Very reliable booking method. Competitive price and a wide selection of spots. Phone app is clear and easy. You can't change a booking you already made, but you can cancel and rebook. Current inven... See more
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From the ease of on-line booking to the cordial and courteous service upon departure from the garage, it does not get any better.
They allowed us to make reservations last minute and treated my daughter with respect and clear instructions and reassured her that the garage was open late and would not be closed (I told her it was... See more
Jan 9 I put a plastic bag of coins mostly quarters for parking meters that were in my door handle space, under my seat so there would be no temptation to take any money by the parking attendant. I jus... See more
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Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
170 West 23rd Street, 10011, New York, NY, United States
- (212) 741-9410
You should know
Replied to 84% of negative reviews
Typically replies within 48 hours
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Easy and courteous
From the ease of on-line booking to the cordial and courteous service upon departure from the garage, it does not get any better.
Great staff
I pre paid on the reservation $23 but…
I pre paid on the reservation $23 but due to my oversized vehicle was told I would be charged an additional fee ($25). I understand that
But on pick up I was charged $48 - not just the additional $25 for overcharging
Good location
Easy booking. I was half hour late and it was no issue. The rate quoted and paid was no issue. Quick friendly service.
Perfect!
Perfect!
My car was parked at this lot for three nights. It is an ideal spot if you are staying at the Hotel Chelsea. I have parked here before and will do so again. Do not hesitate to use this garage, it is safe, clean, and they do not fool around with your property.
Quick and easy entrance
Quick and easy entrance. Parking attendant approached us quickly and entire staff was friendly.
Prepayment for parking allows you to…
Prepayment for parking allows you to compare parking garages
Friendly efficient service
Great app and online interface
Great app and online interface. Easy to find a location and price point that work for me. Locations everywhere!
Excellent experience at this location
Excellent experience at this location.
The location is clean and well organized. The staff are professional and courteous. Drop off and pickup went smoothly and efficiently. A completely positive experience.
They allowed us to make reservations…
They allowed us to make reservations last minute and treated my daughter with respect and clear instructions and reassured her that the garage was open late and would not be closed (I told her it was a 24 hour garage but she was still nervous). This was her first time driving into the city by herself and using a parking garage so thanks again for the great respectful service! LCF
I like the use of technology to track…
I like the use of technology to track and retrieve your car. The attendant was not very pleasant.
We were not allowed to use the garage bathroom
Fast and effiecent
Great 👍
I have good experience because the location of the parking lot, the guys really nice and price Wonderful!!
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