Grantas was an absolute pleasure to deal with from the very beginning. He greeted me with respect, was incredibly polite, and made me feel comfortable throughout the entire conversation. What I... See more
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I can’t thank Jay and Jordan at Ideal Utilities enough for the help they gave me. I was having major issues with the contract I was tied into and didn’t know where to turn. From the first conversa... See more
We've worked with Jordan Haines at Ideal Utilities for several years now, and I genuinely wouldn't use anyone else. The service has been consistently excellent from day one. Jordan is proactive, r... See more
Have been with Ideal Utilities for some years now after our previous broker disappeared. They've been excellent. Last year I dealt with Jake Myers at the time of our contract renewal and he really... See more
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Company details
Written by the company
At Ideal Utilities we are committed to saving your company money on your energy bills. If you are tired of paying extortionate rates and are seeking to significantly slash your monthly outgoings, you have come to the right place.
Contact info
St Georges court, PR4 2EF, Kirkham, United Kingdom
- 01772 286116
- Customer.support@idealutilities.co.uk
- idealutilities.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Reply from Ideal Utilities
Fantastic customer service - so easy to deal with
What a fantastic service I've received this week from Carl Cummins with our energy contract renewal. He responded to any questions I had quickly and efficiently, and was then more than happy to summarise information in an email from a call we had, so that I had something on file - absolutely first class service, and nothing seemed too much trouble. If you're looking for help with an energy contract renewal I'd recommend speaking to Carl from Ideal Utilities - great communication, explains things clearly, and provides a fantastic customer experience.

Reply from Ideal Utilities
Super helpful and easy to communicate…
Super helpful and easy to communicate with…very pleased with the deal that Carl Cumming has sorted for our small business.

Reply from Ideal Utilities
Outstanding Customer Service
I had to renew our company electric supply today, I'd missed the renewal window and was looking at a huge hike in prices if I didn't secure a new price immediately. I spoke to Carl Cummins who I can honestly say was so knowledgeable, explained in simple easy to understand terms, and gave me the facts without pushing me in any direction. Because of him, I saved our company a possible monthly bill of £800!!, and an annual saving of 10%. I'm very grateful and will recommend Ideal Utililties/Carl to any business who is looking to secure a new fixed deal.

Reply from Ideal Utilities
I am delighted to share my experience…
I am delighted to share my experience with Carl Cummins, who has recently helped me with my energy needs for my retail business. I cannot thank him enough for his outstanding efforts, professionalism, and willingness to go above and beyond his remit to assist me.
From the very beginning, Carl showed a sincere understanding of my business situation, and he took the time to listen to my concerns and needs. He was patient, empathetic, and approachable, making me feel comfortable and confident in his abilities.
Carl's competence and expertise were evident in the way he explained everything so thoroughly and clearly, leaving no stone unturned. He went the extra mile to ensure that I fully understood the solutions he recommended, and I appreciated his attention to detail and proactive approach.
Overall, I am extremely grateful to Carl for his exceptional service and support. He has made a significant impact on my business, and I am confident that his contributions will continue to be of great benefit to me in the future. I wholeheartedly recommend Carl Cummins to anyone looking for an outstanding and trustworthy professional.

Reply from Ideal Utilities
Spoke to Carl no of times because…
Spoke to Carl no of times because needed to swap energy suppliers found him to be very helpful and polite always on hand to answer any questions and helped us with a very smooth transition to new supplier after going through a bad time with an energy company
Very happy with service he provided and information given to us I would recommend without hesitation
Paul and Paula

Reply from Ideal Utilities
Really good people
Really good people. Gary has checked in regularly all the way up to me signing a new contract. Ultimately the advice was to take the renewal as the best offer we would get. Can't argue with honest feedback! Really appreciated the help and advice.

Reply from Ideal Utilities
Carl was so helpful 5STAR!!!
Carl was so helpful
I you only have 5 min please speak to Carl
Moved 3 business account as saving thousands
Steve
STAR GROUP

Reply from Ideal Utilities
First class customer services from Gary :)
Gary has been extremely helpful in dealing with our switch over. we encountered a couple of issues with the third party but Gary was on hand to help and advise what we needed to do.
It has been a refreshing change to speak to a "normal" person who has your best interests at heart.
Thanks Gary we will speak to you when its time for renewal. :)

Reply from Ideal Utilities
Gary Andrew extremely helpful
What can I say, great company and really helped me out. Beat my renewal offer from my supplier and saved me money in these hard times. Gary was extremely helpful and very chatty rather than being robotic like most other salesman and really connected in conversation and listened to my needs.
PS Hopes he gets his moped fixed he really loves that thing

Reply from Ideal Utilities
Dealt with Jordan
Dealt with Jordan. Very efficient service and saved us a fortune!

Reply from Ideal Utilities
A great response sorting out a better…
A great response sorting out a better deal for us on something we thought we had already sorted.
Gary was great, personable, easy to deal with and just got it sorted. No fuss and no promises he couldn't deliver. Many thanks for a god job done quick.

Reply from Ideal Utilities
An excellent customer service
An excellent response to my concern and I was very pleased in the manner it was addressed, Tom gave me feedback on everything I asked and was very friendly.

Reply from Ideal Utilities
Very good service by this company
Very good service by this company, dealt with a chap called Tom, sorted out my new business gas contract and saved me a packet. Will definitely use them again.

Reply from Ideal Utilities
Wouldn't go anywhere else for quotes
I just want to say a massive thank you to Gary Andrews for all his support in everything we have been through in the last year and with the help of where we go next with companies either its been new deals or taking things further. You've honestly no idea how much I appreciated that as I was hitting my head of a brick wall and going round in circles. I do recommend Ideal Utilities to anyone looking for energy supplier changes etc. Its been nothing but a very positive experience with you guys/you many lol

Reply from Ideal Utilities
The caller from Ideal Utilities was a…
The caller from Ideal Utilities was a refreshing change from the usual Utility Brokers hounding for business.
These people gave good honest advice, called from the UK, spoke unhurriedly, clearly and concise. Came across as having my interests at heart rather than there own. Professional start to finish.

Reply from Ideal Utilities
I have had a very good experience with…
I have had a very good experience with Ideal Utilities, I was sceptical to begin with but they have found me a cheaper electric and gas provider, which will save the company a lot of money in the long run.

Reply from Ideal Utilities
Very pleasant experience, hassle free.
I've simply had a very pleasant experience with the sales representatives at Ideal Utilities. The entire renewal process was super easy and they even managed to save me money on a new contract with my current electricity provider. Happy customer. Thank you!

Reply from Ideal Utilities
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