iHealth Labs Reviews 172

Keiwanda in customer services has gone above and beyond. Keiwanda is a credit to the company.
I love my scales and changing my phone the app has stopped working.
Keiwanda has tried tirelessly to help and has now passed me to their Europe office.
All avenues have been exhausted. Keiwanda has tired all possibilities and wasn't giving up.
Thank you
Fingers crossed Europe can help!

iHeath provides a blood pressure tracking service through my medicare doctor's prescription. I take my blood pressure once a day or more, with their device, which sends the result to a reviewer that will notify my doctor of any extremes that may need attention. I find the service helpful to me in managing my health realtime with my healthcare team through fairly simple tech innovation that uses the internet to send my data every day. I feel pretty good about how this works.

Frankly, most things that I purchase from Amazon have little to no customer service. iHealth is a notable exception. A small part broke, they answered the phone, asked for a picture, sent me the part.

It was a simple few minutes on the phone. Good outfit based on my experience.

I had an issue with my device. Those things happen. The customer service was prompt in their reply to try to fix the issue. When that didn’t work, they agreed to replace the device since it was still under warranty. That took very little time to get approved and sent. We need more companies like this one that is fair and prompt. Thank you for being a solid company in a world of confusion. You guys are amazing

I have been having extremely serious problems with very low blood pressure. My physician suggested I purchase a BP device and send 3 to 4 readings a day to his office to monitor my BP. I had no experience taking my blood pressure, even after reading the instructions. I called iHealth's technical support. The agent patiently worked with me until I completely understood how to accurately take my blood pressure, and showed me how to download it to my phone and send the data to my cardiologist directly. The device, the iHealth Tracker, is easy to use, provides accurate BP readings, and easy for use thanks to their excellent tech support staff that are available at anytime to provide assistance. I didn't sit on hold for 30 minutes, a live agent was readily available to assist. He offered his office number and email if I needed to reach out for further assistance. Thank you iHealth for your great customer service and an excellent product!!

Quick response to my request. Also,very helpful.

I have several products for my health which I use daily for the past 4-5 years. They a well built and proven to help tract the vitals of an individual. I had only problem with one product the Clear BPM and tech support was available to correct my error in usage. I believe in their products

I have an iHealth Blood Pressure Cuff. It has been working great and I have been using it four about 8 months. For whatever reason, it started getting some high BP readings. Uncertain what changed but confirmed with my doctor that I wasn't losing my mind. Since the product was under warranty, I contacted the Support Staff at iHealth. They were friendly, professional and were pleased to accommodate my request for a replacement unit. No big issue like I read on Amazon. They listened and are happy to send out a replacement unit. So don't always believe a review when someone is having a bad day, etc. These guys are great!! This prompted my following comments to them:

First, thank you for backing your products. Also, having professional staff that listen and address the customer's needs. Things wear out over time and the fact that you support your products is a reason I will continue to purchase products. Again, Thank you!"

Battery was malfunctioning on the thermometer I had. I called customer rep and they replaced it very quickly

I bought 3 products which are great and easy to use. Customer service is super and when I had problem Dave was just unbelievable.

I had a problem with the blood pressure monitor being 16 points off and it was past my window to return to Amazon. I contacted iHealth lab and it was an exceptional return process and I had a new one with the week. I contacted them by email which I like better than on the phone. Everyone was nice and helpful.

Replaced a defective part missing solution

Bought an iHealth blood pressure monitor a couple of years back, which worked with the iHealth app.

The app has always been unreliable and super painful to use, requiring multiple attempts to get a reading (I'm sure skewing the readings in the process).

Now the app is broken entirely so the hardware monitor itself is now useless since it doesn't have a display.

I have now thrown it in the bin.

This company's existence is net negative for humanity, and the folks working there are wasting their lives.

The items which they produce are first class and there service exceeds A1+

I purchased a COVID test kit and one of the tests did not have a control. I contacted Ihealth labs and received a response the same day. They gave me a list of things to do so they would be able to correct my issue. It is of great value to know that a company stands behind their product and responds promptly. I will continue to use ihealth labs in the future and would like to thank Jade in customer support!

Test ordered through Amazon. One of the vials was empty. Had to go through hoops with iHealth to get replacement. While I did eventually receive replacement, it shouldn't have required so much effort on my part (picture, code #, etc.).

I've been using this test for over a year and find it to be very accurate. I had a problem with my last order in that they did not send enough swabs, but they were very responsive about the problem and remedied it right away.

My primary doctor suggested that I monitor my blood pressure to determine the need for blood pressure drugs so I searched on Amazon and settled for and bought iHeart monitor. I placed its wide cuff on my upper left arm, aligned its artery mark with my artery which is slightly to the left of the center of the arm, pulled and closed the cuff Velcro snugly, rested my left arm at heart level on the arm of my chair and then pressed the start button and in about 40 seconds, I saw my BP reading in large nos. Green background color indicates, normal BP, orange for hypertension type 1, and red for hypertension type 2. It stored my past readings which I viewed by pressing M.

Next, I downloaded the readings to My Vitals app for a review with my doctor. My doctor recommended stopping blood pressure drug after reviewing my blood pressure history on the app. He had prescribed me BP drug earlier which I did not want to take but he insisted that I either monitor my BP daily or take the drug. iHeart saved me from unnecessary drug.

I had a COVID test that had one tube with insufficient liquid. A call and an email requesting information and after a few days I received a new test kit. Very satisfied with the company's response. It is good to deal with companies that stand behind their products. I will use iHealth Labs products again.

CC

Kudos to all the staff especially Ms. Mia, I was completely impressed with their professionalism and customer service. The product quality is consistently outstanding and always delivering the items on time.