Hyundai Motor America Reviews 129

My husband purchased a 2013 Hyundai Santa Fe. It’s been maybe 4 years now. Had problems with it about a year after purchase with recalls. He has been taking it back and forth to Hyundai dealer. They said they changed several parts as well as the engine. Either they lied about the engine being changed or the one they put in was worst then the first one. Problem after problem. Of course by the time the replacement engine really started burning the oil and he noticed. Of course the warranty was expired. I have called every Hyundai company I was told to contact with no results. Called the BBB they said because at the time it was a pending class action about you guessed it the oil consumption. Took it back to the dealer and was told we would have to pay for the engine and get reimbursed. Why should we have to do that when Hyundai is very aware of the bad engines they put in. I have been trying to get a phone number for corporate office and all the consumer service people claim they don’t have a direct number to corporate. So I guess I’ll have to write a letter. This is horrible. We will never buy another Hyundai. I’m worried about something happening with mine. I bought a 2015 right before my husband got his. These are not our first Hyundai vehicles. So loyalty means nothing to them.

Don't ever buy a Hyundai. I bought a 2017 Hyundai Elantra and paid outright for it in 2019. The paint started peeling off the roof within a year. I made numerous attempts to get Winner Hyundai to do something but was given the run around. I contacted Hyundai Corporate who tried to assist me. I'm still waiting to have it painted because Hyundai wants me to pay for 25% which is unacceptable. They knew about the paint issue before they sold the vehicle to me and never disclosed the issue. Yesterday, my engine light came on and I went to my mechanic to see what the issue was and he informed me that he couldn't tell because it needed a software update. WOW!! I go to Winner Hyundai and I'm told sorry we can't get you in until the end of March. I wish I would have gotten the girls name because she was rude. I can't express my disappointment enough. I just want to warn anyone thinking of buying a Hyundai vehicle NOT TO. Go buy a Honda, Toyota, Nissan or Mazda, they actually care about the customers.

Hyundai sent me a notice of a recall campaign on my Santa Fe indicating that a leaking valve cover gasket could leak oil into the alternator causing it to fail. Well, the notice came after the alternator had already failed, and I had replaced it at my expense ($650). Upon getting the notice of the recall campaign, I took the car to the local Hyundai dealer, and they verified that the gasket was leaking oil into the alternator. Hyundai has a provision to reimburse the customer for such repairs, but refused to do so in my case because the I replaced the alternator more than 60 days before the gasket was replaced by the dealer.

No amount of pleading with Hyundai could get them to reimburse the cost because of this arbitrary 60 day limit. The bottom line is that Hyundai had a design problem that caused alternators to fail, and they used a "made up" rule to avoid making it right. That's terrible treatment of a loyal customer. They don't stand behind their vehicles. You can expect the same kind of treatment if you buy a Hyundai.

Hyundai sold me a car with a faulty engine that requires a weekly oil change, and millions of others. I have visited Hyundai countless times in an attempt to have the dealership inspect the faulty engine that my vehicle has. Unfortunately, my concerns were ignored and brushed off and I was told to have other repairs instead. I continued to go to the dealership and complain and finally after an oil change, I returned to the dealership a week later because my car ran out of oil after just one week, and I was told by a service employee at that dealership that they can see how the engine is over consuming oil and advised me to let me engine BLOW up so that Hyundai can replace it, otherwise they were not going to because they don't want to spend the money. I was outraged! I have gone to multiple mechanics who have confirmed that I have a faulty engine and that there is a recall on it. I have called multiple times in an attempt to speak with a manager, recently I was told there were no other options except for me to pay for or fix an engine that I did not damage. I am now considering on hiring an attorney and filing the proper paperwork that is needed or getting a NHTSA inspector. I have spent THOUSANDS just on oil changes. I have to get an oil changed every 10 days because my car runs out of oil after a week! It makes it a lot more difficult and infuriating that Hyundai have ignored my claims and refused to help unless I spend more money. It is very disappointing that I am not being heard or helped unless I take legal action. The amount of money I have spent on this vehicle plus the oil changes is really a shame. They are selling cars to people under the impression that it is a good vehicle but that is a lie and millions of others would agree.

Buyer beware. Hyundai has white paint peeling issue. Car has been peeling for months. Many models, many future years not corrected. Dealerships know. For 3 months dealer has been working in good faith to get resolved with Hyundai. Reps have same script, different rep or different day we can only go with what warranty department warrants. Consider you being luck 85% of car can be painted. you owe added 15%. Consider yourself lucky! Car out of warranty and this is good faith offer. We Calculated average trade keeping a car is 3 years, most would be out of warranty coast saving to Hyundai if they do not have to cover painting car. Low miles on car, maintained, runs great, paint only started to chip off after 36,000 miles. We are considered lucky it did not start earlier!. So it will only cost about $800.00 of our money to get the whole car painted correctly because Hyundai does not care to much about servicing an issue they have known for years. Not corrected on other models on social media, public broadcasted on a local TV station to show car issue with big chunks of paint chipping of car. Do will uncover much of this issue across the country. no recall. No more even sharing the small cost to split difference on making the complete job painted correctly. Still going on with no further warranty consideration to dealer so we can get car painted correctly. Should be 1005. Some have been given that satisfaction.

Awful customer service! No help getting my car repaired under my warranty! No help and incompetent people!! They will not assist me getting me in a dealshiper to get my horn repaired and told me to wait until March! Newer car, no reason why I have this issue in the first place!

They really stepped their game up especially in the recent years. It is not something hard to imagine because the technology floor overall has been on the rise across the automobiles and motor companies industry, and they are following the trend.

the new generation Sonata's are a really smooth ride and they have very good interior, technologically advanced. all the cars are about practicality and budget friendliness. They are affordable relative to so many other brands and they don't lack too much if you put them in a "versus" They provide good warranty programs too in so many countries as I have heard

I submitted the requested paperwork for the Hyundai E2 settlement twice. Once when I initially filed my claims for reimbursement and again when they claimed that they had not received the document. While I lost thousands of dollars in value for the vehicle and hundreds of dollars on diagnostics, ride share, and towing, I was awarded $0.00 as they refused to verify the documentation submitted and denied receiving it.

My Elantra was about to be robbed , the insurance company paid me 184$ only and 1000$ is the deductible amount I’ve to pay it from my pocket.
The insurance companies won’t offer me any low price quotes for Elantra !!
And some companies refused to insured my car ! 😒

Hyundai USA saying we will settle this down for the owners but after court decision on September and September now finished October November and 2023 for no news from them .

Don’t buy Hyundai I’m really disappointed of them

Moreover the authorized dealerships want to keep the car for 3 month in average to get it fixed before upgrading the security system without offering me another car for my daily use !!

Run away from Hyundai guys
NP: I'm experiencing this in the USA

The most untrustworthy company out there. Not only did I work for Hyundai as a car salesman and sold new vehicles… after I sold several new vehicles for the company, they supposedly gave dealership rewards to sales people. They charged me and sent me a tax form that I had to pay the taxes on for the money yet never release the money to me… that’s just the icing on the cake. Also purchased a vehicle from Hyundai while working for the dealership. I paid the accountant full and they never took it off my credit, and it still shows as an open auto loan two years later. This is prohibited me from getting credit and auto loans. It’s not hurting my credit, but they refused to remove it as it shows I still have an outstanding balance of over $15,000 on a car that was paid off by another dealership years past. Avoid this company, or spent countless hours on the phone and even the Audi dealership where I bought a 2023 Audi from even tried contacting them after they paid my vehicle off. This company is the most dishonest reputable company I’ve ever heard of. They have no representatives in the United States that are willing to listen. I’ve made countless phone calls for both the money they texted me and never paid me, as well as the total balance. They never took off my credit.

I am thrilled and sincerely grateful to Hyundai Motor America for their incredible gesture on my first anniversary as a Hyundai owner! Receiving the beautifully designed anniversary card was an unexpected and delightful surprise. As a first-time Hyundai owner, this thoughtful act made me feel like a truly valued customer. The highlight for me was the unique white seed paper, crafted into a lovely heart shape. It was such a charming and eco-friendly gift that I immediately planted it in a cute pot on my windowsill. I can't wait to see the flowers bloom!

This kind gesture from Hyundai Motor America has deepened my appreciation for them. Owning a Hyundai has been a fantastic experience, but this personal touch has added a whole new dimension to my journey with them. It's not just about having a car that I enjoy driving; it's also about feeling a connection and loyalty to the brand and the people behind this excellent automobile. Their attention to customer experience is truly commendable!

Hyundia took a radio graphic that I purchased , I liked it , and it stood out the day I purchased it , it was then stolen from me in some update after I purchased it , thats what i bought it served no nessacary function it was a graphic design is all and it was my property once I bought it , Hyundia refused to address their theft , refused to reinstall it with multiple calls and written requests and demands ,Hyindia could care less that that is was I purchased not the generic thing they replaced it with and basically told me tough, get lost , I like the vehicle but I like 100% of what my money purchased not the lesser percentage they believe they can force me to accept as mine , when it is just plain not what I bought , Hyundia Motor company Stole what I purchased and it's unacceptable, egregious , criminal and so tacky they'll never be off the hook for being thieves ...Shameful Horrible Company is what Hyundia Motors is....

**Legal Complaint**

**To whom it may concern:**

**From:** Liliana de la Caridad
**Address:** 18180 NW. 68 Ave
HIALEAH FL 33015 United States
**Phone:** [(786) 210-4364]

**Date:** November 8 , 2023

**Subject:** Complaint regarding lack of Hyundai roadside assistance service

I hereby bring to your attention a complaint regarding the lack of Hyundai roadside assistance service.

On November 8, 2023, my Hyundai Santa Fe vehicle, purchased last February from Rick Case Hyundai in Weston, Florida, experienced a tire puncture on the highway. Since the vehicle does not come with a spare tire and I am a single woman, I was forced to rely on Hyundai roadside assistance.

After calling the corresponding telephone number, at approximately 4:15 pm, I was assigned a case number (73173131) and was informed that the service was on its way and would arrive within 20 to 30 minutes. However, after several calls and over 4 hours of waiting, the service had still not arrived.

Finally, after a 4-hour wait, I was informed that they would send Triple AAA service. However, the Triple AAA service did not arrive either.

In total, I was stranded on the highway for over 6 hours, at night, alone, and unable to reach my workplace. Additionally, my sick mother was waiting for me to be able to receive her injection.

This situation caused me great frustration and stress. I lost a day of work, and my mother had to wait longer than necessary to receive her injection, posing a risk to her health.

Finally, around 11:00 pm, I was able to resolve the issue myself with the help of someone I was able to reach out to, who kindly repaired the tire for me, with the corresponding payment, of course.

Therefore, I consider the Hyundai roadside assistance service to be deficient and not meeting the promised standards. As a result, I request compensation for the damages and losses incurred.

**Requests:**

* Hyundai Motors to apologize for the lack of roadside assistance service.
* Hyundai Motors to compensate me for the damages and losses incurred, including lost wages, the stress caused, and the vehicle repair expenses.

**Sincerely,**
[Liliana de la Caridad Fagoaga]

I have been a loyal Hyundai customer for years and currently own 3. One just had the engine issue that has been going on with the 2014's. I had the car towed to the Lakewood Ranch location and am extremely upset by their service. No communication and would not respond to messages or provide me with information. This car is for my daughter and grandchild that has health issues and is truly a hardship to be without. When I finally got in touch with them I was told corporate denied the repairs due to extreme neglect, which is absolutely a lie! Not once when bringing the car in for service/oil changes did the mechanic say there was an issue! No oil light ever came on nor have I had any prior issues. I was directed to Hyundai customer care but given the wrong phone number and then was ignored my request for a reference number. I have since called customer care and asked for the report submitted to corporate that was used in the decision making and was denied. They said that Hyundai Motors made those decisions but I was not allowed to speak to someone there. Customer care representative just read off a script and that was all that could be offered. How can they not provide me with that report? They said it is owned by Hyundai?! My next step according to Hyundai customer care is to go through the BBB. I am a single grandmother working full time and my daughter needs a car to take her baby to the doctors every Wednesday, so yeah, like I have time to go through that process. I believe that's what they are counting on to get out of replacing the faulty engine. I will be selling my other 2 Hyundai's asap. I am no longer a loyal customer. Please be very cautious buying a Hyundai! The dealership and corporate are terrible and do not care about their loyal customers at all! And to top it off, they replaced my mothers engine in her 2014 just 6 months ago due to the same default in their engines, but will not do mine. I think they have fixed their quota and are trying anything to get out of replace more. They must be tapped out and customers be damned.

I recently leased a Hyundai Tucson 2023 with high expectations of a reliable and enjoyable driving experience. However, my journey with this vehicle and Hyundai's customer support has been nothing short of a nightmare.

After just 4,000 miles, I received an alarming alert that there was no engine oil in my brand-new Tucson. Worried about potential damage, I promptly took the car to my local Hyundai dealership. To my astonishment, they did little more than add oil and send me on my way, offering a bewildering excuse that the car may have come from the company with no oil—an unacceptable explanation for such a significant issue.

My troubles escalated when, after an additional 3,000 miles, the engine warning light reappeared with the same alert. Returning to the dealership, I was informed that little could be done beyond adding more oil and contacting Hyundai on my behalf, initiating a consumption process.

Three weeks passed without updates or progress, prompting me to contact Hyundai support directly. Shockingly, I discovered that no process had been initiated on my behalf, forcing me to open a ticket and obtain a case number myself.

My efforts to resolve the issue hit further roadblocks when dealing with the assigned case manager, who proved unhelpful and unable to provide meaningful assistance.

In the midst of this ordeal, I had to use my vehicle for a vital trip from Quincy, MA, to Albany, NY. The journey was marred by the strong smell of burning oil from my car. In Albany, I sought help from a Hyundai dealer, only to be refused due to their busy schedule, offering an appointment 40 days in the future.

Desperate and with no alternatives, I contacted Hyundai support yet again, only to receive the same unhelpful advice—leave my car at the uncooperative dealership for 40 days.

Left with no choice, I sent my family with a rental car while I slowly drove my problematic Hyundai back to Quincy, a stressful and frustrating experience that highlighted the car's dangerous condition.

Communication with the case manager continued to be ineffective. Promises of escalation and resolutions fell by the wayside, leaving me deeply dissatisfied with Hyundai's product quality and customer support.

I am left pondering whether this is how Hyundai chooses to treat loyal customers. If this experience reflects the company's values and commitment to customer satisfaction, I am inclined to explore alternatives, like Kia, with whom I have enjoyed a trouble-free five-year relationship.

I implore Hyundai to take immediate action to rectify these issues and provide a satisfactory resolution. The way this situation has been handled thus far is far from acceptable.

Sincerely,

zdalbaker

Motor died on a new car under warranty. The dealer says it is common and will take 6 months to fix (because they have so many issues) but said that I should rent a car and Hyundai will reimburse. The dealer has my car, Hyundai of America is not responding - I am out several 000's in rental. They do not respond to BBB complaints. I am so lucky that the car was still under warranty + they had a class action because of problems with engines so make sure that you don't give up even if your car is not under warranty. Anyhow, crapy quality, useless customer service. I'll get a Toyota next.

UPDATE - Nov 16- 2023- I finally was reimbursed for my rental expenses and raised my review from a 1 star to a 2 stars. In great part because of the dedication of a support rep (Pamela). It is unfortunate that I had to spend so much time for such a simple matter. Is the Hyundai strategy to make it so hard that most don’t fight for their warranty? Anyhow. Don’t give up if you are in the same situation. My filing with the better business bureau and sending a letter to start a small claim court process had the desired (yet slow) result.

I leased a car through Fox Hyundai using Hyundai Motor Finance. Due to a horrible storm I had a tree fall on me while driving. My lease was totaled my insurance paid off the car and sent in all the paperwork. The check cleared, and I am still be financially harassed by Hyundai motor finance. They have not officially taken care of the issue and are still asking me for my monthly payments. I can’t sign a new car as I already have a car loan out, thanks to Hyundai. All I want is them to finalize my lease payoff. Fox Hyundai says this has nothing to do with them but it’s Hyundai motor finance. I understand, but you USE them to finance your vehicles! Help your costumer out. I am at a loss and can’t recommend Hyundai due to the horrible costumer service with motor finance. I wish the dealership could somehow figure this out with me and I would not have to leave reviews and go to the news. I am a 27 year old with no car now because motor finance can’t get it together. Thanks Hyundai for making me struggle more in this economy!

Called SouthPoint Hyundai in Austin, TX on 9/18/23 because the horn on my 2022 Santa Fe isn’t working. The female service rep said I could have an appointment in January of 2024-only 4 months from now! She cited “lots of people moving here”, “supply shortage from the pandemic” yada, yada, yada. Checked local Honda and Mazda dealers to fix same issue. 1 to 3 week wait. Their competitors seem to have overcome the same issues, So what’s Hyundai’s problem? Mismanagement would be my guess. They’re happy to sell you the car, they just can’t service it in any reasonable time frame.

So far so good !! That means even though it’s going on two weeks , my friends, petty sure Honda corporation is going to make it right they’ve already taken some steps to make things right, 😊 we will see tomorrow if they stand by their promises, Devon a couple other people have been very kind to me as of today which would make it September 15 as I thought they keep saying they have to do this and get a superior approval so here it is I am a foster mother bought a vehicle from Honda 18,000 that was gone They sold me a bad car. I got evidence I got paperwork. I’ve got everything and I said to them since you guys were working with me, I’ll wait off and reporting anything. Let’s get this fixed get me an a rental get me a new car do what I have to do well today same thing I have to come out of pocket for a rental and they’re still trying to find out what they’re gonna do so I’m gonna tell you guys I am myself going to report it to the fraud department Honda and I am going to report it to my bank because my bank knows what’s going on so as far as a Beautiful report, you know they don’t care they don’t care I don’t have the money to do what they want me to do but I’m sure making a payment on my car. Have a nice still make a payment. They sold me a junk car. I can prove it from the time I bought it and there was two recalls on it they never did it now in Corpus Christi get out it. Yeah that was a month ago I called him every day. Nothing ,

I can't leave a no star review so I have to select one. Our 2018 Tucson has gone through 3 motors, the 3rd one the car didn't even make it out of the shop. We do the maintenance on the vehicle and there is no reason for a vehicle to go through this many motors. We filed a claim with HMA for a buyback or settlement and was denied. They refused to give us a reason for the denial or tell us what the requirements are which is very suspicious to me. I'm going to guess no claims get approved if our car didn't meet their requirements, that they are just there to waste our time and give false hope.