great communications, product arrived in good time and was exactly as specified, my logo was exact and could not thank them enough for this order.....
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See what reviewers are saying
Samples were ordered and arrived in good time. As the samples do not arrive with a logo on I wanted to be clear about the positioning of the logo and received a quick response. We ordered two styles... See more
Company replied
Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful... See more
Company replied
Good choice of products, able to see with logo online to get idea of how the finished product will look before ordering. Once the products have been ordered, proofs are sent, and once accepted the or... See more
Company details
Written by the company
At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.
Contact info
Quadrant House, 4 Thomas More Square, E1W 1YW, London, United Kingdom
- 0800 43 46 98 9
- info@igopromo.co.uk
- igopromo.co.uk
4.5
Excellent
435 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Straightforward experience
Straightforward experience. Good lead time. Great product
December 13, 2022
Reply from IGO Promo
Hello
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Easy to use and a great help when I had…
Easy to use and a great help when I had a query. I hope the final product is as good as the ordering 😃
December 13, 2022
Reply from IGO Promo
Hi Ruth
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Very helpful pre-order
Very helpful pre-order. Prompt delivery and excellent product.
December 10, 2022
Reply from IGO Promo
Hi David
Thank you for taking the time to write a review! Your comments mean a lot to us, since we always evaluate our order process after hearing from our customers.
Have a wonderful day!
Best,
IGO Promo
I only wish that I had found IGO Promo years ago…
I only wish that I had found IGO Promo years ago .I will be purchasing from them again and again. There is a great selection of items that I will, hopefully, over the next few years be able to review more of.
November 14, 2022
Reply from IGO Promo
Hi Donna
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Reply from IGO Promo
Hi Tracy
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Amazing product service and consistent…
Amazing product service and consistent supplier to our business for 10 years. Thankyou for always delivering a great partnership to our hotel.
November 7, 2022
Reply from IGO Promo
Hello Mike
Thank you for the positive review! We wouldn't be here without customers like you, so the comments and of course the partnership are greatly appreciated!
Have a great day!
Best,
IGO Promo
Very easy and quick service with great…
Very easy and quick service with great communications throughout.
November 8, 2022
Reply from IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
New promotional pens
ASCEND Charity UK ordered new promotional pens - helpful service, proof came quickly, and the pens were delivered quickly. The price of the pens was very competitive and ASCEND has a good quality stand out product for giveaway
September 30, 2022
Reply from IGO Promo
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Reply from IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Goods never arrived...
Was told goods despatched on 16th September. Needed for a company training event, as a start-up business even more important to make a good impression. As of Saturday 24th absolutely no contact or delivery at all - and needed them for Monday morning. Not happy at all. Will never use again.
September 24, 2022
Unprompted review
Reply from IGO Promo
Dear Luke.
Thank you for your review. We use all feedback to evaluate our service levels, as well as the order handling of our suppliers and their logistic partners.
We have tried to contact you to talk about your order, unfortunately without any luck.
We can see in our system that the order was shipped one day early, on the 15th, and the tracking details is showing that the order was delivered to the address given by you on Wednesday 21st of September.
Don't hesitate to contact us directly if you still want to talk about this order.
Kind regards,
Team IGO
not the best at customer service
Overall igo seemed uninterested in speaking to me and instead directed me to the website with any product questions i had. when my order was delayed by over a week i was given a response from igo in another country as the london office was "understaffed" who could not offer an explanation as to why the order was delayed. the proof of print digital concept was also over 5 days later than originally offered times on the website (6-8 working hours).
August 22, 2022
Reply from IGO Promo
Dear Anony-mouse,
Thank you for your review and feedback. This is very important in order for us to improve our quality levels.
As an ecommerce company our predicted delivery times is always based on the delivery times to UK that we get from the different suppliers. Unfortunately, every now and then we experience delays in the graphical department, production, with stock coming in from Asia etc. and don’t get the information until after our customers have approved the proof and end up informing later than we would like to, just like we did in your case. We are continuously working on improving our service levels, as well as to ensure the communications flow from the production facilities to the end customer.
We hope that you will order from us again next time you are about to purchase your promotional items, so you can experience that the delays you’ve experienced is not our standard procedure.
Best regards,
Team IGO
I would not work with this company again.
Lack of technical information when requested, patronising sales team, dreadful customer support and on top of that the product delivered a week late (missing the deadline) with no apology or warning. I would not work with this company again.
September 7, 2022
Reply from IGO Promo
Dear Darren,
Thank you for your review and feedback.
We are sorry that you are not happy about our communication, we have also been in direct dialogue with you about this matter.
In regard to the delivery, we are sorry that we didn’t know about your deadline. The date given on the webpage is the estimated delivery date, and the final dispatch date is being sent to you when you confirm the print proof and order.
We will look into the possibilities of making this even more clear in our communication to avoid misunderstandings in the future.
Kind regards,
Team IGO
Swizzers - watch out, you will pay more than you expect
Got a quote from the website. When I start to order hidden additional costs get added on. When I finally go ahead with the order suddenly the quote which said it was including vat is now the ex vat price.
August 31, 2022
Reply from IGO Promo
Dear Laura.
Thank you for your review, we use all reviews as an important part of the evaluation of our service level and processes.
I am sorry to hear that your experience didn't meet your expectations. When looking into your order, I can see that the price in the approved order confirmation is identical to the price shown for the same print option and size on our webpage. When you placed the order on our webpage and you chose the smallest print option available. After receiving the first print proof and order confirmation, we have changed the print to be the biggest option possible upon your request. After this you received a new print proof as well as an updated order confirmation with the new print size and the updated price. When sending the documents to our customers, we highlight the importance of reviewing all details in both the print proof and the confirmation.
We are sorry that this hasn’t been clear enough, and we will be looking into the possibility of amending it to avoid misunderstandings in the future.
Kind regards,
Team IGO
Absolutely amazing service and really…
Absolutely amazing service and really good communication
August 26, 2022
Reply from IGO Promo
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Products are fine but...
Products are fine. Zero communications after goods paid for though. Can't get thro' on the phone...no replies to emails. Online chat now always unavailable. And when i finally did get thro' on the phone...promises to call back did not materialise. Shame as when i was researching for a company to provide merch....the attention was spot on.
August 12, 2022
Reply from IGO Promo
Dear Miss C.
Thank you for your review, they are really important to us in order to evaluate on our service levels.
We are sorry that you have not been satisfied with the service provided, we are experiencing a high level of enquiries at the moment, which gives us a delay in responding to emails. As I can see from our system, our team did escalate your request after you reached out by phone and the rest of the goods was delivered on the same day. We’re happy to hear that you are happy about the products and hope that we can help you with items next time you are in need of merchandise as well.
Kind regards,
Team IGO
Really good value
Good pricing for the quality of the bags, arrived very quickly after dispatch. Really happy with these tote bags.
July 30, 2022
Reply from IGO Promo
Thank you for taking the time to write a review! Your comments mean a lot to us, since we always evaluate our order process after hearing from our customers.
Have a wonderful day!
Best,
IGO Promo
Incomplete order received
After waiting a long time for my order to be delivered it was very disappointing to find that the item is incomplete. Am now very worried whether this issue would be rectified before my event. I have no backup plan as I totally relied on IGO promo.
Am not happy at all
July 22, 2022
Reply from IGO Promo
Dear Customer,
We understand your concern and have escalated this matter as soon as you made initial contact regarding the missing items.
The escalations can some times take longer than we would like, however, I can assure this has been raised multiple times to receive an update urgently.
We will be contacting you as soon as we have received the information from the supplier and rest assured, a solution will be found.
Kind regards,
Sales
Bad communication and order late
Bad communication and order late. They didn't note the address correctly either. When you ring your call is forwarded to France. They didn't want to talk just said 'email us' which I did and got pretty much the same response. Swerve.
July 11, 2022
Reply from IGO Promo
Hi Elliot,
We are sorry that you have a bad experience with our service level. The order was shipped on July 4th, the date that is also confirmed as ship date on your final order confirmation. We have also shipped to the address you have registered on the online order. The delivery time is unfortunately a bit longer than the normal 2-4 working days. The reason for this is that your order contains hazardous goods and it takes longer time for the goods to get through customs clearance. As promised, I will update you as soon as I have more information.
Kind regards,
Team IGO
Too much reliance on sub-contractors
After sales were really good in a solution and communication so updated review to 3 stars (supplier shipping policies and quality would still need to be reviewed by IGO in my humble opinion)
*** Original review *** They say you get what you pay for (order IGU046268). Sadly, I paid a lot of money for the frosted finish cups (550ml) and got poor value for money. Payment & Design approval were ok. ** Tracking number was not provided. My first request for tracking was ignored, I had to send a reminder and was promised a tracking number but still the box arrived before tracking was provided ** The state in which glasses arrived was SHOCKING. 500 glasses were squeezed in the smallest possible box possible, with no padding/wrap, the box was torn in 2 places and you could see some glasses were broken. Staked glasses were so harshly squeezed and thrown around that we had difficulty separating them. Glasses were dirty as the result of the torn box should there not have been so much packing tape would have fallen out during transportation. In total 23 out 500 were cracked, I had to wash remaining ones by hand to take off the dirt and further 11 glasses have such a sharp edge that you can cut a lip or a tongue on it. *** I requested a partial refund or replacement which I believe is reasonable but sales keep telling me THEY need to sort it out with THEIR supplier. I politely pointed out that I have no contract with THEIR supplier but with IGO, I don't need to be involved in IGO's matters with their supplier. I offered to return not fit for purpose glasses to their supplier if they provide a prepaid label. Instead, I am being asked to send more photos of the broken glasses and the matter just stretches on. **** This is absolutely shocking service and the quality of glasses is not exactly satisfactory. ***** I would not recommend this service or glasses.
July 5, 2022
Unprompted review
Reply from IGO Promo
Dear Lana,
Firstly, we would like to apologise for the unfortunate matter and inconvenience caused.
We acknowledge the points you have mentioned, and as you are aware this complaint was raised to the supplier last week when you initially informed us of the damaged units. We are in continuous conversation with yourself and keeping you posted along the way, and as you have been informed we will certainly resolve the complaint. As the glasses were not printed by us, but our supplier, they will need to complete their internal investigation and we will then be able to resolve this complaint with you.
I understand your concern and frustration, and understand you did not wish to provide further images, however, to resolve complaints co-operation is needed and much appreciated.
We are aiming to resolve this complaint later today/in the upcoming days, as you have been informed. Thank you for your patience!
Kind regards,
IGO Sales team
Items just as described and good quality
June 27, 2022
Reply from IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
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