Iexclusive Reviews 661

I am a classic case on this instance of ordering an item before reading the reviews of this company ..... if you can call that. Placed an order on 06/12/23 with a projected delivery between 3-5 days. No show up to and including 19/12/23.
Communication is totally blocked out ie multiple telephone calls { very glossy customer service voicemail} but no answer leading to voicemail and asking to leave a message and " We will get back to you as soon as possible"
The internal messaging system does not work despite all correct data input.
Multiple emails to "SALES TEAM" AND NOT A SINGLE RESPONSE.
A Royal Mail tracking number provided but on interrogation," awaiting parcel delivery".
How can a company be allowed to operate with the above credentials.
Back to the credit card provider to seek redress as money has already been collected,

Ordered perfume on 5th December, Royal Mail tracking states they are still waiting to receive the item and scan into their system!
Should have been delivered 3-5 days - I gave a little extra time due to Black Friday madness but, received absolutely no response to either email, contact via website or telephone messages left (after 12 & 15 minute waits)!
Shockingly Bad Customer Service!
Going to contact my credit card company for assistance.

Well... I'm one of many who order without look at the reviews. Let's say that one star is to much. No idea how this people can still trading. No communication. No phone. No package. But, my money is there. Disgraceful all

I would put 0 stars . Because they take the money out of your account straight away. No confirmation email .
I have tried to email and call them nothing .
Rang my bank and put a claim in .
Next time I order on line I have learnt to read reviews especially ,since it was a Christmas present .

Placed an order on 8th December, stupidly I didn’t take a picture of the order as I just presumed I would get a confirmation order. Still no communication, have phoned every day along with several emails. Have to wait 15 days to claim money back, Do not order from this company.

I purchased a womens perfume about 10 days ago, before I started reading the reviews. I did start to worry as I didn’t have tracking info etc. but to my surprise today it has arrived and it’s genuine and defo the best price for the Olympia I ordered. I don’t normally write reviews but there are so many bad ones on here I thought a positive would be good 😊

No email confirmation of purchase when I tried to email to confirm delivery date it’s not working no one answering the phone… should have read reviews before ordering. Shouldn’t be allowed to operate in such a dubious manner.

The perfume I bought on November 23 has still not arrived. Customer service does not respond at all. Please solve this issue.

Took my money straight away, gave a false shipment number, FALSE TRACKING NUMBER , DO NOT BUY THIS FROM THIS SCUMBAGS !!!!.

THIEVES, THIEVES,THIEVES,THIEVES,THIEVES,THIEVES,

No order confirmation , order from the 13th
Can’t get in touch with anyone by phone and the email for customer service bounces back
Not sure if my order is going to be despatched
Poor service
Do not order from this company

I should have read the reviews before ordering...... So far, after 2 weeks or ordering (and paying of course!), no product. Nobody answers the phone, the email system doesn't work......... Smells like a scam.....

Ordered Opium perfume on the 7th december, still no perfume has been recieved yet but payment has been taken out. no email and same as everyone else on here does not answer the phone. I am raising a dispute with my bank if this is not received by sat 23rd december for my money back!

Avoid!!!!!

Like the rest wish I read the reviews first before purchased. Purchased a Christmas gift on 21/11/23 and still not received. No confirmation email to say it had been dispatched. Tried calling but ringing out. Emails bounce back to say email address not found. No other way to contact. Just have to pray that it’s delivered soon.

I ordered A set chopper and grinder James martin on 14th of November BUT I haven't received my order yet...and on my account it says its completed.
I have been emailing them and sending messages through customer service But No response at all.
Its been over a month now...and it said delivery within 3 -5 working days.
I can't ask for a refund either.

I had no confirmation email after my purchase.
Despite numerous phone calls and emails, I received no reply!
In the end, I contacted my credit card company to contest the purchase.
I ordered the item on the 21st November and it arrived some 4 weeks later ! Shocking service, never again.
I will be returning the product tomorrow as I needed it as a Christmas present and obtained it next day via Amazon.

I really don't know what to say about this company. Ordered an item, no email confirmation, no communication from the company, the phone number just rings out. It was supposed to be on a 48hr delivery via royal mail. I ordered on 12th November and it has finally arrived 1 month later on 16th December.....never again!!!

Cannot e mail or answer calls. Order says processing but not move over week. Took money from account. Cannot speak to anyone to even get to refund money.
Stay away from this company.

Concerned as £ taken - no confirmation email - attempts to contact customer service by email and on line form bouncing back.
Have now read others’ reviews…
Will amend or update if item arrives. Not feeling hopeful so contacting bank.

Ordered perfume on Nov13th. No acknowledgement, no nothing. Phoned, either got disconnected or answerphone. Credit card statement showed I was billed twice!! Left several messages with all information. Nothing. Emailed them on their site. Nothing. Final message and email was to inform them to cancel order and the matter was now with CC company for fraud.

Scam site!! Stole my money, blocked my emails asking for a refund and item never received. Order still says processing on the website!