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icuserver GmbH Reviews 717

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TrustScore 4.5 out of 5

4.4

Camera Repair Shop
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Company details

  1. Camera Repair Shop

Written by the company

Bewegte Bilder aus dem Revier Ein Bild sagt bekanntlich mehr als tausend Worte. Wenn das Foto aus dem Revier aber immer noch nicht genug ist dann... ... holen Sie sich einfach das Video dazu! Bei der icucam 6 können Sie aufgezeichnete Videos von ihrer Wildkamera direkt über die icuapp anfordern und das in Echtzeit! Zuhause und trotzdem dabei sein. Bei der nächsten Verbindung lädt die Kamera das Video. Die icuapp 🔔 informiert Sie sofort per Push-Benachrichtigung, wenn das Video zum Herunterladen bereit steht.

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4.4

Excellent

TrustScore 4.5 out of 5

717 reviews

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Replied to 94% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great products and customer service

Very speedy and professional support, great and intuitive to use products.

April 9, 2026
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Reply from icuserver GmbH

Thank you very much for your excellent feedback and the kind words about our service.

It is great to hear that you find our products intuitive to use and that our support team was able to assist you in such a speedy and professional manner. Providing high-quality technology combined with reliable, expert advice is exactly what we strive for at ICUserver.

Rated 5 out of 5 stars

Good company

Good company, good service and communications

December 10, 2025
icuserver GmbH logo

Reply from icuserver GmbH

Thank you for your rating and the praise for our service and communications. We are very pleased that you are satisfied with the support provided by ICUserver.

Rated 4 out of 5 stars

The service was perfect

The service was perfect, not sending camera was returned and new camera was send back

October 10, 2025
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Reply from icuserver GmbH

Thank you for your feedback! We are happy to hear that your are satisfied with our service.

Rated 3 out of 5 stars

Superb system but not without problems….

We do experience a lot of issues with the ICU camera’s. All perfectly solved when it is in the warranty period. But problems will be there after the warranty period as well, then you will have to pay €99.- for a revised camera ICU will do nothing to check the issue just pay the €99.- for a revised version. We do have the ICU app with 11 camera’s so buying an other brand is anoying so you will stay with ICU. Hope the quality will be better in the future. Lot of moisture problems, burned battery connectors and screens that are not working well so you can not do the settings anymore.

March 10, 2025
icuserver GmbH logo

Reply from icuserver GmbH

Thank you for your constructive feedback! We will discuss this internally and hope that your customer satisfaction will improve in the future.

Rated 2 out of 5 stars

Great camera BUT...

The camera is great and works really well BUT..,
1. Really hard to connect to the app. They send you an access code but by the time you get it, it has already expired.
2. If you ever forget it and it completely runs out of battery you can never turn it back on again. You've to send it back as it's simply broken.
3. So I bought some 18650 batteries so I can use the "battery save" mode but although the batteries are fine the camera won't turn on with it.
Stay away from this sh**

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

ICU works all the time

ICU works all the time. Just bought camera nr 4. Will be interesting to see the features on CLOM 5 compared to the 4's we have now. GPS and video are 2 mains we have been asking for the last year or so. Nice to see these remarks getting picked up.

March 22, 2024
icuserver GmbH logo

Reply from icuserver GmbH

Thank you very much for your feedback and support. It means a lot to us that you are satisfied with our company.

Rated 4 out of 5 stars

12 cameras and are all fantastic

I now have 12 camera and all of them are doing a great shop. Pictures are clear en transmition is fast. the only negative experience I have I when I want to delete pictures. The app as well as when I do it online everytime I want to delete more than 1 picture at a time the app and system blocks. I hope to receive a respone on my comment and remarqua via mail yoerik.mattheus @icloud.com

March 1, 2024
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