Ibotta Reviews 3,948

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,280 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ease of use and its ability to replace traditional coupons, helping them save money on groceries and discover new products. Some users find the process of linking store accounts and receiving rebates to be quick and efficient, with money appearing in their accounts promptly. The customer service is also highlighted by some as being responsive and helpful in resolving issues. However, some customers frequently encounter problems with the app not recognizing purchased items or correctly processing receipts, leading to missing cash back or bonuses. There are also concerns about offers disappearing after purchase and difficulties with the refund process, with some feeling the app is unreliable in paying consumers. Additionally, some reviewers express frustration with the limited availability of relevant offers and issues with scanning barcodes or updating product information.

What people talk about most

Product

Users describe ambiguous interactions with product offers, with many reporting issues where clipped items or... See more

Refund

Clients share ambiguous opinions on refund, with many reviewers expressing frustration over missing cash... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

User experience

People report ambiguous experiences with user experience, with many finding the app easy to use and navigate,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting difficulties with receipts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more

Rated 4 out of 5 stars

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

Rated 3 out of 5 stars

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the ti... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I found the Arm & Hammer rebate on your…

I found the Arm & Hammer rebate on your site yesterday morning. It said $3.00/2. I went to Kroger's and bought 2 Arm & Hammer 45.5fl oz. I tried to open Ibotta on my cell phone. I got a message We're having trouble connecting try again. I finally was able to get Ibotta open and tried to submit my receipt but it didn't go through. I tied again this morning and it went through. My problem is you changed the rebate offer to $3/1. Is there any way you can give me another $3 for this offer since I bought it while the offer was still good?

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Missing Bonus

Several times I have placed an order at 9:00am and my cash back has showed up but not my bonus. Today it happened again. Disappointing.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Like this app

I like this app because it has replaced coupons for me and if I miss an item it reminds me to click on the item so I can still get my cash back even after my purchase.

May 26, 2026
Unprompted review
Rated 4 out of 5 stars

Getting cash back

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Please take a look at that! Why couldn't it be large or family size?

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected help

I missed claiming an item on a recent last-minute purchase, but because my account at that market was linked, I was sent an email alert that I had 24 hours to add the offer. It was a simple process through the app and I received my rebate for Oreo cookies!

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

Ibotta almost always gets it right

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

May 22, 2026
Unprompted review

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