I2ioptometrists Reviews 337

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly demeanor, making every interaction pleasant. People frequently highlight the outstanding customer service, noting the personalized attention and care received, with many appreciating the absence of high-pressure sales tactics. The service provided is often described as excellent, with consumers noting the thoroughness of eye tests and the efficiency of the overall experience. Reviewers are particularly impressed with the quality and wide selection of products, especially the range of frames and lenses, and the expert guidance provided in choosing the best options.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Consumers consistently express high satisfaction with the service. Many reviewers describe the service as... See more

Product

People report positive experiences with the product. Customers consistently praise the high quality of both... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

User experience

Clients share positive opinions on user experience, highlighting the friendly, knowledgeable, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Stephen is a top rate optician who explains exactly what is required. The other staff are hugely knowledgeable and accommodating. The range of frames on sale are top quality. The shop is well worth... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

337 reviews

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Rated 5 out of 5 stars

First Rate Service

Every experience I have had in i2i with David and Mikey has been absolutely first rate. They really go the extra mile in terms of effort, time, explanation and sharing of their extensive knowledge. Will definitely buy here again.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Moscot Lemtosh

What can I say, been coming here for a few years now and each time the service received surpasses all expectations.
This time was gifted (by family member) Moscot Lemtosh frames which have to admit been eyeing for a while and the staff were fantastic in making the whole experience a memorable one.
Extremely friendly, knowledgeable and ensure you get right glasses not just any glasses. Also, recommended lenses which met my own specific requirements and not too expensive.
Highly recommend, you won't be disappointed.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Eye test with STephen at i2i

I had my eye test today with Stephen and the service was excellent from start to finish. He was professional, thorough, and took the time to explain everything clearly without rushing. The test felt very comprehensive, and I came away feeling confident and well looked after. A great experience overall and I wouldn’t hesitate to recommend Stephen and i2i Optometrists to others.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and attentive.

Good choice of frames and of lenses. I have a hefty prescription and they offered very lightweight lenses and light-looking metal frame. Staff is amazing - reception, sales and ophthalmologist. I have a fear of going to ophthalmologists but they made me very comfortable.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service, professionalism, and genuinely lovely people

I’ve always found I2I to be an exceptional place with a level of service that genuinely stands out. Every visit feels welcoming, and the whole team consistently go above and beyond to make sure you’re looked after properly. They don’t rush you, they explain everything clearly, and you always feel you’re being guided in the right direction.
Stephen, who carries out my eye tests, is outstanding. He’s always very kind, patient, and extremely professional. His people skills are excellent and he takes real care to be thorough in every part of the examination. It gives you complete confidence that your eye health is in safe hands.
The rest of the team are equally impressive, friendly, knowledgeable, and always willing to help with any questions or concerns. It’s rare these days to find a business where everyone seems to care this much about the customer experience.
I would highly recommend I2I to anyone looking for first class eye care and brilliant service from genuinely lovely people.

November 26, 2025
Unprompted review

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