Ideal Utilities Reviews 

104
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Grantas was an absolute pleasure to deal with from the very beginning. He greeted me with respect, was incredibly polite, and made me feel comfortable throughout the entire conversation. What I... See more

Rated 5 out of 5 stars

I can’t thank Jay and Jordan at Ideal Utilities enough for the help they gave me. I was having major issues with the contract I was tied into and didn’t know where to turn. From the first conversa... See more

Rated 5 out of 5 stars

We've worked with Jordan Haines at Ideal Utilities for several years now, and I genuinely wouldn't use anyone else. The service has been consistently excellent from day one. Jordan is proactive, r... See more

Rated 5 out of 5 stars

Have been with Ideal Utilities for some years now after our previous broker disappeared. They've been excellent. Last year I dealt with Jake Myers at the time of our contract renewal and he really... See more

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Company details

  1. Energy Supplier

Written by the company

At Ideal Utilities we are committed to saving your company money on your energy bills. If you are tired of paying extortionate rates and are seeking to significantly slash your monthly outgoings, you have come to the right place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

104 reviews

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No recent history of asking for reviews

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4.6

All reviews

(104)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helped my business

Top notch company. Saved me a few quid.

June 27, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon,
We are pleased you continued to use our services once again!

As always all the best with the business and we look forward to speaking with you in the future.

Kind regards,
Jamie @ customer support

Rated 5 out of 5 stars

Fantastic customer service - so easy to deal with

What a fantastic service I've received this week from Carl Cummins with our energy contract renewal. He responded to any questions I had quickly and efficiently, and was then more than happy to summarise information in an email from a call we had, so that I had something on file - absolutely first class service, and nothing seemed too much trouble. If you're looking for help with an energy contract renewal I'd recommend speaking to Carl from Ideal Utilities - great communication, explains things clearly, and provides a fantastic customer experience.

June 16, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

hello,

Thank you for the amazing review - im glad to hear Carl managed to assist you yesterday and i will pass your kind words over to him.

All the best with the business,

We look forward to engaging with you in the next renewal(S)

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Super helpful and easy to communicate…

Super helpful and easy to communicate with…very pleased with the deal that Carl Cumming has sorted for our small business.

May 11, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

Your kind words will be passed on to Carl. Thank you for the amazing comment and review.

look forward to speaking with you in the next renewal window(s).

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Outstanding Customer Service

I had to renew our company electric supply today, I'd missed the renewal window and was looking at a huge hike in prices if I didn't secure a new price immediately. I spoke to Carl Cummins who I can honestly say was so knowledgeable, explained in simple easy to understand terms, and gave me the facts without pushing me in any direction. Because of him, I saved our company a possible monthly bill of £800!!, and an annual saving of 10%. I'm very grateful and will recommend Ideal Utililties/Carl to any business who is looking to secure a new fixed deal.

May 11, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

hello,

Thank you for the amazing review - im glad to hear Carl managed to assist you yesterday and i will pass your kind words over to him.

All the best with the business,

We look forward to engaging with you in the next renewal(S)

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

I am delighted to share my experience…

I am delighted to share my experience with Carl Cummins, who has recently helped me with my energy needs for my retail business. I cannot thank him enough for his outstanding efforts, professionalism, and willingness to go above and beyond his remit to assist me.
From the very beginning, Carl showed a sincere understanding of my business situation, and he took the time to listen to my concerns and needs. He was patient, empathetic, and approachable, making me feel comfortable and confident in his abilities.
Carl's competence and expertise were evident in the way he explained everything so thoroughly and clearly, leaving no stone unturned. He went the extra mile to ensure that I fully understood the solutions he recommended, and I appreciated his attention to detail and proactive approach.
Overall, I am extremely grateful to Carl for his exceptional service and support. He has made a significant impact on my business, and I am confident that his contributions will continue to be of great benefit to me in the future. I wholeheartedly recommend Carl Cummins to anyone looking for an outstanding and trustworthy professional.

April 20, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning Andy,

Wow what an amazing review ! We are delighted Carl was such a good help and made everything clear for you - your amazing review will be passed on to Carl and the team that helped.

We look forward to engaging with you in the next renewal(S)

Jamie,
Customer services team
Ideal Utilities.


Rated 5 out of 5 stars

Spoke to Carl no of times because…

Spoke to Carl no of times because needed to swap energy suppliers found him to be very helpful and polite always on hand to answer any questions and helped us with a very smooth transition to new supplier after going through a bad time with an energy company
Very happy with service he provided and information given to us I would recommend without hesitation
Paul and Paula

April 6, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

Your kind words will be passed on to Carl. Thank you for the amazing comment and review.

look forward to speaking with you in the next renewal window(s).

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Really good people

Really good people. Gary has checked in regularly all the way up to me signing a new contract. Ultimately the advice was to take the renewal as the best offer we would get. Can't argue with honest feedback! Really appreciated the help and advice.

March 14, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon.

Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!

We look forward to re-engaging with you next renewal.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Carl was so helpful 5STAR!!!

Carl was so helpful

I you only have 5 min please speak to Carl

Moved 3 business account as saving thousands

Steve
STAR GROUP

February 27, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

Fantastic review thanks Steve, Carls one of our senior analysts and will try to be as quick as possible but also make sure the job is 100% done correctly. I'm glad you found our service easy !

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

First class customer services from Gary :)

Gary has been extremely helpful in dealing with our switch over. we encountered a couple of issues with the third party but Gary was on hand to help and advise what we needed to do.
It has been a refreshing change to speak to a "normal" person who has your best interests at heart.
Thanks Gary we will speak to you when its time for renewal. :)

February 23, 2023
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

your kind words will be passed to Gary personally. Thank you for leaving such a great review !

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Gary Andrew extremely helpful

What can I say, great company and really helped me out. Beat my renewal offer from my supplier and saved me money in these hard times. Gary was extremely helpful and very chatty rather than being robotic like most other salesman and really connected in conversation and listened to my needs.
PS Hopes he gets his moped fixed he really loves that thing

June 30, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon,

Gary is great and always has good conversations. That being said we try to make sure every customer we deal with has that personal touch ! your kind words will be passed to him.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Always a professional service

June 24, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon Thomas,

thank you for using our service again. All the best with the business and once again we will speak to you when you next drop into your renewal window.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Dealt with Jordan

Dealt with Jordan. Very efficient service and saved us a fortune!

June 22, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

That's fantastic to hear, we are glad we saved you some good money.

We look forward to speaking to you when your up for renewal next time round.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

A great response sorting out a better…

A great response sorting out a better deal for us on something we thought we had already sorted.
Gary was great, personable, easy to deal with and just got it sorted. No fuss and no promises he couldn't deliver. Many thanks for a god job done quick.

May 16, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon Robert,

thank you for the amazing review. Gary will be told the kind words and of course we are happy we made it easy to understand !

we look forward to speaking to you when your up for renewal next time round,

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

An excellent customer service

An excellent response to my concern and I was very pleased in the manner it was addressed, Tom gave me feedback on everything I asked and was very friendly.

May 11, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

Thank you for the amazing review - The kind words will be passed over to Tom and the team you dealt with.


Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Very good service by this company

Very good service by this company, dealt with a chap called Tom, sorted out my new business gas contract and saved me a packet. Will definitely use them again.

March 30, 2022
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good morning Michael,

Amazing review and the kind words are greatly appreciated. I will let Tom know he acted in a professional manner.

we look forward to speaking to you when your up for renewal next time round,

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Wouldn't go anywhere else for quotes

I just want to say a massive thank you to Gary Andrews for all his support in everything we have been through in the last year and with the help of where we go next with companies either its been new deals or taking things further. You've honestly no idea how much I appreciated that as I was hitting my head of a brick wall and going round in circles. I do recommend Ideal Utilities to anyone looking for energy supplier changes etc. Its been nothing but a very positive experience with you guys/you many lol

October 15, 2021
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon Lisa,

Happy we could help ! Your kind words will be passed on to Garyand the team you dealt with. Thank you for the amazing comments and review.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Still with them to this day

July 14, 2021
Unprompted review
Ideal Utilities logo

Reply from Ideal Utilities

Good afternoon Xav,
We are pleased you continued to use our services once again!

As always all the best with the business and we look forward to speaking with you in the future.

Kind regards,
Jamie @ customer support

Rated 5 out of 5 stars

The caller from Ideal Utilities was a…

The caller from Ideal Utilities was a refreshing change from the usual Utility Brokers hounding for business.
These people gave good honest advice, called from the UK, spoke unhurriedly, clearly and concise. Came across as having my interests at heart rather than there own. Professional start to finish.

March 15, 2021
Ideal Utilities logo

Reply from Ideal Utilities

Good morning Mr Allwood,

Thank you for the amazing review and its great to hear you had such a positive experience using our services.

All the best in the future - and we look forward to speaking with you next renewal.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with Ideal Utilities, I was sceptical to begin with but they have found me a cheaper electric and gas provider, which will save the company a lot of money in the long run.

November 19, 2020
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!

We look forward to re-engaging with you next renewal.

Jamie,
Customer services team
Ideal Utilities.

Rated 5 out of 5 stars

Very pleasant experience, hassle free.

I've simply had a very pleasant experience with the sales representatives at Ideal Utilities. The entire renewal process was super easy and they even managed to save me money on a new contract with my current electricity provider. Happy customer. Thank you!

October 29, 2020
Ideal Utilities logo

Reply from Ideal Utilities

Good morning,

great to hear you had a great experience using Ideal Utilities. We always aim to make sure the team you deal with as a customer are spot on and glad to hear this was portrayed.

The kind words will be passed over!

We look forward to re-engaging with you next renewal.

Jamie,
Customer services team
Ideal Utilities.

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