I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... See more
Location
Switch location315 East 38th Street and 330 East 39th Street, 10016 New York, NY, US
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See what reviewers are saying
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... See more
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... See more
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, United States
- (212) 599-8670
You should know
4.4
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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People were cordial and efficient.
March 15, 2023
Fast in and out
March 10, 2023
Great experience
Great experience. Fast and effective service. Attendant very helpful and pleasant.
March 6, 2023
Good Service
February 22, 2023
Use them whenever I go to NYU Langone…
Use them whenever I go to NYU Langone Ortho. Always great service!
February 18, 2023
I booked online and specifically chose…
I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arrived, I was told the vehicle was “super oversized”. It is not easy to find a spot in Manhattan that will just accept a van. The second spot initially said no but with a little convincing, the gentleman agreed.
February 15, 2023
The employees!!!
February 2, 2023
It is so easy to book online and there…
It is so easy to book online and there are no problems when you arrive to park the car. Most important, it allows the opportunity to choose parking at a more affordable rate in NYC.
January 24, 2023
love this garage
I love this garage! I park here Monday through Friday. They are kind and respectful. I’ve tried other garages and I wouldn’t dream of parking anywhere else.
January 25, 2023
When I arrived there was no one at the…
When I arrived there was no one at the desk. I waited 10 minutes, walked to the doorman who directed me to the office. Thankfully i didn’t need to go there. When I went back to garage, the attendants were there.
January 20, 2023
Staff was excellent
January 18, 2023
I parked here this morning and was…
I parked here this morning and was texted my ticket to retrieve my vehicle. I opened the link while still in the garage. I noticed that he logged on my ticket that my vehicle had damage to to right side door,rear right side, left bumper. Which, there was not! Went back tohim to get clarity as to why was this noted on my ticket. We did a walk around together, and none of the said damages were present! (My car is new) he pointed out a slight scuff and dirt on the opposite side in which he claimed. He suggested to take a picture, and before i pulled out my phone, the other attendant jumped in and sped off! I told him my car better not be damaged when i come for pick up! Low, and behold ! I pick my car up, and there were two deep Scratches im the middle of the back bumper! I see why they add this false claim..it's because they are reckless with your property, they cover themselves, so when you notice the Scratches that happens at this garage. They will claim it was there before you came. (Lies!) those deep scratches was Not there. Side note: i feel like it was done on purpose after i confronted him about the false damages. I will not use this garage ever again ,and i will suggest that my co-workers don't either
January 5, 2023
Unprompted review
Reply from Icon Parking - REALPRO PARKING LLC
Neicy, This is never the experience you should have at Icon! We are sorry to hear of the damage to your vehicle. If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence. Please kindly forwarded any further questions to our Claims Department via claims@iconparking.com. We appreciate you bringing this to our attention as we are always striving to improve.
The attendant was rude
The attendant was rude, dismissive, and unattentive to my inquiries about the process.
December 21, 2022
Reply from Icon Parking - REALPRO PARKING LLC
Kenny, We thank you for taking the time to bring this matter to our attention. We take pride in providing outstanding service, and we're saddened to see we missed the mark. We are confident that your next experience will be worthy of a 5-star review.
easy in and easy out
December 27, 2022
The garage is easy check-in and …
The garage is easy check-in and check-out. Staffs are friendly and patient to answer your questions. The location is highly recommended.
December 22, 2022
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