Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
SCAM SITE
Purchased a one-time offer for €2,90, and ended up being charged €40 a couple of days later, because I was forcefully handed a monthly membership, that I never signed up for. This site is a scam, don’t buy anything from them, unless you want to get charged €40 each month unwillingly and unknowingly
July 14, 2026
Unprompted review
Reply from Id Photo
Hello Benjamin Absalonsen,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the charge and your subscription. We'd like the opportunity to review your case in detail and provide you with the appropriate assistance. Please contact our Customer Support team with your order details so we can investigate your situation and assist you as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
They are thieves
They are thieves. You pay for a photo (2,90€) and then your card is debited for more than 30€ without any explanation and reason, without asking for your approval. This site is not trustworthy. To be avoided
July 13, 2026
Unprompted review
Reply from Id Photo
Hello Sylvie Dany Maffeis,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We have carefully noted your comments regarding your order and the charge you mentioned, and they have been forwarded to our customer service team for review.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our services.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Fraudulent website
When I ordered the « picture », it asked for a one time payment of 2.90€. In very small font somewhere, it mentioned that I would need to pay for a monthly subscription of nearly 40€ as well. As I read on online forums, this is a well-known scam that ignores European law on the fact that subscriptions and their price need to be clearly and visibly explained in a way that doesn’t lure or confuse the customer. I do not recommend using this website at all.
July 10, 2026
Unprompted review
Reply from Id Photo
Hello Pauline Foret,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We have carefully noted your comments regarding your order and the subscription concerns you mentioned, and they have been forwarded to our customer service team for review.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our services.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
ARNAQUE ABONNEMENT ATTENTION SITE…
ARNAQUE ABONNEMENT ATTENTION SITE FRAUDULEUX
July 11, 2026
Unprompted review
Reply from Id Photo
Bonjour,
Merci d'avoir pris le temps de partager votre avis.
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous avons bien pris en compte votre remarque et l'avons transmise à notre service client afin qu'elle soit examinée.
Nous vous remercions pour votre retour, qui nous aide à continuer d'améliorer nos services.
Cordialement,
L’équipe ID Photo
📧 contact@id-photo.pro
📞 03 74 82 04 30
🕘 Du lundi au samedi, de 8h à 20h
Extremely poor Service
Extremely poor Service. Photo not accepted by passport office and very misleading subscription of 39.99 . AVOID
July 3, 2026
Unprompted review
Reply from Id Photo
Hello Aisling Foy,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation and provide you with the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
It is a scam
It is a scam. You think you will pay 3€ for digital photo and they automatically oblige you to subscribe with monthly fee of 40€.
They never ask you if you agree or even send you a proof .
Run away fast !
June 24, 2026
Unprompted review
Reply from Id Photo
Hello Beaulieu Sophie,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can carefully examine your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I couldn’t download the photo!
I couldn’t download the photo!
Also the subscription was a shock.
Got out of it asap!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Eilis Kelly,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the difficulty downloading your photo.
We would appreciate the opportunity to review your case in more detail. Please contact our customer support team so we can investigate your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Very bad
Very bad. See my E-Mail from 7th july.
I never booked such a abo but have to pay for it!
July 7, 2026
Unprompted review
Reply from Id Photo
Hello Tobinski,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We understand that you have already contacted our customer support team. Your comments have been noted, and if you would like us to review your case again, please feel free to reply to your existing email. Our team will be happy to take another look and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I didn’t want to subscribe and have…
I didn’t want to subscribe and have been charged for it. I just wanted to try and buy one unique picture for 2,90€. This is unfair.
July 6, 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can carefully examine your situation and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Be very careful because they will…
Be very careful because they will rightfully charge you 2,90€ for your pic but the next day they will charge 39,90€ for a monthly subscription WITHOUT your real consent (I'm sure they wrote some little sentence in a pages long terms and conditions but obviously this is abusive anyway).
July 4, 2026
Unprompted review
Reply from Id Photo
Hello Marion Duchemin,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the subscription and the charge you mentioned, and we take this type of feedback very seriously.
Your comments have been forwarded to the appropriate department for review. If you have contacted our customer support team, your request will be carefully examined so that the appropriate assistance can be provided.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
They signed me up to a monthly…
They signed me up to a monthly subscription without my knowledge.
I only used the site for a one-time purpose and realised 2 days later that a monthly subscription charge was applied.
This is pure subscription fraud and I've already asked for a refund. This is not the right way to grow your company.
July 4, 2026
Unprompted review
Reply from Id Photo
Hello Sai Pradeep,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the subscription and your refund request, and we take this type of feedback very seriously.
Your comments have been forwarded to the appropriate department for review. Our customer support team will carefully examine your case and provide you with the appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Website is modifying your shipping…
Website is modifying your shipping address automatically to a wrong address and there is no possibility to amend the shipping adress neither cancel the order that is sent to incorrect adress.
July 6, 2026
Unprompted review
Reply from Id Photo
Hello Stephane,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the shipping address associated with your order.
Your comments have been forwarded to our customer support team for review. We encourage you to contact us directly with your order details so that we can investigate your case and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I was charged a subscription without knowledge
I was charged a subscription without full disclosure.
After my first ephoto purchase, I could not order another, or it was very difficult. I tried to contact customer service 2 times and they only got back to me after the first order. I never heard from them again. I do NOT recommend them!
Sincerely,
H. Loell
June 30, 2026
Unprompted review
Reply from Id Photo
Hello Holly Loell,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I never asked to join the plan and made…
I never asked to join the plan and made the monthly payment. It somehow automatically keep my card details and charge me every month. It is Fraud and do not use.
July 2, 2026
Unprompted review
Reply from Id Photo
Hello Hua Rong,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SCAM CHARGE YOU FOR ONE PHOTO AT £2.90…
SCAM CHARGE YOU FOR ONE PHOTO AT £2.90 AND THEN PER MONTH £39.90 SCAM AND THEY DO IT SNEEKY.
DON'T USES
June 30, 2026
Unprompted review
Reply from Id Photo
Hello Aaron,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Our team will carefully investigate your request and work with you to find a suitable resolution as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
SPAM SERVICE
They have activated subscription without approvation and have taken money without any service.
June 29, 2026
Unprompted review
Reply from Id Photo
Hello Mattia,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns and take all customer feedback seriously.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation, answer any questions you may have, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
BE AWARE THIS IS A SCAM
BE AWARE THIS IS A SCAM. You will be offered an initial minimal cost for a photo and then without any further warning or obvious reference to a subscription they will use your details to charge a c£40 pcm ‘subscription’ fee. THIS IS A FRAUDULENT/SCAM WEBSITE AVOID AT ALL COSTS!!
June 28, 2026
Unprompted review
Reply from Id Photo
Hello Sean,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns and take all customer feedback seriously.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation, answer any questions you may have, and provide the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
No document received and monthly taxes
Paid 2 euro 90 and got nothing at all.
Careful for the monthly charges you didn't ask for!
June 27, 2026
Unprompted review
Reply from Id Photo
Hello Nolwen,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback very seriously.
To allow us to review your case and clarify your situation, we kindly invite you to contact our customer support team. We will carefully investigate your request and do our best to provide you with the most appropriate assistance.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Signed in to get one photo altered for…
Signed in to get one photo altered for a passport and 3 days later I have my bank ringing me about a transaction for ID photo. So apparently I had taken out a monthly subscription which was not at all what I had signed up for. So watch out for using this website for photos..
June 27, 2026
Unprompted review
Reply from Id Photo
Hello Niamh Connolly,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns. We take all customer feedback seriously.
To allow us to review your situation and provide the most appropriate assistance, we kindly invite you to contact our customer support team. Once we have reviewed your case, we will be happy to assist you as quickly as possible.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Misleading information
I was totally disappointed in this app and the service provider.
May 25, 2026
Unprompted review
Reply from Id Photo
Hello Barclay Mckenna,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment and take all customer feedback seriously.
We would appreciate the opportunity to better understand what happened and assist you. Please feel free to contact our customer support team so we can review your case and work towards the most appropriate solution.
Kind regards,
The ID Photo Team
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
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