The customer service in Idemøbler in Virum, was amazing. The saleswoman Marie-Louise was extremely helpful to guide and explain the different advantages of specific products. Which helped me in choosi... See more
IDEmøbler A/S
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See what reviewers are saying
What a bad delivery....Arrogant people and very tired. Not bounded in the van. Quality of the sofa is super!
Company replied
The idemøbler Team in Aabenraa was very helpful and did everything to take my order (which was a bit difficult since I had some special requests and my danish is not so good anymore...) Also the del... See more
Excellent customer service. Very happy to buy from Viby J idemøbler butik. Special mention Mr. Hakim who is so nice to help and guide in the best way. Malwne is also a very intelligent and helping per... See more
Company details
Information provided by various external sources
I IDEmøbler arbejder vi ud fra den overbevisning, at alle kunders behov er individuelle, og at alle ønsker at sætte sit eget unikke præg på hjemmet. Derfor har vi et næsten uendeligt antal kombinationsmuligheder indenfor sofaer, senge, spiseborde og stole samt havemøbler. Det betyder, at vores kunder selv kan sammensætte størrelse, form, design og farve. I IDEmøbler vil du møde et professionelt team, som inspirerer og hjælper dig til at tage det valg, der er mest rigtigt for dig. Vores historie går over 40 år tilbage, hvilket har givet os en masse erfaring og viden omkring, hvad danskerne lægger vægt på i indretningen af hjemmet. Vi er stolte af, hver dag, at kunne tilbyde design og kvalitetsmøbler til konkurrencedygtige priser. IDEmøbler – vi tror på det personlige hjem.
Contact info
Damvej 9, 8471, Sabro
- service@ide.dk
- ide.dk
People also looked at
Dejlig butik at handle i
Dejlig butik at handle i, sødt og smilende personale, og god service. 😊
September 10, 2018
Unprompted review
Overall I was very satisfied with…
Overall I was very satisfied with everything. The only tiny thing was that I needed to wait approx. 15 min before my things were collected and brought to me, but there were only two female employees at that time so it was perfectly understandable. Highly recommended.
August 28, 2018
Unprompted review
Mixed experiences. Room for improvement
Mixed experiences.
After experiencing a smooth purchase and checkout process in the Copenhagen store, the company hasn't perfected the art of delivery and notification - I can live with that.
What I cannot live with is the fact that the bartable was delivered without the screwes and bolts to put it together. I subsequently rang their helpdesk and they promised to send it and send a confirmation via email. This wasn't received by the end of the day and I sent an email to Idemøbler and it was confirmed the screws/bolts would be sent the first working day. I am crossing my fingers......
August 13, 2018
Unprompted review
God service :)
July 24, 2018
Unprompted review
Umiddelbart god service
Umiddelbart god service, men leveringstiden var lang.
July 24, 2018
Unprompted review
Thanks
Thanks, IDE møbler for the fast and great service. I am very happy with my sofa.
May 14, 2018
Unprompted review
Fin service !
April 20, 2018
Unprompted review
Fin og kompetent service
March 19, 2018
Unprompted review
We bought a Mallorca white table and 6…
We bought a Mallorca white table and 6 Ally chairs. The goods have been delivered perfectly on time. Good quality and nice people at IDEmøbler Roskilde
March 9, 2018
Unprompted review
Super god service i Virum
Super god service i Virum, fantastisk personale
February 28, 2018
Unprompted review
Fin service.
February 3, 2018
Unprompted review
Super god betjening.
January 4, 2018
Unprompted review
Good service!!!
January 1, 2018
Unprompted review
Bad quality, terrible service, no interest in happy customers!
Received a defective chair (the leg was broken). Called and then had to file a long report about the defective chair leg. Received a notice that I would be sent a new chair leg in 7 days. I did not, and had to email repeatedly about this.
Finally it was sent, but through a special shipper which then left the item at a Pakkeshop far away from me, so now need to make a long journey just to get a new leg for this chair.
Terrible, terrible experience, I will NEVER shop with them again. The furniture is not quality and the service is awful.
Update: I am waiting for a 100% refund on the chair. I had to spend time and money to get to a pakkeshop far from my home because apparently all closer GLS pakkeshops were full. It is obvious that IDE is being greedy here and does care about customer experience.
Update: Jenny: I want a refund on the chair, I will accept a 50% refund + travel cost reimbursement, I do not want a gift certificate. Why are you asking me to give you more money just to get compensation for the poor experience? I only had 3 out of 4 working chairs for weeks, spent hours chasing you, and then had to spend money just to get the replacement part which your supplier screwed up delivery for?
This is absolutely insane.
December 16, 2017
Unprompted review
Reply from IDEmøbler A/S
Hi Susan,
First of all, we would like to apologize for the defective chair and the delay of shipment regarding the new leg.
When ordering a spare part, the package will be delivered to one of the "Pakkeshop" closest your address.
Hopefully, the travel to the pick-up shop has not been too much of a hassle.
Despite the unfortunate experience, we hope you are happy with your new chair.
Please let us know, if there is anything else we can help you with.
Have a nice day.
Kind regards,
Jenny/IDEmøbler
Update:
Hi Susan,
Again, we are sorry about the delay, but we cannot offer you a 100% refund.
You have received a new leg and can now use you chair again.
We can offer you 50% on a gift certificate as compensation and reimburse the amount you spent on transport.
Please send us your registration no. as well as your account number, and we will transfer the amount right away.
(Contact: kundeservice@ide.dk - att trustpilot)
Kind regards,
Jenny/IDEmøbler
Update:
Hi Susan,
I have received your e-mail regarding compensation, and I would like to accommodate your request.
Please reply to my e-mail with your registration and account number, and we will make the transfer.
Kind regards,
Jenny/IDEmøbler
Rigitg god service og nem levering
December 15, 2017
Unprompted review
God service :-)
December 6, 2017
Unprompted review
Super service
October 10, 2017
Unprompted review
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