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I Redo Reviews 68

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TrustScore 2.5 out of 5

2.5

Used Computer Store
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Rated 1 out of 5 stars

Use this company at your own risk. Delivery was delayed, they wont respond to emails, their own webform or answer any phone calls. Ignored my request to cancel 2 days prior to delivery... sent out t... See more

Rated 3 out of 5 stars

I was surprised at the speed of the delivery, I think it came within 2 days, but the MacBook was still logged in. I’ve tried calling, emailing, left a message but am yet to hear a response from thi... See more

Rated 1 out of 5 stars

Do not recommend I thought I ordered a spare replacement screen but got sent a some sort of postage label .. when I went back in the link I had been sent the page had changed to a repair we service!!... See more

Company details

  1. Used Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Repair Service
  5. Computer Store
  6. Computer Wholesaler

Contact info

2.5

Poor

TrustScore 2.5 out of 5

68 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do NOT trust this company with your money

Advertises all over the website that it is "Express" or "24hrs" delivery. This is a LIE. They may pay parcelforce for 24hr delivery but this does not include their slow processing time.
Expected the purchase to then be delivered the next day as it states 24hr delivery. However this was also a lie as they gave me a tracking number but the parcel hadnt actually been collected at all. Granted this was the weekend but then the parcel was still not collected by parcel force a full week later.

EDIT: I grew suspicious after a number of days and reading other negative reviews of people poor experience with this company. DO NOT TRUST THIS COMPANY, I managed to cancel the order and ask for a refund before they sent me a faulty product like I read in other reviews. They did manage to get back to me over email and informed me the refund had been processed and sent. It has now been over a week and the money has not appeared in my account, I emailed to ask why and they told me they had sent it and to ask my bank, I asked my bank and they told me it should take a 3-4 business days for the return to appear in my account, which it hasn't.
I am now in the process of going through a fraud dispute through my bank and i-redo has failed to return my money.

DO NOT TRUST THEM, they have a phone number but will never pick up, they have countless positive reviews but if you look at the accounts they only have 1 review or only positive reviews, likely as these reviews have been purchased to make i-redo seem more trustworthy. They also used to be called IT Trade Services which also has lots of suspicious positive reviews and many awful reviews of people saying how they have been scammed.
They claim to have an address in Leicester but suspiciously if you go on street view at this address there is no trace of them or IT Trade Services whatsoever.

EDIT 2: Please ignore their polite reply, it has been nearly a month and despite their positive words I am still out of pocket and they have failed to refund me, what they are attempting to do is damage control. They have countered some of my weaker points but not that they have a phone number that they will never pick up (despite claims on their website of dedicated customer service team), other peoples awful experiences with them and IT Trade Services or the most egregious being that they have not returned my money. They are now under investigation by my bank.

July 5, 2022
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Reply from I Redo

Hi Luke,
I'm sorry to hear you had a frustrating experience. As I can see the service trail here, you requested a delivery on weekend, and we don't operate on weekend . Also the 24 hour delivery option is available on request, you can see that on our shipping page. Its not a default option. As far as the reviews go, the link for reviews is sent directly by trustpilot to people who buy our product, same way it was sent to you. The refund process is managed by payment gateway provider and the bank after we process from our backend . We will check the refund status from our end and would advise you to do the same with your bank. We are the official ecommerce partner of IT Trade Services Ltd and we have clearly mentioned it in about us on our website. Google street view is not updated, you may visit our warehouse at the given address in working hours to verify . If there is anything we can help you with, please reach out to us.
Thanks and Regards
Victor

Rated 5 out of 5 stars

Fast Delivery, excellent quality

Fast Delivery of my new, well refurbed Mac Mini. Great packaging & fast delivery. I can hardly tell this isn't new the condition is that good. you really have to look very hard to tell it isn't brand new. I would buy from you again.

Regards & thanks

Adam...

April 19, 2022

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