I2ioptometrists Reviews 339

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making every visit a welcoming and comfortable experience. The service is frequently highlighted as superb, with many appreciating the personalized attention and thoroughness in eye care and product selection. People are particularly impressed with the high-quality products, including a great selection of frames and lenses, and the overall user experience, which is described as efficient and bespoke. The customer service stands out for its attentiveness and the staff's ability to go above and beyond, ensuring complete satisfaction without any pressure to upsell.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently express high satisfaction with the service received. Reviewers frequently highlight... See more

Product

Reviewers highlight positive aspects of the product, particularly the impressive selection of frames and... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the staff for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Stephen is a top rate optician who explains exactly what is required. The other staff are hugely knowledgeable and accommodating. The range of frames on sale are top quality. The shop is well worth... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more


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5.0

Excellent

TrustScore 5 out of 5

339 reviews

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Rated 5 out of 5 stars

Great service as always

I had great service today when choosing sunglasses with i2i- I was shown lots of different frames and given plenty of time to pick my favourites. Always great service from staff at i2i- nothing is ever too much trouble. Thanks A. Honeyman

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Simply Outstanding

Required a repair to the frames of my glasses.
Went back to I21 (City Branch)
They were just so helpful.
Had my specs back within a few days with a better than new repair.
I can't speak too highly of i2i
My wife who is also a customer would never go anywhere else.
I recently bought a pair of Oakley prescription sunglasses specfically for golf a few months ago. They are excellent .
The prescription was quite complex as they are specifically for golf.
Again i2i got it right.
Definitely made a big difference.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and knowledge

Brilliant service from the moment we walked through the door. Very good knowledge of the glasses and helped me when I couldn’t decide which pair to pick as so much choice.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Simply unrivalled

I had travelled a significant distance to visit i2i given their unparalleled selection of frames from different manufacturers. I was greeted, introduced to the shop and then left to peruse and try on frames I liked the look of, all while being checked in on by the non-invasive and highly professional staff. When I had begun to narrow down my choices I was then talked through all of the options (including a myriad of colours and staff suggestions) before finally picking a set I loved. Then followed measurements and I was told, that because the make the lenses in-house, I would return in an hour for frame adjustments and the lenses fitted. STUNNING service. We will be back again, I now have a taste for Cutler and Gross and look forward to a continued relationship with i2i as my glasses wearing journey continues! Simply wonderful experience.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best place and people for your eye care and stylish products

As usual first class treatment both professionally and customer service aspects , I have had hospital ophthalmic consultations and optical health checks since autumn 2023 , due to Stephen,s concern at my last eye test ,
All the staff are are a pleasure to deal with all the time , even when I am not .
Thanks to each and every single one of you, nothing ever too much trouble,
Won’t find me going anywhere else ever .

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from i2i

Stephen and the i2i team are so friendly and helpful. I recently had to get an emergency appointment - the consultation was thorough and reassuring so thank you for that. My family and I have been customers for several years and I have no hesitation in recommending i2i.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

i2iOptometrists unhurried professional and reassuring service.

Always made very welcome at i2iOptometrists unfailingly nice people to deal with and such a brilliant range of frames to suit most every type of personality.

The service is always unhurried, at all times professional and for me at least, hugely reassuring as every step is explained and the analysis made plain.

Consistently kind, empathetic and generous service from Optician Stephen.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Dont be too shy - get into i2i

Shhh dont tell eveeyone but i2i is probably the best wee opticians in Glasgow.
We switched to them from the usual high street store and the experience could not have been better.
The staff are all friendly, knowledgable, caring. Fantastic range, from everyday to high end fashion and you dont ever feel rushed - you feel like a customer rather than just an appointment.
Massive shout out to Mikey who served us both recently i have never met a lovlier optician!
Plus Hamza who did our eye tests and who answered all my questions about my results.
If you want to feel like your family are opticians then dont be too shy shy and pop into i2i

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great experience at i2i from…

Always a great experience at i2i from the minute you walk through the door.
The staff always give you a warm friendly welcome. They go out of their way to be helpful and in my experience have been very patient with me. A particular big thank you to Jennifer and Mikey!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service! Great range of frames and sunglassses with very helpful knowledgeable staff! Stephen was as always very thorough and approachable with any concerns and forthcoming with solutions to any questions.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Can’t recommend this optometrist highly enough. David and Sarah in the Glasgow branch were excellent in assisting me on a recent purchase of sunglasses and new prescription glasses too.

December 19, 2024
Unprompted review

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