Hyundai Motor America Reviews 129

I have owned a 2007 Santa Fe, 2009 Genesis, 2018 Genesis, 2020 Veloster and a 2023 Santa Fe Calligraphy. Hyundai service has never been great but it is at an all time low. How many manufacturers would offer free maintenance then suggest you take your new vehicle to an independent garage for the first oil change because they don’t have an appointment for the foreseeable future? How good is a 10yr/100,000 mile warranty if you can’t get the vehicle looked at? Acura, Lexus, and Infinity all have separate dealerships and service departments. Not Genesis. Toyota’s service looks like Rolls Royce compared to Hyundai/ Genesis.

Its unfortunate I have to write this after loyalty to Hyundai, they do not take responsibility for their products and are not loyal to their customers. I have been dealing with oil consumption since 2022 and currently still going back and fort, and they continue to deny anything is wrong, my 2019 sonata is burning 2 quarts of oil, they diminished test by saying it is only burning 1 quart which to them is normal so repairs were denied even after Napleton Hyundai advised it is burning too much oil, talked to one adviser who had test redone, after the 3rd test, the new adviser told me that they didn't have approval to do test again, this is because the last test showed it is burning even more oil. After reading everyone else issues I know now Hyundai sell lemon cars and will not take responsibility are stand behind their products. The BBB is not evening displaying complaints including mines against Hyundai. this is a WARNING, FOR YOUR SAKE DO NOT PURCHASE ANY CAR FROM THIS COMPANY YOU WILL REGRET IT. A group lawsuit against their warranty policy and process should be started.

Worst car company ever, so many people over their heads paying for cars with bad engines that Hyundai won't take care of. I hope you go out of business!!!! I hope the federal government comes after you.

I should have read the reviews before buying a 2020 Kona SEL. Search for Hyundai complementary maintenance. Find the link to a PDF file. I think everyone should read it.
I was told that my first HCM was mileage based only. Stevens Point automotive center talked Hyundai into giving the service to me based on months. How generous?
I spent months finally getting a supervisor to email me words that convinced my dealer to give the second service based on months. How kind?
My third service I was told I had to pay for myself because I was 1 to 5 days late, depending on who I spoke with. I finally paid for just the oil change and found out when I got home it wasn't even the full synthetic like all previous services. I paid for a tire rotation when I got home. See terms, section 6 of the PDF. EACH service? A supervisor acknowledged I am right. I'm now being ignored over $$45.64.
UPDATE: I received a debit card that covers my expenses on 9/16/23.

We have had 2 new cars purchased brand new from this corporation and we will never again by another one. Customer service sucks they treat people like crap you lied to when you buy the car and then purchase an extended warranty that covers not a damn thing we bought a 2017 Hyundai Tucson our 2 oil change the kid cross threaded the drain plug blew our engine up they replaced it not with the new engine with a remanufactured engine so they said they should have gave us a new car but that was off the table no matter what but hey they threw in heated seats. that literally burned two holes in the back of the seat. Must’ve got them from Amazon Wow so around 68k miles down the road. This thing is consuming oil all 4 quarts between oil change the oil change they put us on four or five oil consumption test combustion cleanung yada yada yada and still was consuming oil after that still would not replace our engine mind you we are still under the hundred thousand mile manufacturing warranty and a $3500 purchased extended warranty and they still will not Effn cover us. The Hyundai corporation only cares about your money that’s it. They don’t give a damn about the customer. They proved that with the way they treated us we have documentation of every oil change from the time we bought the car till now we also have two years worth of voice recordings from different dealerships stating different things telling us just to let the engine blow up which we could not do that because we would’ve had no transportation and we tried to be responsible still won’t honor their hundred thousand mile warranty with my car. They will not honor the extended warranty with my car which shouldn’t even come in to play because we are still under 100,000 miles but whatever, I would not ever purchase a vehicle from this company they will not take care of you. They will not honor their warranty and plus if they don’t deem manufacture defect, it doesn’t get covered anyway unless you purchase that extended warranty, so I would be very cautious when dealing with this company , we had to get a lawyer for them to fix our catalytic converter that was clogged up due to all the oil that it consumed. I think they should give us our $3500 extended warranty money back. You can keep your car I don’t give flyin damn anymore. I just would like to be refunded my money from my extended warranty that they never honored in the first place I’m telling you guys this isnt a made up story. This is the truth we have dealt with this for 2 1/2 years now it’s been a nightmare for six months. It sat in my driveway making payments on it along with insurance they just don’t care even if they are to fix your engine. They are so far behind with all these engines. They are replacing you’re talking maybe a year or so before you get your car back , if Hyundai would like to reach out to my wife, Amber Watson, or myself chris watson, you should know who we are. We have called you plenty of times and I honestly feel you should give us our money back for the extended warranty at minimum for the hell you have put us through never again. Will we NEVER purchase a Hyundai AGAIN

Being a service member overseas my Hyundai Tucson engine blew up and it was still under warranty. After the local Hyundai dealership determined it was a manufacturer defect I submitted a claim but it was denied numerous times because I wasn’t in the US. I am on us official military orders. I sold the piece of junk for parts after two years of back and forth with these jokers. I will NEVER buy or recommend Hyundai EVER again.

On March I bought a used Hyundai Santa Fe. When I purchased it I looked up recalls and noted there was one for the front valve cover gasket leaking onto the alternator and causing the alternator to fail and that the car had been looked at in Nov 2015. A month later I took the cover off the engine to change the oil and found oil down the front of the engine and leaking onto the alternator. I called Hyundai to find out if that repair would fall under the service campaign and was told that yes, if the dealership determined it was the same front valve cover leak, it would be a covered repair. I then called to confirm it two more times, once before making an appointment to have it looked at and then again the day I took it in to the dealership. Both times i was told the exact same thing, yes, if the dealership confirms its the same valve cover leak, it will be a covered repair. The dealership did confirm it was the exact same leak from the service campaign. But then Hyundai said, sorry, but we will not cover the repair. I even had a case manager call me and say she reviewed the case and it didnt matter if it was the same leak from the service campaign, they would not cover the repair. I asked her if she would accept that kind of treatment, being told THREE times they would then when the dealership confirms the information, being told sorry, no we wont. and she said she would not, but still, we aren't going to cover the repair. So, they wouldn't accept the same customer service they give? There's your problem. This is my second Hyundai Santa Fe I've purchased, and you can be certain it will be the last Hyundai vehicle I ever purchase.

I bought a used 2017 Hyundai Santa Fe sport . It had 17,000 miles . I paid more than it’s worth because of chip shortage . But just in case I bought extra power train warranty coverage even though I might have still been covered under the 10 year / 100,000 mile coverage . The car was using more and more oil weekly finally they did an oil consumption test in 6/2/23 which is supposed to be drive 1,000 miles and they check the oil level . The car only made it 800 miles and started stalling so now it’s been in the shop since 6/16/23 and I’m waiting in line for an engine replacement . Stressful part is Hyundai dealer has no loner cars because they are replacing so many engines so now I have to pay weekly anywhere from 500-600 for rental cars and they just told me they reimburse only up to $40/day . Crazy !!! It’s not my fault the engine went at 70,000 miles . Their customer service sucks and I will never buy another Hyundai product again

Hyundai tucson hybrid blue 2022
KM8JBCA18NU018555
Case: 21563314
Case Manager: Dayan
Ext: 53058

My case began on 12/06/2023 and to date it has not been resolved. For one reason or another, only excuses and no solutions. I am very sorry for the decision that you have forced me to make but my desertion by the HYUNDAI company is enormous. For this reason, after having bought two vehicles of this brand, I can only comment that I will not recommend or buy another car from this company. For your attention, thank you very much.

Where do I begin with this horrible company, so I own my 2017 Hyundai Tucson forever? Nonstop problems with this vehicle, my engine blew up on the highway then on July 6th, 2023 my Hyundai was broken into, stolen, and damaged due to the anti-theft issue. I went to the Hyundai dealership in Janesville, Wisconsin all the people are rude and disrespectful and had me waiting lying saying my car was safe to drive when a noise was coming from the tire. I will never get another Hyundai in my lifetime. They owe me 4,255 worth of money for the damages on my car and my insurance went up because this unprofessional company.

Horrible customer support! Karen is a very unprofessional lady that works for this giant company she should be fired immediately due to her lack of knowledge, integrity and professionalism. I left her many voicemails and she never returned back to me knowing that my car was in an emergency situation. I don’t recommend this company to no one.

Hyundai Motor America converted its dealerships into franchises owned by private stockholders who abuse their customers, especially in their Service Department. In particular, Kendall Hyundai and Doral Hyundai in Miami are incompetent and abusive. After 12 months of trying to make them honor my Veloster warranty on the transmission and turbo system, they have not. So, I will have to use other recourses.

I have a 2016 Santa fe with oil consumption problem. They won't fix my car. I escalated it to the executive complaint dept
And all they do is five me rhetoric. Hyundai does not care about their consumer.

I had bought a 2022 Tucson hybrid new from dealership in 2021. One year went by and I had the thought of trading it in for the newer 2023 tucson plug in model. That’s when I found out that my new car has a “branded” title. I have spent months trying to get this mistake fixed, going to the dealership, make numerous phone calls, sending out emails like crazy ask for help from multiple staff members, managers with no results. I then started to request, then almost demanding a meeting with the owner, I called left many messages all where ignored, but I did get the General Managers attention and he promised to get this title problem fixed and after two phone calls and on the second email he basically said stop bothering us it will get fixed when it gets fixed. I am a paying customer, I did think that the GM was in my side to help, not the case. So I went online to see how to make a complaint and get some help to fix title. Long story short four complaint cases with case numbers opened and over the next two months. Customer service people either did not care to help or they could not help, this was after i complied with their demands of me to prove my case, writing up statements in detail, summiting my original contract when I bought car with pictures just to receive a call the next for them to say that they can’t do anything about it. Opened another case complaint, spent hours on phone, doing everything I could do, I have everything document, I saved every text, email and all responses for use later on. I called back on phone for two hours being transferred from one place to another just to have them finally lie to me and say that it all has been corrected, it was not. I called back the next day to inform them on my next course of action will be if I can’t talk with someone high enough to have some answer, they said that they couldn’t and I will have to wait for them to call me 3-5 days, still waiting for that call.
Like some other reviews I would not recommend Hyundai to anyone, you have a problem they don’t care about you or the problem. I promise you they will not help you. My coarse of action now is I’m making a complaint through the BBB, I will be writing reviews any place I can to let people know, notify the Washington state Attorney General, I am a Veteran so I will be informing JAG (legal) on post of this unacceptable situation and experience that I have had , but will also be talking with the VA and let them know. BUYER BE WEARY don’t buy a Hyundai I can promise you will be sorry that you did, I sure am. I wish that I never gave them a chance. This should have never happened but I’m still fighting 6 months later to have fixed. They take and show no responsibility at all. If I’m not mistaken selling a car especially a new car with a branded title is against the law. If anyone that reads this can help me out I would be so grateful. I do believe the the BBB and Legal from the military will be able to finally get this fixed. All I want is what I paid for. But now all of this wasted time and effort spent, useless. Bottom line buy a Hyundai you will be wishing that you did not. Hyundai you should be ashamed on how you are treating a disabled Veteran a paying customer. I will never own a Hyundai again, and want nothing to do with this company or brand. Terrible service No support. Fix the computer or buy the car back. You have lost a customer for life, promise you that. I will never recommend your products and will at every chance I have to inform people of what you haven’t done along with how you have treated a disabled Veteran

stop asking stupid questions to begin with this company includes Hyundai and Kia, you question when
I started to put my comments in BUT YOUR SCREEN ON COMMENT SECTION stated what was wrong this time with these company since Hyundai is mother company of Kia and are the same, My answer is everything since they both are under the ambarella of US. I bought a Hyundai Santa Fe 2012 with 82k miles for my daughter to go to school and work from a local whole sale dealer in Roswell (suburb) of Atlanta Ga, my daughter drove it for a few weeks then one day going to work she called me and told me that the engine stop and I am in the middle of the road luckily i was not to far I drove up to her and gave her my car to go to work and starting to check the oil first it was within top and bottom line on dip stick as rerecommended, then I check the water level in the radiator it was full, then I check the battery it was good, now finally checking every option I tried to crank the vehicle it would not start it make noise as you are starting it but it not start, then I looked up online the closest dealer which it showed Hyundai Motors in Kennesaw Marietta area, I called their auto service manager answered and ask me to get the vehicle towed to them it is under warranty and they will take care of it further it took 3 weeks after I called every week for someone to return my call, I spoke with the person patiently, he stated this vehicle is not under warranty but we will relate the message that we messed up initially and ask the company to send a new engine for this vehicle since the engine would not turn, I called many times after to check on the status they said they are still waiting, finally I received a call from a new Manager stating that Hyundai refused the request and I have to pick my vehicle up the same day or he will have it towed because he need space for other vehicles. I had the vehicle towed to my residence. I called Hyundai customer service times after that to complaint regarding the Hyundai motors and the dealership no return calls. I called again recently and finally my case was assigned to some customer service Manager named Nichol, she was not understanding at all. So now this Company or Companies have put me to the point not to trust these cars ever again and further let my immediate family further my extended family further my friends and further all people I know further whoever I meet and have a chance to talk to never ever buy any Hyundai or Kia.

Hyundai is an extremely corrupt company. Please, whatever you do, do not purchase a Hyundai. You will certainly be purchasing one that has an engine defect that they have not and will not take responsibility for. They purposefully wait to issue recalls until many people have just gotten out of warranty. That way they can save an enormous amount of money while you lose money by dumping it into repairs that won't work for defective engines. Although they are responsible for multiple engine defects, they do not want to compensate for the losses this has caused many people.

I bought a brand-new Hyundai Sonata on March 11 in Minnesota. Two months later, I moved to Colorado and on the way the car broke down with 1,353 miles on it in a desolate area of Colorado. It had to be towed to Greeley, Colorado. At first, I was told by the service manager at 5:05 p.m. on May 22, before the car would be looked at the next day, that I might have put bad gas in the car and then it wouldn't be covered under warranty. He estimated the repair cost could be $8,000 to $9,000 in such a scenario. Obviously, that caused me a sleepless night. The next day, however, I was informed that the car had a bad fuel injector and was covered. I was given a loaner car while it took it took several days to repair but I did have to drive four hours round trip back to retrieve my vehicle. It was indicated to me that I would be entitled for some trip interruption reimbursement due to having to spend a night in Greeley under my own expense before I was to go to Denver two hours down the road where I would stay free with my brother. I also had some other costs. I was sent an email May 25 by a woman named Katy, who said she was my case manager at Hyundai, asking for information. I responded in full to that email on May 29. Since then, Katy has mostly ignored all my emails and voicemails. She did call me once on June 12 and promised she would call me back in a half hour because I was busy. Two weeks have gone by and she has never called back despite numerous emails and voicemails. I have spoken to several supervisors at Hyundai customer service and they claim that it will be looked into but nothing has happened and four weeks have gone by. My car has been running fine since being repaired but who knows what the future holds for it. But considering the customer service I have received, I certainly am having regrets about having bought a vehicle from Hyundai.

Do not believe the bold statements in their web sites, especially their customer service department.
Bunch of useless people who does not care about their customers at all .
They will let you wait 6-7 weeks while you think they are there to help you all what they do cover tehir ass, I highly recommend get a layer and sue them from day 1

I have a lease on a Kona EV that ends on 6/30/23. I bought the lease out on 5/23/23 making the buyout payment through the Hyundai Motor Finance website. The funds were deducted from my bank account on 5/30/23. I have spoken to 12 people at their customer service line, my complaint has been escalated 3 times and no one can get a title release for me, so I can register the vehicle in my name. The registration will expire on 7/1/23 and I will not have a car that I can drive.
I can not speak to anyone in the lease release department, so no one in customer service can tell me why I have not received the paperwork that I need. I have spoken to 13 people over the past month, they all say it's not right, but even the escalation department can not fix it.
Bottom Line they have my $19515.89, I made every lease payment on time through autopay and I can't
TITLE or REGISTER MY CAR!
Hyundai Motor Finance PO Box 20829 Fountain Valley CA 92728 866-771-3663

My car recently seized while I was 4 hours away from home. After doing some research, I found there was a campaign 966 that involves knock sensors and a software update. I had it towed to the local dealership (where it still remains) and I am being told that this massive company cannot help my situation. I still have a loan on the vehicle, I always provided regular maintenance and feel like I am just a little person who has bought MANY Hyundai vehicles in the past and am totally getting screwed. I intend to contact every avenue (social media, corporate offices, etc) until this situation is rectified. This campaign should have been a recall and I should have been contacted. I may just be another little person who purchased your vehicle but I am about to make big noise for your company.