Hyundai Motor America Reviews 129

This has nothing to do with the vehicle, it has to do with the maintenance service I received from two different autoships. One was the Hyundai dealership in Columbia, Mo. I use to use their service frequently until the last couple of times when one, the mechanic got oil smears all over the engine cover, had also gotten some on the engine and every time I would start the engine, you smelled burning oil! I brought this to their attention and that when on the second time in they were rude and the service manager was abrupt and came across as if I was wasting his time, and it took forever to just change the oil, over an hour. I feel they cheat people there too, taking an hour and charging an hour no doubt. Then they came back with the technician saying that the steering was going to need to be worked on and that it was leaking fluid and would cost over one thousand dollars and that it would have to stay overnight. I told them no. Next day I went to check to see if there was leaks after looking up on the web what I need to look for, and would you know it I found absolutely nothing; no fluid leaks, nothing. Just need to stop up the power steering fluid and haven't had any kind of a problem. I noticed they like to come back to people and tell them you need this or that done and that it's going to cost a lot of money. This is Joe Machens Hyundai in Columbia Missouri.That's when I just quit going back to them! Then I found a dealership in Jefferson City, MO. The first time I took it in they couldn't have been nicer, but when I got the auto home and did a check the mechanic just barely filled the oil but it wasn't enough to make a scene about. Then yesterday when I took it in for it's regular maintenance, these people were rude, not to me but to someone he had just gotten off the phone with. I thought, "man, if that person heard what you just said they would never come back here again!" They were a bit busy but I had a scheduled appointment and was there over an hour. Got the vehicle home, popped open the hood and there was oil smears again on the engine cover. And not just that but I didn't notice this at first until I got home, but he managed to get oil from his fingers on the trim on the door, and there was a boot print on the running board of the passenger side of the car. Why would that be there in the first place? All in all I am very dissatisfied with the service I've received from both auto dealerships service bay! I won't be going back to this one again either. It's a shame when you put your trust in places to do the right thing and with care, then they screw it up.

Until recently, I was a loyal Hyundai purchaser...purchasing 5 Hyundai vehicles over the past two decades based on the good build quality of their cars and their excellent vehicle service warranties. However, I have recently soured on the brand based on the performance of Hyundai USA's customer service center. I never have encountered a more useless customer service division in my life. I received a Safety Recall notice for my vehicle about 3 months ago in Feb 2023 for required repairs to a crtical safety component (ABS brake system). When I attempted to contact Hyundai USA customer service to get info about how to get said repairs done given my special circumstances, Hyundai USA customer service has pretty much ignored me. Despite contacting them more than a half dozen times, I have been waiting almost 3 months just to get info on what/where/how to get the necessary repairs completed on my vehicle. I expected much more from a multi-national corporation They have responded slowly to calls/emails, provided only scripted answers with little substance, and shown no genuine concern. I would advise others looking to purchase a new car to ignore Hyundai USA's customer satisfaction claims and investigate at other vehicle brands that have verifiable customer service credentials. If Hyunda USA truly cared about me, a 20+ year customer, they would continue providing support to me throughout my vehicle's life cycle (I own a 2017 Santa Fe Sport with only 26,000 miles on it, with zero accidents). Unfortunately I have had learn the hard way that their customer service claims are only designed to sell cars, not to truthfully communicate their performance

I leased my fourth Sonata and it will be my last. No issues until the last 6 months I have always had autopay setup for the 15th of each month. Over the past 6 months Hyundai finance start calling on the morning of the 14th through the 15th demanding payment as many as 10 calls a day. I have told them repeatedly I have autopay they apologize and start their harassments all over again the next month.

Don't buy a Hyundai or Kia. My airbags failed on two separate accidents. One was a side direct hit. I have a torn rotator cuff, which requires surgery. And then the car burned, and I was almost killed. Check the nhtsa site too. Junk. The accidents happened in 2018 and 2019, and it was an inferno in 2021.

12/19/2022

2017 Hyundai Tucson Engine gave out
On 09/09/2022 the engine on our 2017 Tucson gave out with 68,121 miles on it. We were about 4 miles from home when the engine loses power, unable to accelerate. We get home with the car running on idle, thinking it might be a relay, I unplug and reconnect the battery. The vehicle still does the same thing will not accelerate in drive or reverse.
I call Fiesta Hyundai in Santa Fe NM to inform them of the issue. The car is towed to Fiesta Hyundai on 09/12/2022. Service personal tell me they will call me when they check the car. They call me the next day saying the engine is knocking and will have to be replaced. They inform me they need to call Hyundai corporation to ask who is going to pay for the engine replacement (Hyundai corporation or Extended warranty). A few weeks go by before I am informed that Hyundai corporation will cover the engine replacement. However, the parts to replace the engine must come directly from Hyundai Corporation. It takes 9 weeks for some of the parts to come in, at which point the short engine block received was damaged!
We now wait another 4 weeks to get another engine block taking. Taking it to 13 WEEKS we have been without a car because Fiesta Hyundai could not even provide us a loaner. I went to see Fiesta Hyundai Fiesta Hyundai on 12/13/2022 to get a status, the service department told me they had a loaner for me to come and pick it up tomorrow. Later that same day, they call to inform me the engine has come in and the Tucson will ready for pickup tomorrow afternoon (12/14/2022). I do not know if it was Fiesta Hyundai Management or Hyundai Corporation who are responsible for the time it took to replace the engine however, having to wait 13 weeks is completely unacceptable! I have been a loyal customer of Fiesta Hyundai/Hyundai Corporation & have owned several Hyundai’s over the years. In the near future when I go to purchase a new vehicle, I do not believe it will be a Hyundai. It does no good for Hyundai to have a 10 year drive train warranty /or pay for the extra money for the extended warranty if they have to sit around for over 3 months to determine who will pay for the engine replacement, and have it repaired.

Benicio Valdez
(Disgruntled Customer)

I have a 2022 Tucson Hybrid Limited. Cost nearly $43k out the door. Drove through a deep puddle on a residential road (in my development) during a South Carolina rain storm. The heat shield in the rear for the gas tank came loose and fell down on the driveshaft. Get this, it's attached with 2 stanchions that are GLUED TO THE FRAME!!! The glue let loose (imagine that!). Dealer charged me $300 to repair and Hyundai says it is not their problem (even though the car had less than 4k miles on it and was 6 months old). I filed a claim with National Consumer Affairs' team. They were no help at all. Finally filed a complaint through Customer Care. Don't expect that it will go anywhere which is why I am writing this review. On top of that, they advertise 37mpg and I have never been able to get more than 30mpg out of a tank despite trying for months to baby it to get the advertised mileage. Also, when I bought the car the Blue Link did not work. Took a month for them to get it to work and they never gave me a credit for the extra month. Caveat emptor!! This was my 3rd AND LAST Hyundai. I am selling it this week after only 7 months of owning it.

DON'T EVER LEASE A HYUNDAI!!!! I'VE BEEN TRYING TO CLOSE OUT MY LEASE FOR MONTHS NOW!!! THEY KEEP BILLING ME FOR ANOTHER LEASE PAYMENT EVEN THOUGH I TURNED IN THE CAR BEFORE I HAD TO MAKE ANOTHER LEASE PAYMENT. THE DEALERSHIP I TURNED IT INTO DIDN'T NOTIFY HYUNDAI THAT I HAD TURNED IN THE CAR FOR ALMOST 3 WEEKS. LUCKILY, I HAD THE DATED RECEIPT TO PROVE IT. SUPPOSEDY THEY BACKDATED THE TURN IN DATE THAT I ACTUALLY TURNED IN THE CAR, BUT AS THIS PROVES, NO, THEY DIDN'T. THEY ARE TRYING TO CHARGE ME FOR EXTRA WEAR AND USE DAMAGE WHEN I HAVE THEIR INSURANCE, PURCHASED AT THE TIME OF THE LEASE FROM THEIR DEALERSHIP THAT COVERS MORE THEN 3 TIMES THE AMOUNT OF THE DAMAGE THEY ARE BILLING ME FOR. I'VE BEEN TRYING TO GET IN TOUCH WITH THE SUPERVISOR AT HYUNDAI LEASE END FOR OVER A WEEK NOW AND AM TOLD EITHER A. THERE IS NO ONE HERE BY THAT NAME. B. THERE ARE NO SUPERVISORS, WE ARE ALL TRAINED AS SUPERVISORS, C. NO, I'M NOT GOING TO TRANSFER YOU TO A SUPERVISOR AS THERE IS NOTHING THEY CAN DO THAT I CAN'T.

HORRIBLE, HORRIBLE COMPANY!!!!!!

AND THEY JUST KEEP GETTING WORSE AND WORSE!!! I'VE FINALLY BEEN DEALING WITH SOMEONE AT "CORPORATE" WHO PROMISED ME A CALL BACK LAST FRIDAY WITH A RESOLUTION. BIG SURPRISE - NO CALL BACK, NO RESOLUTION. IF I CALL THE MAIN OFFICE AND ASK TO SPEAK TO HER SUPERVISOR, I'M TOLD THAT I NEED A CASE NUMBER, WHICH I DON'T HAVE. THE OPERATOR WON'T EVEN TRANSFER ME TO HER SUPERVISOR WITHOUT THIS MYTHICAL CASE NUMBER. SHE TOLD ME THAT THE ONLY WAY TO GET IT IS TO CALL THEIR CUSTOMER SERVICE LINE WHICH GOES TO SOME OFF SHORE, THIRD WORLD, UNDER DEVELOPED AND UNEDUCATED COUNTRY WHO DOESN'T UNDERSTAND A WORD OF ENGLISH. JUST LIKE HYUNDAI - LET'S KEEP THE CUSTOMER RUNNING AROUND IN CIRCLES UNTIL THEY JUST GIVE UP AND GO AWAY!!!!!

I have a 2022 Hyundai Tucson. Beautiful car with all the added features you could wish for Leather is a light gray and I feel the product is defective . (Seat covering). It is taking on the color of my clothing —specifically jeans (old and faded jeans I might add). I have had other new cars with similar colored leather and never had this problem. Covering the seat is not an option or I negate the cooled seat feature. Hyundai Corp has not been helpful at all. Will never deal with this company again.

They ripped me off and broke my car.
They ripped me off and broke my car, and ripped me off again. Read before you get a Hyundai.
Summary timeline:
12/21 Paid $790.94 for the 72km service (2017 Elantra)
12/21 Paid $484.58 to replace two front brake pads
12/25 The car wasn’t turning on properly
1/3 Sent the car in again & paid $464.84 for the battery
What’s the chance of my car breaking 4 days after I sent it in for service? Within 2 weeks I had to pay $1,732.28. My car was working well before I sent it into service, and got it back with the battery drained and the car wasn’t working after 4 days. I’m never taking my car in for Hyundai service again. I would not recommend anyone to get Hyundai service from the dealership, and will never buy a Hyundai again. (Canada)

They ripped me off and broke my car, and ripped me off again. Read before you get a Hyundai.
Summary timeline:
12/21 Paid $790.94 for the 72km service (2017 Elantra)
12/21 Paid $484.58 to replace two front brake pads
12/25 The car wasn’t turning on properly
1/3 Sent the car in again & paid $464.84 for the battery
What’s the chance of my car breaking 4 days after I sent it in for service? Within 2 weeks I had to pay $1,732.28. My car was working well before I sent it into service, and got it back with the battery drained and the car wasn’t working after 4 days. I’m never taking my car in for Hyundai service again. I would not recommend anyone to get Hyundai service from the dealership, and will never buy a Hyundai again. (Canada)

I have been chasing a refund for 4 years. Hyundai agrees they owe it to me. Faxes, emails, calls, lies, promises, more lies, faxes, emails, calls. 4 years. The check is always allegedly in the mail. They are a disaster. I will never deal with them again once I get this check, which will be never.

They sold me parts that didn’t function and while on vacation I had to put old parts back in to replace them. I’ve tried to get a refund for months. Not only for the parts that never worked but for the dealer charges for fixing the situation. $600 and I’ve had to file in court. Their customer service kept asking for more and more info and I played the game for a while but after months and ridiculous requests for additional info I had to complain and complain. I finally reached my limit and filed a case

My quite new Santa Fe PHEV is in a garage in Denmark (DC90162) waiting for spare parts. It has been difficult to get an answer about when I can get my car, but today the company Andersen Biler gave me info, that it will not be ready for the next three month.
Why produce a car without being able to deliver spare parts. It makes no sence !!!!

Does Hyundai mean “ we don’t care?” My Santa Fe car engine blew up traveling from California to Utah. I spent $1000 to tow it to SLC, had to rent a car to complete my vacation. Car wasn’t done a week later so had to rent a car to go home to California. All in all because of this failure I’m out $1500 on an issue associated with two recalls. Yes they fixed the car and yes they sent to me in CA. But they would not help me at all with expenses incurred and the customer service person was rude and would not return calls. I’m done.

I really like my car, esp the great gas mileage I get, when it is running properly. Went thru a horrible ordeal last year with my 2018 Sonota, the hybrid system failed and vehicle shut down multiple times while being driven...2 visits via towing service to 2 service depts in less than a week. 1st time was told couldnt duplicate problem, nothing was fixed and told me to come pick it up, despite telling them my reservations about driving a vehicle with history of shutting down they said couldnt do anything else and so i went and got it only to end up on side of the road 2 days later with same problem. Very upsetting to be in heavy traffic when hear that warning sound, see the message on dashboard pop up and feel power go out. So glad i was able to safely coast off road and into a parking lot-- where i waited for 2 hrs. It was towed per Hyundai roadside assistance's instructions to a different service dept this time. It took weeks of wrangling to get the vehicle fixed. It actually ended up having to be hauled back to the 1st service dept again just 2 days after getting it back from 2nd, because they failed to reattach a hose and all the fluid poured out ( that was the 1st time driving it since towed back to me--long story, but simply put I knew from the conversations I had with the employees that they couldnt be trusted and after hearing so many lies from them and the rep with Hyundai customer service office assigned to our case, i didnt want to take the chance of driving it over an hour on busy interstate back to my house. Good thing i paid to have it towed!!) I contacted the corporate customer service office multiple times throughout the ordeal hoping to get support, but that didnt go as well as had hoped, at one point they finally admitted there were not enough technicians qualified to work on the hybrid vehicles. Eventually I guess the person assigned to our case got tired of dealing with it...imagine how it felt on my end...she started avoiding my calls, failing to return messages. I spent hours on phone seeking help from various employees at corporate office, but ultimately felt that noone saw it as big of a safety issue as i did. I was hoping that after I finally got it back last year that the situation was resolved, but yesterday the vehicle has given the same warning: "check hybrid system. Turn engine off" when called the dealership, the one it was purchased from and whose service dept had it twice last year for same hybrid system problem, was told the next available service appt is 2 weeks away....here we go again...... 😭

Paid my Hyundai off a month and a 1/2 ago they have never released my lien or sent an electronic title to my state and therefore I cannot sell my car. have called 10 times written and emailed. 0 customer service. Finance with anybody else!!

I bought a Genesis in 2014, financed for 72 months, paid 71 months without missing or delaying not a single payment. I missed my last payment due to switching to another bank. As soon as I received the miss payment notification, I paid off the account to zero balance.
I asked them not to notify credit bureaus because I am getting prepared for buying a house. They notified TransUnion and my credit score dropped 64 points.
I sent them a letter explaining the situation and asking them to give me some credit for paying off the entire loan and apologized for the unintentional mistake.
Instead of pulling the missed payment record, they reported the missed payment to Equifax too.
What this means is:
1-They punish the loyal customer and show no tolerance
2-They don't know what they are doing and lost in paperwork.
3-They don't care if the customer is happy and comes back or frustrated and if goes to another appreciating company.
Either way, I don't appreciate Hyundai Motors America for lack of sensitivity and I will never buy any Hyundai product.
UPDATE: The Hyundai removed the negative report from the credit bureaus. I do appreciate the quality of Hyundai cars but the parts are expensive, the value drops too much, and Fountain Valley credit department employees have no clue what customer relations can do to a company. It's a shame for such good R&D efforts may go to the trash because of bad customer relations. Sooner or later, the bad customer relations will hit hard. In the end, you are manufacturing for the consumer, and you should pay more attention to consumer satisfaction.

SAN TAN HYUNDAI in Gilbert, Arizona;
Racist remarks made at the dealer…………yes, even on these horrible times…………
Even though 3 years ago I was offered the worst customer service on the planet regarding the purchase of TWO Hyundai vehicles at this dealership two weeks apart from each other, I went back recently and tried to give them another chance. The trip to this dealer was to purchase my THIRD car at San Tan Hyundai. I encountered lots of lies and old tactics with several people before purchasing Going back and forth, even using "bait and switch" tactics is what I experienced with an uncanny viciousness. With a LOT of patience on our end we ended up getting a decent deal, THE LAST TIME for us , all our friends and family because we are spreading the word, I promise. This initial small step ended up completely ruined by the inefficiency, lack of professionalism, lack of critical thinking and common sense on behalf of the SERVICE DEPARTMENT four days ago. I bought an extended warranty on one of the cars I was servicing four days ago, if you are reading this STAY AWAY from extended warranties, they DO NOT cover anything and make a big CHUNK of the dealer’s commissions. There are always several excuses or a BUT…. This time it was no exception, Dakota Brown, a service advisor did a horrendous job attempting to help us replace a door latch part which should have been covered by the extended warranty but not in this case.
This dealership is the perfect example of a CHEAP organization who disgraces a great brand. A few months ago, I was in Flagstaff on a job assignment and I took this car for a recall. The technicians on this other Hyundai dealer were charging me a fair price for the repair of the door handle but I did not have the time to wait then. I did go, once I was in Phoenix to visit this San Tan dealership and I did mention I had a hard copy of the estimate by a real Hyundai authorized dealer who should have the same rates, parts prices and labor cost. The advisor Dakota Brown said it did not matter, my estimate had no bearing on the prices and repair options given at San Tan Hyundai. SAN TAN Hyundai decided to steal more money from us, this kid Dakota Brown said he did not want to see the estimate at all. ALL dealers are different he said.
In the end we paid MORE money, wasted a lot of time, got a lot of aggravation because they wanted $200 dollars more than the what the Flagstaff service department was charging for the SAME repairs. I was denied a LOANER even though I set up the appointment two weeks in advance, I was denied a rental car, I even tried and offered to share the rental expenses with the dealer. NO, NO, NO, I was told by Dakota Brown. I am sorry but NO blurted Dakota Brown. The service director Robert was busy with a lady complaining at his office, so I decided to show a little bit of respect and I left on an UBER car. Getting caught robbing on a repair job on any business is something that has been a shame specially if it accompanies RACIST innuendos on behalf of Robert, the Director of the service department, (it bears repeating). While on a conversation with him over the phone and about the subject in question he pulled the “YOU HAVE AN ACCENT” I do not understand what you are saying. That is because I was clearly telling him the truth about the practices used at the service department. LET’S STEAL as much as we can from these customers!!!!! The resolution took a few hours while they were trying to figure out how to explain what they were trying to do. We emailed the estimate 4 times to Dakota Brown, they said they never saw it.

Shame on this service department personnel, the director Robert and the dealer’s General Manager TOM Schuern for not having the COJONES to at least “match the price” THEY did not do it.

Bought a new 2019 Hyundai Kona EV for $40000 and according to Hyundai it should drive 258 miles on full charge. After only 400 miles, despite driving lightly in Eco mode without heat or ac, the car never will go over about 226 miles in total range. The dealer had the car for 2 weeks and together with Hyundai Motor America says the car is within normal specifications despite it being widely advertised and touted as having 258 miles of total range. Hyundai is either denying there is an issue with this car or they are exaggerating the range based on EPA results which are not real world apparently so false advertising. Don't let others tell you it's because of how it's driven, if you use the car in a normal manner it will not see more than about 225 miles of range in my experience so should be selling for much less.