I2ioptometrists Reviews 339

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making every visit a welcoming and comfortable experience. The service is frequently highlighted as superb, with many appreciating the personalized attention and thoroughness in eye care and product selection. People are particularly impressed with the high-quality products, including a great selection of frames and lenses, and the overall user experience, which is described as efficient and bespoke. The customer service stands out for its attentiveness and the staff's ability to go above and beyond, ensuring complete satisfaction without any pressure to upsell.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently express high satisfaction with the service received. Reviewers frequently highlight... See more

Product

Reviewers highlight positive aspects of the product, particularly the impressive selection of frames and... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the staff for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Stephen is a top rate optician who explains exactly what is required. The other staff are hugely knowledgeable and accommodating. The range of frames on sale are top quality. The shop is well worth... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

339 reviews

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Rated 5 out of 5 stars

Well worth a visit

Great selection of frames to choose from. Staff were fantastic they looked after me as soon as I stepped in the door and helped me choose the correct glasses and lenses for me. I will definitely return when looking again.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 star

I have been coming here for over a decade and wouldn’t go anywhere else. Totally professional and friendly service.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Staff were so helpful and genuinely wanted to help me find the right pair of glasses. Left the shop feeling confident in my choice. Great experience.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Would nt go anywhere else

Been going to I2I for years, brilliant companies. Even better they now have their own glasses named after Scottish islands. Highly recommend the amazing friendly staff. Highly recommend

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent alround service

I have been using i2i for at least 10 years and they never let me down. All the staff are incredibly friendly and I always feel comfortable from the moment I walk in. Before my eye exam, Stephen immediately noticed that I had a chalazion on my eyelid and gave me instructions to treat it. The eye exam was thorough and professional, and he took the time to answer all my questions without rushing.

Choosing new glasses was great fun and Jennifer and Michael were full of lots of advice. There is a great selection and they helped me find the perfect pair, plus prescription sunglasses. I really appreciated the personalised attention.

I would definitely recommend i2i to anyone looking for quality eye care and excellent service!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Annual Eye Test

I have been attending i2i for my eye care for a few decades now. I have always received excellent and friendly service and advice from all the staff.
Definitely the place to go for professional eye care.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at i2i…

I had a fantastic experience at i2i optometrist Howard Street, where Stephen and the entire staff were incredibly friendly, knowledgeable, and attentive. Stephen took the time to help me find the perfect contact lenses, ensuring I felt comfortable and confident with my choice. I truly value shopping locally and supporting small businesses, and this practice exemplifies the personalized, caring service I appreciate. I highly recommend them to anyone looking for expert eye care in a warm, welcoming environment.
Steven H

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best in Glasgow

Great service from Stephen and the team. Bought my glasses from here and then brought in Sunglasses to have reglazed great price and had them back within a day. Great prices and staff makes you feel really welcome.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

I2i Howard St Glasgow with Sean and his…

I2i Howard St Glasgow with Sean and his team have been simply superb. My partner had recommened I2i from previous visits, and I could not agree more now.
The eye test was thorough, yet with a relaxed vibe. The choice of available designer frames on display was indeed a sight to behold-pun intended! Super fast and efficient service, with a bespoke experience and multiple options available for lenses and coatings. Customer aftercare has likewise been an absolute delight. Totally recommend, and will be back in two years' time. Delighted and greatful from Iceland.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Eye care.

Always made welcome,service is above and beyond and the choice of glasses is exceptional.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

From the minute you walk through the door you are made very welcome and treated like an old friend. Re the eye test, Stephen made you feel at ease and was very knowledgeable and professional when carrying it out, giving a full explanation of the various tests carried out. Then when picking new frames David was excellent, I had picked out a couple of frames prior to the test and while I was with Stephen he picked out other frames that he thought might suit me. What I can I say, he was right, I picked the frames he thought were most suitable, David then explained about my lens choices, again extremely helpful with no pressure on which ones to choose.
While eye tests and picking glasses is not something to look forward to, all I can say is that the service received made my visit an enjoyable experience.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Went for my yearly check up yesterday and yet again had great service. Been going there for roughly 25 years now and thoroughly recommend them. Stephen is the best as almost 3 years ago he diagnosed me with a specific condition that my GP missed completely. Entire staff are so friendly and helpful. See you in a year's time 🤩

May 19, 2025
Unprompted review

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