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IGO Promo Reviews 435

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

great communications, product arrived in good time and was exactly as specified, my logo was exact and could not thank them enough for this order.....

Company replied

Rated 5 out of 5 stars

Samples were ordered and arrived in good time. As the samples do not arrive with a logo on I wanted to be clear about the positioning of the logo and received a quick response. We ordered two styles... See more

Company replied

Rated 5 out of 5 stars

Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful... See more

Company replied

Rated 4 out of 5 stars

Good choice of products, able to see with logo online to get idea of how the finished product will look before ordering. Once the products have been ordered, proofs are sent, and once accepted the or... See more

Company details

  1. Promotional Item Store
  2. Promotional Products Supplier

Written by the company

At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IGO Promo

Great service from IGO Promo, delivered on time even against a tight schedule. Promotional items good quality and value.

December 8, 2019
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good choice of products, able to see with logo online to get idea of how the finished product will look before ordering. Once the products have been ordered, proofs are sent, and once accepted the order is processed. Lead times are product dependant, but good communication on order progress throughout. The only issue we have had is that we have had to chase for credit rather than this being automatically applied (hence 4 stars and not 5). Apart from that, great service.

November 1, 2019
Unprompted review
Rated 3 out of 5 stars

Problems with mis-communication and…

Problems with mis-communication and suppliers being in different countries resulted in a delay in the product being delivered to us on time. Whilst the products are of good quality, the process was quite frustrating.

September 13, 2019
Unprompted review
IGO Promo logo

Reply from IGO Promo

Hi Alex,

Thanks for your review.

Please again accept our apologies for the inconvenience this matter has caused you and we hope that the discount we offered has helped to rectify this matter.

Kind regards,
IGO Promo

Rated 1 out of 5 stars

Very poor - will not be using this supplier again

We placed an order for about 2,000 cotton bags for our partners' event. The one thing that we can give Igo credit for is the quality of the bags, but the service was incredibly poor. After explaining that the bags had to be delivered to the Barbican by a certain date (and being assured that this would happen), the bags arrived 3 days late after the first day of the conference had ended. To add insult to injury... the bags were delivered to our office... not the Barbian. Which meant that our team had to re-deliver the bags to the correct address. While the person that I spoke to throughout this process was very apologetic and did what he could, the poor experience has deterred us from using them again.

After some back and forth, we did manage to get a 45% refund on the bags as well.

July 31, 2019
Unprompted review
IGO Promo logo

Reply from IGO Promo

Hi Jade,

Thanks for your feedback.

It’s unfortunate that you have had a negative experience with us and I hope the refund you received helped in rectifying the situation for you.

It’s advisable on future orders with us, that any payment required prior to production of your items is handled promptly to avoid any delays in delivery.

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