iDropped It Reviews 

232
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

An excellent service. Jim was very friendly and professional. Our students were very interested in what he was doing and he gave them a demonstration and answered their endless questions! He went abov... See more

Rated 3 out of 5 stars

Service was brilliant and technician was friendly however I don't feel the screens are of a superior quality. I had them return and replace the glass within a few days after it became unresponsive. Si... See more

Rated 4 out of 5 stars

As far as quality of repair goes, iDropped it was immaculate. I had the charging port repaired on my iPhone 5 and never had another problem with it. iDropped it could benefit from better communication... See more

Rated 5 out of 5 stars

I can highly recommend this company's products & service. iPad smashed screen replaced at a price significantly cheaper than via Apple store. iPad now working perfectly again. Thank you idroppedit

Company replied

Company details

  1. Phone Repair Service
  2. Computer Accessories Store
  3. Computer Repair Service
  4. Data Recovery Service
  5. Electrical Repair Shop
  6. Electronics Store
  7. Internet Service Provider

Information provided by various external sources

iDropped It is the leading Australian repairer of phones and mobile devices. Repairing devices from all over the country, iDropped It operates a network of on-site technicians as well as mail-in and drop in services at Newsagents in regional areas.


Contact info

4.2

Great

TrustScore 4 out of 5

232 reviews

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4.2

All reviews

(232)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful! I went in and explained my phone problem and they got it fixed right away and I walked away within less than an hour with my phone all sorted!

August 22, 2018
Unprompted review
Rated 1 out of 5 stars

Hello this is NOT about the personality…

Hello this is NOT about the personality or the job the technician completed. Prior to repair my battery life of my phone was OK
After the repair my battery life lasted 20 mins at the most.
Was this due to the repair - well maybe.
I have since upgraded my phone.
The technician was a lovely guy - on time and very friendly
Just the phone... I knew its performance prior to repair and post repair - only one thing happened .... the repair
:(

August 21, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Gemma, thanks for your feedback and sorry to hear you're having battery issues. This may or may not be related to the repair, it could be related to dropping the phone and damaging it as this can sometimes cause internal damage in the battery which is apparent straight away. We dont have any record of you reporting this issue to us, otherwise we would of sent out a technician to try and resolve it for you under warranty if it was related to the repair, thats why we have a 12 month warranty. Please get in touch if you would like us to take a look at this issue still.

Rated 4 out of 5 stars

great!

great! very prompt and efficient service.. thanks

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, went in late one afternoon and walked out a short time later with a new phone screen. Very happy with the quality and speed of repair.

August 21, 2018
Unprompted review
Rated 1 out of 5 stars

Poor service and expensive

Poor service and expensive
When I arrived at reception, the receptionist was on the phone. I wasn’t acknowledged. The call finished, then he took another call. Again, I was not acknowledged.
I waited almost 10 minutes before the receptionist spoke to me.
The job was quoted, it was $60 over what was previously charged. No explanation was given as to why.
When I tried to pay by cash, I was told by the receptionist that there was no change in the office! I had to have the exact amount if I wanted to pay by cash-extraordinary!
When I returned to pick up the repair, again I was not acknowledged and had to wait for at least 5 minutes whilst the receptionist finished a phone call.
Whoever did the job, it was done well.
The customer service was terrible.
I won’t be using the service again: terrible customer service, very expensive, good job.

August 21, 2018
Unprompted review
Rated 3 out of 5 stars

Good service, so so results

Service was great, quick and friendly however my screen has lost sensitivity - keep having to lock and unlock it to get it to pick up my fingers.

August 21, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Sylvia, thanks for your feedback and sorry to hear the touch sensitivity is playing up. As long as your screen has not been damaged this type of issue is covered by our 12 month warranty. We will be in contact with you shortly to arrange a technician to visit you so that issue can be resolved.

Rated 4 out of 5 stars

The service is great and fast

The service is great and fast, within 1hr with no appointment. However I also had them put on a protective glass skin on the iPhone screen but up to 2mm of the edges have not adhered. This has happened with my three replacements.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding Business

iDropped it is one of the best businesses I have ever dealt with,
Great friendly service, very efficient getting my phone repaired & back to me in Tasmania. I will always use this business for my phone repairs.

August 21, 2018
Unprompted review
Rated 4 out of 5 stars

iDropped It is super convenient

iDropped It is super convenient (comes to your work or home) and fixes the phone right there in front of you. It’s is cheaper than getting your phone serviced at Apple.
After a service I had a small drop and then started noticing issues with the screen that iDropped it had replaced. I took it in and they fixed it for me free of charge. Although I had the two small drops before the last service, I found my phone was never 100% and eventually over time the screen stopped working. I am not sure if this is because it was not connected properly by the iDropped it team or my phone was too damaged from dropping it that this is what happened. I didn’t take it back a third time to iDropped it so I don’t know how they may have handled/fixed it, instead I just decided it was time to upgrade my phone instead and bought a new one.

August 21, 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Carly, thanks for your feedback and sorry to hear you were having touch issues. As it was a iPhone 6, if there are touch issues after 2 screen replacements then this would indicate a further issue with the main board. The iPhone 6 & 6 Plus are prone to the 'touch disease' after a few drops or a bend in the main casing. We do repair this kind of issue too.

Rated 5 out of 5 stars

Fixed fast!

They literally fixed my cracked screen in 40mins. Not very expensive for such a precise and prompt job. Definitely recommend!

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Responsive same day service

Responsive same day service. Love the txt to notify when the service personel are coming. The agility of your business is impressive. Will recommend and use again (if I need to)!

August 21, 2018
Unprompted review

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