IDEmøbler A/S 

Never been treated so unfairly in my life. Very unproffesional and disrespectful service at Silkeborg Ide møbler. I spent almost 20.000 kr on an order consisting of new beds, sofa, puf, cupboards. The whole order should have been delivered wednesday 9 august, but half the order was not there yet. I decided to rent a van to pick up half of the order that was there because I did not want to wait another week. And because the order was supposed to be delivered which I called for two times and came to the shop for to confirm. Than delivery day I called in the morning again to confirm and you told me in the system it was registered as picking it up myself!! But I rented a van and drove to Silkeborg, only to find that half the order that was there was a used cupboard from the shop instead of a new one I paid for. The topmadras was foam instead of the latex I ordered and paid for and the worst, the double bed was not even new!! It had grey and yellow stains on it, hairs and dead little flies. It was wrapped in used plastic because the inside of the plastic was dirty and even the cellotape that was "holding it together" had been used before. It was so dirty with dust, hairs and wood chips that you could not see through it anymore. When I confronted the salesman in the shop, he said it was probably a bed that had come back from another customer that was not happy with it, and had been wrapped again for the next customer. I was completely disgusted with the bed, but even more with the way I have been treated. The salesman from before knowingly lied to my face when he said he had our bed in stock, because he must have known it was not new, because I saw in your warehouse (when i came to pick up) that you dont even have furniture in stock. I walked around your shop for hours and hours, three different days with my excited 6 year old son and my 6 month old baby girl in my arms. And about everything you just knowingly lied (the list is much longer). This shows that your shop is run by ignorant children rather than responsible adults at Silkeborg. I have canceled my order, and I will hand in a formal complaint and a bill for the cost I had of renting a van for nothing. Honestly, if I want second hand things, I would go to genbrug. And obviously, I might as well have. Shame on all of you!

I wrote this in English (I am from the Netherlands) because we spoke in English in the shop and over the phone, and in Silkeborg they know exactly who I am!

fast and accurate. very good service

I wish to put my concerns in writing after multiple unsuccessful attempts to resolve my issues over the phone. I have been very disappointed in the customer service I have received to date.
We have had three main orders and several purchases from Ide møbler shops, but unfortunately the support and service we received from the employees (in both the shop and specially customer service) has been very disappointing.
• We made two orders in 28.01.2017, and one order in 27.05.2017 for our new built house, and we agreed to have two of them delivered on week 26, and the third one on week 28. The invoice we received on 7th of June to complete the payment and confirm the delivery was calculated wrong, so after sending emails and calling the customer service we finally managed to have the correct amount.
• The customer service employee told us if we want to have our purchase delivered on 1st of July, we have to go to a shop in person, to pay the rest of the amount and book a delivery (27.06.2017). We did so, but we realized from the employee that it was not necessary… anyway, we payed the remaining amount for all three orders and booked the delivery for those (2) in week 26. The employee told us we could only book for the coming week, so we have to wait for the third one (which supposed to be in week 28).
• After two days from full payment, I received a call from customer service, that due to a problem, I cannot receive my third order sooner than week 36!!!! The only answer I got after talking to a couple of customer service employees, was “there is nothing I can do for you”, " that is how it is" and “you have to wait until week 36”
• Being very frustrated, we decided to write our review in trust pilot. It was the time when the customer service employee interfered and promised to solve the problem and make the delivery happen as promised on week 28.(please see the attached correspondence)-30th of June
• We decided to go to the shop to double check, as we already had several bad promises from ide møbler. In the shop, an employee there called the customer service employee who she was responsible for our case , and confirmed that there will be no problem and we will receive it in week 28. Therefore, we thought it is going to be fine…
• On first of July, we only received 1 out of 2 orders. Even though we emphasized that we need the beds in priority, they only delivered the sofas. After long waiting time to find the employee who booked the delivery for us, she apologized, and of course the only answer was ”there is nothing we can do now” and we were promised to receive a compensation instead. We did not want that, we just wanted our orders to be delivered at the promised time, but it was the only thing we got.
• I received a call in week 26 from customer service to confirm that the third order (TV table) WILL BE DELIVERED in week 28. She asked if I am now happy with that!
• We were waiting on week 28, but of course, it never happened! Yesterday when I called the customer service to ask about the reason, she told me that it will be in week 36 (and the customer service employee is in vacations) . After a very long discussion, she promised to have someone call me very urgent, and of course it also never happened!
I am seriously considering my options to cancel all the remaining orders and am extremely disappointed with the lack of support I have received to date from ide møbler.
My telephone inquiries have been largely unsuccessful. I would appreciate a comprehensive response as a matter of urgency.

Good service all round. Part of the delivery was missing but customer service quickly sent the rest out to us once contacted and made aware of the situation.

God behandling og OK priser
Levering til tiden

god service denne gang

Worst service always online !!!!!
Was told and received sms saying wk35 delivery and when i went to pickup it was told arrived already.Rude customer service that its my mistake i ordered with out checking delivery while order i see 20 in stock and ships in 2-3 business days :(

very much satisfied when i visit store and buy and the customer service is hopeless

God betjening god levering, men måtte vente små tre måneder på varen

god service fine møbler

Møblerne kom før tid, god service.