IBZ Motorz  Reviews 

290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making the entire vehicle purchasing journey completely smooth, easy, and entirely straightforward. Many buyers deeply appreciate the transparent communication, excellent finance options, fair pricing, and quality cars that consistently match their advertised descriptions. Some reviewers were not happy with the customer service, pointing out very rude behavior, unprofessional responses, and dismissive attitudes from the team during critical interactions. Additionally, several people experienced unexpected mechanical issues shortly after driving away and faced serious difficulties when seeking proper support, refunds, or necessary vehicle repairs.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. Many... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some consumers report a fantastic... See more

Staff

Customers had positive experiences with staff, highlighting helpful and honest interactions throughout their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more

Company replied

Rated 5 out of 5 stars

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(290)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eddie and Frank great guys

Eddie and Frank great guys, very helpful

October 20, 2025
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Today I bought BMW4 series from these…

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I came I found these guys very honest and trustworthy. highly recommended Baaz gave me a very good finance deal compared to the market.

October 11, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Most reliable in town

September 14, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Nice experience

Nice experience
Nice service

October 1, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Brilliant !

Brilliant !! Amazing customer service 10/10 !!!

September 29, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

It’s Amazing experience

It’s Amazing experience. and reliable and trustworthy people
Nice to buy car of you guys .
Very satisfying with service.

September 22, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

great service

Brought an Audi, very happy with the service. Would definitely recommend

September 20, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

This guys are not messing around

This guys are not messing around, very professional . Well done
Thank you

September 20, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Very good seller we came all the way…

Very good seller we came all the way from Scotland Glasgow to bought the car. cars amazing very honest dealership they help us out with everything. Recommend to everyone. Thanks Frank

September 15, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Thanks to IBZ Motor help me to buying…

Thanks to IBZ Motor help me to buying second time car with good rate through finance really really help recommend to everyone.

September 13, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Bought a Peugeot 308

Bought a Peugeot 308, lovely car in good condition, with basic service included. Delivered on time, delivery driver helpful and patient as we tested our new car. Overall a trustworthy, reliable and secure experience.

June 28, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 1 out of 5 stars

Bought a car online

Bought a car online, delivered in the pelting rain so did not see the dent in the side of it and the hole in the windscreen until the day cleared - unable to speak on the 'phone to give us any redress. My son's first car. Very disappointing service.

July 20, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you for your review.

The vehicle was delivered in line with our standard procedures. At the time of delivery, you were given full opportunity to inspect the car, and the Pre-Delivery Inspection Report was reviewed and signed, confirming the condition of the vehicle upon handover. The invoice was also signed, acknowledging acceptance of the vehicle in its delivered state.

As such, we cannot accept responsibility for any damage reported after delivery, especially when the vehicle was accepted without any concerns raised at the time. We do understand your frustration, but we have to follow our process to ensure fairness and clarity for all customers.

Should you have any further concerns, we’re happy to assist — but we must be clear that no damage was reported at or before the point of delivery.

Kind regards,

Rated 5 out of 5 stars

Fantastic service

Fantastic service, enquired about the vehicle and was able to view it the following day. A staff member even came in on their day off so I could purchase the vehicle. Very pleased, thank you

July 13, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Bought bmw X5 amazing car great…

Bought bmw X5 amazing car great customer service car drives lovely my partner loves it recommended to all my friends & family

July 12, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

I’ve bought a Mercedes E Class and a…

I’ve bought a Mercedes E Class and a BMW X5 from them, both run absolutely perfect and the sales experience was great. Will definitely come back to buy my third car

May 16, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

I recently bought a car from hereby and…

I recently bought a car from here and the service was amazing, took the the car for a test drive straight away and fell in love with it, they were so helpful with everything, highly recommend!!

June 2, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Car was as described

Car was as described, bought on the spot, first class dealer

May 31, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

This is my second purchase and recently…


This is my second purchase and recently went back and purchased another car from Ibz motors, and I couldn't be more satisfied with the entire experience. From the moment I walked in, the staff was welcoming, knowledgeable, and attentive. They took the time to understand my needs and helped me find the perfect vehicle without any pressure.
The purchasing process was smooth and transparent, with no hidden fees or surprises. The car itself was in excellent condition, exactly as advertised, and exceeded my expectations. I also appreciated the thorough explanation of the features and after-sales support options.
Overall, Ibz motors delivered top-notch customer service and made the car-buying process enjoyable and stress-free. I highly recommend them to anyone looking for a quality vehicle and a trustworthy dealership.

May 24, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Delivered to home of my son where he…AGreat occasion

Delivered to home of my son where he came home to a wonderful surprise , so thank you so much IBZ MOTORZ perfect

May 19, 2025
Unprompted review
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Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Just bought my dream car Audi Q7 2017…

Just bought my dream car Audi Q7 2017 Faz Served me very well very happy with their Services Highly recomend these guys real gem

May 8, 2025
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

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