We felt the rep was very knowledgeable about all aspects of the insurance we had called for assistance with. All our questions were answered well, an we were comfortable in going ahead with their reco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finding the right health coverage for the right price without knowledge of how the system works is awful. iHealthBrokers provided EXACTLY what I needed to reduce my stress and panic. EVERY SI... See more
Company replied
After trying 2 other Insurance companies I thought to try an insurance broker to help me find a suitable policy. I found IHealth Brokers. I spoke with Gio who was very friendly & knowledgeable abo... See more
Company replied
I was totally frustrated dealing directly with insurance companies…….i looked on Google and saw IHealth listed with excellent reviews. I took a chance and ended up with Chris Thomas. After one hour... See more
Company replied
Company details
- Health Insurance Agency
- Business Insurance Company
- Dental Insurance Agency
- Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At iHealthBrokers, we're not just your typical health insurance brokerage – we're your trusted partners in securing affordable health and life insurance solutions. With a dedicated focus on seniors, individuals, and small businesses, we've made it our mission to transform the insurance experience. Our track record speaks volumes about our commitment to excellence. We proudly boast 12 consecutive Angi Super Service Awards, a testament to our unwavering dedication to outstanding customer service. But that's not all – our Five Star ratings on Yelp, Google, Facebook, along with A+ ratings on Angi and the Better Business Bureau, underscore our reputation for excellence in the industry. At iHealthBrokers, we're not just insurance brokers; we're advisors who prioritize your needs above all else. Our impartial guidance and unwavering commitment to finding the perfect health and/or life insurance plan for your unique situation set us apart from the rest. Discover the iHealthBrokers difference – where insurance becomes a personalized, worry-free experience.
Contact info
730 Peachtree St NE Ste 570, 30308, Atlanta, United States
- (866) 260-9829
- jesse@ihealthbrokers.com
- ihealthbrokers.com
4.9
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick & easy plan change
When we relocated & needed to change health plans, Gio from the Customer Service team did all the legwork and came prepared to our meeting with equivalent plans. He made it quick & easy for us!
July 2, 2024
Reply from iHealthBrokers
Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your experience with Gio. Your feedback means a lot to us and we are always here to help.
Great Broker
Gio is our Broker and did an excellent job helping us understand Medicare parts G and D. He was very patient and understanding, even though it took several days for answers from an insurance company. We look forward to our September follow-up.
June 11, 2024
Reply from iHealthBrokers
We're absolutely delighted to hear about your positive experience with Gio! Providing exceptional service is our top priority, and knowing that we've succeeded in helping with your insurance needs fills us with joy. Thank you!
Working with Eric Harris has really…
Working with Eric Harris has really allowed me to understand the very complicated world of health care. I would highly recommend IHealthBrokers for all of your health care needs
May 31, 2024
Reply from iHealthBrokers
Thank you for sharing your experience! We strive to make sure our clients feel confident and informed when choosing the right health coverage and make the process as easy as possible. Eric has always been great at executing our company standards and we'll be happy to pass along to him his work is being appreciated! We will continue to be available to you if you ever have any questions regarding your insurance, always happy to help!
Reply from iHealthBrokers
Thank you so much for your positive feedback!
10 years of amazing service
Jimmy Needles is smart, knowledgable, compassionate, and responsive. I've been using iHealthBrokers for over 10 years, and couldn't be happier.
June 10, 2024
Reply from iHealthBrokers
Thank you for sharing your experience so other's can find us as well. We have been happy to serve you over these past 10 years and look forward to the next 10. We'll let Jimmie know how much he is appreciated, we sure know how lucky we are to have him!
Always always a wonderfully simple…
Always always a wonderfully simple process with IhealthBrokers.
June 5, 2024
Reply from iHealthBrokers
We are so happy to help! We aim to make your experience as easy as possible, thank you for letting us know how we are doing!
Eric always takes the time to go over…
Eric always takes the time to go over everything with me. He is very knowledgeable and kind. A pleasure to work with.
May 15, 2024
Reply from iHealthBrokers
We are so glad Eric was able to help you find the right coverage for your needs and make you feel confident in your selection. We are lucky to have him on the team. Thank you for sharing your experience, we'll let him know you appreciate his work. Please always feel free to reach out if you ever have any questions or need anything further, we're just a phone call away.
Available right away and for follow up…
Available right away and for follow up questions. Helped me find a lower cost plan. Good experience, even though planning for health insurance is never fun. Eric was very helpful.
May 6, 2024
Reply from iHealthBrokers
Thank you so much for your kind words! Eric truly appreciates your support and is thrilled to know that his work has made a positive impact on you!
The broker provided me with excellent service
The broker provided me with an appropriate set of coverages to review, answered all of my questions, and help me with the administrative side of purchasing coverage, which was very easy. The service was prompt and professional.
May 14, 2024
Reply from iHealthBrokers
Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and we look forward to serving you again soon.
Reply from iHealthBrokers
Happy to help! Always feel free to reach back out when you need us. Thank you for letting us know how we're doing!
Gio was extremely helpful and…
Gio was extremely helpful and thoughtful when helping me out. He was knowledgeable and very understanding about my situation. Thank you !
May 13, 2024
Reply from iHealthBrokers
Hello Martha! Thank you for sharing your experience. We strive to make the process of understanding and selecting the right insurance for your needs as easy as possible! We are lucky to have Gio on the team and will let him know his work is appreciated! Let us know if you ever have questions about the coverage, always happy to help.
I called for help with getting my…
I called for help with getting my information on my dental and vision cards and just like that, she emailed me the cards.
She was very nice and helpful.
May 2, 2024
Reply from iHealthBrokers
Absolutely thrilled to hear about your great experience with Kaileena! Thank you so much for taking the time to share your feedback. Kaileena is truly a gem, and we're delighted that her expertise and service made your visit exceptional. We'll be sure to pass on your kind words to her.
Very helpful and kind staff
Very helpful and kind staff. Gave a good description of everything and helped me sign up.
May 2, 2024
Reply from iHealthBrokers
We're thrilled to hear that our efforts have made a positive impact on your experience, and we look forward to continuing to exceed your expectations in the future.
Terri Christensen Application on Medicare package…
Terri Christensen made a complicated situation easy for me. Her patience and sense of humor helped the stress I had dreading this process to maximize all we could. iHealthBrokers system from scheduling to completion of tasks is efficient with customer service excellence.
April 30, 2024
Reply from iHealthBrokers
Jean, thank you so much for letting us know how we are doing! We pride ourselves on providing excellent and efficient services, Terri's sense of humor is definitely an asset to this team. We are happy the two of you were paired together on your Medicare journey. Let us know if you have any questions regarding your coverage as you move forward, we're always happy to help.
Reply from iHealthBrokers
We are happy to help! Thank you for sharing your experience and if you ever have questions or need further assistance, do not hesitate to call.
Everything was explained very well
April 9, 2024
Reply from iHealthBrokers
Thank you for the feedback! Please let us know if you need any further assistance.
Eric was great to work with
Eric was great to work with, very patient and answered all our questions.
April 16, 2024
Reply from iHealthBrokers
Thank you so much for sharing! We love Eric's dedication and willingness to help and educate others when it comes to finding insurance. If you ever need further assistance, please let us know!
Great experience
My broker Chris was very responsive and professional, and knowledgeable.
April 8, 2024
Reply from iHealthBrokers
Thank you for your feedback. We will be sure to let Chris know of your kind words.
iHealth A Complete Waste Of Money
Our California Medical Insurance would not cover my son while he was attending school out of state. I was referred to Jesse. He conducted a thorough phone interview with me months before my son was scheduled to leave for college. I made it very clear that I needed temporary medical and dental coverage while he attended school out of state. Medical because he was an athlete for the college and dental because he would need his wisdom teeth pulled. We signed up for dental immediately so that we could make the required one year of payments before wisdom teeth would be covered. We signed up for medical just before my son left for college. Here we are 3 years later and $9,000 in USELESS insurance payments...Dental did not cover the wisdom teeth surgery and medical did not cover his sports injury bills. I've tried to reach out to Jesse multiple times in these last 2 years. He was never available and the reps I had to speak to could only provide scripted answers. If you are a Californian looking for temporary out of state coverage, DO NOT WASTE YOUR MONEY HERE!!
September 5, 2023
Unprompted review
Reply from iHealthBrokers
Dear Cindy (a.k.a. Unhappy Customer),
I am compelled to address your review, which, frankly, misrepresents the interactions you've had with our team. When you initially reached out to us in February of 2021 regarding your son's move to Nebraska, you engaged with several members of our team, including Terri, Kimberly, Eric, and Kaileena, but never directly with me (Jesse), as your review suggests.
Your request for short-term medical insurance and dental coverage was diligently handled by our team, and we secured policies from highly reputable companies with long-standing histories of reliability dating back to the 1800s.
While it's regrettable that you encountered issues with your coverage, it's important to clarify that any alleged scripted responses do not align with our company's practices. We pride ourselves on transparent and personalized service, evidenced by detailed notes and call recordings from every interaction you've had with our team. Allow me to address the specific concerns you raised:
On 09/12/2022, you contacted our office expressing dissatisfaction with your dental insurance claim denials. Despite our efforts to assist you, including intervention by Eric and attempts to resolve the issue with the carrier, you remained adamant in your stance, eventually opting to cancel the plan against our recommendation.
Subsequently, on 02/07/2024, we notified you via email regarding a lapsed medical insurance payment. Rather than addressing this issue directly, your response mirrored the sentiments expressed in your review.
It's imperative to note that had you approached us with the explanation of benefits for any denied claims (or contacted us at all), we would have promptly contacted your medical insurance company to rectify the situation. This proactive approach to advocacy and resolution is fundamental to our daily operations, as we understand that insurance carriers can make errors that warrant correction.
Your referral to us by your previous broker, along with the thousands of positive reviews spanning our 17 years in business, underscores our unwavering commitment to exemplary customer service. Our track record, with less than 1% of reviews falling below 5 stars, speaks volumes about our dedication to client satisfaction.
In light of your recent email requesting that we call you, we regret to inform you that we will not be initiating contact. Your review and our subsequent response signify the termination of our business relationship, and we have no intention of engaging in further discussion with you.
Sincerely,
Jesse Smedley, CEO
iHealthBrokers
Great Service!
The team was efficient, polite, professional, and were able to find a very narrow product for me. Eric was great!
March 13, 2024
Reply from iHealthBrokers
Thank you for sharing your experience! If you ever have questions, always feel free to reach back out. Our support team is here to provide continued service! We appreciate the rating and review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.