft and Uber as soon as I uploaded the documents given to me both my accounts where deactivated because they said the documents where fraudulent.

May 7, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are sorry to hear about the challenges you faced with the document verification process. Please reach out to our team so we can investigate this situation and assist you in any way possible to address the concerns raised. Thank you

Rated 1 out of 5 stars

Don’t do it

Don’t do it. They steal from your account.

October 4, 2023
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are sorry to hear about your experience and the concerns you've raised. At HyreCar, we take such accusations seriously as they go against our principles and values. We want to ensure you that we do no engage in any fraudulent activities.

There may have been a misunderstanding, and we would like to investigate this matter further to resolve it promptly. Please get in touch with us so we can address your concerns . We appreciate the opportunity to assist you in resolving this concern.

Rated 1 out of 5 stars

If I could leave a zero star I would

If I could leave a zero star I would. I'm in contact with an attorney and doing a press release on Hyrecar. It has been over 2 months and my car has not been fixed. Renter was in an accident that was not hey fault and it took a month before I was given a quote, I then had my car towed to body shop and it has been there 3 weeks and I have not received the check from hyrecar, they emailed me and said I'm in the queue to have the check mailed to me and body shop can not order parts or anything until I receive the check. I'm scared the body shop is going to start charging me a storage fee. My car was wrecked February 13, 2024 abd today is April 16, 2024 and my car is sitting wrecked. Hyrecar need to be shutdown. Do not rent your vehicles out. The insurance the renter had was no good but I had full coverage through Hyrecar and I am getting the run around. I still be sure I let owners know about Hyrecars horrible customer service and business.

February 12, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are truly sorry to hear about your negative experience while using our services. We take all customer feedback seriously and strive to provide the best service possible.

Please reach out to our customer support team so we can address this issue. Thank you for bringing this to our attention and we will do our best to make things right for you.

Rated 1 out of 5 stars

Went to jail

I was driving a rental from hyrecar and got pulled over from tag reader.was informed there was no insurance on the car. Spent night in jail. Awful. So double check with police department before driving one their cars.

April 10, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We are sincerely sorry to hear about your experience and the troubles you encountered. We prioritize the safety and well-being of our customers. We would like to investigate this matter further with you and our support team to understand what happened and work towards a resolution. Please reach out to our support team as soon as possible so we can address this promptly. Thank you

Rated 1 out of 5 stars

HyreCar is wack

The car I had been renting for two months got repossessed. The owner was not paying the car note and a tow truck came to my job and towed the car after I have spent 5,000+ on it. HyreCar has been very slow with responding.

April 11, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We apologize for the inconvenience you faced while using our services. Please contact our support team so we can address this issue promptly and provide a resolution. Your feedback is important to us. Thank you

Rated 5 out of 5 stars

Trusted sources

Trusted sources

April 1, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

Thank you so much for the 5-star review ! It means a lot so us. We appreciate your support and look forward to continuing to meet your expectations. The HyreCar Team

Rated 1 out of 5 stars

The experience was awful.overpriced

The experience was awful.overpriced. Broke down multiple times which made me lose $. Customer service is veered toward owners and the renters can’t even review the owners for others to see. I would not recommend hyrecar. Lost $.

March 6, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We apologize for the inconvenience you've experienced while using our services. Your feedback is very important to us . Please reach out us at info@hyrecar.com so we can investigate this further. The HyreCar Team

Rated 1 out of 5 stars

This company horrible I rented a girl…

This company horrible I rented a girl my car she smoke in my car burn my flag in the car left the car in a parking lot with a flat tire HyreCar deny my claim the girl trash my car car was so filthy and I hade to pay for towing my car and deatailed out of pocket they never even call me back horrible company girl wasn’t even charge for smoking in my car I quess who ever rent they car can smoke in them all day hyre car won’t do bout it hate this company

March 18, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We're sorry to hear about your experience. Please send us an email at info@hyrecar.com with more details so we can address this issue promptly . Thank you

Rated 1 out of 5 stars

2 of my cars were totaled in a 6 month…

2 of my cars were totaled in a 6 month period. They do not vet the drivers. It took me over 6 weeks to get paid on the first claim and I’m still waiting 8 weeks now to get paid on the second. I have contacted consumer affairs and filed a claim against the company. I don’t think it’s worth the headache!

January 19, 2024
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

We apologize for the difficulties you've faced. Your feedback is important to us. We want to assure you that when a claim is filed, there is an investigation process that takes place, and we appreciate your patience during this time. Thank you again for your feedback! Please Feel free to contact us at contact@hyrecar.com if you have any questions or concerns , we're always here to help! The HyreCar Team

Rated 2 out of 5 stars

Got into an NOT at fault accident with proof but still got banned from their platform

Everything was fine until someone in Chicago scratched my front right fender while trying to overpass me on the right using the parking shoulder…, obviously NOT my fault as Zip’s even had the incident on camera which was provided the Hyre car accident department;
Well, the requested me to return the car to the owner,then blocked me from renting another car until the investigation is completed, that took over 6 months, claim adjusted called me once & left a message which I tried to call her back but adjusters are usually barely available on the phone; never heard from her again or anyone about this; I called several times, was always told to wait, wait wait.
Finally after a year or so, I was found I guess guilty of the accident since I was asked to pay $1000 to Hyre car… They actually charged it to my credit card which I disputed & got it back.
I asked Hyre car how they came to me been at fault but never received an explanation.
We’re just there for themselves just like many of these companies,Uber etc..I guess that banned for life from their platform.
I was a repeated renter was previous good record. So know you know what could potentially happen to you as well.

March 12, 2023
Unprompted review
HyreCar Inc. logo

Reply from HyreCar Inc.

Thank you for your feedback, our customer satisfaction is our top priority . We apologize for any inconvenience you may have experienced. Can you please reach out to our support team at info@hyrecar.com so we can look into this further? Thanks again for your feedback! The HyreCar Team

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