I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more
Company replied
Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more
Company replied
I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more
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Company details
Written by the company
If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.
Contact info
927 HIGH ROAD CHADWELLHEATH, RM64HJ, ROMFORD, United Kingdom
- 020 7998 8383
- sales@ibzmotorz.co.uk
- ibzmotorz.co.uk
4.3
Excellent
290 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Purchased a car from Ibz Motors
Purchased a car from Ibz Motors, beautiful car and great helpful service would recommend to anyone looking!
May 6, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Great service and great product
Everything about the experience of buying a car from here was so easy and straightforward. I’ve waited a couple of weeks before writing this review just so I can get a good feel for the car on a variety of drives, and I have absolutely no complaints. The car is great, the service was great, the purchase was straightforward and IBZ were honest and welcoming.
I would thoroughly recommend.
April 8, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Good services
just bought the car in good condition, nice experience and good services.
April 25, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Good customer service everything is so…
Good customer service everything is so easy recommend to all my friend thanks to Frank
April 7, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Best customer service will be…
Best customer service will be recommending this to friends.
April 2, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Very helpfull and nice customer…
Very helpfull and nice customer service! Thank you once again for your help
April 2, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Couldn’t recommend this place enough
Couldn’t recommend this place enough. Great and quick Service the team are great!
April 1, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
A horrible experience from start to…
A horrible experience from start to end! I was sold an unroadworthy car which they later said was sold as spares and repairs which was never advertised! The safety report showed all sensors had been replaced showing they knew of the problems and attempted covering them up. The dash board light it like a Christmas tree! They lied making empty promises to repair the faults and then stopped communicating. They insisted I made a bank transfer rather than carrying out a card transaction meaning I was unable to dispute the purchase with my bank! I ended up taking IBZ MOTORZ to small claims court and WON! The judge ordered the return and refund of my money paid in good faith! I nearly had to enforce the court order as IBZ missed the payment date and still argued over text messages. IBZ MOTORZ failed on every level and are crooks on every level! Avoid using this garage unless you want additional hidden repair costs or months of litigation!
I WON THE COURT CASE! THEY ARE LAIRS AT NO POINT WAS THE CAR ADVERTISED AS SPARES AND REPAIRS! DO NOT BUY FROM THIS GARAGE AND NEVER PAY BY BANK TRANSFER!
March 29, 2025
Unprompted review
Reply from IBZ Motorz
At IBZ Motorz, we take customer feedback seriously; however, we must strongly refute the claims made in this review.
The vehicle in question was clearly advertised and sold under our "Spares or Repairs" category, which is intended for trade or parts use only and not for road use without proper inspection and repairs. This was clearly communicated at the time of sale, and all documentation provided reflects this.
We categorically deny any attempt to mislead or conceal faults. The reference to a “safety report” is misleading — vehicles sold as spares or repairs are not sold with a roadworthy guarantee, and any expectations beyond that are unfortunately misplaced.
We also reject the claim that we insisted on a bank transfer to avoid dispute — many customers choose bank transfers for convenience, and we have never discouraged the use of card payments.
While the buyer did pursue a claim through small claims court, we complied fully with the court’s ruling once all proceedings were concluded. We maintain that we acted within our legal rights and responsibilities throughout the process.
IBZ Motorz has served hundreds of satisfied customers over the years, and we remain committed to honest, fair business practices. We understand that not every transaction will meet expectations, especially when vehicles are purchased under clear terms like "Spares or Repairs," but we will always stand by the accuracy and fairness of our listings and processes.
EDIT We’re disappointed to read your comments and would like to provide some clarification for others reading this review.
The vehicle in question was clearly advertised as a part-exchange clearance vehicle at a heavily reduced price, sold without warranty. It was not described as a fully roadworthy retail car. Despite this, we note that the court ruled in your favour, and while we respectfully disagreed with the outcome, we complied with the judgment.
Since the vehicle was returned, it has been resold, and the new owner is very satisfied with their purchase. A follow-up inspection has shown that many of the issues claimed were either exaggerated or unsubstantiated, and as a result, we are now considering further legal action to address what we believe to be a false claim.
We understand that some individuals may try to use legal processes to reverse purchases they regret, but we take pride in operating fairly and within the law. We encourage all potential customers to read and fully understand the terms of sale—especially when purchasing vehicles listed as trade or clearance stock.
— IBZ Motorz
Just bought a car from here & had a…
Just bought a car from here & had a smooth experience. Faz was very helpful would recommend
March 24, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Buying our new Mercedes A class
The whole experience from start to end was simple and straightforward. No sleezy salesman chat. Just straight forward , helpful polite. Answered all questions. Negotiated couple of things. We are totally happy with our new car, so far , only had it a couple of days. Faz is calling me to replace a part next week. Faz seemed a nice guy.
Going forward, would use this dealers again.
❤️
March 16, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
They were extremely helpful and was…
They were extremely helpful and was able to help me find my dream car at a really good rate. I would highly recommend to anyone looking for a car.
March 8, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
I bought a card today and the gentleman…
I bought a card today and the gentleman is very helpful and I’m happy with the service
March 7, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Bought the x5 customer service is…
Bought the x5 customer service is amazing help us a lot to get everything sorted finally recommended to all our family.
February 28, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Bought today a lovely Audi A1 for my…
Bought today a lovely Audi A1 for my daughter great service nice car as advertised fully satisfied special thanks to Faz
Highly recommended these guys
February 25, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
These guys are amazing
These guys are amazing. So thorough and fast. Efficient customer service and will most probably get my next car from them!
February 13, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
The buying process was smooth and…
The buying process was smooth and transparent, with no hidden fees or surprises. I appreciated how they walked me through all the features of the car, ensuring I felt confident with my purchase. The quality of the vehicle is outstanding, and I love the performance and comfort it offers.
Additionally, the follow-up service has been excellent. The team checked in with me after the purchase to see how I was enjoying the car and if I had any questions. Overall, I couldn’t be happier with my experience, and I would highly recommend IBZ MOTORZ to anyone looking for a new vehicle!
February 21, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Bmw x5 car is amazing customer service…
Bmw x5 car is amazing customer service is amazing very helpful staff test drive for long check everything smoth transition finance sorted very good rate.
February 22, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Very helpful staff lovely car bought…
Very helpful staff lovely car bought the BMW X2 very clean car customer service is amazing recommended to my family.
February 22, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
a good experience with them
a good experience with them, they are helpful and try to fulfill my needs , the car is pretty good too, not like the others dealer, their car is pretty clean and with a standard quality, will recommend to others
February 20, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
Thank you Ibz motors
Thank you Ibz motors. They was really helpful and went above and beyond to make sure I was happy with my purchase. I can not fault them in any way if you’re looking to purchase a vehicle I would definitely recommend them as the customer service is very good.thank you again and would be recommending them to anyone that I know who is looking for a good vehicle.
February 20, 2025
Unprompted review
Reply from IBZ Motorz
Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.
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