Grantas was an absolute pleasure to deal with from the very beginning. He greeted me with respect, was incredibly polite, and made me feel comfortable throughout the entire conversation. What I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can’t thank Jay and Jordan at Ideal Utilities enough for the help they gave me. I was having major issues with the contract I was tied into and didn’t know where to turn. From the first conversa... See more
We've worked with Jordan Haines at Ideal Utilities for several years now, and I genuinely wouldn't use anyone else. The service has been consistently excellent from day one. Jordan is proactive, r... See more
Have been with Ideal Utilities for some years now after our previous broker disappeared. They've been excellent. Last year I dealt with Jake Myers at the time of our contract renewal and he really... See more
Company replied
Company details
Written by the company
At Ideal Utilities we are committed to saving your company money on your energy bills. If you are tired of paying extortionate rates and are seeking to significantly slash your monthly outgoings, you have come to the right place.
Contact info
St Georges court, PR4 2EF, Kirkham, United Kingdom
- 01772 286116
- Customer.support@idealutilities.co.uk
- idealutilities.co.uk
4.6
Excellent
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lacking Transparency!
Having read the reviews I'm surprised that i'm writing this.
I signed up for a 1 year contract for gas supply using this 3rd party. I normally take care of my own contracts. The rate offered was decent at the time and given the volatility of the markets I accepted a 1 year contract. I signed the 1 year contract and on I went quite happy. Sadly however the transparency in the contract was extremely poor. What I was actually signed up to was a 3 year smart tracker (no mention of 3 years in my copy of the contract) This only came to light following an in-depth conversation with the correct person from the supplier. This has lead me to believe that this contract was sold with one thing in mind and that was the commission.
Having spoken with a manager at this company who assured me that he would resolve the issue. He hasn't.
Edit - the contract was put in place by your colleague Jordan McSpirit on the 24th March 2023. Your investigation is inaccurate.
Edit - Very much still in a rolling contract with smartest energy if you wish me to post the actual document on here I’ll happily do so.
March 31, 2024
Unprompted review
Reply from Ideal Utilities
UPDATE/ We can confirm this is a false review and unfairly described.
After reviewing the case, we can confirm that the contract in question never actually went live, and no supply ever transferred. We're sorry for any confusion caused, but we’d never knowingly misrepresent a contract – transparency and customer trust are extremely important to us.
If you'd be open to it, we’d really appreciate the opportunity to clear things up directly and resolve any concerns you may still have.
William,
Ideal Utilities
Very helpful
Jake was very helpful, knowledgeable and professional. Gave us good advice and saved us money on our bills
November 6, 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the lovely review! We’re really pleased to hear that Jake was able to support you with helpful advice and make a real difference on your bills.
Providing knowledgeable, professional service is exactly what we aim for, and it’s great to know Jake delivered on that.
We appreciate your trust and look forward to helping again in the future.
Warm regards,
The Ideal Utilities Team
Jake was very helpful found a better…
Jake was very helpful found a better price and explained everything to me .
I liked that he wasn’t pushy or rude .
October 22, 2024
Unprompted review
Reply from Ideal Utilities
Thank you for your kind words! We're so glad to hear that Jake was able to find you a better price and explain everything clearly.
We take pride in offering helpful, no-pressure support, so it's great to know that approach made you feel comfortable and confident in your decision.
If you ever need anything else, we're just a call away.
Best regards,
The Ideal Utilities Team
Efficient, helpful advice
Tom was very helpful and quick to answer any questions. His knowledge on the companies up for renewal was appreciated. Will look to renew with them next time.
September 1, 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the great feedback! We’re so pleased to hear that Tom was able to assist you efficiently and provide helpful advice during your renewal process.
His industry knowledge is a real asset to our team, and it's fantastic to know it made a difference for you. We look forward to working with you again when it’s time to renew.
All the best,
The Ideal Utilities Team
Great Utility Services
Ideal Utilities offered great utility services. The staff were friendly and honest, helping me get the best deals. The process was smooth and satisfying. Highly recommended for their professionalism and good prices.
May 29, 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Good experience
Remained in contact with me, was honest and understanding at all times.
June 6, 2024
Unprompted review
Reply from Ideal Utilities
The kind words are much appreciated and we are glad we made dealing with the energy that little bit less complicated.
All the best with the business and i will pass the kind words over to the team that you dealt with.
Jamie,
Customer services team
Ideal Utilities.
Would recommend!
Alex was really helpful, honest and friendly. We are very happy with the service provided!
June 7, 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the amazing review. Alex will be told the kind words and of course we are happy we made it easy to understand !
we look forward to speaking to you when your up for renewal next time round,
Jamie,
Customer services team
Ideal Utilities.
Ideal Utilities answer the phone when you ring them back
Ideal Utilities helped us get good prices for electricity on two sites. One contract was for an half hour supply that was particularly problematic. The previous supplier rolling us on to a new 12 monthly deal without any input from ourselves and Jordan Haines persevered until this issue was sorted. He is currently working on recovering funds from excess billing that was related to this and other problems with this company.
May 7, 2024
Unprompted review
Reply from Ideal Utilities
Hello Paul,
Thank you for the amazing review. The kind words and of course we are happy we made it easy to understand !
we look forward to speaking to you when your up for renewal next time round,
Customer services team
Ideal Utilities.
Great customer service
Great customer service. No hidden extra costs. All queries answered in a timely manner. Would highly recommend.
March 8, 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon ,
Thank you for the amazing comment and review.
look forward to speaking with you in the next renewal window(s).
Customer services team
Ideal Utilities.
Jordan Haines is your guy at Ideal Utilities!
I have to say that Jordan Haines was exceptional with my dealings with Ideal Utilities. My case was complicated and he never gave up. He was in contact the whole of the time keeping me updated on the circumstances. I would highly recommend.
February 12, 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Excellent service all round without pressure
Being a small company coming out of a fixed period into a much more volatile market it was very improtant for me to get the best deal possible. Jordan Haines was extremely helpful with every aspect. I questioned and went back to him on numerous occasions before making up my mind. All round very good service.
March 11, 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon,
The positive words will be passed over to Jordan Haines and the team you dealt with.
We trust your new contract will run perfectly, if you do need us in the future please don't hesitate to contact us.
All the best with the business and we look forward to re-engaging with you in a couple of years.
Jamie,
Customer services team
Ideal Utilities.
Satisfaction
I have dealt with Jordan Haines on behalf of 2 companies that I am involved with(J H Lidstone Plastering Ltd & Mannamead Hair Care & Beauty).Jordan has supplied me with very competitive quotations which I have been more than happy to accept,after compairing prices elsewhere.
March 4, 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over to jordan :)
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Great service
I am a new business owner. I have been searching around for different energy suppliers for my business. I was still continuing with the supplier I had. I received a call from one of the colleagues in this company. They give the best deals and help you with what is best for your company. Alex Barlow is the colleague who has been supported. He explained it all to me and helped me gain more knowledge about it. He has done a great deal at an incredible price. Him and his company have helped me take a lot off my shoulder. I would definitely recommend this company and this man, as they will give you the best support.
Regards,S W
March 5, 2024
Unprompted review
Reply from Ideal Utilities
Hello DN CARS,
Thank you for the great review, Alex is one of our senior analysts and will be pleased to hear your kind/amazing comments on how he acted. Ideal Utilities are the number 1 for all your utility needs!
Jamie,
Customer services team
Ideal Utilities.
Very happy with prices and service
Very happy with the quotes provided, they were cheaper than we managed to find direct with suppliers.
Great service and just want to say what an easy process, we highly recommend this company.
March 1, 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon Vanessa,
Thank you for the kind words its much appreciated.
We look forward to engaging with you in the next renewal(S)
Jamie,
Customer services team
Ideal Utilities.
Excellent communication throughout…
Excellent communication throughout process and obviously researching for the best deal available
February 13, 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Your kind words will be passed on. Thank you for the amazing comment and review.
look forward to speaking with you in the next renewal window(s).
Jamie,
Customer services team
Ideal Utilities.
Ideal Utilities - 2nd to none!
I made contact with Ideal Utilities to help source and provide quotes for the energy renewals for our Care Home. I dealt with Jordan Mcspirit who was professional, courteous and very prompt. He was able to provide very competitive quotes which then enabled me to secure my renewals (Gas and Electric).
January 23, 2024
Unprompted review
Reply from Ideal Utilities
hello robbie,
Thank you for the amazing review - im glad to hear Jordan managed to assist you and i will pass your kind words over to him.
All the best with the business,
We look forward to engaging with you in the next renewal(S)
Jamie,
Customer services team
Ideal Utilities.
Best price on the market!
We have just renewed our business electricity and generally couldn't recommend Ideal Utilities enough! Great knowledge & advice and more importantly got me the best price on the market! Special Thanks to Alex Barlow and Matthew Allen for their help.
January 18, 2024
Unprompted review
Reply from Ideal Utilities
this review is 5 stars !!! Jordan will be thrilled and I'm glad to hear we provided you with a brilliant service,
We look forward to helping you out again in the future,
Sharon
Ideal Utilities
Tom helped me find the cheapest…
Tom helped me find the cheapest supplier for my business was quick easy and didn't hound me like most companies, would definitely use them again!!!
January 19, 2024
Unprompted review
Reply from Ideal Utilities
Fantastic to hear ! I will pass over the kind words to Tom.
We look forward to helping you out again in the future,
Sharon
Ideal Utilities
Great customer service shown by Tom…
Great customer service shown by Tom Mckivett, explained the whole process simply. Signed into another contract with Ideal Utilities.
January 16, 2024
Unprompted review
Reply from Ideal Utilities
Good morning Sharon,
Thank you for the amazing review. Tomwill be told the kind words and of course we are happy we made it easy to understand !
we look forward to speaking to you when your up for renewal next time round,
Jamie,
Customer services team
Ideal Utilities.
Jamie is great
Jamie is great. His customer service is excellent. Found me a good deal saving me money. Thank you again
Ant
September 12, 2023
Unprompted review
Reply from Ideal Utilities
Good morning,
Your kind words will be passed on to Jamie H. Thank you for the amazing comment and review.
look forward to speaking with you in the next renewal window(s).
Jamie S
Customer services team
Ideal Utilities.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.