Hyundai Motor America Reviews 129

I purchased a "2024 Hyundai Tucson Ultimate Hybrid" in October of 2023. I included the add-on feature of "GAP 500 Insurance", which is "supposedly" meant to protect buyers in unforeseen/unfortunate circumstances (such as a Total Loss), meaning that if you finance the vehicle and the vehicle is deemed a Total Loss by your insurance provider (SGI in my case), the insurance provider will disburse a settlement cheque payable to the dealership/company. Regarding "GAP 500", if there is still an outstanding balance aside from the insurance payout, GAP 500 "allegedly" is responsible for covering the difference between the insurance payout & remaining loan balance. However, my vehicle was deemed a Total Loss on July 25, 2024, and it is now mid-October and I've had 6 bi-weekly payments withdrawn from my bank account. As such, "Hyundai Motor Finance (HMF)" is telling me that I owe them nearly $6000 to be paid over the next 120 days... How is this feasible?! I have already obtained a replacement vehicle from the same dealership and signed the GAP 500 form TWICE now and am STILL BEING CHARGED FOR 2 VEHICLE PAYMENTS! This leads me to believe that the GAP 500 insurance policy is a scam or something is wrong (such as poor communication between the dealership and Headquarters). I have put a "stop-payment" for the loan on the total loss vehicle a few days ago through my bank - I will see what happens with that. I am beyond frustrated, annoyed/irritated, stressed, and enduring anxiety about this ridiculous situation... I have reported them to the Better Business Bureau as well. I have absolutely nothing bad to say about the dealership as the Salesperson & Finance Manager were very friendly & helpful, but I am livid with Hyundai HQ.

If there were a negative 100, that's how I would rate Hyundai USA. I took my car into a dealer. A battery in my 2022 hyundai had died. It was covered under warranty.

It took 8 weeks for the needed part to come in, during which time no one had any knowledge.. There doesn't seem to be a tracking system of any kind.

I initially had Hyundai agree to pay for my rental car, as per the warranty. The first case manager I had was helpful. I sent my rental car receipts in ever two weeks and she had me reimbursed for the first month.

The trouble began when I asked her if they could expedite my case, It was beyond my belief that it could take so long for one car part. It is here in the CSS department, that I got a horrid, horrible, rigid case manager named JALAIA.

She insisted she could not send any rental car reimbursements until she 'evaluated' the case starting from the beginning. A month later I got my car back. I called her to tell her there was nothing to expedite any longer, and could she catch up on my rental car reimbursements?

For reasons unknown to me, JALAIA totally refused and insisted she had to complete her evaluation. Evaluation of what I asked? The repair was completed. I never got a satisfactory answer. I asked to speak with her supervisor which she refused to facilitate.

Since then, I have called customer service almost every day. Depending upon who I talk to, I get conflicting information, some completely false. Bottom line, after requesting several times to be connected with a supervisor in that department, that has never happened.

Hyundai owes me 4-5 weeks of rental car reimbursement, totaling well over $1000. I plan to take hyundai to small claims court.... but truthfully, I doubt I'll ever see my money.

Because of all this, I will never buy another Hyundai. It's amazing that this is even allowed in this day and age.

On July 5, 2024, we took our 2012 Hyundai Accent (running perfectly - no error codes, etc) into the Hyundai dealership for an ABS Warranty Recall. Picking up the car, the rear window motor would not work and other evidence of improper maintenance (which they acknowledged happened during maintenance). They wanted $976 to repair the damage they had done. We refused. A short time later, on the Freeway, the engine and braking system completely died, confirming the ABS recall was not done properly. The emergency brake was required to stop the car. This incident was evidenced by CHP, AAA, and the repair shop the car was towed to. Our request was that Hyundai fix what they broke. The dealership, Hyundai Motor America (Fountain Valley, CA) and Hyundai, S. Korea have refused our request. These responses violate the Ethical Standards posted on the Hyundai Corporate website. Poor quality cars and service - avoid buying any Hyundai cars.

Hyundai as a whole should be ashamed of themselves. I have a 2017 Hynundai sonata that has had the same issue since 50k miles.
Oil gets into the combustion chamber and fouls the spark plugs. I'm currently at 101k miles and this is the 7th time the same problem has happend. SEVENTH.

I took my car to Tuscaloosa Hyundai the first time this happened. They said they didn't know what was causing this.

There are social media groups with 100s of people talking about this same problem. Sounds suspicious that they didn't know what was going on.

Instead of telling me then that to fix this problem I would need a whole new engine (Which isn't covered under warranty because in Feb of 2022 by 2017 car was already too old to be covered under warranty- even though Hyundai made a defective engine.)

Tuscaloosa Hyundai was perfectly happy to take my money for this same problem MULTIPLE times- giving me hope that "Maybe the next time they will replace the engine". Even said the new standard is to get the combustion chamber cleaned every 6 months ($600 charge twice a year!?!?!).

Do yourself a favor and just don't buy Hyundai. They are an unethical company- and make defective engines, gladly letting local dealerships profit off your misfortune to have ever bought a Hyundai.

Tuscaloosa Hyundai- I challenge you to do better as a company to fight for your customers who end up with these defective engines. I'm 1000s of dollars down, can't afford to keep making these repairs and still owe on a car that was never made to last past 100k.

We bought our Hyundai Sonata Hybrid brand new in 2015. For the first few years I thought I would be a life long Hyundai customer. We always took it back to the dealer for oil changes (regularly) and any needed maintenance (which wasn't much at all). We always dealt with the same service manager and the whole experience was awesome. I referred people to buy Hyundai and in fact had a co-worker buy his brand new Hyundai Kona through the same dealership. All of this wonderful car bliss ended this year. We have had issue after issue. Mind you this car still looks brand new, we have taken such good care of this vehicle. Our issues started last fall when we would randomly get an alarm that said that something was wrong with the hybrid system. We would have to immediately pull over, shut off the car and try and get it to a safe location. We would load the car on a car hauler and take it to the nearest Hyundai dealer. Several times they would say they fixed the issue, to only be driving and for it to alarm again within a few miles. Eventually they made us take it 45 mins away to another Hyundai dealer who had a specialized mechanic to work on Hybrid vehicles. So we would have to put it on a car hauler again and drive 45 mins to this other dealer. Again they would say they fixed it and did updates and also drove it with no alarms or issues. Nevertheless, we would drive the 45 mins to pick it up and on the way home the alarms would go off. We have not been able to drive this vehicle for a year. Its beyond frustrating. We are in the process of taking it back down to the Hybrid mechanic which I know is going to end up with no answers. Good luck to anyone who has bought a Hyundai. Car has been paid off for 5 years and now we will have to buy another vehicle, and in this economy. I feel like we are being taken advantage of! We did everything by the book and now we have been hung out to dry. Never again.

I own a 2019 Hyundai Santa Fe, and like many others, I am facing the widespread paint issue, particularly with the pearl white paint. I’ve been in constant communication with Hyundai corporate and my local dealer, only to be informed that the dealership refuses to repaint my vehicle because corporate won’t reimburse them. At just four years old, the paint on my car's hood began bubbling. I’ve owned vehicles over 20 years old that never had such a paint issue.

Despite loving the car, my frustration with Hyundai has reached a point where I will never purchase another one. The paint quality is so poor that I can’t even sell the car in its current condition.

Hyundai needs to take responsibility for the substandard quality of their paint and their processes. How many class action lawsuits will it take for them to address this? Buyers, beware!

My daughter purchased a 2015 Hyundai Sonata at a local used dealership. The car had a few knicks and dings and a small area of chipping paint on the front left panel. She was aware of the fact that buying a nine year old car would have a few imperfections and she was pleased with how nice the car was overall. What she wasn’t prepared for was in about 4 months, the paint would start to bubble up and peel off in huge sheets all over her car. We looked into it and read about thousands of Hyundai sonatas, Santa Fe’s, etc. were experiencing the same thing but that only those that were still under warranty or extended warranty were being fixed by Hyundai. We filed a claim and we were told that there was nothing Hyundai could do because we were out of warranty and had no extended warranty on the paint. It seems that Hyundai made some big mistakes in the painting process of the defected vehicles but still put them out into production. I personally believe that they should be liable to fix the paint in every one of these vehicles with or without any kind of warranty. I certainly wish that we had known of this issue before she bought the car and I hope this review maybe helps someone else before they’re blindsided. My daughter now has a car that will be basically unsellable unless she forks out thousands for a new paint job. I will make it a point to let as many people as i can aware of our situation and I personally will never purchase another Hyundai .

If I could give Hyundai company 0 stars I would. We purchased a brand new Hyundai Tucson and it has been nothing but a nightmare since day 2. Our passenger airbag warning light came on after 2nd day of buying the car yet when I went to communipaw dealership in Jersey City to report the problem they charged us to check that when it should have been covered and then they claimed it was an animal bite on the wire which was impossible since the car is brand new. Also when contacting Hyundai corporate headquarters and opening a claim about the issue they never helped us and expected us to pay $6000 out of pocket for an airbag. The dealerships don’t even Pick up the phone when you try to make an appt as well. Stay away from Hyundai and buy another car brand or regret it later.

Hi, please I'm here to advise people who bought the hyundai to stop buying.
You need to buy the Toyota cars, is expensive some time, but they will help you in case something going wrong on it, example, if engine or transmission broke, they have settlement on that, and they treating you good.
For my experience with hyundai company they're sheat, I have my engine blow out, I submitted all paperwork for settlement to reimburse me, they refused everything. Thanks

My 2023 Hyundai Elantra ac had gone out at the end of the year last year , luckily due to it being cold i didn’t worry about it. Now that it’s so hot they’re gonna diagnose the car and say it’s a dent in the condenser, I haven’t even had the car for a year, and under warranty still. Of course service doesn’t want to do a ac repair for free so they lie to Hyundai corporate and say it’s not a manufacture defect, so it’s not covered. It’s so hot and I’m pregnant with no ac in the car.

We purchased a 2020 Hyundai Palisade 4 years ago, what a nightmare! We have had issues with oil consumption, we were given the run around, by our service department, till the car was out of warranty. Than they replaced the motor, now all everything else is breaking due to the motor leaking oil all over the motor. Now it our responsibility to repair all these issue! They want to act like this my fault and should be happy they at least replaced the motor! Stay Far away from this Car , they would even work out a trade for this car! Tells you how much faith they have in their own vehicles

Do NOT expect to get anything done through this company. Customer service, case managers, technical support teams, management teams, will all shove you off and give little to. O information about what may or may not happen with your vehicle and waste LOADS of your time. Don’t buy Hyundai.

I opened a customer case number with Hyundai Customer Care Dept April 2, 2024 because I could not get the Blue Link portion of my navigation system to connect so that I would have service. It was determined that Hyundai software was not able to communicate with my car. I was told that their technical department was working diligently on the issue for me and in an expedited fashion.
Well it has been almost 2 months since the issue was reported and i have had zero updates from the technical people and no results at all.
I have placed numerous calls to the customer care department, have even talked to 2 different supervisors. All they will tell me is they are still working on it and they have no progress reports. And no you cannot talk directly with out technical people who are supposedly working on the problem. Totally STONEWALLED!
Previously i tried to get a backup key fob made for the same car and the people trying to program the key said they could not do it because for some reason their diagnostic equipment was having trouble communicating with my cars system. I got zero help from Hyundai Customer Care Dept on that issue. I was never able to get a back up key.
Basically the two problems are obviously related. So my issue has dragged on for closer to 4 months without and results from Hyundai.
This is the worst customer service experience you can encounter. No results, no feedback, no followup!!!

A very frustrated and unsatisfied customer!

Ed Kanzler
8312668550

The paint has started peeling off my 2017 Hyundai Elantra, January of this year. I went to the Hyundai Collision center Jan 15th in Saint Petersburg where they took pictures and wrote an estimate and sent it to the Crown Hyundai Services to submit to warranty. This information was supposed to be sent to warranty as a claim. 3 months later and several calls to get an update and no one had the decency to return my calls. I left multiple messages for Ryan Murray the Services Manager as that’s who the Collision Center said to reach out to as he was supposed to send the information to warranty. My husband goes in there IN APRIL and they just say it’s out of warranty. Really?! Not sure if anything was even ever submitted!! Why wouldn’t you call your customer back, you have no issue taking their money! I then submitted a claim through the corporate since the dealership wasn’t any help. After multiple conversations with the case manager she wanted me to drive to another dealership to see if they could help. I said no I’m doing that since the other dealership is almost 40 minutes away she suggested going back to the dealership I went to initially to see if they would cover part of the cost. I advised I have already done that, I have gone there multiple times! After the runaround and pretending like they were going to assist I get an email saying “based on that evaluation, we are
not able to assist the issue with the paint even as a result of a defect in materials or workmanship. Specifically,
it appears that the condition did not arise during the applicable manufacturer's limited warranty period.” Hyundai needs to take care of this issue, it didn’t start happening until January. DO NOT BUY a Hyundai and if you have any manufacturing issues don’t expect any sort of help from them.

Copied and paste my history since the purchase of used car from hyundai dealership,

Update May 02, 2024: Never again will I buy a used car from a Hyundai dealership. The vehicle again has been a hyundai shop since mid Dec2023. Even after this dealership replaced the engine with a USED unknown miles, it still fails after a few months driving. For protection I have purchased the Hyundai warrantee, recommended by the dealership. The corporate Hyundai warranteee is giving us a hard time.
This is the biggest mistake I have ever done, buying a used vehicle from this hyundai. It has been nothing but problems. Even after believing I will be put on ease by purchasing the hyundai warranty, just to realize they are a bigger problem. I just hope they do the right thing, but I doubt it. They want to tear it down with the intent to bill me if they determine it's not manufactured defect, again the engine that was installed is a used unknown miles by the hyundai dealership itself. The worst transaction vehicle purchase I have ever done!!!!
Respectfully,
Retired Disable Veteran
Luis
Xxxxxxxxxxxxxxxxxxx

First of all.. my review that I had submitted around 6 weeks ago was removed. It was very detailed and to the point.

Let me add a little bio about myself: I am retired military that has suffered a stroke in the beginning of this year, had npt recovered fully and been dealing with what seems to be deception.

Do your research.. there is an active class action lawsuit. Some of the used vehicles has known engine issues. I been sold a used 2015 hyundai veloster with 83,303 miles on it. A little over 3 months after purchased engine light comes on, tic sound, loss of power and it consumed the oil.
Just to find out that these cars and many others had the same issue. I took the vehicle back to have the engine replaced due to safety recalls as described in class action and the motor Vehicle agency. Corporate refused to honor the repairs based on maintenance history not conducted during 10k-23k miles. I purchased the vehicle with a little over 83k miles on it and it breaks down 6k miles later. Corporate states that the dealership should replace the engine based on their inhouse contract and the dealership refused to honor it. I had reported it to the State attorney general office and spoken with traffic safety administration. They looked at the history of the vehicle and based that all safety recall was up to date on the vehicle that the vehicle met the criteria and that hyundai will make up any excuse not to honor the repairs, mind you their excuse was maintenance neglect during 10k-23k miles and just to remind you, Out this dealership with 83k miles. The next agency i will report to FTC, because I question if they knew that this vehicle was not going to meet corporate standard for engine replacement due to maintenance neglect during 10k-23k.. i also wonder if they knew about the oil consumption and neglected to reveal it. I will advice the administration not to remove this review.. and copied it and took an img for the record.
Do your research..a whole list of hyundai vehicles are listed in the class action lawsuit.

The paint is chipping off in very big chunks. No wrecks, dings or fender benders involved.

Apparently there's a paint warranty extension but that only extended to 2018. We have a 2019 but didn't encounter the problem until 2024.

So I call the warranty line and am told I may be eligible for a 'good will' service. I wait 4 weeks for my appointment at the local dealer from whom we bought the car. The dealership (Jeff Wyler) says its out of warranty and they don't do good will work and the Hyundai corporate has done this before. Corporate doesn't want to pay so they give you the runaround and a misleading sense that something might come of this process.

I'll make it my mission in life to give bad reviews everywhere possible - personal, online, BBB. We can't afford the paint job (quoted at 3-4k) before the car is even paid off. So its going to turn into a beater and a running example of why NOT TO BUY HYUNDAI. Fortunately for the dealership, they are going to be bundled into this 'goodwill' experience.

I buy cars to last a long time. This is pathetic.

Where to begin? Well I deliberately sought out a place to leave this review which I typically would not do, and noting that this review will be lost in the sea of 1 star reviews I wish I had seen prior to purchasing my Hyundai Elantra! In any event I purchased a 2015 Hyundai Elantra Push button Start with a manual transmission, and it was my first auto loan and was charged outrageously at 10.9% interest on top of a $14,000 sticker! In any event It was economical fuel wise which allows me to see my daughter who moved to an adjacent State, which is still an 8 hour round trip but doable with decent fuel economy! That was until about 7 months ago, where I had someone try to steal the vehicle they drove it up on a high curb, and broke the front drivers side fog light! Im assuming the amature didn’t know that in order to reverse the vehicle they had to push the button and shift it back towards the First position! Now most people would say calm your insurance and they will take care of it, except it was at this time that my insurance on the vehicle went from roughly $120 a month to $345 a month as a 40 yr old single male driver owning two vehicles. I was not exactly sure if it was an increase due to starting my new business or what had occurred to make my rates spike! I later came to find out that it was due to the high susceptibility of theft for Hyundai and Kia models! There has since been a judge who has approved a settlement for owners of these vehicles, however, my vehicle is NOT included in the class of vehicles that are covered under the settlement and therefore I’m not entitled to any settlement! My insurance company I won’t name names but lets just say they think im in good hands, while I just see their hands in my pockets at every turn! And Because of the stigma surrounding this vehicle model they are the only game in town because I’m grandfathered in as I had the vehicle insured before all this nonsense became known! But I make no misconception that they could drop me for any reason or no reason at all! And where my 6 month contract insurance premium is $1,909.00 for the Hyundai alone, I received a letter from the bank that provided the loan for which I am still $9,000 or so away from paying off said loan, that my insurance companies decision to raise my premium was one thing, but when they also decided midway through the policy period to arbitrarily raise my deductible from $600 to $2000 it was $1,000 higher than the loan would allow by about $1000! Which means that it will likely be adjusted back to about $1000, and my premium on this vehicle will in kind be raised yet again! And this for a vehicle that has not now run for some 8 months, because after the amature tried to steal the car it ran intermittently and it required a jump, on several occasions, so I assumed battery or the like! Then one day I was making a uturn a block from home and the vehicle died on me, i mean the whole dash went black and nothing! No jump worked, nothing would get it to turn over! So my brother pulled me into the lot of my apartment building and there it has sat while I have attempted to source the issue! I have placed a new starter, new battery, neither work, learned that the likely culprit which explains the complete shut down of the vehicle was the key Fob Batteries had died! I went to the Hyundai dealership and replaced one which brought a little life back to the vehicle, and it almost started the first time and then simply stopped! I get a sort of crank no start ! Looking online I see all manner of problems with solutions that don’t fit my push button manual transmission vehicle! Such as reprogramming a smart key following battery replacement! And I’m kind of under the gun because my apartment is threatening to tow the vehicle which I won’t be able to get out of impound due to an unprecedented lack of snow here in Minneapolis this season, and I still owe 9k ,Couple with crushing fuel prices and inflation, insurance that nearly tripled for this vehicle, plus the repairs and parts to get this vehicle operational, I’m beyond spread thin! I call the two Hyundai dealerships one was so uninterested blatantly rude. I called the other last Friday very friendly, helpful, understanding, said to replace the battery $245 which I did that day, without success. Now it’s Monday, and I call and I’m told there is no place in my vehicle to place a smart key for reset in my model vehicle. I’m told that I will have to pay to get it towed in! Likely another $250 And that to diagnose the issue will be $180 per hour, which basically Hyundai can say 1 or 10 or 100 hours how do I know? I’m on the verge of homelessness, I haven’t had steady work in nearly 4 months, I sunk everything I’ve made into trying to get this vehicle to run, thinking use it for DoorDash to stay afloat! Hyundai not only takes zero responsibility but smells blood in the water, and comes hungry!

I have had 2 Hyundais and I liked both the one I have now had the recall motor replacement which they replaced at no cost but the rental car I had to get for the 21 days I waited because no loaner cars available cost me 1400.00 and they will only give me 750.00 back on that I think they should have payed the full amount if they had I would have given 5 stars

I don’t recommend to buy hyundai vehicles as their vehicle is not good and not worth for money and their customer care is best of the worst.

I purchased hyundai Tucson 2023 model (limited edition) but I regret for my purchase. Most of the features(smart key, switching audio between calls and radio, very inaccurate estimated fuel range) gives hard time and even their app don’t have option to raise case. Need to goto chat and figure out for support case submission.after all these we end up with unable to submit the case scenario(after filling form in 2 screens, it says unable to submit your request please try again)

The paint on our 2018 white elantra started peeling for the second time. Hyundai admitted there were issues with paint on this year and model car. Hyundai still refused to assist on the cost of repainting it. They will Not stand behind their product. Don't buy Hyundai.