I2ioptometrists Reviews 340

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making every visit a welcoming and comfortable experience. The service is frequently highlighted as superb, with many appreciating the personalized attention and thoroughness in eye care and product selection. People are particularly impressed with the high-quality products, including a great selection of frames and lenses, and the overall user experience, which is described as efficient and bespoke. The customer service stands out for its attentiveness and the staff's ability to go above and beyond, ensuring complete satisfaction without any pressure to upsell.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently express high satisfaction with the service received. Reviewers frequently highlight... See more

Product

Reviewers highlight positive aspects of the product, particularly the impressive selection of frames and... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the staff for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Stephen is a top rate optician who explains exactly what is required. The other staff are hugely knowledgeable and accommodating. The range of frames on sale are top quality. The shop is well worth... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

340 reviews

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Rated 5 out of 5 stars

i just want 2 say…

All the staff at i2i but especially Sarah and Stephen, make me feel a valued client and that I’m getting the very best eye health treatment.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

An exemplary thorough eye examination.

My experience with Stephen was reassuring thorough and really pleasant! Fortunately I was given a cancellation which was held in a very modern setting and Stephen’s calm and caring manner put me at ease instantly! Excellent service which I will definitely recommend!

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Dreaded Eye Test

I have a fear of getting my eyes tested as I have astigmatism and my prescription is quite complex.
I normally go to a high street chain opticians. However after having been wrongly prescribed on more than one occasion I decided to go to an independent optician.
What a difference, the experience and customer care by the staff at i2i at Howard street in Glasgow was first class. Stephen the optician was exceptional and also Mickey who guided me through the narrow list of glasses I could choose based on my prescription. I will now be a loyal customer going forward.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great opticians

Stephen is totally at the top of his field. Fantastic optician and a very professional and friendly guy. I'd never want to go anywhere else. The whole team are great too and I always get great advice on what frames suit me best.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

I have been going to i2i for so many…

I have been going to i2i for so many years and it’s always a pleasure to get my eyes tested and also browse round trying on a fantastic selection of frames. The staff are all super friendly and knowledgeable. Highly recommend paying them a visit.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was outstanding

Customer service at Glasgow store was outstanding , from initial call , to selection of frames to picking up my new glasses
Suzanne was warm , professional and endlessly patient , as was her female colleague who helped bring frames
. Mikey was great when I went to collect my new specs
. I shall never go anywhere else now .

Everyone genuinely cares and are so happy to be there

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

I have been with i2i for over 20 years

I have been with i2i for over 20 years. The optometrists are very professional, thorough and approachable and always take any concerns I’ve had seriously. Never had any problems with service or my glasses, but I also have to say the staff are great too.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!Really good experience from start to…

Really good experience from start to finish. David couldn’t have been more helpful with his advice, patience and friendliness.
My eye exam was thorough and efficiently carried out and Steve the optometrist was friendly, helpful and professional.
Glad I chose i2i and would highly recommend.

April 3, 2024
Unprompted review

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