Good price/performance ratio Efficient processing of insurance claim (IATI Mochileiro) I had an acute sinusitis during December 2023/January 2024 abroad in Indonesia and toothache. The insurance co... See more
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I have made this insurance several times and they have always been great. Fast responses and attentive workers. Also anytime I had an emergency (wherever in the world) they took care of it within an a... See more
Very good (online) insurance company which include the option for cruises. Their prices are very competitive. They give the option to include cancellation of the trip, but as usual this only includes... See more
Company replied
Ha dado error la plataorma al intentar pagar con Google Pay y se han borrado todos los datos de la contratación. Por el resto fenomenal.
Company details
Written by the company
IATI Seguros - Especialistas en Seguros de Viaje. Encuentra el seguro de viaje que mejor se adapta a tu estilo de vida. Asegura tu tranquilidad de manera fácil y personalizada con las mejores coberturas.
Contact info
Avinguda Diagonal 622, 08021, Barcelona, Spain
- 932014943
- info@iatiseguros.com
- iatiseguros.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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🚨 WARNING: No answer, no claim payment after 1 month. Stay away from IATI
NO compensation and NO reimbursement.
If you value peace of mind on your travels, stay FAR AWAY from IATI Insurance. I wouldn’t want anyone else to go through what we did. Save yourself the stress and choose a company that will actually have your back when things go wrong.
We encountered an unexpected situation during our vacation—a connecting flight delay (Amsterdam-Mexico City) that forced us to depart the next day. According to the IATI policy we purchased, we were supposed to receive "compensation of up to €180 plus coverage for all expenses (hotel, food, and beverages)." Sounds reassuring, right? Well, you get nothing from them in the end.
We contacted IATI, provided all the required documentation as requested, and then... silence. It’s been over a month now, and we've heard absolutely NOTHING. They’ve stopped responding to our emails entirely. No updates, no compensation, no reimbursement—just blatant disregard for their obligations.
We’ve used IATI 5-6 times before across Europe, Asia, and America, but clearly, this company only works if you don't actually need to file a claim. It’s devastating to realize that after years of being a loyal customer since 2016, they would treat us with such disrespect and indifference.
Don’t make the mistake of trusting IATI with your travel insurance. They are neither professional nor reliable.
September 2, 2024
Unprompted review
Reply from IATI Seguros
Hello Abel,
We are sorry for your dissatisfaction with the resolution of your matter, but unfortunately, like any insurance, we cannot provide coverage for a case that has occurred before the start of taking out the policy.
If you have any questions, we are at your disposal. All the best
Reply from IATI Seguros
Hello Slava,
Thank you very much for your comment and for trusting again in our travel insurance to enjoy your vacation in peace.
Now that you have your policy, please download our APP on your mobile. From there you can request assistance quickly and easily at no cost, access our general medicine, pediatrics and gynecology medical chat at your disposal 72 hours before your trip or, if necessary, manage a refund.
Have a fantastic trip!
Good insurance!
Good price for the insurance. The flexibility of locals and dates is great. Quick and friendly user!
August 12, 2024
Unprompted review
Reply from IATI Seguros
Hello Jose,
Thank you very much for your comment and for trusting our travel insurance to enjoy your vacation in peace.
Now that you have your policy, please download our APP on your mobile. From there you can request assistance quickly and easily at no cost, access our general medicine, pediatrics and gynecology medical chat at your disposal 72 hours before your trip or, if necessary, manage a refund.
Have a fantastic trip!
Good price/performance ratio
Good price/performance ratio
Efficient processing of insurance claim (IATI Mochileiro)
I had an acute sinusitis during December 2023/January 2024 abroad in Indonesia and toothache. The insurance company made sure that I didn't have to pay anything in advance. Communication in my case was by email. It went smoothly. I asked when there were two minor unclear situations. The questions were answered. So far I am very satisfied. I have now taken out insurance with IATI again, for the fourth time.
December 14, 2023
Unprompted review
Reply from IATI Seguros
Hello,
Thank you very much for trusting Iati again. We are glad to know that the assistance you needed was so satisfactory.
Now that you have your policy, please download our APP on your mobile. From there you can request assistance quickly and easily at no cost, access our general medicine, pediatrics and gynecology medical chat at your disposal 72 hours before your trip or, if necessary, manage a refund.
Have a fantastic trip!
Horrible insurance
Horrible insurance. We got it because it is one of the few that offer support in the mountains over 4000m.
Our luggage was delayed for 2 days, we got the offici letter from the airline, but Iati refuses to pay us anything, because they day we do not have receipts of the first necessities we had to buy. Pity that a worldwide insurance does not know that the majority of the countries in the world are cash economies and stores do not print any receipt.
They are extra slow in answering the emails you send them.
They have a Spanish phone number to call for assistence while abroad, but who can afford paying a call to a spanish number?
They are extra slow in refunding the medic expenses, plus they allow you to go only to certain clinics and not to any random hospital you chose or that is available in your vicinity.
July 4, 2024
Unprompted review
Reply from IATI Seguros
Hello,
First of all, I am sorry for what happened to your luggage, but as the policy indicates, the costs of essential items are covered, as long as proof of the same is provided. Regarding calls, if calls to assistance have incurred a cost, you will be reimbursed by providing the telephone bill.
As for which hospital to go to, we inform you that sometimes it may happen that the hospital does not accept payment from insurance companies, which is why it is always better to contact us before going to the doctor.
Please send us an email to atencionalviajero@iatiseguros.com indicating the reference of the matter, so that we can see its status, since with the information you provide we cannot locate it.
All the best
Easy and quick service
When needed the service was easy to contact and solutions were fast and simple.
June 8, 2024
Unprompted review
Reply from IATI Seguros
Hello Juha,
We are delighted to have been able to help you with the problem you tell us about. We will send your satisfaction to the department. of assistance.
Thank you very much for trusting Iati, for your vacation!
No Issue Till Something Happens, Then Good Luck Getting Them To Pay Up
Been using them for years since they have good prices. First time I ever entered a claim for the reimburment for purchases since the airline lost my bag. They took my claim, etc, all well, then made a one sides conclusion on the documentation I gave, arguing my bag reached before I purchased items (which was not the case), so they rejected my claim. This was after insisting on getting an answer. In the end they just stopped answering emails, so all in all, not a trustworthy company and in Spain it seems there isn't a simple way to complain to a goverment agency about the illegal practices by the company.
Edit: Do not pay attention to their response, they have unilaterally rejected my claim with no evidence, disregarding information given to me by phone when the incidente just happened to not give me coverage later. IATI Seguros are scammers who will not pay out, check out other reviewers online, they all say the same, go with any other insurance company but them. They reject you with just an email saying rejected, no evidence, no channel to fight their response. Just a conclusion based on incorrect information, so either they are incompetent and can't tell the difference between purchasing, delivery and invoice dates or they use any flimsy excuse to reject claims.
April 16, 2024
Unprompted review
Reply from IATI Seguros
Hello,
We inform you that once we have reviewed your case, we know that both the time and information regarding the processing of your case, as well as the resolution of the case, is correct. We are sorry that we cannot cover your case, but as the policy indicates, we cover essential expenses while the luggage has not been received, not expenses after receipt of the same. All the best.
3 months - no payment
We had an accident in Mexico in February 2024 and IATI has paid for the hospital partly. But for another part that we have paid ourselves we are still waiting compensation. It's been 3 months and our case still is pending. Moreover they doesn't even response my emails.
Case AS8532454
May 3, 2024
Unprompted review
Reply from IATI Seguros
Hello,
Due to data protection law, we cannot inform you of your case in this way.
We know that the department. assistance is mediating with the hospital to expedite the matter.
Any questions, we are at your disposal.
Greetings and sorry for the inconvenience
Good experience
Is super easy to compare the different insurance and the experience to buy it is user friendly.
The insurance covarege align with ours expectations.
April 23, 2024
Unprompted review
Reply from IATI Seguros
Hello Sofia,
Thank you for trusting Iati to ensure your vacation.
We remain at your disposal to resolve any doubts/questions that may arise in the future.
We wish you a good trip and remind you that, if you need travel assistance, you have a 24-hour telephone number which is reflected in your policy. All the best
Inconvenient question
It is not possible to evaluate an insurance before using the services, when an accident occurs. I hope never know if the services are really good but the question seems very strange when it is done before the trip.
The procedure to contract the insurance works very well, but that isn’t a service.
I suggest that you only put this kind of queries to the clients that, unfortunately, have done a claim.
April 17, 2024
Unprompted review
Reply from IATI Seguros
Hello ,
We take into account all the opinions that we receive, whether they are about the information we provide on our website, the hiring process or the travel assistance service. It is thanks to the comments of our travelers that we can continue working to improve both the insurance products and information we offer prior to contracting and the assistance services.
Remember that in the policy you will see contact information in case you need assistance
We remain at your disposal to clarify any questions you may have.
Greetings, Iati team.
Reply from IATI Seguros
Hello,
Thank you very much for taking the time to give us your opinion about our travel insurance!! Remember that if you need to use it, both in the policy and on our website, there is the assistance and reimbursement information. Greetings and good trip!! :)
Simple, effective, great!
A straightforward, transparent experience, performed totally online. We need more companies operating like this in Portugal.
April 6, 2024
Unprompted review
Reply from IATI Seguros
Hello,
We appreciate your comment. Remember that if you need to use our travel insurance, both in the policy and on our website, there is assistance and reimbursement information. Greetings and have a good trip!!
Reply from IATI Seguros
Hello,
We appreciate your comment. Remember that if you need to use our travel insurance, both in the policy and on our website, there is assistance and reimbursement information. Greetings and have a good trip!!
I made a mistake on the dates and you…
I made a mistake on the dates and you were quick to help me!
March 26, 2024
Unprompted review
Reply from IATI Seguros
Hello,
We are delighted to have been able to help you with the problem you tell us about. We will forward your satisfaction to the customer service team.
We remain at your disposal to resolve any doubts/questions that may arise in the future.
Thank you very much for your comment and have a good trip!
It was 5 stars!!
March 22, 2024
Unprompted review
Reply from IATI Seguros
Hello,
Thank you very much for taking the time to give us your opinion about our travel insurance!! Remember that if you need to use it, both in the policy and on our website, there is the assistance and reimbursement information. Greetings and good trip!! :)
Reply from IATI Seguros
Hello,
We appreciate your comment. Remember that if you need to use our travel insurance, both the policy and our website contain assistance and reimbursement information. Greetings and good trip!!
Nobody answers
I am trying to contact the insurance company because of an urgent request to cancel the trip, and they gave me an email, that email says to send to another and this email to another. In other words, no one addresses the issue! It doesn't do me any good to have insurance that when I need it, no one responds!
March 14, 2024
Unprompted review
Reply from IATI Seguros
Hello,
Please send us an email to atencionalviajero@iatiseguros.com, explaining what happened and indicating the number. of policy.
We are waiting for your news.
All the best
Great experience
Information, contracting and payment process smooth and easy, after contracting info and app perfect!
March 4, 2024
Unprompted review
Reply from IATI Seguros
Hello Fran,
We work every day to improve the quality of the product and service.
Thank you for your comments that encourage us to continue day by day.
Enjoy the trip!!!!!
It was very easy
Well explained and easy to find the best insurance to use
February 25, 2024
Unprompted review
Reply from IATI Seguros
Hello,
We work every day to improve the quality of the product and service.
Thank you for your comments that encourage us to continue day by day.
Enjoy the trip!!!!!
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